Customer Service Representative (CSR) in Boston, Massachusetts Salary

The average pay for a Customer Service Representative (CSR) in Boston, Massachusetts is $15.38 per hour.

$33,228 - $52,716
$33K
$38K
$53K
MEDIAN: $38,151
10%
50%
90%

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$11.73 - $20.52
$12
$16
$21
MEDIAN: $15.92
10%
50%
90%

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$0$52K
Salary $33,228 - $52,716
Bonus $309.13 - $5,118
Commission $1,513
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,035 - $49,531
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 36
Hourly Data $0$32
Hourly Rate $11.73 - $20.52
Overtime $17.58 - $32.02
Annual Data $0$49K
Bonus $309.13 - $5,118
Commission $1,513
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,035 - $49,531
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 47

Find Out Exactly What You Should Be Paid

United States (change)

About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 54 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $34,000 based on 13 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $39,000 based on 18 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $39,000 based on 11 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
Less than 1 year
4%
1-4 years
54%
5-9 years
14%
10-19 years
14%
20 years or more
13%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲5%

Late-Career
▲5%

National Average
$37,000

▼4%

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Typing
▲6%

Windows Operating System General Use
▲2%

Customer Relationship Management (CRM)
▲1%


Phone Support
▼0%

National Average
$37,000

Customer Service
▼1%

Microsoft Word
▼1%

Customer Relations
▼2%

Data Entry
▼2%

Microsoft Office
▼2%

Microsoft Excel
▼2%

Computer Service
▼2%

Office Administration
▼2%

Call center operations
▼7%

Call Center
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
4%
1-4 years
54%
5-9 years
14%
10-19 years
14%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 47%
no benefits
None: 21%
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