Customer Service Team Leader Salary

The average Customer Service Team Leader in the United States can expect to rake in roughly $14.77 per hour. Incomes of Customer Service Team Leaders vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $5K cause paychecks to spread between $22K on the low end and $55K on the high end. Geographic location is the main element affecting pay for this group — career length and the particular employer are driving factors as well. Health benefits are not claimed by all — just over a fifth lack any form of coverage — but a strong majority have medical insurance, and more than half have dental, too. The majority of workers are highly satisfied with their job. Men are in the minority of survey respondents, with female Customer Service Team Leaders making up 72 percent. The data in this summary comes from the PayScale salary survey.

$29,790 - $61,633
(Median)
$30K
$42K
$62K
MEDIAN: $42,170
10%
50%
90%

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$9.44 - $20.15
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,790 - $61,633  
   
Bonus
$0.00 - $5,023  
Profit Sharing
$597 - $4,913  
Commission
$2,400 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,833 - $54,874  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 481
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.44 - $20.15  
   
Hourly Tips
$0.06 - $2.94  
Overtime
$13.15 - $30.54  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,023  
   
Commission
$2,400 - $11,000  
Profit Sharing
$597 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,833 - $54,874  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 788
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders may progress into high-paying roles like Customer Service Manager, where median compensation is $46K annually. A Customer Service Team Leader often moves on to become a Customer Service Supervisor or an Administrative Assistant.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Although Target Corporation heads up the field in terms of compensation, offering the highest median salary at $33K, pay at this particular employer still varies considerably, running the full spectrum from $21K to $63K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a large range of skills on the job. Most notably, skills in Customer Service Metrics, Operations Management, Training, and Customer Relationship Management are correlated to pay that is above average, with boosts between 8 percent and 19 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Those familiar with Customer Service also tend to know Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Team Leaders, experience does not seem to be a major factor in determining pay. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $39K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $41K.

Pay Difference by Location


San Francisco is home to an above-average pay rate for Customer Service Team Leaders, 33 percent higher than the national average. Customer Service Team Leaders can also look forward to large paychecks in cities like Seattle (+21 percent), New York (+18 percent), Chicago (+17 percent), and Pittsburgh (+15 percent). Customer Service Team Leaders in Jacksonville take home the lowest salaries, earning a whopping 23 percent less than the national average.

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

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Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Customer Service Metrics
up arrow 19%


Training
up arrow 8%



National Average
$36,000

Customer Relations
up arrow 1%

Team Leadership
up arrow 2%


up arrow 9%

Oral / Verbal Communication
up arrow 17%

Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 260 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
31%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 68%
vision benefits Vision: 57% employee benefits None: 23%
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