Mid-Career Customer Service Specialist Salary

Median pay for Mid-Career Customer Service Specialists lies in the neighborhood of $14.81 per hour. The range in cash compensation to Mid-Career Customer Service Specialists (largely between $23K and $50K) includes potential earnings of $6K from bonuses, $3K from profit sharing, and commissions of $15K in exceptional cases. The particular firm is the biggest factor affecting pay for this group, followed by geography. Most workers in this position report high levels of job satisfaction. Most Mid-Career Customer Service Specialists survey respondents are women (78 percent). Unfortunately, some people in this line of work are without benefits — roughly one in five lack coverage. On the flip side, a strong majority have medical insurance and the larger part receive dental plans. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$29,200 - $55,696
$29K
$40K
$56K
MEDIAN: $40,324
10%
50%
90%

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$10.23 - $19.92
$10
$15
$20
MEDIAN: $14.81
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,200 - $55,696  
   
Bonus
$410.22 - $6,030  
Profit Sharing
$195.74 - $3,064  
Commission
$385.20 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,018 - $49,617  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 368
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.23 - $19.92  
   
Overtime
$16.77 - $33.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$410.22 - $6,030  
   
Commission
$385.20 - $14,795  
Profit Sharing
$195.74 - $3,064  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,018 - $49,617  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 807

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Popular Employer Salaries for Customer Service Specialist


Bank of America Corp. (BOFA), The Home Depot Inc., Verizon Wireless, J.P. Morgan Chase & Co. (JPMCC), and JCPenney are top-notch employers for Mid-Career Customer Service Specialists in this area. For Mid-Career Customer Service Specialists, comfortable salaries can be found at Verizon Wireless; in fact, average earnings are around $39K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($23K versus $57K) is great. Other leaders in compensation levels are Bank of America Corp. (BOFA) at $37K, Comcast Cable, Inc. at $34K, and J.P. Morgan Chase & Co. (JPMCC), where Mid-Career Customer Service Specialists annually earn $32K.

Best Buy, The Home Depot Inc., and J.P. Morgan Chase & Co. (JPMCC) also rank near the bottom for pay, handing out $22K, $25K, and $32K-paychecks on average.

Pay Difference by Location

National Average: $33,942

Larger city markers indicate a job is popular in that location.

For Mid-Career Customer Service Specialists, working in the bustling city of Seattle has its advantages, including an above-average pay rate. Mid-Career Customer Service Specialists can also look forward to large paychecks in cities like Minneapolis (+18 percent), Chicago (+13 percent), San Diego (+12 percent), and Phoenix (+12 percent). The lowest-paying market is San Antonio, which sits 15 percent below the national average. Employers pay around 14 percent less in Orlando and 12 percent less in Atlanta, below-median salaries for those in this field.

Key Stats for Customer Service Specialist

Gender

Female
78 %
Male
22 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 188 votes.
5-9 years
71%
10-19 years
29%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Specialist Salaries


Software Knowledge
▲5%

Microsoft Office
▲4%

Microsoft Excel
▲2%

Product Support
▲2%


Data Processing
▲1%

Customer Service
▼0%

Call center operations
▼0%

Microsoft Word
▼0%

National Average
$34,000

Phone Support
▼1%

Office Administration
▼3%

Call Center
▼4%

Data Entry
▼4%

Sales
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 188 votes.

Gender

Female
78 %
Male
22 %

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 69%
vision benefits
Vision: 59%
no benefits
None: 20%