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Customer Service Supervisor Salary (United States)

The average salary for a Customer Service Supervisor is $44,478 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. A skill in Customer Service Metrics is associated with high pay for this job.
Customer Service Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,895 - $61,400
(Median)
31K
37K
44K
53K
61K
MEDIAN: $44,478
10%
25%
50%
75%
90%
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Customer Service Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.12 - $19.94
(Median)
9
11
14
17
20
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,895 - $61,400  
   
Bonus
$0.00 - $5,830  
Profit Sharing
$296.43 - $5,182  
Commission
$10.14 - $12,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,839 - $59,463  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 2,933
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.12 - $19.94  
   
Hourly Tips
$0.39 - $4.30  
Overtime
$13.06 - $30.51  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,830  
   
Commission
$10.14 - $12,122  
Profit Sharing
$296.43 - $5,182  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,839 - $59,463  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 2,047
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Location:
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United States (change)

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.
Read More...
Customer Service Supervisor Tasks
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor

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Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 17%
up arrow 15%
Charlotte
up arrow 11%
up arrow 10%
up arrow 10%
up arrow 7%
up arrow 4%
up arrow 3%
0%
National Average
$39,000
up arrow 1%
Las Vegas
up arrow 2%
Larger circles over a city indicate a job is popular in that location.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?
Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.
What is it like working as a Customer Service Supervisor at Wal-Mart Stores, Inc?
Customer Service Supervisor in North Port:
"The Management."
Pros: I enjoy working with and helping people.
Cons: Management does not stick to policies and does not support their employees.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries

National Average
$39,000

Skills That Affect Customer Service Supervisor Salaries

Leadership
up arrow 4%
Microsoft Excel
up arrow 3%
Microsoft Office
up arrow 2%
Team Leadership
up arrow 1%
Microsoft Word
0%
Customer Service
0%
Windows Operating System General Use
0%
Customer Relations
0%
National Average
$39,000
Training
up arrow 3%
up arrow 14%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 1102 votes.

Gender

Female
68%
female alumni
 
Male
32%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
30%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 18%