The nationwide average salary for Customer Service Supervisors is $47K per year, but those working at U.S. Postal Service (USPS) can pull down an average $62K. Those in search of high salaries should also consider Verizon Wireless, Sprint Nextel Corporation, and Comcast Cable, Inc., top-paying firms where Customer Service Supervisors rake in a respectable $53K, $52K, or $50K, respectively. This snapshot results from replies to PayScale's salary survey.

$31,519 - $63,601
(Median)
$32K
$47K
$64K
MEDIAN: $46,842
10%
50%
90%

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$9.74 - $20.74
(Median)
$9
$14
$21
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$31,519 - $63,601  
   
Bonus
$492.50 - $7,262  
Profit Sharing
$304.77 - $5,118  
Commission
$518 - $17,573  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,691 - $59,594  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,502
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.74 - $20.74  
   
Hourly Tips
$0.32 - $5.20  
Overtime
$14.71 - $31.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$492.50 - $7,262  
   
Commission
$518 - $17,573  
Profit Sharing
$304.77 - $5,118  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,691 - $59,594  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,384
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Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisors do not often transition into Operations Manager roles. The role averages $59K per year. As Customer Service Supervisors progress in their field, many go on to become Customer Service Managers. In fact, this transition is more common than anything else, and pay for the position is usually $46K per year. Another common career choice for Customer Service Supervisors is to move into a Retail Store Assistant Manager role. Typically, Retail Store Assistant Managers get paid $32K.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Customer Service Supervisor

Popular Skills for Customer Service Supervisor


Survey results imply that Customer Service Supervisors deploy a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Call center operations, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Those listing Sales as a skill should be prepared for drastically lower pay. Customer Service and Training also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Training. Most people who know Leadership also know Training and Customer Relations.

Pay by Experience Level for Customer Service Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $33K, but folks who have been around for five to 10 years see a markedly higher median salary of $40K. People with 10 to 20 years of experience make an average of about $44K in this role. More than 20 years of experience mean a somewhat bigger median paycheck of $48K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $38,743

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 28 percent, Customer Service Supervisors in Seattle receive some of the highest pay in the country. Customer Service Supervisors will also find cushy salaries in Phoenix (+16 percent), San Diego (+14 percent), Austin (+12 percent), and Columbus (+12 percent). New York ranks last in the field for pay, reporting salaries 6 percent below the national average.

Customer Service Supervisor Reviews

What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Lynchburg:
"Long hours and no Appreciation."
Pros: Working with people and developing them into better agents, helping them to advance in the company or within their careers.
Cons: No appreciation or recognition. No development of my skills and career.

Customer Service Supervisor in Lutz:
"Scheduling."
Pros: I like the scheduling flexibility, because I am also in school full-time for my bachelors.
Cons: The job can be stressful working with managing people as well as irritable customers.

Customer Service Supervisor in King of Prussia:
"Customer Service Supervisor."
Pros: I am responsible for overseeing the representatives on the customer service line. I have tasks that only I complete for the department.
Cons: At a Casino, the customer base tends to be negative and are very derogatory towards employees and supervisors alike. The interdepartmental communication is lacking. I do not have a set schedule and am expected to stay later than scheduled during peak hours for special events.

Customer Service Supervisor in San Francisco:
"Its Overly Demanding. Constantly Taken Advantage Of."
Pros: I love interacting with people and my coworkers respect me.
Cons: Sometimes I work until 1 in the morning and only get paid until 10:30. Insufficient breaks.

Related Job Salaries

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Experience Affects Customer Service Supervisor Salaries




National Average
$39,000


Skills That Affect Customer Service Supervisor Salaries






Microsoft Excel
up arrow 3%

People Management
up arrow 1%

Microsoft Word
up arrow 1%

National Average
$39,000

Leadership
up arrow 2%






up arrow 21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 728 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
26%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 67%
medical benefits
Vision: 59%
dental benefits
None: 21%
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