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Customer Service Representative (CSR) Salary at Verizon Wireless

The average wage for a Customer Service Representative (CSR) at Verizon Wireless is $14.78 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 20 years' experience. A skill in Sales is associated with high pay for this job.

$26,783 - $42,374
(Median)
$27K
$30K
$42K
MEDIAN: $29,980
10%
50%
90%

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$11.69 - $18.04
(Median)
$12
$15
$18
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$26,783 - $42,374  
   
Bonus
$484.79 - $4,470  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,390 - $43,135  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$11.69 - $18.04  
   
Overtime
$1.97 - $26.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$484.79 - $4,470  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,390 - $43,135  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 57

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Experience Affects Customer Service Representative (CSR) at Verizon Wireless Salaries

Mid-Career
up arrow 5%

Experienced
up arrow 2%


National Average
$33,000

Skills That Affect Customer Service Representative (CSR) at Verizon Wireless Salaries

Sales
up arrow 12%

Typing
up arrow 4%

Customer Relations
up arrow 2%

Call Center
up arrow 1%

Customer Service
0%

Problem Solving
0%

National Average
$33,000

Phone Support
up arrow 2%

Microsoft Office
up arrow 5%

Computer Service
up arrow 8%

Data Entry
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
8%
1-4 years
52%
5-9 years
25%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 93% dental benefits Dental: 89%
vision benefits Vision: 80% employee benefits None: 6%