Q: What do you wish you knew about your job when you first started out?
Customer Service Specialist in West Point:
I would like to know the seasons of business and hours worked variation.
The amount of responsibility should receive more pay.
Customer Service Specialist in Indianapolis:
"There would be a lot of self-training."
Don't let th negative customers get to you. Remember, they aren't mad at you... They are mad at the situation. Just hear them out and come up with a solution together as a team rather than placing blame.
Customer Service Specialist in Salt Lake City:
"Great Customer Service."
Be patient a great listener and understanding to the customer . Be friendly and dependable self starter and a team player.
Customer Service Specialist in Rochester:
Be proactive to every situation. Do not take anything personal. Find solutions, not problems.