Customer Service Representative (CSR) in Worcester, Massachusetts Salary

A Customer Service Representative (CSR) in Worcester, Massachusetts earns an average wage of $14.40 per hour. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

$9.86 - $22.17
(Median)
$9
$14
$22
MEDIAN: $14.00
10%
50%
90%

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Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.86 - $22.17  
   
Overtime
$26.00  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,731 - $53,012  
   
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 10
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About Worcester, Massachusetts

Worcester County, Massachusetts
171,170
Male:
90,951 (49.2%)
Female:
93,855 (50.8%)
Worcester (/ˈwʊstər/ WUUSS-tər, locally also /ˈwᵻstə/ WISS-tə) is a city and the historic county seat of Worcester County, Massachusetts, United States until most of Massachusetts disbanded county government in 1998. Named after Worcester, England, as of the 2010 Census the city's population was 181,045, making it the second most populous city in New England after Boston. Worcester is located approximately 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield and 40 miles (64 km) north of Providence. Due to its location in Central Massachusetts, amidst Massachusetts' major metropolitan regions, Worcester is known as the "Heart of the Commonwealth", thus, a heart is the official symbol of the city. However, the heart symbol may also have its provenance in lore that Valentine's Day cards were invented in the city. Worcester was considered its own region for centuries; however, with the encroachment of Boston's suburbs in the 1970s after the construction...
Worcester:
$43,572
Massachusetts:
$70,628
$1,014
Worcester:
$206,300
Massachusetts:
$352,100
5.3%

Customer Service Representative (CSR) Job Listings

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Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
up arrow 15%

Experienced
up arrow 14%

National Average
$31,000

Entry-Level
up arrow 7%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service
up arrow 6%

National Average
$31,000

Call Center
up arrow 2%

Customer Relations
up arrow 17%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
83 %
Male
17 %

Years of Experience

1-4 years
38%
5-9 years
38%
10-19 years
23%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 20%
medical benefits
Vision: 20%
dental benefits
None: 50%
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