Customer Service Supervisor Salary

For Customer Service Supervisors, higher-than-average salaries can be found at U.S. Postal Service (USPS), where the average employee brings in around $62K relative to the national average of $46K per year for those in this line of work. Also paying near the top of the field are Verizon Wireless at $53K, Comcast Cable, Inc. at $53K, and United Healthcare Group, where Customer Service Supervisors annually earn $48K.

$31,405 - $62,424
(Median)
$31K
$46K
$62K
MEDIAN: $45,610
10%
50%
90%

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$9.45 - $20.52
(Median)
$9
$14
$21
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,405 - $62,424  
   
Bonus
$0.00 - $5,922  
Profit Sharing
$495.62 - $5,664  
Commission
$487.22 - $18,246  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,056 - $59,593  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,504
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.45 - $20.52  
   
Hourly Tips
$0.42 - $6.19  
Overtime
$13.43 - $31.05  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,922  
   
Commission
$487.22 - $18,246  
Profit Sharing
$495.62 - $5,664  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,056 - $59,593  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,648
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisors who advance into the role of an Operations Manager are fairly uncommon. Operations Managers on average earn $59K per year. A Customer Service Manager role is the most common promotion for Customer Service Supervisors moving up the ladder, and pay for the position tends to be around the $46K mark. Another typical, albeit less common, transition for Customer Service Supervisors is a Retail Store Assistant Manager position, where earnings are usually $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey results imply that Customer Service Supervisors deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Call Center, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 16 percent. Skills that pay less than market rate include Sales, Training, and Team Leadership. Those educated in Customer Service tend to be well versed in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Supervisors, experience does not seem to be a major factor in determining pay. Workers in their first five years can expect to earn $35K, but people who have been around for five to 10 years earn a noticeably bigger sum of $40K. After working for 10 to 20 years, Customer Service Supervisors make a median salary of $45K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $47K.

Pay Difference by Location

26%

15%

10%

7%

-1%

-3%

-4%

-14%

National Average: $39,627

Larger city markers indicate a job is popular in that location.

For Customer Service Supervisors, busy Seattle offers a higher-than-average pay rate, 26 percent above the national average. Customer Service Supervisors will also find cushy salaries in Atlanta (+15 percent), Phoenix (+10 percent), Columbus (+9 percent), and Houston (+7 percent). Those in the field find the lowest salaries in Miami, 14 percent below the national average. Employers pay around 4 percent less in New York and 3 percent less in Orlando, below-median salaries for those in this field.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries




National Average
$40,000


Skills That Affect Customer Service Supervisor Salaries





Microsoft Office
up arrow 3%

Microsoft Excel
up arrow 2%

People Management
up arrow 1%

Leadership
0%

Microsoft Word
0%

National Average
$40,000

Windows Operating System General Use
up arrow 1%

Customer Relations
up arrow 3%

Customer Service
up arrow 4%



up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1066 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
28%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
medical benefits
Vision: 59%
dental benefits
None: 20%
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