The average salary for a Customer Service Scheduling Analyst, Call Center is $40,114 per year. Most people with this job move on to other positions after 10 years in this field.

$39,576 - $49,480
MEDIAN: $44,000

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XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
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XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$21,243 - $64,889  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8

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Job Description for Customer Service Scheduling Analyst, Call Center

  • Analyzes call center trends, volume, and productivity in order to predict long-term and short-term staffing needs.
  • Participate in staffing analysis and offer insight into budgeting and cost control processes.
  • Generate daily performance reports on call center operations and staff.
  • Maintain and process call center data operational databases, scheduling data for operation analysis, and scheduling changes to meet staffing needs.
  • Schedule and distribute workload for call center representatives.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Scheduling Analyst, Call Center Salaries

up arrow 7%


National Average


57 %
43 %

Years of Experience

1-4 years
5-9 years
10-19 years

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 88%
medical benefits
Vision: 75%
dental benefits
None: 13%