What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »
Browse Categories

Customer Service Supervisor Salary

U.S. Postal Service (USPS) lures Customer Service Supervisors with larger-than-average paychecks: Customer Service Supervisors at this company make a median salary of $63K, much more than the $45K annually-national average for those in this area of work. Those in search of high salaries should also consider Verizon Wireless, Sprint Nextel Corporation, and Comcast Cable, Inc., top-paying firms where Customer Service Supervisors rake in a comfortable $57K, $52K, or $52K, respectively.
$30,947 - $61,720
(Median)
31K
38K
45K
53K
62K
MEDIAN: $44,819
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

$9.17 - $20.08
(Median)
9
11
14
17
20
MEDIAN: $13.00
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,947 - $61,720  
   
Bonus
$0.00 - $5,840  
Profit Sharing
$301.51 - $5,758  
Commission
$195.74 - $11,920  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,844 - $59,708  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 2,987
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.17 - $20.08  
   
Hourly Tips
$0.39 - $6.09  
Overtime
$12.94 - $30.77  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,840  
   
Commission
$195.74 - $11,920  
Profit Sharing
$301.51 - $5,758  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,844 - $59,708  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 2,093
United States (change)

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...

Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


Add this chart to your site:   640px 640px    300px 300px


Customer Service Supervisors sometimes assume positions such as Operations Managers. That role pays $60K per year on average. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.

Customer Service Supervisor Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Customer Service Supervisors seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Call Center, Windows NT / 2000 / XP Networking, and People Management are correlated to pay that is above average, with boosts between 5 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Sales and Training. Most people familiar with Customer Service also know Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Respondents with less than five years' experience take home $35K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $40K. Customer Service Supervisors claiming one to two decades of experience make an estimated median of $45K. Customer Service Supervisors who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $48K.

Pay Difference by Location


For Customer Service Supervisors, busy Atlanta offers a higher-than-average pay rate, 20 percent above the national average. Customer Service Supervisors can also look forward to large paychecks in cities like Seattle (+20 percent), San Francisco (+14 percent), Chicago (+13 percent), and Charlotte (+12 percent). Trailing the national average by 2 percent, Orlando is the market with the smallest paychecks.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?
Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries






Leadership
up arrow 3%

Microsoft Excel
up arrow 3%

Microsoft Office
up arrow 2%

National Average
$39,000

Customer Relations
up arrow 1%

Team Leadership
up arrow 1%

Customer Service
up arrow 2%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 2%

Training
up arrow 4%

up arrow 15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1073 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
30%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 19%