Mid-Career Customer Service Specialist Salary

Median pay for Mid-Career Customer Service Specialists lies in the neighborhood of $14.52 per hour. With some bonuses approaching $4K and certain profit sharing proceeds approaching $5K, overall incomes of Mid-Career Customer Service Specialists spread between $23K and $48K depending on individual performance. The company and the particular city each impact pay for this group, with the former having the largest influence. Some workers in this field — nearly one in five — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by more than half. The majority of workers are highly satisfied with their job. The information for this snapshot was generated by responses to the PayScale salary survey.

$27,859 - $53,003
(Median)
$28K
$39K
$53K
MEDIAN: $38,923
10%
50%
90%

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$10.09 - $19.71
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,859 - $53,003  
   
Bonus
$0.00 - $4,061  
Profit Sharing
$487.96 - $4,500  
Commission
$484.79 - $10,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,829 - $47,800  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 493
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.09 - $19.71  
   
Overtime
$14.69 - $30.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,061  
   
Commission
$484.79 - $10,365  
Profit Sharing
$487.96 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,829 - $47,800  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 996
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Popular Employer Salaries for Customer Service Specialist


Bank of America Corp. (BOFA) offers the best pay with a median salary of $36K, though salaries there don't seem that varied, bottoming out near $27K and maxing out at just $43K.

The Home Depot Inc. offers the lowest pay, with a median salary of just $26K. The pay scale doesn't vary widely, either; compensation ranges from $19K to $35K.

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Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
up arrow 6%

Microsoft Office
up arrow 6%

Product Support
up arrow 4%

Microsoft Excel
up arrow 3%

Software Knowledge
up arrow 1%

Customer Service
0%

Customer Relations
0%

Data Entry
0%

Microsoft Word
0%

Data Processing
0%

National Average
$33,000

Phone Support
up arrow 1%

Call Center
up arrow 2%

Office Administration
up arrow 3%

Computer Service
up arrow 3%

Sales
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 261 votes.

Gender

Female
80 %
Male
20 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 68%
medical benefits
Vision: 59%
dental benefits
None: 20%
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