Customer Service Specialist in Charlotte, North Carolina Salary

The average pay for a Customer Service Specialist in Charlotte, North Carolina is $15.44 per hour. The highest paying skills associated with this job are Product Support and Customer Relationship Management (CRM).

$24,730 - $58,175
$25K
$42K
$58K
MEDIAN: $42,000
10%
50%
90%

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$13.06 - $24.19
$13
$15
$24
MEDIAN: $15.36
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$24,730 - $58,175  
   
Bonus
$2,760  
Profit Sharing
$4,792  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,382 - $58,685  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 13
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$13.06 - $24.19  
   
Overtime
$32.25  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$2,760  
   
Profit Sharing
$4,792  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,382 - $58,685  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 17

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United States (change)

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About Charlotte, North Carolina

Mecklenburg County, North Carolina
827,121
Male:
396,646 (48.0%)
Female:
430,475 (52.0%)
Charlotte /ˈʃɑːrlət/ is the largest city in the state of North Carolina. It is the county seat of Mecklenburg County and the second largest city in the southeastern United States, just behind Jacksonville, Florida. Charlotte is the third fastest growing major city in the United States. In 2014, the estimated population of Charlotte according to the U.S. Census Bureau was 809,958, making it the 17th largest city in the United States based on population. The Charlotte metropolitan area ranks 22nd largest in the US and had a 2014 population of 2,380,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2014 U.S. Census population estimate of 2,537,990. Residents of Charlotte are referred to as "Charlotteans." It is listed as a "gamma-plus" global city by the Globalization and World Cities Research Network. Charlotte is home to the corporate headquarters of Bank of America and the east...
Charlotte:
$53,919
North Carolina:
$47,830
$978
Charlotte:
$188,800
North Carolina:
$160,100
5.2%

Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Specialist

Pay by Experience for a Customer Service Specialist has a negative trend. An entry-level Customer Service Specialist with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 6 salaries. An experienced Customer Service Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 7 salaries. A Customer Service Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $32,000 based on 9 salaries.

Key Stats for Customer Service Specialist

Gender

Female
67 %
Male
33 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
7%
1-4 years
47%
5-9 years
13%
10-19 years
23%
20 years or more
10%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

Experienced
▲17%

National Average
$34,000

Entry-Level
▼1%

Late-Career
▼6%

Mid-Career
▼10%

Skills That Affect Customer Service Specialist Salaries

Product Support
▲49%

Customer Relationship Management (CRM)
▲25%

Microsoft Word
▲11%

Microsoft Office
▲4%

Customer Service
▼0%

National Average
$34,000

Call Center
▼1%

Data Entry
▼1%

Call center operations
▼3%

Customer Relations
▼3%

Phone Support
▼6%

Data Processing
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
13%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 63%
vision benefits
Vision: 56%
no benefits
None: 6%
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