Customer Service Supervisor Salary

The national average salary for Customer Service Supervisors is $47K per year; by contrast, U.S. Postal Service (USPS) pays at a significantly higher rate, offering average pay of $62K. Customer Service Supervisors will also find cushy salaries at Verizon Wireless (+$56K), Sprint Nextel Corporation (+$52K), and Comcast Cable, Inc. (+$48K).

$31,728 - $64,083
$32K
$47K
$64K
MEDIAN: $47,305
10%
50%
90%

Add this chart to your site: 640px    300px

$9.83 - $20.88
$9
$14
$21
MEDIAN: $13.97
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$31,728 - $64,083  
   
Bonus
$495.61 - $7,462  
Profit Sharing
$295.17 - $5,051  
Commission
$484.79 - $10,380  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,765 - $59,885  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 2,439
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.83 - $20.88  
   
Hourly Tips
$0.27 - $4.97  
Overtime
$14.71 - $31.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$495.61 - $7,462  
   
Commission
$484.79 - $10,380  
Profit Sharing
$295.17 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,765 - $59,885  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 2,404
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

Read More...

Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


Add this chart to your site:   640px 640px    300px 300px


There are some Customer Service Supervisors — though it's uncommon — that transition into Human Resources Managers, where earnings are an average $59K annually. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.

Customer Service Supervisor Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Customer Service Supervisors report using a large range of skills on the job. Most notably, skills in Customer Service Metrics, Call center operations, Customer Relationship Management, and Microsoft Office are correlated to pay that is above average, with boosts between 6 percent and 16 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Training also typically command lower compensation. The majority of those who know Customer Service also know Customer Relations and Training. A tool kit that includes Leadership also typically contains Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $33K, but folks who have racked up five to 10 years see a notably higher median of $40K. Customer Service Supervisors with one to two decades of relevant experience report an average salary of approximately $44K. People who have worked for more than 20 years report a median income of $48K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $38,898

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Service Supervisors that is 27 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Customer Service Supervisors will also find cushy salaries in Salt Lake City (+21 percent), San Diego (+16 percent), Austin (+16 percent), and Phoenix (+14 percent). Those in the field find the lowest salaries in Chicago, 6 percent below the national average. Workers in New York and Miami earn salaries that trail the national average for those in this profession (6 percent less and 3 percent less, respectively).

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Bloomington:
`"$Brand Support."`
Pros: Traveling, teaching opportunities, growth opportunities, innovation, setting up new processes.
Cons: The high stress environment, work load balance, work hour expectations.

Customer Service Supervisor in Lynchburg:
`"$Long hours and no Appreciation."`
Pros: Working with people and developing them into better agents, helping them to advance in the company or within their careers.
Cons: No appreciation or recognition. No development of my skills and career.

Customer Service Supervisor in Lutz:
`"$Scheduling."`
Pros: I like the scheduling flexibility, because I am also in school full-time for my bachelors.
Cons: The job can be stressful working with managing people as well as irritable customers.

Customer Service Supervisor in King of Prussia:
`"$Customer Service Supervisor."`
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
`"$Its Overly Demanding. Constantly Taken Advantage Of."`
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 745 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Supervisor Salaries

▲23%

▲14%

▲2%

National Average
$39,000

▼14%

Skills That Affect Customer Service Supervisor Salaries







People Management
▼0%

National Average
$39,000

▼3%

▼4%




▼7%

▼22%

▼29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 745 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
25%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
dental benefits
None: 21%
ADVERTISEMENT