Customer Service Team Leader Salary (United States)

Pay for Customer Service Team Leaders in the United States lies in the neighborhood of $14.72 per hour. The range in pay spans from $9.45 per hour to $20.02. The range in cash compensation to Customer Service Team Leaders (largely between $21,920 and $54,569) includes potential earnings of $4,901 from bonuses, $7,397 from profit sharing, and commissions of $19,866 in exceptional cases. This group's pay is mainly influenced by geography, followed by career duration and the particular employer. Not all workers are lucky enough to have benefits; in fact, around one in five are without coverage. Medical insurance is claimed by most and dental insurance is reported by most. Men are solidly outnumbered in the field, with women representing 70 percent of workers. Most Customer Service Team Leaders report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,527 - $59,992
(Median)
29K
34K
41K
50K
60K
MEDIAN: $40,755
10%
25%
50%
75%
90%
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Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.45 - $20.02
(Median)
9
11
15
18
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,527 - $59,992  
   
Bonus
$0.00 - $4,901  
Profit Sharing
$584 - $7,397  
Commission
$493.16 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 440
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.45 - $20.02  
   
Hourly Tips
$0.00 - $0.86  
Overtime
$13.26 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,901  
   
Commission
$493.16 - $19,866  
Profit Sharing
$584 - $7,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 634
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
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Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader

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While not commonly found, Customer Service Team Leaders who move on to become Customer Service Managers bring in an additional $9,681 annually. Becoming a Customer Service Supervisor or an Administrative Assistant is, however, a more typical career progression for Customer Service Team Leaders.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader

Customer Service Team Leaders in search of the best pay head to Convergys Corporation, where the median salary rolls in at $27,918. Though pay is top-notch, compensation is curbed at $31K. The consistently lowest paying firm on the list is Target Corporation, where the median salary is just $26,310.

Popular Skills for Customer Service Team Leader

Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 38 percent, 20 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. Most people skilled in Customer Relationship Management (CRM) are similarly competent in Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
In most cases, Customer Service Team Leaders can expect only incremental pay growth as they advance in their careers. Starting out, salaries are typically $33K, which grows to $36K after five to 10 years. Pay amounts to $39,613 after 10 to 20 years. After 20 years of work in the field, Customer Service Team Leaders typically earn $42K and go on to enjoy (slight) increases in earnings. Experienced employees who have 10-20 years of experience make up about a quarter of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent. Workers in this area tend to have one to nine years of experience.

Pay Difference By Location

Alpharetta
up arrow 52%
Seattle
up arrow 26%
Columbus
up arrow 17%
Tulsa
up arrow 15%
Salt Lake City
up arrow 14%
Phoenix
up arrow 11%
Chicago
up arrow 7%
Atlanta
up arrow 2%
St. Louis
up arrow 2%
Cleveland
up arrow 1%
National Average
$36,000
Houston
up arrow 1%
Philadelphia
up arrow 3%
Charlotte
up arrow 20%
Jacksonville
up arrow 21%
Chattanooga
up arrow 21%
Larger circles over a city indicate a job is popular in that location.
For Customer Service Team Leaders, working in the bustling city of Alpharetta has its advantages, including an above-average pay rate. Other urban areas shelling out big bucks include Seattle, Columbus, Tulsa, and Salt Lake City, where Customer Service Team Leaders typically earn around 26 percent, 17 percent, 15 percent, and 14 percent more than usual. Place of residency plays a huge part in a Customer Service Team Leader's salary, with Chattanooga Customer Service Team Leaders earning salaries that are 21 percent less than the national average. Below-median salaries also turn up in Jacksonville and Charlotte (-21 percent and -20 percent, respectively).

Related Job Salaries

Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 38%
Customer Service Metrics
up arrow 20%
Training
up arrow 13%
National Average
$36,000
Team Leadership
up arrow 2%
Customer Service
up arrow 3%
up arrow 7%
Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 280 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
33%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 20%
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