Mid-Career Customer Service Specialists can expect wages of $14.76 per hour on average. Total incomes of Mid-Career Customer Service Specialists incorporate potential for, in a few cases, more than $6K from bonuses and close to $3K from profit sharing; these performance components cause packages to range between $23K and $49K. The specific employer and the particular city each impact pay for this group, with the former having the largest influence. For the most part, people in this position report moderate levels of job satisfaction. Just over one in five of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and more than half claim dental coverage as well. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$28,720 - $55,579
(Median)
$29K
$40K
$56K
MEDIAN: $40,253
10%
50%
90%

Add this chart to your site: 640px    300px

$10.18 - $19.95
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,720 - $55,579  
   
Bonus
$394.53 - $5,766  
Profit Sharing
$195.74 - $3,064  
Commission
$487.22 - $15,205  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,743 - $49,302  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 364
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.18 - $19.95  
   
Overtime
$16.40 - $32.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$394.53 - $5,766  
   
Commission
$487.22 - $15,205  
Profit Sharing
$195.74 - $3,064  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,743 - $49,302  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 802
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Specialist


Well-known firms with a reputation for hiring numerous Mid-Career Customer Service Specialists include Bank of America Corp. (BOFA), The Home Depot Inc., Best Buy, Verizon Wireless, and J.P. Morgan Chase & Co. (JPMCC). With a median salary of $37K, Bank of America Corp. (BOFA) offers Mid-Career Customer Service Specialists the highest pay. However, earnings don't seem to live on a large spectrum; they generally peter out at $28K and are capped at $45K. Other big spenders include Verizon Wireless, Comcast Cable, Inc., and J.P. Morgan Chase & Co. (JPMCC), top-paying firms where Mid-Career Customer Service Specialists see paychecks nearing $35K, $34K, or $29K.

Also sliding in at the lower end of the scale are Best Buy ($22K), The Home Depot Inc. ($25K), and J.P. Morgan Chase & Co. (JPMCC) ($29K).

Pay Difference by Location

National Average: $33,876

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Mid-Career Customer Service Specialists, Minneapolis offers exceptional salaries, 24 percent above the national average. Mid-Career Customer Service Specialists will also find cushy salaries in Seattle (+19 percent), Chicago (+15 percent), San Diego (+15 percent), and Dallas (+12 percent). The lowest-paying market is San Antonio, which sits 15 percent below the national average. Orlando and Oklahoma City are a couple other places where companies are known to pay below the median — salaries tend to be 10 percent less than the median.

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Skills That Affect Customer Service Specialist Salaries

Customer Relationship Management (CRM)
up arrow 7%

Software Knowledge
up arrow 7%

Microsoft Office
up arrow 4%

Product Support
up arrow 3%

Customer Relations
up arrow 2%

Microsoft Excel
up arrow 2%

Data Processing
up arrow 2%

Customer Service
0%

Call center operations
0%

National Average
$34,000

Phone Support
up arrow 1%

Microsoft Word
up arrow 1%

Data Entry
up arrow 3%

Office Administration
up arrow 3%

Call Center
up arrow 4%

Sales
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 189 votes.

Gender

Female
79 %
Male
21 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 67%
medical benefits
Vision: 57%
dental benefits
None: 22%
ADVERTISEMENT