The average pay for a Customer Service Specialist is $14.10 per hour. People in this job generally don't have more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. For the first five to ten years in this position, wages increase somewhat, but any additional experience does not have a big effect on pay.

$28,912 - $55,286
(Median)
$29K
$40K
$55K
MEDIAN: $39,884
10%
50%
90%

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$9.64 - $19.50
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,912 - $55,286  
   
Bonus
$303.92 - $5,781  
Profit Sharing
$77.78 - $3,477  
Commission
$154.56 - $10,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,945 - $48,556  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,180
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.64 - $19.50  
   
Hourly Tips
$0.37  
Overtime
$14.53 - $32.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$303.92 - $5,781  
   
Commission
$154.56 - $10,035  
Profit Sharing
$77.78 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,945 - $48,556  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,699
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Job Description for Customer Service Specialist

Customer service specialists first and foremost must ensure that customers' needs are met. They are often the first (and last) person a customer interacts with, and the customer might not have much time to get what they need from the company. The specialist must be able to think quickly on their feet and communicate effectively with customers. Customer service specialists are generally the liaisons between customers and companies, so they must have good knowledge of and relationships within their company. Solving other workers' issues will also sometimes be required, so learning the ins and outs of the company is a must.

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Customer Service Specialist Tasks

  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Consult with customers by telephone or in person to provide information, take orders, answer questions and handle complaints.

Common Career Paths for Customer Service Specialist


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Specialist

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $32,594

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

What is it like working as a Customer Service Specialist?

Customer Service Specialist in Danville:
"Customer Service Specialist...Boring."
Pros: I like that it is not a stressful job in fact, it is an easy job.
Cons: I hate how slow it is, I dislike my coworkers, I do not feel like it challenges me anymore. Because it is always slow I feel like I am just being paid to waste time. I wish I could at least work from home so I could get stuff done.

Customer Service Specialist in Augusta:
Pros: I know I have provided to my beneficiary education, alternatives or have helped solve an issue the very best of my capabilities.

Customer Service Specialist in Plymouth:
"Very high stress, with very little guidance and consistency."
Pros: The thing I like the most would be helping the customers I take care of.
Cons: No definition to what my job should entail. Very poor management and supervisors. Very junior high atmosphere. Lack of caring on behalf of management. Too many responsibilities, impossible to be happy with the work completed.

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Experience Affects Customer Service Specialist Salaries




National Average
$33,000


Skills That Affect Customer Service Specialist Salaries





Software Knowledge
up arrow 4%

Data Processing
up arrow 4%

Customer Relations
up arrow 1%

Microsoft Word
up arrow 1%

Call center operations
0%

Data Entry
0%

Phone Support
0%

National Average
$33,000

Office Administration
up arrow 1%

Customer Service
up arrow 2%

Computer Service
up arrow 4%

up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 636 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
21%
10-19 years
23%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 64%
medical benefits
Vision: 54%
dental benefits
None: 25%
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