Customer Service Supervisor Salary

Customer Service Supervisors in search of top-notch pay will find it at U.S. Postal Service (USPS), where the median salary of $62K trumps the $45K annually-national average for those in this profession. Verizon Wireless, Comcast Cable, Inc., and Sprint Nextel Corporation are a few other companies that offer generous salaries, with Customer Service Supervisors earning around $55K, $52K, or $52K at each firm, respectively. The data for this synopsis comes from respondents who took the PayScale salary survey.

$31,040 - $61,579
(Median)
$31K
$45K
$62K
MEDIAN: $45,099
10%
50%
90%

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$9.30 - $20.42
(Median)
$9
$14
$20
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,040 - $61,579  
   
Bonus
$0.00 - $5,856  
Profit Sharing
$409.63 - $5,712  
Commission
$201.34 - $14,899  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,949 - $59,332  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 3,152
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.30 - $20.42  
   
Hourly Tips
$0.40 - $6.19  
Overtime
$13.32 - $31.25  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,856  
   
Commission
$201.34 - $14,899  
Profit Sharing
$409.63 - $5,712  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,949 - $59,332  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 2,287
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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While not commonly seen, Customer Service Supervisors who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. Going from Customer Service Supervisor to Customer Service Manager is the transition that occurs most often in this field, where the paychecks are $46K. Many others choose to work as Retail Store Assistant Managers, where pay is typically $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Customer Service Supervisors seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Call Center, Customer Relationship Management, and Operations Management are correlated to pay that is above average, with boosts between 4 percent and 17 percent. Skills that pay less than market rate include Sales, Training, and Customer Service. It is often found that people who know Customer Service are also skilled in Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Supervisors do not generally earn higher incomes from more experience in the field. Respondents with less than five years' experience take home $35K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $40K. Customer Service Supervisors with one to two decades of relevant experience report an average salary of approximately $45K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $47K.

Pay Difference by Location


Minneapolis is home to an above-average pay rate for Customer Service Supervisors, 25 percent higher than the national average. Customer Service Supervisors can also look forward to large paychecks in cities like Atlanta (+21 percent), Seattle (+20 percent), Chicago (+12 percent), and Phoenix (+10 percent). Austin is the lowest-paying area, 4 percent south of the national average.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries



Customer Relationship Management (CRM)
up arrow 4%

Operations Management
up arrow 4%

Microsoft Office
up arrow 3%

People Management
up arrow 3%

Microsoft Excel
up arrow 2%

Leadership
up arrow 1%

Microsoft Word
0%

National Average
$39,000

Windows Operating System General Use
up arrow 1%

Customer Service
up arrow 3%

Customer Relations
up arrow 3%

Team Leadership
up arrow 3%


up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1048 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
29%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 19%
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