Customer Service Specialist Salary (United States)

The average wage for a Customer Service Specialist is $13.93 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Customer Service Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,740 - $53,158
(Median)
28K
32K
39K
45K
53K
MEDIAN: $38,576
10%
25%
50%
75%
90%
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Customer Service Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.60 - $19.25
(Median)
9
12
14
16
19
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,740 - $53,158  
   
Bonus
$0.00 - $3,931  
Profit Sharing
$203.22 - $3,064  
Commission
$200.00 - $15,294  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,613 - $48,173  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,055
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.60 - $19.25  
   
Hourly Tips
$0.01 - $4.00  
Overtime
$13.62 - $29.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,931  
   
Commission
$200.00 - $15,294  
Profit Sharing
$203.22 - $3,064  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,613 - $48,173  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,897
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Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.
Read More...
Customer Service Specialist Tasks
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.

Common Career Paths for Customer Service Specialist

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Customer Service Specialist Job Listings

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Popular Employer Salaries for Customer Service Specialist

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Denver
up arrow 24%
up arrow 22%
up arrow 18%
San Diego
up arrow 12%
Dallas
up arrow 10%
up arrow 10%
up arrow 9%
Austin
up arrow 4%
up arrow 3%
up arrow 2%
San Francisco
up arrow 2%
Charlotte
up arrow 1%
National Average
$33,000
up arrow 4%
Larger circles over a city indicate a job is popular in that location.

Customer Service Specialist Reviews

What is it like working as a Customer Service Specialist at Big Lots Stores, Inc.?
Customer Service Specialist in Lenoir City:
"Experience."
Pros: My work place is never dull. I enjoy most of my customers and hope I can make their day just a bit better. There is always something to do, always a customer to attend to. I answer inquiries the best I can or I find someone more knowledgeable.
Cons: I sometimes wish the work schedule was a little better but, the manager works with what he has. I appreciate that. (Perhaps with our new system, it will be better.) I often wish the pay was more but, don't we all? I wish certain workers were more productive and less (volatile) in some of their comments and behaviors.
What is it like working as a Customer Service Specialist at AT&T Mobility LLC?
Customer Service Specialist in Tulsa:
"Helping The Customer Solve Their Wireless Problem."
Pros: Working with customers, solving their wireless problems.
Cons: More emphasis put on stats than the human connection with their customers.

Related Job Salaries

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Experience Affects Customer Service Specialist Salaries

National Average
$33,000

Skills That Affect Customer Service Specialist Salaries

Product Support
up arrow 4%
Customer Relations
up arrow 1%
Microsoft Excel
up arrow 1%
Microsoft Office
0%
Software Knowledge
0%
Data Processing
0%
National Average
$33,000
Computer Service
up arrow 1%
Customer Service
up arrow 2%
Phone Support
up arrow 2%
Microsoft Word
up arrow 2%
Call Center
up arrow 3%
Data Entry
up arrow 3%
Office Administration
up arrow 3%
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 707 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
25%
10-19 years
26%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 20%