The average wage for a Customer Service Representative (CSR) at Verizon Wireless is $15.41 per hour. Experience has a moderate effect on salary for this job. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Customer Relationship Management (CRM), Microsoft Word, Windows Operating System General Use, and Problem Solving.

$27,618 - $45,446
$28K
$33K
$45K
MEDIAN: $32,727
10%
50%
90%

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$9.62 - $21.72
$9
$15
$22
MEDIAN: $15.41
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$27,618 - $45,446  
   
Bonus
$489.36 - $4,596  
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,542 - $45,813  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.62 - $21.72  
   
Overtime
$13.11 - $27.07  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$489.36 - $4,596  
   
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,542 - $45,813  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 46

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Key Stats for Customer Service Representative (CSR)

Gender

Female
53 %
Male
47 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.
052
Less than 1 year
7%
1-4 years
52%
5-9 years
15%
10-19 years
24%
20 years or more
1%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries



National Average
$33,000


Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 26%

Microsoft Word
up arrow 13%

Problem Solving
up arrow 11%

Windows Operating System General Use
up arrow 11%

Data Entry
up arrow 9%

Customer Service Metrics
up arrow 8%


Microsoft Office
up arrow 7%

Customer Relations
up arrow 4%

Typing
up arrow 4%

Computer Service
up arrow 2%

Sales
up arrow 1%

Customer Service
0%

Call Center
0%

National Average
$33,000


Job Satisfaction

Satisfied
Rated 3 out of 5
based on 10 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
7%
1-4 years
52%
5-9 years
15%
10-19 years
24%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
vision benefits
Vision: 75%
dental benefits
None: 15%
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