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Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States can expect to earn an average of $43K annually. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Job satisfaction is high and work is enjoyable for most Customer Service Scheduling Supervisors of Call Centers. The vast majority of Customer Service Scheduling Supervisors of Call Centers (88 percent) who responded to the survey are women. The numbers in this rundown were provided by PayScale's salary survey participants.

$32,127 - $59,180
(Median)
$32K
$43K
$59K
MEDIAN: $42,657
10%
50%
90%

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$12.72 - $23.08
(Median)
$13
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$32,127 - $59,180  
   
Bonus
$0.00 - $7,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,695 - $51,886  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 31
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.72 - $23.08  
   
Overtime
$0.00 - $33.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,523  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,695 - $51,886  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 28

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United States (change)


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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

Jobs by Simply Hired
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Customer Service Scheduling Supervisors of Call Centers typically list a handful of skills they use on the job. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Microsoft Word. Employees educated in Microsoft Office are typically practiced in Microsoft Word, too.

Related Job Salaries

 
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United States (change)

Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 4%

National Average
$42,000

Entry-Level
up arrow 4%

Mid-Career
up arrow 10%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

National Average
$42,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
22%
5-9 years
34%
10-19 years
36%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 10%
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