Customer Service Supervisor Salary

The nationwide average salary for Customer Service Supervisors is $46K annually, but those working at U.S. Postal Service (USPS) can pull down an average $62K. Soaring salaries can also be found at Verizon Wireless, Comcast Cable, Inc., and United Healthcare Group, where earnings of $53K, $53K, or $48K are standard for Customer Service Supervisors.

$31,405 - $62,424
(Median)
$31K
$46K
$62K
MEDIAN: $45,610
10%
50%
90%

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$9.45 - $20.52
(Median)
$9
$14
$21
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,405 - $62,424  
   
Bonus
$0.00 - $5,922  
Profit Sharing
$495.62 - $5,664  
Commission
$487.22 - $18,246  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,056 - $59,593  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 3,504
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.45 - $20.52  
   
Hourly Tips
$0.42 - $6.19  
Overtime
$13.43 - $31.05  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,922  
   
Commission
$487.22 - $18,246  
Profit Sharing
$495.62 - $5,664  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,056 - $59,593  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,648
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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Though it's uncommon, some Customer Service Supervisors move into roles as Operations Managers, where pay is an average $59K per year. A Customer Service Manager role is the most common promotion for Customer Service Supervisors moving up the ladder, and pay for the position tends to be around the $46K mark. Another typical, albeit less common, transition for Customer Service Supervisors is a Retail Store Assistant Manager position, where earnings are usually $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Customer Service Supervisors seem to require a rather large skill set. Most notably, skills in Customer Service Metrics, Call Center, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 16 percent. Skills that are correlated to lower pay, on the other hand, include Sales, Training, and Team Leadership. Those proficient in Customer Service are, more often than not, also skilled in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $40K. For Customer Service Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $45K. Customer Service Supervisors who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $47K on average.

Pay Difference by Location

26%

15%

10%

7%

-1%

-3%

-4%

-14%

National Average: $39,627

Larger city markers indicate a job is popular in that location.

For Customer Service Supervisors, working in the bustling city of Seattle has its advantages, including an above-average pay rate. Customer Service Supervisors can also look forward to large paychecks in cities like Atlanta (+15 percent), Phoenix (+10 percent), Columbus (+9 percent), and Houston (+7 percent). Those in the field find the lowest salaries in Miami, 14 percent below the national average. A couple other locations with smaller-than-average paychecks include New York (4 percent lower) and Orlando (3 percent lower).

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Lynchburg:
"Long hours and no Appreciation."
Pros: Working with people and developing them into better agents, helping them to advance in the company or within their careers.
Cons: No appreciation or recognition. No development of my skills and career.

Customer Service Supervisor in Lutz:
"Scheduling."
Pros: I like the scheduling flexibility, because I am also in school full-time for my bachelors.
Cons: The job can be stressful working with managing people as well as irritable customers.

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries




National Average
$40,000


Skills That Affect Customer Service Supervisor Salaries





Microsoft Office
up arrow 3%

Microsoft Excel
up arrow 2%

People Management
up arrow 1%

Leadership
0%

Microsoft Word
0%

National Average
$40,000

Windows Operating System General Use
up arrow 1%

Customer Relations
up arrow 3%

Customer Service
up arrow 4%



up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1066 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
28%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 70%
medical benefits
Vision: 59%
dental benefits
None: 20%
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