XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$21,243 - $64,889
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8
Job Description for Customer Service Scheduling Analyst, Call Center
Analyzes call center trends, volume, and productivity in order to predict long-term and short-term staffing needs.
Participate in staffing analysis and offer insight into budgeting and cost control processes.
Generate daily performance reports on call center operations and staff.
Maintain and process call center data operational databases, scheduling data for operation analysis, and scheduling changes to meet staffing needs.
Schedule and distribute workload for call center representatives.
Customer Service Traffic and Scheduling Analyst, Call Center Job Listings