Customer Service Specialist at JCPenney Salary

A Customer Service Specialist at JCPenney earns an average wage of $9.33 per hour. People in this job generally don't have more than 10 years' experience.

$7.85 - $10.74
$7
$9
$11
MEDIAN: $9.33
10%
50%
90%

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National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$5$10$15
Hourly Rate
$7.85 - $10.74  
   
Hourly Tips
$0.13  
Overtime
$14.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10K$20K$30K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,398 - $22,855  
   
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 47

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Key Stats for Customer Service Specialist

Gender

Female
81 %
Male
19 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.
Less than 1 year
4%
1-4 years
75%
5-9 years
13%
10-19 years
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

Mid-Career
▲6%

▼0%

National Average
$19,000

Skills That Affect Customer Service Specialist Salaries

Data Entry
▲7%

Product Support
▲6%

Phone Support
▲1%

National Average
$19,000

Customer Service
▼1%

Sales
▼3%

Customer Relations
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 15 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
4%
1-4 years
75%
5-9 years
13%
10-19 years
8%

Common Health Benefits

medical benefits
Medical: 13%
dental benefits
Dental: 23%
vision benefits
Vision: 23%
no benefits
None: 72%