Customer Service Team Leader Salary

Customer Service Team Leaders in the United States pull down an average of $14.75 per hour. Overall cash earnings for Customer Service Team Leaders vary widely between $22K and $55K; for a few high rollers, the final number can encompass upwards of $5K each from bonuses and profit sharing proceeds. Earnings for this group are mostly affected by geography, followed by career length and the specific company. Female Customer Service Team Leaders make up most of the survey respondents at 72 percent. While some workers in this profession — just under a fourth — do not have any health coverage, a strong majority do receive medical benefits and a majority have dental insurance. Most Customer Service Team Leaders like their work and job satisfaction is high. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,758 - $61,534

Add this chart to your site: 640px    300px

$9.47 - $20.15

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$29,758 - $61,534  
   
Bonus
$0.00 - $5,052  
Profit Sharing
$597 - $4,913  
Commission
$2,400 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,743 - $54,805  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 487
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.47 - $20.15  
   
Hourly Tips
$0.00 - $9.93  
Overtime
$13.14 - $30.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,052  
   
Commission
$2,400 - $11,000  
Profit Sharing
$597 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,743 - $54,805  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 801
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...

Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


Add this chart to your site:   640px 640px    300px 300px


At the upper end, Customer Service Team Leaders who move into a Customer Service Manager role can end up with a hefty increase in pay. The average income for Customer Service Managers is a much higher $46K per year. Becoming a Customer Service Supervisor or an Administrative Assistant is often the next step for a Customer Service Team Leader.

Customer Service Team Leader Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders flock to Target Corporation for generous paychecks, where average earnings of $32K lead the pack in compensation; however, Target Corporation also provides employees with a wide spectrum of compensation ranging from $22K at one end to $63K at the other end.

Popular Skills for Customer Service Team Leader


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Operations Management, Training, and Customer Relationship Management are correlated to pay that is above average, with boosts between 8 percent and 19 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people skilled in Customer Service are similarly competent in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Team Leaders, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Those in the early stages of their career can expect to make around $32K; however, individuals with five to 10 years of experience bring in $37K on average — a distinctly larger sum. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $39K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $42K.

Pay Difference by Location


Surpassing the national average by 34 percent, Customer Service Team Leaders in San Francisco receive some of the highest pay in the country. Customer Service Team Leaders can also look forward to large paychecks in cities like Seattle (+21 percent), New York (+18 percent), Chicago (+17 percent), and Pittsburgh (+15 percent). Customer Service Team Leaders in Jacksonville earn salaries far below the national average by 23 percent, proving that geography overwhelmingly affects the pay scale for those in this field. On the whole, employers pay 2 percent below the median salary for those in this field in Tampa and Cleveland.

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Customer Service Metrics
up arrow 19%


Training
up arrow 8%



National Average
$36,000

Customer Relations
up arrow 1%

Team Leadership
up arrow 2%


up arrow 10%

Oral / Verbal Communication
up arrow 17%

Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 258 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
31%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 69%
vision benefits Vision: 57% employee benefits None: 23%
ADVERTISEMENT