Customer Service Team Leader Salary

An average Customer Service Team Leader in the United States can expect to take home roughly $14.64 per hour. Individual bonuses, profit sharing and commission for Customer Service Team Leaders — as high as $6K, $4K and $15K, respectively — each contribute to the degree of variation within overall compensation, ranging from $22K to $58K. This group's pay is mainly influenced by the specific employer, followed by geography and experience level. Job satisfaction is reported as high by the vast majority of workers. Health benefits are not claimed by all — just over one in five lack any form of coverage — but a strong majority have medical insurance, and more than half have dental, too. The majority of Customer Service Team Leaders (66 percent) who took the survey are women. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,803 - $67,153
$31K
$46K
$67K
MEDIAN: $46,045
10%
50%
90%

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$9.58 - $21.50
$9
$15
$22
MEDIAN: $14.64
10%
50%
90%

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$0$67K
Salary $30,803 - $67,153
Bonus $521 - $6,057
Profit Sharing $578 - $4,146
Commission $993 - $15,319
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,834 - $58,340
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 567
Hourly Data $0$33
Hourly Rate $9.58 - $21.50
Hourly Tips $0.12 - $5.15
Overtime $14.74 - $33.94
Annual Data $0$58K
Bonus $521 - $6,057
Commission $993 - $15,319
Profit Sharing $578 - $4,146
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,834 - $58,340
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 973

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders may experience a large salary bump if they progress into a role such as Operations Manager. The latter position pays an average of $59K annually. It is not uncommon for a Customer Service Team Leader to continue on to become a Customer Service Supervisor or a Customer Service Manager.

Customer Service Team Leader Job Listings

Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders flock to Target Corporation, Convergys Corporation, Whole Foods Market, Inc., DIRECTV, LLC., and Publix Super Markets Inc, highly regarded companies that employ a generous number of people in this profession. Heading up the field in terms of compensation, Discover Financial Services LLC offers the most; Customer Service Team Leaders earn $51K on average there. Soaring salaries can also be found at Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank, where earnings of $48K, $45K, or $43K are standard for Customer Service Team Leaders.

Convergys Corporation, Best Buy, and Publix Super Markets Inc also rank near the bottom for pay, handing out $28K, $28K, and $29K-paychecks on average.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a deep pool of skills on the job. Most notably, facility with Project Management, Training Program Development, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 25 percent, 18 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people skilled in Customer Service are similarly competent in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 684 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 476 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $40,000 based on 382 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 134 salaries.

Pay Difference by Location

National Average: $36,685

Larger city markers indicate a job is popular in that location.

For Customer Service Team Leaders, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Customer Service Team Leaders can also look forward to large paychecks in cities like Seattle (+46 percent), Chicago (+26 percent), New York (+24 percent), and Salt Lake City (+23 percent). With compensation 5 percent below the national average, Phoenix is not known for hefty paychecks and actually represents the lowest-paying market.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in San Antonio:
"Hectic but fun when you...."
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.

Customer Service Team Leader in Lancaster:
"High stress low pay."
Pros: I like working with people and helping them succeed.
Cons: The stress levels due to a lack of control over who I have to train and some being unable to accomplish the work. Don't get paid enough to survive.

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Customer Service Team Leader in Carmel:
"Random."
Pros: I appreciate the people I get to work with on a daily basis.
Cons: The favoritism and lack of tact.

Customer Service Team Leader in Canton:
"Good Stuff."
Pros: I like working as the lead on a team. Working with people is the best part of my job.
Cons: There is way to much demand and stress for the job I'm actually supposed to do. I feel like I do everyone else's job for them.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 320 votes.
Less than 1 year
1%
1-4 years
41%
5-9 years
25%
10-19 years
23%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Team Leader Salaries

▲16%

▲10%

▲5%

National Average
$37,000

▼10%

Skills That Affect Customer Service Team Leader Salaries


Training Program Development
▲18%




Problem Solving
▲8%


▲4%

Team Leadership
▼0%


National Average
$37,000


Microsoft Excel
▼15%

▼20%

Oral / Verbal Communication
▼23%

Cash Handling
▼43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 320 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
1%
1-4 years
41%
5-9 years
25%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
vision benefits
Vision: 60%
no benefits
None: 22%
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