Customer Service Representative (CSR) with Customer Relationship Management (CRM) Skills Salary

The average rate for a Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills is $14.35 per hour. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$27,466 - $52,098
(Median)
$27K
$38K
$52K
MEDIAN: $37,906
10%
50%
90%

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$9.90 - $19.34
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,466 - $52,098  
   
Bonus
$490.35 - $5,798  
Profit Sharing
$292.70 - $4,116  
Commission
$402.68 - $12,356  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,199 - $46,988  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 718
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.90 - $19.34  
   
Hourly Tips
$3.16  
Overtime
$14.81 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$490.35 - $5,798  
   
Commission
$402.68 - $12,356  
Profit Sharing
$292.70 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,199 - $46,988  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,463
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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $33,035

Larger city markers indicate a job is popular in that location.
United States (change)

Find Out Exactly What You Should Be Paid

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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 13%



National Average
$33,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 431 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
21%
10-19 years
25%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 60%
medical benefits
Vision: 50%
dental benefits
None: 25%
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