Mid-Career Customer Service Specialist Salary

Mid-Career Customer Service Specialists can expect to earn an average of $14.99 per hour. With some bonuses and profit sharing proceeds approaching $5K each, total incomes of Mid-Career Customer Service Specialists generally range from $23K to $50K depending on individual performance. The particular firm and the particular city each impact pay for this group, with the former having the largest influence. Female Mid-Career Customer Service Specialists make up most of the survey respondents at 77 percent. Not all workers are lucky enough to have benefits; in fact, close to one-fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by a majority. The majority of Mid-Career Customer Service Specialists claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$29,300 - $56,665
$29K
$41K
$57K
MEDIAN: $40,739
10%
50%
90%

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$10.48 - $20.11
$10
$15
$20
MEDIAN: $14.99
10%
50%
90%

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$0$56K
Salary $29,300 - $56,665
Bonus $401.34 - $5,250
Profit Sharing $135.00 - $5,000
Commission $484.79 - $14,950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,448 - $50,258
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 370
Hourly Data $0$33
Hourly Rate $10.48 - $20.11
Hourly Tips $1.39
Overtime $16.77 - $33.12
Annual Data $0$50K
Bonus $401.34 - $5,250
Commission $484.79 - $14,950
Profit Sharing $135.00 - $5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,448 - $50,258
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 873

Find Out Exactly What You Should Be Paid

United States (change)

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Customer Service Specialist Job Listings

Popular Employer Salaries for Customer Service Specialist


Well-known firms with a reputation for hiring numerous Mid-Career Customer Service Specialists include Bank of America Corp. (BOFA), The Home Depot Inc., Verizon Wireless, J.P. Morgan Chase & Co. (JPMCC), and JCPenney. Verizon Wireless does shell out the biggest paychecks — the median in that office is $39K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $23K while workers on the upper end may rake in up to $57K. Other employers shelling out big bucks include Bank of America Corp. (BOFA), Comcast Cable, Inc., and J.P. Morgan Chase & Co. (JPMCC), where Mid-Career Customer Service Specialists typically earn around $37K, $34K, or $32K, respectively.

Best Buy, The Home Depot Inc. and J.P. Morgan Chase & Co. (JPMCC) are three other employers with a reputation for below-average pay, showing salaries around $22K, $25K, and $32K.

Pay Difference by Location

National Average: $34,143

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Mid-Career Customer Service Specialists, Seattle offers exceptional salaries, 19 percent above the national average. Mid-Career Customer Service Specialists will also find cushy salaries in Minneapolis (+17 percent), Chicago (+12 percent), San Diego (+12 percent), and Phoenix (+11 percent). The smallest paychecks in the market, 15 percent south of the national average, can be found in San Antonio. A couple other locations with smaller-than-average paychecks include Orlando (15 percent lower) and Atlanta (13 percent lower).

Key Stats for Customer Service Specialist

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 227 votes.
5-9 years
71%
10-19 years
29%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Specialist Salaries


Microsoft Office
▲4%

Software Knowledge
▲4%

Microsoft Excel
▲2%


Product Support
▲1%

Data Processing
▲1%

Call center operations
▼0%

National Average
$34,000

Customer Service
▼1%

Microsoft Word
▼1%

Phone Support
▼2%

Data Entry
▼4%

Office Administration
▼4%

Call Center
▼5%

Sales
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 227 votes.

Gender

Female
77 %
Male
23 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 68%
vision benefits
Vision: 59%
no benefits
None: 20%
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