The average Customer Service Team Leader in the United States can expect to rake in roughly $14.49 per hour. Including potential for bonuses and profit sharing — peaking near $6K and $4K, respectively — total cash payment to Customer Service Team Leaders can bottom out near $21K or peak near $58K depending on individual performance. Earnings for this group are mostly affected by the specific employer, followed by the particular city and experience level. Women make up the majority of Customer Service Team Leaders (68 percent) who completed the questionnaire. Job satisfaction is reported as high by the vast majority of workers. Although a fair number have medical coverage and the larger part have dental coverage, between a fifth and a fourth claim no health benefits at all. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$31,041 - $67,328
$31K
$46K
$67K
MEDIAN: $45,920
10%
50%
90%

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$9.35 - $21.29
$9
$14
$21
MEDIAN: $14.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,041 - $67,328  
   
Bonus
$622 - $6,138  
Profit Sharing
$582 - $4,122  
Commission
$981 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,443 - $57,699  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 500
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$9.35 - $21.29  
   
Hourly Tips
$0.12 - $5.15  
Overtime
$13.55 - $33.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$622 - $6,138  
   
Commission
$981 - $19,727  
Profit Sharing
$582 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,443 - $57,699  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 902

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders may experience a large salary bump if they progress into a role such as Operations Manager. The latter position pays an average of $59K annually. A Customer Service Supervisor or a Customer Service Manager is a typical transition from a Customer Service Team Leader role.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Target Corporation, Convergys Corporation, DIRECTV, LLC., Publix Super Markets Inc, and Meijer, Inc. are leaders in the field that employ a large number of Customer Service Team Leaders. Customer Service Team Leaders flock to Discover Financial Services LLC for generous paychecks, where average earnings of $51K lead the pack in compensation. Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank also offer top salaries for Customer Service Team Leaders. Workers at these firms can expect to earn about $46K, $46K, and $43K, respectively.

Convergys Corporation, Best Buy, and Publix Super Markets Inc are a few other employers known for handing out relatively lightweight salaries ($28K, $28K, and $29K respectively).

Popular Skills for Customer Service Team Leader


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Project Management, Insurance, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 29 percent, 24 percent, and 19 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people skilled in Customer Service are similarly competent in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Team Leaders, extensive experience does not lead to significantly more money. Salaries of relatively inexperienced workers fall in the neighborhood of $33K, but folks who have racked up five to 10 years see a notably higher median of $38K. The average pay reported by folks with 10 to 20 years of experience is around $41K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $42K.

Pay Difference by Location

National Average: $36,560

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Service Team Leaders that is 47 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Customer Service Team Leaders will also find cushy salaries in San Francisco (+45 percent), Chicago (+25 percent), New York (+24 percent), and Salt Lake City (+22 percent). In Tampa, salaries are 7 percent below the national average and represent the lowest-paying market. Not at the bottom but still paying below the median are employers in Austin and Phoenix (6 percent lower and 5 percent lower, respectively).

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in San Antonio:
"Hectic but fun when you...."
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 241 votes.
038
Less than 1 year
1%
1-4 years
39%
5-9 years
26%
10-19 years
24%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Team Leader Salaries




National Average
$37,000


Skills That Affect Customer Service Team Leader Salaries


Insurance
up arrow 24%

Training Program Development
up arrow 19%



Problem Solving
up arrow 8%




Team Leadership
0%

Customer Relations
0%

National Average
$37,000


up arrow 20%

Oral / Verbal Communication
up arrow 24%

Cash Handling
up arrow 42%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 241 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
26%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 67%
vision benefits
Vision: 57%
dental benefits
None: 23%
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