Customer Service Specialist in Boston, Massachusetts Salary

The average salary for a Customer Service Specialist in Boston, Massachusetts is $42,954 per year. The highest paying skills associated with this job are Call center operations and Call Center. Most people move on to other jobs if they have more than 20 years' experience in this career.

$34,142 - $63,332
$34K
$47K
$63K
MEDIAN: $46,604
10%
50%
90%

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$10.21 - $24.47
$10
$17
$24
MEDIAN: $17.00
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$34,142 - $63,332  
   
Bonus
$1,581  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,942 - $62,416  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 16
Local Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.21 - $24.47  
   
Overtime
$31.43  
Local Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$1,581  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,942 - $62,416  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 12

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About Boston, Massachusetts

Suffolk County, Massachusetts
669,469
Male:
322,149 (48.1%)
Female:
347,320 (51.9%)
Boston (pronounced /ˈbɒstən/ BOSS-tən) is the capital and most populous city of the Commonwealth of Massachusetts in the United States. Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999. The city proper covers 48 square miles (124 km2) with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area called Greater Boston, home to 4.7 million people and the tenth-largest metropolitan statistical area in the country. Greater Boston as a commuting region is home to 8.1 million people, making it the sixth-largest combined statistical area in the United States. One of the oldest cities in the United States, Boston was founded on the Shawmut Peninsula in 1630 by Puritan settlers from England. It was the scene...
Boston:
$58,263
Massachusetts:
$70,628
$1,423
Boston:
$453,000
Massachusetts:
$352,100
4.6%

Customer Service Representative (CSR) Job Listings

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Key Stats for Customer Service Specialist

Gender

Female
50 %
Male
50 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
61%
5-9 years
25%
10-19 years
11%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Specialist Salaries

Mid-Career
▲9%

National Average
$43,000

Experienced
▼2%

Entry-Level
▼15%

Skills That Affect Customer Service Specialist Salaries

Call center operations
▲14%

Call Center
▲8%

National Average
$43,000

Customer Service
▼15%

Customer Relations
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
61%
5-9 years
25%
10-19 years
11%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 64%
vision benefits
Vision: 50%
no benefits
None: 23%
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