Customer Service Representative (CSR) at Verizon Wireless Salary

The average wage for a Customer Service Representative (CSR) at Verizon Wireless is $15.02 per hour. Experience does not have a big impact on this job’s wage. Most people move on to other jobs if they have more than 20 years' experience in this career. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Microsoft Word.

$26,900 - $44,116
(Median)
$27K
$31K
$44K
MEDIAN: $30,662
10%
50%
90%

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$10.07 - $19.16
(Median)
$10
$15
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$26,900 - $44,116  
   
Bonus
$405.47 - $4,176  
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,746 - $43,855  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 35
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$10.07 - $19.16  
   
Overtime
$7.00 - $26.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$405.47 - $4,176  
   
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,746 - $43,855  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 52
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Experience Affects Customer Service Representative (CSR) Salaries


Mid-Career
up arrow 2%

National Average
$33,000


Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 31%

Microsoft Word
up arrow 13%

Sales
up arrow 9%

Customer Relations
up arrow 4%

Phone Support
up arrow 2%

Typing
up arrow 2%

Call Center
0%

Problem Solving
0%

National Average
$33,000

Customer Service
up arrow 1%

Computer Service
up arrow 1%

Data Entry
up arrow 4%

Microsoft Office
up arrow 5%

Microsoft Excel
up arrow 5%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 20 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
9%
1-4 years
51%
5-9 years
20%
10-19 years
18%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 86%
medical benefits
Vision: 84%
dental benefits
None: 6%
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