The average pay for a Customer Service Representative (CSR) in New York, New York is $14.40 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are Customer Relationship Management (CRM) and Microsoft Excel.

$28,286 - $54,771
(Median)
$28K
$38K
$55K
MEDIAN: $38,496
10%
50%
90%

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$9.17 - $21.21
(Median)
$9
$14
$21
MEDIAN: $14.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,286 - $54,771  
   
Bonus
$515 - $5,096  
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,288 - $52,040  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 117
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.17 - $21.21  
   
Hourly Tips
$0.25  
Overtime
$11.00 - $32.94  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$515 - $5,096  
   
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,288 - $52,040  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 158
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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

United States (change)

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United States (change)


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Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 35%



National Average
$33,000


Skills That Affect Customer Service Representative (CSR) Salaries


Microsoft Excel
up arrow 13%

Microsoft Office
up arrow 6%


Call center operations
up arrow 2%

Call Center
0%

National Average
$33,000

Problem Solving
up arrow 1%

Data Entry
up arrow 1%

Customer Service
up arrow 3%

Phone Support
up arrow 3%

Typing
up arrow 3%

Microsoft Word
up arrow 3%


Office Administration
up arrow 9%

Sales
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.

Gender

Female
68 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
55%
5-9 years
16%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 64%
dental benefits
Dental: 52%
medical benefits
Vision: 42%
dental benefits
None: 32%
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