Customer Service Specialist with Customer Relationship Management (CRM) Skills Salary

The average wage for a Customer Service Specialist with Customer Relationship Management (CRM) skills is $15.17 per hour. Pay for this job does not change much between less experienced and more experienced workers.

$30,120 - $57,820
$30K
$42K
$58K
MEDIAN: $42,110
10%
50%
90%

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$10.05 - $20.65
$10
$15
$21
MEDIAN: $15.19
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,120 - $57,820  
   
Bonus
$400.00 - $6,000  
Profit Sharing
$151.01 - $3,477  
Commission
$297.99 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,301 - $53,534  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 289
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.05 - $20.65  
   
Hourly Tips
$3.33  
Overtime
$15.42 - $33.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$400.00 - $6,000  
   
Commission
$297.99 - $9,863  
Profit Sharing
$151.01 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,301 - $53,534  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 426

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Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a positive trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 297 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $36,000 based on 237 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 211 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $37,000 based on 89 salaries.

Pay Difference by Location

National Average: $36,509

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Specialist

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 174 votes.
Less than 1 year
2%
1-4 years
35%
5-9 years
24%
10-19 years
25%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

▲4%

Late-Career
▲3%

National Average
$37,000

▼1%

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 174 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
24%
10-19 years
25%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 65%
vision benefits
Vision: 56%
no benefits
None: 21%
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