Customer Service Supervisor Salary

For Customer Service Supervisors, U.S. Postal Service (USPS) hands out the highest paychecks — $62K on average — relative to the national average of $45K annually. Those in search of high salaries should also consider Verizon Wireless, Comcast Cable, Inc., and Sprint Nextel Corporation, top-paying firms where Customer Service Supervisors rake in a comfortable $55K, $52K, or $52K, respectively. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$30,985 - $61,635
(Median)
$31K
$45K
$62K
MEDIAN: $45,083
10%
50%
90%

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$9.31 - $20.42
(Median)
$9
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,985 - $61,635  
   
Bonus
$0.00 - $5,883  
Profit Sharing
$415.62 - $5,819  
Commission
$206.08 - $14,544  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,938 - $59,393  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 3,157
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.31 - $20.42  
   
Hourly Tips
$0.40 - $6.19  
Overtime
$13.27 - $31.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,883  
   
Commission
$206.08 - $14,544  
Profit Sharing
$415.62 - $5,819  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,938 - $59,393  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 2,277
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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It's not very common for Customer Service Supervisors to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. Becoming a Customer Service Manager is, more often than not, the most common role that Customer Service Supervisors move into when they're ready for the next step in their career. The average salary for the position is $46K. Another frequent advance is for Customer Service Supervisors to assume a Retail Store Assistant Manager role; in this role, workers often earn $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey results imply that Customer Service Supervisors deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Call Center, Customer Relationship Management, and Operations Management are correlated to pay that is above average, with boosts between 4 percent and 17 percent. At the other end of the pay range are skills like Sales, Training, and Customer Service. It is often found that people who know Customer Service are also skilled in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Salaries for the relatively untried average out to around $35K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. Customer Service Supervisors who work for 10 to 20 years in their occupation tend to earn about $45K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $48K on average.

Pay Difference by Location


For Customer Service Supervisors, working in the bustling city of Minneapolis has its advantages, including an above-average pay rate. Customer Service Supervisors can also look forward to large paychecks in cities like Seattle (+22 percent), Atlanta (+21 percent), Chicago (+13 percent), and Phoenix (+10 percent). Falling short of the national average by 5 percent, the area with the worst salaries is Orlando.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries



Customer Relationship Management (CRM)
up arrow 4%

Operations Management
up arrow 4%

Microsoft Office
up arrow 3%

People Management
up arrow 3%

Leadership
up arrow 2%

Microsoft Excel
up arrow 2%

Microsoft Word
0%

National Average
$39,000

Windows Operating System General Use
up arrow 1%

Customer Service
up arrow 3%

Customer Relations
up arrow 3%

Team Leadership
up arrow 3%


up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1060 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
29%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 70%
vision benefits Vision: 59% employee benefits None: 19%
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