Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States pull down an average of $42K annually. Job satisfaction is reported as high by the vast majority of workers. Female Customer Service Scheduling Supervisors of Call Centers far outnumber their male contemporaries among survey respondents. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on answers to PayScale's salary questionnaire.

$32,251 - $58,723
(Median)
$32K
$42K
$59K
MEDIAN: $42,320
10%
50%
90%

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$12.26 - $22.99
(Median)
$12
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$32,251 - $58,723  
   
Bonus
$0.00 - $7,496  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,151 - $52,050  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.26 - $22.99  
   
Overtime
$0.00 - $33.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,496  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,151 - $52,050  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 30
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Customer Service Scheduling Supervisors of Call Centers report a focused set of job skills. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. Microsoft Office and Microsoft Word are correlating skills — those who know the former usually know the latter.

Related Job Salaries

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 3%

National Average
$41,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 13%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$41,000

Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
18%
5-9 years
37%
10-19 years
35%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 79%
vision benefits Vision: 69% employee benefits None: 10%
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