Entry-Level Customer Service Supervisors can expect wages of $12.67 per hour on average. Final cash compensation to Entry-Level Customer Service Supervisors varies from around $21K to approximately $54K; choice pay grades include potential for bonuses and profit sharing as high as $6K and $5K, respectively. The specific employer and the particular city each impact pay for this group, with the former having the largest influence. Health benefits are not enjoyed by everyone in this line of work, and roughly a fourth lack any coverage at all. Medical benefits are reported by the greater part and dental coverage is claimed by more than half. Women make up the majority of Entry-Level Customer Service Supervisors (65 percent) who completed the questionnaire. Job satisfaction is high and work is enjoyable for most Entry-Level Customer Service Supervisors. The information for this snapshot was generated by responses to the PayScale salary survey.

$29,432 - $58,216
$29K
$43K
$58K
MEDIAN: $42,562
10%
50%
90%

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$9.44 - $19.06
$9
$13
$19
MEDIAN: $12.67
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,432 - $58,216  
   
Bonus
$393.22 - $5,827  
Profit Sharing
$182.46 - $4,941  
Commission
$493.16 - $10,304  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,096 - $53,734  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 1,011
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.44 - $19.06  
   
Hourly Tips
$0.29 - $5.02  
Overtime
$13.86 - $30.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$393.22 - $5,827  
   
Commission
$493.16 - $10,304  
Profit Sharing
$182.46 - $4,941  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,096 - $53,734  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 1,352

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Popular Employer Salaries for Customer Service Supervisor


Leading companies who hire large numbers of Entry-Level Customer Service Supervisors include Wal-Mart Stores, Inc, Burlington Coat Factory, Sam's Club, Xerox Corporation, and Whole Foods Market, Inc. Although U.S. Postal Service (USPS) leads the field in pay with a median salary of $59K, employees there receive a wide spread of salaries, from $33K on the low end all the way up to $64K at the top. Those in search of high salaries should also consider Time Warner Cable Company, General Dynamics Information Technology Inc, and Xerox Corporation, top-paying firms where Entry-Level Customer Service Supervisors rake in a decent $40K, $36K, or $31K, respectively.

Burlington Coat Factory, CVS / Pharmacy, and Sam's Club also scrape the bottom of the pay scale, with median earnings hovering around $21K, $21K, and $24K.

Pay Difference by Location

National Average: $33,238

Larger city markers indicate a job is popular in that location.

Seattle is home to an above-average pay rate for Entry-Level Customer Service Supervisors, 38 percent higher than the national average. Entry-Level Customer Service Supervisors will also find cushy salaries in San Diego (+33 percent), Columbus (+25 percent), Boston (+24 percent), and Dallas (+24 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 12 percent. Workers in New York and Miami earn salaries that trail the national average for those in this profession (3 percent less).

Customer Service Supervisor Advice

Q: What do you wish you knew about your job when you first started out?

Customer Service Supervisor in Twinsburg:
"Cat herding."
Learn to be objective and supportive of your employees. They need you to help them see their value and potential, and you need to be clear about what is needed for them to reach their goals.

Customer Service Supervisor in San Antonio:
"Communication."
To be effective communication is key. Not allow from your superiors but to the front line staff, you must be as honest and transparent as possible.

Customer Service Supervisor in Newport:
"The people do not respect you."
Have a way to relieve stress. Must be able to keep your temper under control, and forget about the disrespect.

Customer Service Supervisor in Utica:
"That The Training Was Lacking."
Listen to your staff, be patient and teach with care and remember that everyone has different personalities in the way they learn and grow. It's important to be accessible to your staff and show them they are valued and a big part of the companies success. Rewards and promotions go a long way for morale.

Key Stats for Customer Service Supervisor

Gender

Female
65 %
Male
35 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 363 votes.
077
Less than 1 year
2%
1-4 years
78%
5-9 years
20%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Service Supervisor Salaries




Microsoft Excel
up arrow 12%



Microsoft Word
up arrow 6%

People Management
0%

Scheduling
0%

National Average
$33,000






up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 363 votes.

Gender

Female
65 %
Male
35 %

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
dental benefits
None: 27%
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