Customer Service Scheduling Supervisor, Call Center Salary

Pay for Customer Service Scheduling Supervisors of Call Centers in the United States sits in the ballpark of $43K per year. The vast majority of Customer Service Scheduling Supervisors of Call Centers (88 percent) who participated in the survey are women. The majority of workers are highly satisfied with their job. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$32,373 - $58,175

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$12.22 - $22.95

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,373 - $58,175  
   
Bonus
$0.00 - $7,496  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,844 - $52,893  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 33
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.22 - $22.95  
   
Overtime
$0.00 - $33.54  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,496  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,844 - $52,893  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 31
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Just a handful of professional skills are reported by Customer Service Scheduling Supervisors of Call Centers who took the survey. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. Skills that are correlated to lower pay, on the other hand, include Microsoft Word. Employees educated in Microsoft Office are typically practiced in Microsoft Word, too.

Related Job Salaries

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 3%

National Average
$41,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 13%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$41,000

Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
36%
10-19 years
34%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 68% employee benefits None: 10%
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