For Customer Service Supervisors, higher-than-average salaries can be found at U.S. Postal Service (USPS), where the average employee brings in around $62K relative to the national average of $47K per year for those in this line of work. Other leaders in compensation levels are Verizon Wireless at $56K, Sprint Nextel Corporation at $52K, and Comcast Cable, Inc., where Customer Service Supervisors annually earn $48K. The data for this synopsis comes from respondents who took the PayScale salary survey.

$31,689 - $63,845
$32K
$47K
$64K
MEDIAN: $47,004
10%
50%
90%

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$9.80 - $20.85
$9
$14
$21
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$31,689 - $63,845  
   
Bonus
$497.54 - $7,379  
Profit Sharing
$298.66 - $5,058  
Commission
$500 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,755 - $59,743  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 2,529
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.80 - $20.85  
   
Hourly Tips
$0.27 - $4.97  
Overtime
$14.71 - $31.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$497.54 - $7,379  
   
Commission
$500 - $11,000  
Profit Sharing
$298.66 - $5,058  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,755 - $59,743  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 2,448

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Common Career Paths for Customer Service Supervisor


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There are some Customer Service Supervisors — though it's uncommon — that transition into Human Resources Managers, where earnings are an average $59K annually. The most common career progression for Customer Service Supervisors leads to becoming a Customer Service Manager, where average pay is $46K annually. However, many Customer Service Supervisors also opt to become Retail Store Assistant Managers. Typically, a Retail Store Assistant Manager brings home $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Call center operations, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Those listing Sales as a skill should be prepared for drastically lower pay. Training and Customer Service also typically command lower compensation. It is often found that people who know Customer Service are also skilled in Customer Relations and Training. Most people familiar with Leadership also know Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Supervisors, experience does not seem to be a major factor in determining pay. Salaries for the relatively untried average out to around $33K, but survey participants with five to 10 years of experience earn a significantly higher median of $40K. For Customer Service Supervisors, 10 to 20 years of experience on the job amounts to an average salary of $44K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $48K.

Pay Difference by Location

National Average: $38,845

Larger city markers indicate a job is popular in that location.

For Customer Service Supervisors, Seattle provides a pay rate that is 25 percent greater than the national average. Customer Service Supervisors will also find cushy salaries in San Diego (+16 percent), Austin (+15 percent), Phoenix (+15 percent), and Houston (+13 percent). In New York, salaries are 6 percent below the national average and represent the lowest-paying market.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Bloomington:
"Brand Support."
Pros: Traveling, teaching opportunities, growth opportunities, innovation, setting up new processes.
Cons: The high stress environment, work load balance, work hour expectations.

Customer Service Supervisor in Lynchburg:
"Long hours and no Appreciation."
Pros: Working with people and developing them into better agents, helping them to advance in the company or within their careers.
Cons: No appreciation or recognition. No development of my skills and career.

Customer Service Supervisor in Lutz:
"Scheduling."
Pros: I like the scheduling flexibility, because I am also in school full-time for my bachelors.
Cons: The job can be stressful working with managing people as well as irritable customers.

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 749 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
26%
10-19 years
26%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 749 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
26%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
dental benefits
None: 21%
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