Customer Service Team Leader Salary (United States)

The average pay for a Customer Service Team Leader is $14.74 per hour. Most people with this job move on to other positions after 20 years in this career. Skills that are associated with high pay for this job are Customer Service Metrics, People Management, and Training.
Customer Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,551 - $59,646
(Median)
29K
34K
41K
50K
60K
MEDIAN: $40,702
10%
25%
50%
75%
90%
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Customer Service Team Leader Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.46 - $20.01
(Median)
9
12
15
17
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,551 - $59,646  
   
Bonus
$0.00 - $4,870  
Profit Sharing
$584 - $7,397  
Commission
$493.16 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,985 - $54,406  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,056
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.46 - $20.01  
   
Hourly Tips
$0.00 - $0.88  
Overtime
$13.39 - $30.82  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,870  
   
Commission
$493.16 - $19,866  
Profit Sharing
$584 - $7,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,985 - $54,406  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,056
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
Read More...
Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader

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Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader

Popular Skills for Customer Service Team Leader

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Alpharetta
up arrow 52%
Seattle
up arrow 26%
Columbus
up arrow 18%
Tulsa
up arrow 15%
Salt Lake City
up arrow 14%
Phoenix
up arrow 12%
Chicago
up arrow 7%
Atlanta
up arrow 2%
St. Louis
up arrow 2%
Cleveland
up arrow 1%
National Average
$36,000
Houston
up arrow 1%
Philadelphia
up arrow 2%
Jacksonville
up arrow 21%
Charlotte
up arrow 21%
Chattanooga
up arrow 21%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

Customer Service Metrics
up arrow 20%
Training
up arrow 13%
National Average
$36,000
Customer Service
up arrow 3%
Team Leadership
up arrow 3%
up arrow 8%
Cash Handling
up arrow 18%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 278 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
33%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 20%
Find Out Exactly What You Should Be Paid
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