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Customer Service Supervisor Salary

Compared to the national salary average for Customer Service Supervisors, those in the same line of work who choose to work for U.S. Postal Service (USPS) enjoy much larger paychecks — $62K on average versus $45K per year. Customer Service Supervisors will also find cushy salaries at Verizon Wireless (+$57K), Comcast Cable, Inc. (+$53K), and United Healthcare Group (+$46K). The figures in this rundown are based on the results of PayScale's salary questionnaire.

$31,106 - $61,907
(Median)
$31K
$45K
$62K
MEDIAN: $45,086
10%
50%
90%

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$9.23 - $20.33
(Median)
$9
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,106 - $61,907  
   
Bonus
$0.00 - $5,852  
Profit Sharing
$304.09 - $5,641  
Commission
$204.26 - $12,723  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,968 - $59,648  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 3,022
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.23 - $20.33  
   
Hourly Tips
$0.39 - $6.10  
Overtime
$13.26 - $31.24  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,852  
   
Commission
$204.26 - $12,723  
Profit Sharing
$304.09 - $5,641  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,968 - $59,648  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 2,176

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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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While Customer Service Supervisors do not often become Operations Managers, the job pays $59K per year on average. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey results imply that Customer Service Supervisors deploy a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Call Center, People Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 18 percent. At the other end of the pay range are skills like Sales and Training. For most people, competency in Customer Service indicates knowledge of Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $35K, but folks who have racked up five to 10 years see a notably higher median of $40K. For Customer Service Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $45K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $48K on average.

Pay Difference by Location


With a pay rate for Customer Service Supervisors that is 26 percent greater than the national average, Minneapolis offers a comfortable salary for those in this profession. Customer Service Supervisors will also find cushy salaries in Atlanta (+23 percent), Seattle (+21 percent), Charlotte (+11 percent), and Phoenix (+9 percent). Trailing the national average by 3 percent, Orlando is the market with the smallest paychecks.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

United States (change)

Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries




Customer Relationship Management (CRM)
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 4%

Leadership
up arrow 3%

Microsoft Excel
up arrow 3%

Microsoft Office
up arrow 2%

National Average
$39,000

Customer Service
up arrow 2%

Microsoft Word
up arrow 2%

Customer Relations
up arrow 2%

Windows Operating System General Use
up arrow 2%

Team Leadership
up arrow 2%


up arrow 15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1085 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
29%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 19%