Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States take home approximately $44K annually on average. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority (87 percent) of Customer Service Scheduling Supervisors of Call Centers who took the survey are female. Most Customer Service Scheduling Supervisors of Call Centers like their work and job satisfaction is high. This report is based on responses to the PayScale salary survey.

$30,939 - $58,723
(Median)
$31K
$44K
$59K
MEDIAN: $44,072
10%
50%
90%

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$11.92 - $22.78
(Median)
$12
$15
$23
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,939 - $58,723  
   
Bonus
$0.00 - $5,980  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,127 - $52,919  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.92 - $22.78  
   
Hourly Tips
$2.50  
Overtime
$18.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,980  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,127 - $52,919  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Customer Service Scheduling Supervisors of Call Centers note just a narrow range of job skills. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay.

Related Job Salaries

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 3%

National Average
$41,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 16%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$41,000

Microsoft Word
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
33%
10-19 years
36%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 76%
medical benefits
Vision: 62%
dental benefits
None: 11%
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