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Customer Service Representative (CSR) Salary (United States)

The average rate for a Customer Service Representative (CSR) is $12.68 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.
Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,613 - $48,018
(Median)
25K
29K
34K
40K
48K
MEDIAN: $34,126
10%
25%
50%
75%
90%
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Customer Service Representative (CSR) Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.07 - $17.56
(Median)
9
13
15
18
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$24,613 - $48,018  
   
Bonus
$0.00 - $2,802  
Profit Sharing
$203.89 - $4,799  
Commission
$300.80 - $9,583  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,064 - $42,142  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 7,758
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.07 - $17.56  
   
Hourly Tips
$0.00 - $4.07  
Overtime
$11.70 - $26.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,802  
   
Commission
$300.80 - $9,583  
Profit Sharing
$203.89 - $4,799  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,064 - $42,142  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 19,802
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home.
Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Service Representative (CSR)

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

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National Average
$29,000
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Larger circles over a city indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?
Customer Service Representative (CSR) in Santa Clara:
Pros: People I work with are smart and are team players. Variety of work. Low stress level.
Cons: None.
Customer Service Representative (CSR) in Columbia:
"Challenging."
Pros: I have supportive coworkers and the ability to work at my own pace throughout the day.
Cons: Amount of work to accomplish in a single day. Our equipment isn't ergonomically organized. Some co-workers think they're work Lead is more than others. We all have much to accomplish. We're expected to read minds and just know what they want done with certain things our that they're too busy to take a call and I have to take care of the callers issue that I may know nothing about but have to spend more time figuring it out.
Customer Service Representative (CSR) in St. Paul:
"Working As A CSR Is Very Busy And High Stress Job,"
Pros: What I like most about my job as a CSR is the face to face contact that I have with the clients.
Cons: As a CSR you will come in contact with rude clients on daily basis.
Customer Service Representative (CSR) in Edgewater:
Pros: I really like my boss so its hard to leave the workplace.
Cons: I don't like how we have a total of 10 days for sick, personal and vacation time. The office conditions and stress level is very hard because we are being micro managed.
Customer Service Representative (CSR) in Bisbee:
"Corporate Culture."
Pros: Family is first and there is a genuine concern for the individual as a person.
Cons: I'm utilized as a Loan Assistant but not promoted to or paid for this position. Career development is limited to those who wish to relocate or currently live in other locations. Promotions are often given based on family or friendship ties with the owner or other preferred managers.

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Experience Affects Customer Service Representative (CSR) Salaries

National Average
$29,000

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Excel
up arrow 4%
Customer Relations
up arrow 3%
Microsoft Office
up arrow 3%
Data Processing
up arrow 3%
Data Entry
up arrow 1%
Customer Service
0%
Phone Support
0%
Microsoft Word
0%
National Average
$29,000
Computer Service
up arrow 1%
Call Center
up arrow 2%
Typing
up arrow 4%
Sales
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 5219 votes.

Gender

Female
75%
female alumni
 
Male
25%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
26%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 45% employee benefits None: 27%