Entry-Level Customer Service Specialist Salary

The average rate for an Entry-Level Customer Service Specialist is $13.21 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$28,163 - $52,234
$28K
$39K
$52K
MEDIAN: $39,248
10%
50%
90%

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$9.27 - $18.28
$9
$13
$18
MEDIAN: $13.35
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,163 - $52,234  
   
Bonus
$289.90 - $5,955  
Profit Sharing
$76.17 - $4,537  
Commission
$412.17 - $9,835  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,268 - $45,955  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 626
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.27 - $18.28  
   
Hourly Tips
$0.37  
Overtime
$13.57 - $29.80  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$289.90 - $5,955  
   
Commission
$412.17 - $9,835  
Profit Sharing
$76.17 - $4,537  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,268 - $45,955  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 1,669

Find Out Exactly What You Should Be Paid

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Popular Employer Salaries for Customer Service Specialist

Pay Difference by Location

National Average: $31,012

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Specialist in Fort Mill:
"Stress but beneficial."
Customer service is just that providing wonderful service to customers. You get yelled at, hung up on, cussed at, but you have to keep a smile on your face and in your voice and try to make that customer happy.

Customer Service Specialist in West Point:
"Seasons."
I would like to know the seasons of business and hours worked variation. The amount of responsibility should receive more pay.

Customer Service Specialist in Indianapolis:
"There would be a lot of self-training."
Don't let th negative customers get to you. Remember, they aren't mad at you... They are mad at the situation. Just hear them out and come up with a solution together as a team rather than placing blame.

Customer Service Specialist in Salt Lake City:
"Great Customer Service."
Be patient a great listener and understanding to the customer . Be friendly and dependable self starter and a team player.

Customer Service Specialist in Rochester:
"Patience."
Be proactive to every situation. Do not take anything personal. Find solutions, not problems.

Key Stats for Customer Service Specialist

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 380 votes.
Less than 1 year
7%
1-4 years
76%
5-9 years
17%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Specialist Salaries


Microsoft Excel
▲9%



Data Processing
▲5%

Software Knowledge
▲4%



Office Administration
▲2%

▼0%


National Average
$31,000

Customer Relations
▼1%

Computer Service
▼1%


▼16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 380 votes.

Gender

Female
69 %
Male
31 %

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 62%
vision benefits
Vision: 53%
no benefits
None: 27%
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