Customer Service Specialist in Columbus, Ohio Salary

A Customer Service Specialist in Columbus, Ohio earns an average wage of $14.30 per hour. A skill in Data Entry is associated with high pay for this job.

$29,402 - $35,294
$33K
MEDIAN: $33,078
50%

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$11.59 - $18.50
$12
$14
$19
MEDIAN: $14.30
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$33,078  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,586 - $46,078  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 8
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.59 - $18.50  
   
Overtime
$22.45  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,586 - $46,078  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 24

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United States (change)

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About Columbus, Ohio

Franklin County, Ohio
849,067
Male:
413,981 (48.8%)
Female:
435,086 (51.2%)
Columbus (/kəˈlʌmbəs/; kə-LUM-bəs) is the capital and largest city of the U.S. state of Ohio. It is the 15th largest city in the United States, with a population of 850,106 (2015 estimate). It is the core city of the Columbus, OH Metropolitan Statistical Area (MSA), which encompasses a ten county area. It is Ohio's third largest metropolitan area, behind Cleveland and Cincinnati. Under the Combined Statistical Area (CSA) model, the Columbus, OH Metropolitan Statistical Area was the 25th largest in the United States. According to the U.S. Census Bureau, the Columbus-Marion-Zanesville, OH Combined Statistical Area (which also includes Marion, Chillicothe, and Mount Vernon) has a population of 2,424,831, making it the second largest metropolitan area in Ohio behind Cleveland. It is also the fourth most populous state capital in the United States, and the third largest city in the Midwestern United States. Columbus is the county seat of Franklin County. The city...
Columbus:
$47,401
Ohio:
$51,075
$871
Columbus:
$137,100
Ohio:
$136,400
4.6%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 20 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 11 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $36,000 based on 8 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $39,000 based on 8 salaries.

Key Stats for Customer Service Specialist

Gender

Female
89 %
Male
11 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.
Less than 1 year
6%
1-4 years
38%
5-9 years
28%
10-19 years
22%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

Late-Career
▲24%

Experienced
▲16%

Mid-Career
▲7%

National Average
$31,000

▼4%

Skills That Affect Customer Service Specialist Salaries

Data Entry
▲13%

Call Center
▲5%

Customer Relations
▲2%

Microsoft Word
▲2%

Microsoft Excel
▲2%

Phone Support
▼0%

National Average
$31,000

Microsoft Office
▼2%

Call center operations
▼4%


Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
89 %
Male
11 %

Years of Experience

Less than 1 year
6%
1-4 years
38%
5-9 years
28%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 86%
vision benefits
Vision: 86%
no benefits
None: 14%