Customer Service Scheduling Supervisor, Call Center Salary

For Customer Service Scheduling Supervisors of Call Centers, annual average wages total $43K per year. The vast majority (88 percent) of Customer Service Scheduling Supervisors of Call Centers who took the survey are female. The majority of workers are highly satisfied with their job. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$32,373 - $58,175
(Median)
$32K
$43K
$58K
MEDIAN: $42,657
10%
50%
90%

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$12.26 - $22.99
(Median)
$12
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$32,373 - $58,175  
   
Bonus
$0.00 - $7,496  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,186 - $52,992  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 33
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$12.26 - $22.99  
   
Overtime
$0.00 - $33.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,496  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,186 - $52,992  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 30
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Job Description for Customer Service Scheduling Supervisor, Call Center

  • Analyze call center procedures to improve efficiency and quality of service.
  • Provide customer service for complicated, escalated, and urgent calls.
  • Oversee the distribution of call center workload among service representatives.

Customer Service Scheduling Supervisor, Call Center Job Listings

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Customer Service Scheduling Supervisors of Call Centers usually report a few specific skills. Microsoft Office and Microsoft Word are considered valuable skills and can increase employee pay. Skills that pay less than market rate include Microsoft Word. Experience with Microsoft Office is often linked with knowledge of Microsoft Word.

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Experience Affects Customer Service Scheduling Supervisor, Call Center Salaries

Experienced
up arrow 3%

National Average
$42,000

Entry-Level
up arrow 3%

Mid-Career
up arrow 13%

Skills That Affect Customer Service Scheduling Supervisor, Call Center Salaries

Microsoft Office
0%

National Average
$42,000

Microsoft Word
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
88 %
Male
12 %

Years of Experience

Less than 1 year
2%
1-4 years
19%
5-9 years
37%
10-19 years
35%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 10%
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