The average pay for a Customer Service Team Leader is $14.72 per hour. Most people with this job move on to other positions after 20 years in this career. A skill in People Management is associated with high pay for this job.
Customer Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,495 - $59,571
(Median)
28K
34K
41K
49K
60K
MEDIAN: $40,615
10%
25%
50%
75%
90%
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Customer Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.43 - $19.94
(Median)
9
11
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,495 - $59,571  
   
Bonus
$0.00 - $4,488  
Profit Sharing
$518 - $4,848  
Commission
$0.00 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,931 - $54,393  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 941
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.43 - $19.94  
   
Hourly Tips
$0.00 - $0.77  
Overtime
$13.42 - $30.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,488  
   
Commission
$0.00 - $19,574  
Profit Sharing
$518 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,931 - $54,393  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 941
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Popular Employer Salaries for Customer Service Team Leader
Job Description for Customer Service Team Leader
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
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Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
Popular Skills for Customer Service Team Leader
Pay by Experience Level for Customer Service Team Leader
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Alpharetta
up arrow 53%
Washington
up arrow 32%
New York
up arrow 19%
Columbus
up arrow 18%
Phoenix
up arrow 11%
Tampa
up arrow 9%
Chicago
up arrow 7%
Houston
0%
National Average
$36,000
Cleveland
up arrow 1%
Knoxville
up arrow 1%
St. Louis
up arrow 2%
Jacksonville
up arrow 20%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

People Management
up arrow 26%
Customer Relations
up arrow 3%
National Average
$36,000
Customer Service
up arrow 4%
Team Leadership
up arrow 7%
up arrow 8%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 264 votes.
Gender
Female
70%
female alumni
 
Male
30%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
35%
5-9 years
33%
10-19 years
24%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 75% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 21%
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