Customer Service Supervisor Salary
For Customer Service Supervisors, higher-than-average salaries can be found at U.S. Postal Service (USPS), where the average employee brings in around $62K relative to the national average of $47K per year for those in this line of work. Other leaders in compensation levels are Verizon Wireless at $56K, Sprint Nextel Corporation at $52K, and Comcast Cable, Inc., where Customer Service Supervisors annually earn $48K. The data for this synopsis comes from respondents who took the PayScale salary survey.
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.Read More...
A high school diploma or GED typically is required for this position, with a preference for college graduates. Previous experience leading a team is a must. The customer service supervisor should be an effective communicator and be able to present their thoughts and ideas well. Being able to display strong organizational and leadership skills is also a plus.
Customer Service Supervisor Tasks
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
- Supervises the day-to-day activities of customer service department within established policies and procedures.
- Responsible for the staffing level of the department.
- Recommends solutions for customers complaints.
- Coordinates with other departments to resolve issues involving the customer services department.
Common Career Paths for Customer Service Supervisor
There are some Customer Service Supervisors — though it's uncommon — that transition into Human Resources Managers, where earnings are an average $59K annually. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.
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Popular Skills for Customer Service Supervisor
Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Call center operations, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Those listing Sales as a skill should be prepared for drastically lower pay. Training and Customer Service also typically command lower compensation. It is often found that people who know Customer Service are also skilled in Customer Relations and Training. Most people familiar with Leadership also know Training and Customer Relations.
Pay by Experience Level for Customer Service Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Supervisors, experience does not seem to be a major factor in determining pay. Salaries for the relatively untried average out to around $33K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. For Customer Service Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $44K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $48K.
Pay Difference by Location
For Customer Service Supervisors, Seattle provides a pay rate that is 25 percent greater than the national average. Customer Service Supervisors will also find cushy salaries in San Diego (+16 percent), Austin (+15 percent), Phoenix (+15 percent), and Houston (+13 percent). In New York, salaries are 6 percent below the national average and represent the lowest-paying market.
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