Customer Service Representative (CSR) Salary

The average pay for a Customer Service Representative (CSR) is $13.01 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$25,158 - $48,947
(Median)
$25K
$35K
$49K
MEDIAN: $34,943
10%
50%
90%

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$9.31 - $17.89
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,158 - $48,947  
   
Bonus
$0.00 - $2,924  
Profit Sharing
$203.03 - $4,048  
Commission
$212.50 - $8,282  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,429 - $42,585  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 7,371
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.31 - $17.89  
   
Hourly Tips
$0.00 - $4.16  
Overtime
$12.16 - $27.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,924  
   
Commission
$212.50 - $8,282  
Profit Sharing
$203.03 - $4,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,429 - $42,585  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 20,334
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home.


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Service Representative (CSR)


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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $29,728

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in St. Augustine:
"Lots of phone time."
Pros: Get to work with customers to sort out needs and issues. Constantly surrounded by insurance policies so I keep up with industry. My coworkers are all pretty good to be around and help pick you up when it gets stressful.
Cons: Have to deal with angry customers and loan processors at banks. Banks are really they main source of stress.

Customer Service Representative (CSR) in Harrisburg:
"I enjoy helping/assisting people."
Pros: What I enjoy most about my job in customer service is interacting with customers and solving problems with a clever and resourceful tactic. Overcome the day to day obstacles gives me a sense of worth and pride. I enjoy the sense of accomplishment I have when handling customers issues and their overwhelming gratitude.
Cons: What I like least about my job are the conflicts between associates in a leadership position and upper management. I feel communication and working together as a team is the key to overall success. When your limited in executing your full potential in your position it hinders day to day work.

Customer Service Representative (CSR) in Brownsville:
"Use my knowledge and my skills to improve the company."
Pros: I get to meet new people, and help them to the fullest.

Customer Service Representative (CSR) in Clark:
"Work review."
Pros: Ability to make decisions, nice people, positive environment most of the time. Feeling of accomplishment.
Cons: Always working past five o clock, no compensation for it, mental exhaustion, long commute, dealing with customers and phone calls.

Customer Service Representative (CSR) in McDonough:
"Customer Service."
Pros: I love the fact that I can interact with people on a daily basis. I'm able to coach my peers and evaluate their progress on a weekly basis. Most of all, I get to share what I've learned and make a difference on my team.
Cons: I don't like that I'm a bit overworked and underpaid. I've taken on a lot of responsibilities and tasks but my pay has remained the same. I even relocated and I have a degree. I wish they would pay me more.

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries



Microsoft Excel
up arrow 3%

Problem Solving
up arrow 2%

Microsoft Office
up arrow 2%

Data Processing
up arrow 2%

Customer Relations
up arrow 1%

Microsoft Word
0%

National Average
$30,000

Customer Service
up arrow 1%

Data Entry
up arrow 1%

Phone Support
up arrow 1%

Computer Service
up arrow 2%

Call Center
up arrow 3%

Typing
up arrow 4%

up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4717 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
4%
1-4 years
38%
5-9 years
24%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 59%
medical benefits
Vision: 48%
dental benefits
None: 27%
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