The average wage for a Customer Service Representative (CSR) in Durham, North Carolina is $12.32 per hour. Most people with this job move on to other positions after 20 years in this field. A skill in Call center operations is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

$33,000 - $37,698
$35K
MEDIAN: $35,000
50%

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$7.35 - $18.01
$7
$12
$18
MEDIAN: $12.32
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13K$26K$39K
Salary
$35,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,594 - $38,428  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 9
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$7$14$21
Hourly Rate
$7.35 - $18.01  
   
Overtime
$18.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$15,594 - $38,428  
   
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 20

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About Durham, North Carolina

Durham County, North Carolina
257,598
Male:
121,153 (47.0%)
Female:
136,445 (53.0%)
Durham is a city in the U.S. state of North Carolina. It is the county seat of Durham County, though portions also extend into Wake County in the east and Orange County in the west. The U.S. Census Bureau estimated the city's population to be 251,893 as of July 1, 2014. Durham is the core of the four-county Durham-Chapel Hill Metropolitan Area. which has a population of 542,710 as of U.S. Census 2014 Population Estimates. The US Office of Management and Budget also includes Durham as a part of the Raleigh-Durham-Chapel Hill Combined Statistical Area, which has a population of 2,037,430 as of U.S. Census 2014 Population Estimates. It is the home of Duke University and North Carolina Central University, and is also one of the vertices of the Research Triangle area (home of the Research Triangle Park). Pre-establishment The Eno and the Occoneechi, related to the Sioux and the Shakori, lived and farmed...
Durham:
$52,106
North Carolina:
$47,830
$929
Durham:
$193,100
North Carolina:
$160,100
3.9%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Representative (CSR)

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
048
Less than 1 year
7%
1-4 years
48%
5-9 years
17%
10-19 years
28%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
up arrow 5%

Experienced
up arrow 1%

Entry-Level
0%

National Average
$32,000

Skills That Affect Customer Service Representative (CSR) Salaries

Call center operations
up arrow 11%

Customer Service
up arrow 6%

Call Center
up arrow 6%

Customer Relations
up arrow 6%

Problem Solving
up arrow 3%

National Average
$32,000

Data Entry
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
48%
5-9 years
17%
10-19 years
28%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
dental benefits
None: 18%
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