Customer Service Representative (CSR) Salary with Customer Relationship Management (CRM) skills

The average rate for a Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills is $14.17 per hour. People in this job generally don't have more than 20 years' experience. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$27,239 - $52,574
(Median)
$27K
$37K
$53K
MEDIAN: $36,782
10%
50%
90%

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$9.86 - $19.13
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,239 - $52,574  
   
Bonus
$0.00 - $3,870  
Profit Sharing
$205.58 - $3,052  
Commission
$486.45 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,138 - $47,100  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 728
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.86 - $19.13  
   
Hourly Tips
$0.28 - $2.46  
Overtime
$14.09 - $29.48  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,870  
   
Commission
$486.45 - $8,054  
Profit Sharing
$205.58 - $3,052  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,138 - $47,100  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,316
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Pay by Experience Level for Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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Experience Affects Customer Service Representative (CSR) with Customer Relationship Management (CRM) skills Salaries

Late-Career
up arrow 14%

Experienced
up arrow 4%


National Average
$33,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 481 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
27%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 62%
vision benefits Vision: 49% employee benefits None: 24%
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