Customer Service Team Leader Salary

Earnings for Customer Service Team Leaders in the United States come in at around $14.59 per hour on average. With bonuses occasionally running north of $6K, profit sharing proceeds sometimes surpassing $4K, and a few commissions as high as $19K, total income for Customer Service Team Leaders can range between $22K and $58K according to individual performance. The particular firm is the biggest factor affecting pay for this group, followed by the particular city and tenure. Most Customer Service Team Leaders report high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, slightly more than a fifth are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by the larger part. More than half of Customer Service Team Leaders (66 percent) survey participants are women. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$30,621 - $66,173
$31K
$46K
$66K
MEDIAN: $45,796
10%
50%
90%

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$9.51 - $21.33
$9
$15
$21
MEDIAN: $14.59
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$30,621 - $66,173  
   
Bonus
$512 - $6,040  
Profit Sharing
$587 - $3,624  
Commission
$986 - $19,392  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,745 - $57,784  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 544
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$9.51 - $21.33  
   
Hourly Tips
$0.12 - $5.15  
Overtime
$14.73 - $33.65  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$512 - $6,040  
   
Commission
$986 - $19,392  
Profit Sharing
$587 - $3,624  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,745 - $57,784  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 945

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United States (change)

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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Common Career Paths for Customer Service Team Leader


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At the upper end, Customer Service Team Leaders who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. A Customer Service Supervisor or a Customer Service Manager is a typical transition from a Customer Service Team Leader role.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Target Corporation, Convergys Corporation, Whole Foods Market, Inc., DIRECTV, LLC., and Publix Super Markets Inc are leaders in the field that employ a large number of Customer Service Team Leaders. Heading up the field in terms of compensation, Discover Financial Services LLC offers the most; Customer Service Team Leaders earn $51K on average there. Other big spenders include Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank, top-paying firms where Customer Service Team Leaders see paychecks nearing $48K, $45K, or $43K.

Convergys Corporation, Best Buy, and Publix Super Markets Inc also scrape the bottom of the pay scale, with median earnings hovering around $28K, $28K, and $29K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders seem to require a rather large skill set. Most notably, facility with Project Management, Training Program Development, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 25 percent, 19 percent, and 14 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Those educated in Customer Service tend to be well versed in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 684 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 476 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 382 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 134 salaries.

Pay Difference by Location

National Average: $36,571

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 70 percent, Customer Service Team Leaders in San Francisco receive some of the highest pay in the country. Customer Service Team Leaders will also find cushy salaries in Seattle (+47 percent), Chicago (+27 percent), New York (+24 percent), and Salt Lake City (+23 percent). Phoenix is home to the smallest salaries in the field, lagging the national average by 5 percent.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in San Antonio:
"Hectic but fun when you...."
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 281 votes.
Less than 1 year
1%
1-4 years
39%
5-9 years
26%
10-19 years
24%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Team Leader Salaries

▲16%

▲11%

▲5%

National Average
$37,000

▼10%

Skills That Affect Customer Service Team Leader Salaries


Training Program Development
▲19%




Problem Solving
▲8%


▲4%


Team Leadership
▼0%

National Average
$37,000


Microsoft Excel
▼14%

▼20%

Oral / Verbal Communication
▼23%

Cash Handling
▼42%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 281 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
26%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 67%
vision benefits
Vision: 58%
no benefits
None: 23%
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