Customer Service Supervisor Salary

The national average salary for Customer Service Supervisors is $45K per year; U.S. Postal Service (USPS) pays the most in this field, though, offering a median salary of $61K. Soaring salaries can also be found at Verizon Wireless, Comcast Cable, Inc., and Sprint Nextel Corporation, where earnings of $55K, $53K, or $52K are standard for Customer Service Supervisors. This overview is based on answers to PayScale's salary questionnaire.

$31,081 - $61,714

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$9.32 - $20.38

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,081 - $61,714  
   
Bonus
$0.00 - $5,876  
Profit Sharing
$486.76 - $6,013  
Commission
$200.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,929 - $59,427  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 3,181
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.32 - $20.38  
   
Hourly Tips
$0.40 - $6.20  
Overtime
$13.33 - $31.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,876  
   
Commission
$200.00 - $15,000  
Profit Sharing
$486.76 - $6,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,929 - $59,427  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 2,306
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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While Customer Service Supervisors do not often become Operations Managers, the job pays $59K per year on average. As Customer Service Supervisors progress in their field, many go on to become Customer Service Managers. In fact, this transition is more common than anything else, and pay for the position is usually $46K per year. Another common career choice for Customer Service Supervisors is to move into a Retail Store Assistant Manager role. Typically, Retail Store Assistant Managers get paid $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Service Metrics, Call Center, Customer Relationship Management, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 17 percent. At the other end of the pay range are skills like Sales, Training, and Team Leadership. Those educated in Customer Service tend to be well versed in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $40K. People with 10 to 20 years of experience make an average of about $45K in this role. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $47K.

Pay Difference by Location


For Customer Service Supervisors, Atlanta provides a pay rate that is 20 percent greater than the national average. Customer Service Supervisors will also find cushy salaries in Seattle (+20 percent), Chicago (+12 percent), Phoenix (+10 percent), and Columbus (+7 percent). Miami ranks last in the field for pay, reporting salaries 14 percent below the national average. On the whole, employers pay 5 percent below the median salary for those in this field in Austin and Orlando.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

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Experience Affects Customer Service Supervisor Salaries




National Average
$40,000


Skills That Affect Customer Service Supervisor Salaries




Operations Management
up arrow 4%

Microsoft Office
up arrow 3%

People Management
up arrow 2%

Microsoft Excel
up arrow 2%

Leadership
up arrow 1%

Microsoft Word
0%

National Average
$40,000

Windows Operating System General Use
up arrow 1%

Customer Relations
up arrow 3%

Customer Service
up arrow 4%

Team Leadership
up arrow 4%


up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1043 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
28%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 60% employee benefits None: 19%
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