Customer Service Representative (CSR) in Albany, New York Salary

The average rate for a Customer Service Representative (CSR) in Albany, New York is $15.41 per hour. Most people with this job move on to other positions after 10 years in this field.

$29,479 - $36,259
$34K
MEDIAN: $34,382
50%

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$9.02 - $18.89
$9
$15
$19
MEDIAN: $15.20
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$34,382  
   
Bonus
$800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,811 - $39,340  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 7
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$9.02 - $18.89  
   
Overtime
$21.35  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$800  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,811 - $39,340  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 13

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United States (change)

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About Albany, New York

Albany County, New York
98,452
Male:
47,627 (48.4%)
Female:
50,825 (51.6%)
Albany (/ˈɔːlbəniː/ AWL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Roughly 150 miles (240 km) north of New York City, Albany developed on the west bank of the Hudson River, about 10 miles (16 km) south of its confluence with the Mohawk River. The population of the City of Albany was 97,856 according to the 2010 census. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany-Schenectady-Troy, NY Metropolitan Statistical Area, including the nearby cities and suburbs of Troy, Schenectady, and Saratoga Springs. With a Census-estimated population of 1,170,483 in 2013, the Capital District is the third-most populous metropolitan region in the state and 38th in the United States. Fortune 500 companies that have offices in Albany include American Express, J.P. Morgan and Chase, Merrill Lynch, General Electric, Verizon, Goldman Sachs, International Paper, and Key...
Albany:
$38,267
New York:
$60,850
$852
Albany:
$172,600
New York:
$293,500
5.7%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
5%
1-4 years
40%
5-9 years
30%
10-19 years
20%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲3%

National Average
$33,000

Entry-Level
▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
▲4%

National Average
$33,000

Customer Relations
▼1%

Call center operations
▼1%

Problem Solving
▼2%

Customer Service
▼4%

Call Center
▼11%

Data Entry
▼16%

Sales
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
30%
10-19 years
20%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 50%
vision benefits
Vision: 40%
no benefits
None: 50%
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