Customer Service Representative (CSR) Salary

The average pay for a Customer Service Representative (CSR) is $12.90 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

$25,001 - $48,440
(Median)
$25K
$35K
$48K
MEDIAN: $34,671
10%
50%
90%

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$9.23 - $17.73
(Median)
$9
$13
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,001 - $48,440  
   
Bonus
$0.00 - $2,580  
Profit Sharing
$240.88 - $4,060  
Commission
$268.19 - $8,969  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,346 - $42,252  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 7,171
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.23 - $17.73  
   
Hourly Tips
$0.00 - $5.36  
Overtime
$11.86 - $27.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $2,580  
   
Commission
$268.19 - $8,969  
Profit Sharing
$240.88 - $4,060  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,346 - $42,252  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 19,254
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home.


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Service Representative (CSR)


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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Louisville:
Pros: Never a dull moment, new challenges everyday, laid back atmosphere, involves a lot of mental stimulation, critical thinking, and problem solving, plenty of overtime opportunity available.
Cons: Non-rewarding, no sense of accomplishment, no raises or incentives.

Customer Service Representative (CSR) in Seattle:
"Busy, Busy but happy."
Pros: What I like most about my job is the people. I have a very friendly, and supportive staff that I feel really care about me.
Cons: I think that my job requires a lot more work than one would think and thus that we are under paid.

Customer Service Representative (CSR) in Hammond:
"Business type setting, set 9-5 hours, medium stress level."
Pros: The one on one interaction with my banking customers, problem solving and assisting fellow coworkers in any way that I can.
Cons: My current boss and the company's lack of appreciation for employees.

Customer Service Representative (CSR) in Newport Beach:
"Good."
Pros: I enjoy working with people, I most enjoy feeling like I have helped people. My favorite part of my job is also my least favorite part of the job going into patient rooms and getting forms signed because I get a chance to brighten someones day and at the same time I can also see some intense medical stuff, no one wants to be at a hospital.
Cons: I think the worst part is seeing people who have really serious medical conditions on a regular basis. People come into the hospital that you don't see around town and they are in then hospital in condition that you wouldn't imagine.

Customer Service Representative (CSR) in Santa Clara:
Pros: People I work with are smart and are team players. Variety of work. Low stress level.
Cons: None.

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
$30,000


Skills That Affect Customer Service Representative (CSR) Salaries



Problem Solving
up arrow 3%

Microsoft Excel
up arrow 3%

Data Processing
up arrow 3%

Customer Relations
up arrow 2%

Microsoft Office
up arrow 2%

Data Entry
0%

Microsoft Word
0%

National Average
$30,000

Customer Service
up arrow 1%

Phone Support
up arrow 1%

Computer Service
up arrow 1%

Call Center
up arrow 3%

Typing
up arrow 4%

up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4728 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
25%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 59%
vision benefits Vision: 47% employee benefits None: 27%
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