A Customer Service Representative (CSR) in Durham, North Carolina earns an average wage of $12.32 per hour. A skill in Call center operations is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$32,722 - $38,023
(Median)
$
$35K
$
MEDIAN: $35,000
50%

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$7.35 - $18.01
(Median)
$7
$12
$18
MEDIAN: $12.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$35,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,558 - $38,506  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$7.35 - $18.01  
   
Overtime
$18.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,558 - $38,506  
   
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 20
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Customer Service Representative (CSR) Job Listings

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Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
up arrow 6%

Entry-Level
0%

National Average
$32,000

Experienced
up arrow 3%

Skills That Affect Customer Service Representative (CSR) Salaries

Call center operations
up arrow 12%

Customer Service
up arrow 7%

Call Center
up arrow 7%

Customer Relations
up arrow 5%

Problem Solving
up arrow 4%

National Average
$32,000

Data Entry
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
7%
1-4 years
50%
5-9 years
18%
10-19 years
25%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 81%
medical benefits
Vision: 69%
dental benefits
None: 19%
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