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Customer Service Scheduling Supervisor, Call Center Salary

Customer Service Scheduling Supervisors of Call Centers in the United States can expect wages of $42K annually on average. Medical benefits are awarded to most, and a strong majority earn dental coverage. The majority of workers are highly satisfied with their job. Women account for the majority of Customer Service Scheduling Supervisors of Call Centers who took the survey — 88 percent to be exact. This report is based on answers to PayScale's salary questionnaire.

$32,251 - $58,723
(Median)
$32K
$42K
$59K
MEDIAN: $42,320
10%
50%
90%

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$12.72 - $23.08
(Median)
$13
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$32,251 - $58,723  
   
Bonus
$0.00 - $7,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,722 - $52,258  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.72 - $23.08  
   
Overtime
$0.00 - $33.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,523  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,722 - $52,258  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 28
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Job skills reported by Customer Service Scheduling Supervisors of Call Centers are limited. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Microsoft Word. Employees educated in Microsoft Office are typically practiced in Microsoft Word, too.

Related Job Salaries

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 5%

National Average
$42,000

Entry-Level
up arrow 4%

Mid-Career
up arrow 8%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

National Average
$42,000

Microsoft Office
up arrow 1%

Microsoft Word
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
20%
5-9 years
37%
10-19 years
35%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 10%
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