Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States take home an average $42K annually. Most Customer Service Scheduling Supervisors of Call Centers like their work and job satisfaction is high. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Customer Service Scheduling Supervisors of Call Centers who responded to the questionnaire are largely women, dominating at 88 percent. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$31,999 - $59,598
(Median)
$32K
$42K
$60K
MEDIAN: $42,320
10%
50%
90%

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$12.90 - $23.08
(Median)
$13
$16
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,999 - $59,598  
   
Bonus
$0.00 - $7,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,670 - $51,486  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 30
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.90 - $23.08  
   
Overtime
$0.00 - $33.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,549  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,670 - $51,486  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 28

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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Customer Service Scheduling Supervisors of Call Centers who responded to the survey indicated only a few skills that they use on the job. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. At the other end of the pay range are skills like Microsoft Word. Many workers who know Microsoft Office also know Microsoft Word.

Related Job Salaries

United States (change)

Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 5%

National Average
$42,000

Mid-Career
up arrow 4%

Entry-Level
up arrow 4%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
0%

National Average
$42,000

Microsoft Word
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
24%
5-9 years
34%
10-19 years
33%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 68% employee benefits None: 12%