Customer Service Scheduling Supervisor, Call Center Salary

Median pay for Customer Service Scheduling Supervisors of Call Centers in the United States is around $44K per year. Job satisfaction is reported as high by the vast majority of workers. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The vast majority (87 percent) of Customer Service Scheduling Supervisors of Call Centers who took the survey are female. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,939 - $58,723
(Median)
$31K
$44K
$59K
MEDIAN: $44,072
10%
50%
90%

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$11.92 - $22.78
(Median)
$12
$15
$23
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,939 - $58,723  
   
Bonus
$0.00 - $5,980  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,127 - $52,919  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.92 - $22.78  
   
Hourly Tips
$2.50  
Overtime
$18.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,980  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,127 - $52,919  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Professional skills reported by Customer Service Scheduling Supervisors of Call Centers are few in number. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay.

Related Job Salaries

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 3%

National Average
$41,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 16%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
up arrow 1%

National Average
$41,000

Microsoft Word
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
87 %
Male
13 %

Years of Experience

Less than 1 year
2%
1-4 years
23%
5-9 years
33%
10-19 years
36%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 76%
medical benefits
Vision: 62%
dental benefits
None: 11%
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