A Customer Service Supervisor earns an average salary of $43,802 per year. Most people with this job move on to other positions after 20 years in this field.
Customer Service Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,482 - $60,879
(Median)
30K
37K
44K
52K
61K
MEDIAN: $43,801
10%
25%
50%
75%
90%
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Customer Service Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.03 - $19.58
(Median)
9
11
13
16
20
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,482 - $60,879  
   
Bonus
$0.00 - $5,573  
Profit Sharing
$236.72 - $5,010  
Commission
$0.00 - $12,406  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,330 - $59,032  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 5,318
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$9.03 - $19.58  
   
Hourly Tips
$0.19 - $3.64  
Overtime
$12.83 - $29.98  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,573  
   
Commission
$0.00 - $12,406  
Profit Sharing
$236.72 - $5,010  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,330 - $59,032  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 5,318
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Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor
Job Description for Customer Service Supervisor
The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.
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Customer Service Supervisor Tasks
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
Popular Skills for Customer Service Supervisor
Pay by Experience Level for Customer Service Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 16%
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Philadelphia
up arrow 7%
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National Average
$38,000
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Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Supervisor Salaries

National Average
$38,000

Skills That Affect Customer Service Supervisor Salaries

Microsoft Office
up arrow 3%
Customer Relations
up arrow 2%
Customer Service
up arrow 2%
Microsoft Word
0%
Training
0%
Windows Operating System General Use
0%
National Average
$38,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 1068 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
33%
5-9 years
30%
10-19 years
27%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 79% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 19%
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