The average salary for a Customer Service Scheduling Analyst, Call Center is $47,000 per year. Most people with this job move on to other positions after 10 years in this field.

$33,000 - $58,150
$47K
MEDIAN: $47,000
50%

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$10.02 - $16.24
$12
MEDIAN: $12.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$47,000  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,566 - $65,855  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 5
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.00  
   
Overtime
$20.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,566 - $65,855  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 5

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Job Description for Customer Service Scheduling Analyst, Call Center

  • Analyzes call center trends, volume, and productivity in order to predict long-term and short-term staffing needs.
  • Participate in staffing analysis and offer insight into budgeting and cost control processes.
  • Generate daily performance reports on call center operations and staff.
  • Maintain and process call center data operational databases, scheduling data for operation analysis, and scheduling changes to meet staffing needs.
  • Schedule and distribute workload for call center representatives.

Customer Service Scheduling Analyst, Call Center Job Listings

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Key Stats for Customer Service Scheduling Analyst, Call Center

Gender

Female
67 %
Male
33 %
1-4 years
80%
5-9 years
10%
10-19 years
10%
Location:
Years in Fields/Career:
United States (change)

Related Jobs

Experience Affects Customer Service Scheduling Analyst, Call Center Salaries

Mid-Career
up arrow 22%

Entry-Level
up arrow 12%

National Average
$35,000

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
80%
5-9 years
10%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 86%
vision benefits
Vision: 71%
dental benefits
None: 14%
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