Customer Service Team Leader Salary

Customer Service Team Leaders in the United States pull down an average of $14.79 per hour. Total cash compensation for Customer Service Team Leaders runs from $22K to $57K depending on bonuses that can occasionally exceed $5K and profit sharing that can reach almost $5K. The specific employer is the biggest factor affecting pay for this group, followed by geography and tenure. Most Customer Service Team Leaders survey respondents are women (72 percent). Job satisfaction is reported as high by the vast majority of workers. Just under a fourth of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and more than half claim dental coverage as well. This report is based on answers to PayScale's salary questionnaire.

$29,927 - $63,444
(Median)
$30K
$44K
$63K
MEDIAN: $44,155
10%
50%
90%

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$9.37 - $20.52
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$29,927 - $63,444  
   
Bonus
$0.00 - $5,402  
Profit Sharing
$601 - $4,848  
Commission
$151.01 - $12,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,740 - $56,595  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 583
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.37 - $20.52  
   
Hourly Tips
$0.00 - $9.79  
Overtime
$13.21 - $31.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,402  
   
Commission
$151.01 - $12,452  
Profit Sharing
$601 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,740 - $56,595  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 926
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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While not commonly seen, Customer Service Team Leaders who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. However, it's more common for Customer Service Team Leaders to move into roles as Customer Service Supervisors or Customer Service Managers.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Target Corporation, Convergys Corporation, DIRECTV, LLC., Chick-Fil-A Inc, and Publix Super Markets Inc are some prominent firms with considerable interest in employing a large team of Customer Service Team Leaders. DIRECTV, LLC. pays the most with a median salary of $48K, though with a large amount of variation, going from a low of $27K to a high of $60K.

Popular Skills for Customer Service Team Leader


Survey takers working as Customer Service Team Leaders report using a large range of professional skills. Most notably, skills in Training, Operations Management, Customer Service Metrics, and People Management are correlated to pay that is above average, with boosts between 8 percent and 13 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Team Leaders with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Workers in their first five years can expect to earn $33K, but people who have been around for five to 10 years earn a noticeably bigger sum of $38K. Customer Service Team Leaders with one to two decades of relevant experience report an average salary of approximately $40K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $43K.

Pay Difference by Location

National Average: $36,767

Larger city markers indicate a job is popular in that location.

San Francisco offers some of the highest pay in the country for Customer Service Team Leaders, 34 percent above the national average. Customer Service Team Leaders can also look forward to large paychecks in cities like New York (+23 percent), Chicago (+20 percent), Pittsburgh (+20 percent), and Phoenix (+10 percent). Jacksonville is the lowest-paying area, 19 percent south of the national average. Employers in Tampa and Cincinnati also lean toward paying below-median salaries (12 percent lower and 10 percent lower, respectively).

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

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Experience Affects Customer Service Team Leader Salaries




National Average
$37,000


Skills That Affect Customer Service Team Leader Salaries

Training
up arrow 13%



Customer Service Metrics
up arrow 8%


National Average
$37,000

Team Leadership
up arrow 1%

Customer Relations
up arrow 1%

Problem Solving
up arrow 1%

Customer Service
up arrow 4%

up arrow 12%

Oral / Verbal Communication
up arrow 22%

Cash Handling
up arrow 43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 294 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
29%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 69%
medical benefits
Vision: 58%
dental benefits
None: 22%
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