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Customer Service Supervisor Salary

The national average salary for Customer Service Supervisors is $45K per year; U.S. Postal Service (USPS) pays the most in this field, though, offering a median salary of $62K. Customer Service Supervisors will also find cushy salaries at Verizon Wireless (+$56K), Comcast Cable, Inc. (+$52K), and Sprint Nextel Corporation (+$52K). This overview is based on answers to PayScale's salary questionnaire.

$31,100 - $61,746
(Median)
$31K
$45K
$62K
MEDIAN: $45,119
10%
50%
90%

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$9.26 - $20.46
(Median)
$9
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,100 - $61,746  
   
Bonus
$0.00 - $5,868  
Profit Sharing
$306.77 - $5,166  
Commission
$204.26 - $12,723  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,987 - $59,472  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 3,075
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.26 - $20.46  
   
Hourly Tips
$0.39 - $6.10  
Overtime
$13.21 - $31.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,868  
   
Commission
$204.26 - $12,723  
Profit Sharing
$306.77 - $5,166  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,987 - $59,472  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 2,214

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United States (change)


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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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There are some Customer Service Supervisors — though it's uncommon — that transition into Operations Managers, where earnings are an average $59K annually. The most common promotion for Customer Service Supervisors is Customer Service Manager, a position that typically pays $46K annually. Another standard transition for Customer Service Supervisors seeking advancement is to assume a Retail Store Assistant Manager role, where pay is often $32K.

Customer Service Supervisor Job Listings

Jobs by Simply Hired
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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey takers working as Customer Service Supervisors report using a large range of professional skills. Most notably, skills in Customer Service Metrics, Call Center, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 18 percent. Skills that seem to negatively impact pay include Sales and Training. Most people skilled in Customer Service are similarly competent in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Supervisors, extensive experience does not lead to significantly more money. Workers in their first five years can expect to earn $35K, but people who have been around for five to 10 years earn a noticeably bigger sum of $40K. Customer Service Supervisors claiming one to two decades of experience make an estimated median of $45K. Customer Service Supervisors who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $48K.

Pay Difference by Location


With a pay rate for Customer Service Supervisors that is 26 percent greater than the national average, Minneapolis offers a comfortable salary for those in this profession. Customer Service Supervisors will also find cushy salaries in Atlanta (+23 percent), Seattle (+23 percent), Chicago (+12 percent), and Phoenix (+9 percent). With compensation 4 percent below the national average, Orlando is not known for hefty paychecks and actually represents the lowest-paying market.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

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United States (change)

Experience Affects Customer Service Supervisor Salaries




National Average
$40,000


Skills That Affect Customer Service Supervisor Salaries




Customer Relationship Management (CRM)
up arrow 4%

People Management
up arrow 4%

Microsoft Office
up arrow 3%

Leadership
up arrow 2%

Microsoft Excel
up arrow 2%

National Average
$40,000

Microsoft Word
up arrow 1%

Windows Operating System General Use
up arrow 1%

Customer Relations
up arrow 2%

Customer Service
up arrow 3%

Team Leadership
up arrow 3%


up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1075 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
29%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 19%
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