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Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States are largely female. The average salary of the entire group is approximately $41K per year. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most Customer Service Scheduling Supervisors of Call Centers report high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
$31,999 - $51,915
(Median)
32K
37K
46K
52K
MEDIAN: $41,135
10%
25%
75%
90%

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$11.84 - $22.81
(Median)
12
14
18
23
MEDIAN: $15.00
10%
25%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$31,999 - $51,915  
   
Bonus
$0.00 - $7,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,370 - $49,620  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 30
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$11.84 - $22.81  
   
Overtime
$0.00 - $25.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $7,523  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,370 - $49,620  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 27
United States (change)

Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Customer Service Scheduling Supervisors of Call Centers note just a narrow range of job skills. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. Many workers who know Microsoft Office also know Microsoft Word.

Related Job Salaries

Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 6%

National Average
$40,000

Entry-Level
up arrow 8%

Mid-Career
up arrow 12%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$40,000

Microsoft Word
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
91 %
Male
9 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
35%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 10%