Customer Service Team Leader Salary

An average Customer Service Team Leader in the United States can expect to take home roughly $14.76 per hour. Total cash compensation to Customer Service Team Leaders ranges from $22K on the lower end to $55K on the higher end; the final number includes potential for approximately $5K each from bonuses and profit sharing in exceptional cases. Geographic location is the main element affecting pay for this group — career duration and the particular employer are driving factors as well. Most Customer Service Team Leaders survey respondents are women (71 percent). Job satisfaction is reported as high by the vast majority of workers. While some workers in this profession — slightly less than a fourth — do not have any health coverage, a fair number do receive medical benefits and more than half have dental insurance. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$29,331 - $60,920
(Median)
$29K
$41K
$61K
MEDIAN: $41,190
10%
50%
90%

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$9.60 - $20.14
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,331 - $60,920  
   
Bonus
$0.00 - $4,871  
Profit Sharing
$546 - $5,000  
Commission
$507 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,202 - $54,757  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 472
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.60 - $20.14  
   
Hourly Tips
$0.06 - $2.94  
Overtime
$13.20 - $30.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,871  
   
Commission
$507 - $19,727  
Profit Sharing
$546 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,202 - $54,757  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 729

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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders may progress into high-paying roles like Customer Service Manager, where median compensation is $46K annually. Becoming a Customer Service Supervisor or an Administrative Assistant is a common transition from a Customer Service Team Leader role.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Convergys Corporation offers the least pay with a median salary of $28K; furthermore, salaries there max out at only $32K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a wide range of professional skills. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 24 percent, 19 percent, and 10 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. Those familiar with Team Leadership tend to be well versed in Customer Relations. Those educated in Customer Service tend to be well versed in Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Team Leaders with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. For Customer Service Team Leaders, 10 to 20 years of experience on the job amounts to an average salary of $39K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $43K, demonstrating that compensation is roughly commensurate with experience in the end.

Related Job Salaries

United States (change)

Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 24%

Customer Service Metrics
up arrow 19%

Training
up arrow 10%



Customer Relations
up arrow 1%

National Average
$36,000

Team Leadership
up arrow 1%

Customer Service
up arrow 4%

up arrow 8%

Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 274 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
1%
1-4 years
36%
5-9 years
31%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 22%