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Customer Service Specialist Salary

The average wage for a Customer Service Specialist is $13.97 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
$27,890 - $53,268
(Median)
$28K
$39K
$53K
MEDIAN: $38,872
10%
50%
90%

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$9.62 - $19.32
(Median)
$9
$14
$19
MEDIAN: $13.00
10%
50%
90%

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Show Annual Salary Show Hourly Rate
National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,890 - $53,268  
   
Bonus
$0.00 - $3,944  
Profit Sharing
$248.32 - $3,030  
Commission
$199.33 - $15,355  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,702 - $48,146  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,112
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.62 - $19.32  
   
Hourly Tips
$0.01 - $4.00  
Overtime
$13.81 - $29.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $3,944  
   
Commission
$199.33 - $15,355  
Profit Sharing
$248.32 - $3,030  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,702 - $48,146  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 2,028
United States (change)

Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.

Common Career Paths for Customer Service Specialist


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Specialist

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Specialist Reviews

What is it like working as a Customer Service Specialist at Big Lots Stores, Inc.?

Customer Service Specialist in Lenoir City:
"Experience."
Pros: My work place is never dull. I enjoy most of my customers and hope I can make their day just a bit better. There is always something to do, always a customer to attend to. I answer inquiries the best I can or I find someone more knowledgeable.
Cons: I sometimes wish the work schedule was a little better but, the manager works with what he has. I appreciate that. (Perhaps with our new system, it will be better.) I often wish the pay was more but, don't we all? I wish certain workers were more productive and less (volatile) in some of their comments and behaviors.

What is it like working as a Customer Service Specialist at AT&T Mobility LLC?

Customer Service Specialist in Tulsa:
"Helping The Customer Solve Their Wireless Problem."
Pros: Working with customers, solving their wireless problems.
Cons: More emphasis put on stats than the human connection with their customers.

Related Job Salaries

Experience Affects Customer Service Specialist Salaries




National Average
$33,000


Skills That Affect Customer Service Specialist Salaries



Customer Relations
up arrow 1%

Microsoft Excel
up arrow 1%

Software Knowledge
up arrow 1%

Microsoft Office
0%

Data Processing
0%

National Average
$33,000

Phone Support
up arrow 1%

Microsoft Word
up arrow 1%

Computer Service
up arrow 1%

Customer Service
up arrow 2%

Data Entry
up arrow 2%

Office Administration
up arrow 2%

Call Center
up arrow 3%

up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 716 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
25%
10-19 years
27%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 67%
vision benefits Vision: 55% employee benefits None: 20%