The average rate for an Entry-Level Customer Service Specialist is $13.06 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

$27,846 - $51,991
(Median)
$28K
$39K
$52K
MEDIAN: $38,943
10%
50%
90%

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$9.12 - $18.15
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,846 - $51,991  
   
Bonus
$254.13 - $5,913  
Profit Sharing
$75.36 - $3,915  
Commission
$98.63 - $9,676  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,860 - $45,209  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 553
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.12 - $18.15  
   
Hourly Tips
$0.37  
Overtime
$13.72 - $29.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$254.13 - $5,913  
   
Commission
$98.63 - $9,676  
Profit Sharing
$75.36 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,860 - $45,209  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,491
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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Specialist

Pay Difference by Location

National Average: $30,503

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Advice

What do you wish you knew about your job when you first started out?

Customer Service Specialist in West Point:
"Seasons."
I would like to know the seasons of business and hours worked variation. The amount of responsibility should receive more pay.

Customer Service Specialist in Indianapolis:
"There would be a lot of self-training."
Don't let th negative customers get to you. Remember, they aren't mad at you... They are mad at the situation. Just hear them out and come up with a solution together as a team rather than placing blame.

Customer Service Specialist in Salt Lake City:
"Great Customer Service."
Be patient a great listener and understanding to the customer . Be friendly and dependable self starter and a team player.

Customer Service Specialist in Rochester:
"Patience."
Be proactive to every situation. Do not take anything personal. Find solutions, not problems.

United States (change)

Find Out Exactly What You Should Be Paid

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Employers: Start Here »

Skills That Affect Customer Service Specialist Salaries


Microsoft Excel
up arrow 9%


Software Knowledge
up arrow 8%

Microsoft Office
up arrow 7%

Data Processing
up arrow 6%

Call center operations
up arrow 3%

Microsoft Word
up arrow 3%

Office Administration
up arrow 2%

Data Entry
up arrow 1%

Phone Support
up arrow 1%

Customer Relations
0%

National Average
$31,000

Computer Service
up arrow 1%

Customer Service
up arrow 2%

up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 322 votes.

Gender

Female
70 %
Male
30 %

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 61%
medical benefits
Vision: 51%
dental benefits
None: 28%
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