Entry-Level Customer Service Supervisor Salary

For Entry-Level Customer Service Supervisors, hourly average wages total $12.69 per hour. Total incomes of Entry-Level Customer Service Supervisors incorporate potential for, in a few cases, more than $6K from bonuses and close to $5K from profit sharing; these performance components cause packages to range between $21K and $54K. The company is the biggest factor affecting pay for this group, followed by geography. Entry-Level Customer Service Supervisors survey participants are largely women, dominating at 65 percent. While some workers in this profession — nearly one in four — do not have any health coverage, the greater part do receive medical benefits and a majority have dental insurance. Most Entry-Level Customer Service Supervisors like their work and job satisfaction is high. This report is based on responses to the PayScale salary survey.

$29,392 - $58,610
$29K
$43K
$59K
MEDIAN: $42,975
10%
50%
90%

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$9.52 - $18.87
$9
$13
$19
MEDIAN: $12.69
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,392 - $58,610  
   
Bonus
$393.88 - $6,052  
Profit Sharing
$183.83 - $4,932  
Commission
$484.79 - $10,090  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,239 - $53,866  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 994
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.52 - $18.87  
   
Hourly Tips
$0.29 - $5.01  
Overtime
$13.84 - $29.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$393.88 - $6,052  
   
Commission
$484.79 - $10,090  
Profit Sharing
$183.83 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,239 - $53,866  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,323

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Popular Employer Salaries for Customer Service Supervisor


Entry-Level Customer Service Supervisors fill the offices of leading firms Wal-Mart Stores, Inc, Burlington Coat Factory, Sam's Club, Xerox Corporation, and Whole Foods Market, Inc. U.S. Postal Service (USPS) offers the highest compensation with a median salary of $60K. Soaring salaries can also be found at Time Warner Cable Company, General Dynamics Information Technology Inc, and Xerox Corporation, where earnings of $40K, $36K, or $31K are standard for Entry-Level Customer Service Supervisors.

Relative to other names in the field, compensation is very low at The Kroger Company — the median salary comes to just $18K, 234 percent less than the top paying company. Also sliding in at the lower end of the scale are Burlington Coat Factory ($21K), CVS / Pharmacy ($22K), and Sam's Club ($24K).

Pay Difference by Location

National Average: $33,391

Larger city markers indicate a job is popular in that location.

For Entry-Level Customer Service Supervisors, working in the bustling city of Salt Lake City has its advantages, including an above-average pay rate. Entry-Level Customer Service Supervisors can also look forward to large paychecks in cities like Seattle (+35 percent), San Diego (+34 percent), Austin (+25 percent), and Boston (+23 percent).

Customer Service Supervisor Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Supervisor in Twinsburg:
"Cat herding."
Learn to be objective and supportive of your employees. They need you to help them see their value and potential, and you need to be clear about what is needed for them to reach their goals.

Customer Service Supervisor in San Antonio:
"Communication."
To be effective communication is key. Not allow from your superiors but to the front line staff, you must be as honest and transparent as possible.

Customer Service Supervisor in Newport:
"The people do not respect you."
Have a way to relieve stress. Must be able to keep your temper under control, and forget about the disrespect.

Customer Service Supervisor in Utica:
"That The Training Was Lacking."
Listen to your staff, be patient and teach with care and remember that everyone has different personalities in the way they learn and grow. It's important to be accessible to your staff and show them they are valued and a big part of the companies success. Rewards and promotions go a long way for morale.

Key Stats for Customer Service Supervisor

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 364 votes.
Less than 1 year
2%
1-4 years
79%
5-9 years
19%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Supervisor Salaries

▲18%



Microsoft Excel
▲12%


Microsoft Word
▲7%


Scheduling
▲2%

People Management
▼0%

National Average
$33,000

▼4%




▼8%

▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 364 votes.

Gender

Female
65 %
Male
35 %

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 27%