Customer Service Supervisor Salary
The nationwide average salary for Customer Service Supervisors is $47K per year, but those working at U.S. Postal Service (USPS) can pull down an average $62K. Those in search of high salaries should also consider Verizon Wireless, Sprint Nextel Corporation, and Comcast Cable, Inc., top-paying firms where Customer Service Supervisors rake in a respectable $53K, $52K, or $50K, respectively. This snapshot results from replies to PayScale's salary survey.
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.Read More...
A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus.
Customer Service Supervisor Tasks
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
- Responsible for the staffing level of the department.
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
Common Career Paths for Customer Service Supervisor
Customer Service Supervisors do not often transition into Operations Manager roles. The role averages $59K per year. As Customer Service Supervisors progress in their field, many go on to become Customer Service Managers. In fact, this transition is more common than anything else, and pay for the position is usually $46K per year. Another common career choice for Customer Service Supervisors is to move into a Retail Store Assistant Manager role. Typically, Retail Store Assistant Managers get paid $32K.
Customer Service Supervisor Job Listings
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Popular Skills for Customer Service Supervisor
Survey results imply that Customer Service Supervisors deploy a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Call center operations, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Service and Training also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Training. Most people who know Leadership also know Training and Customer Relations.
Pay by Experience Level for Customer Service Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $33K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. People with 10 to 20 years of experience make an average of about $44K in this role. More than 20 years of experience mean a somewhat bigger median paycheck of $48K, but it's not much more than what less experienced people make.
Pay Difference by Location
Surpassing the national average by 28 percent, Customer Service Supervisors in Seattle receive some of the highest pay in the country. Customer Service Supervisors will also find cushy salaries in Phoenix (+16 percent), San Diego (+14 percent), Austin (+12 percent), and Columbus (+12 percent). New York ranks last in the field for pay, reporting salaries 6 percent below the national average.