Customer Service Team Leader Salary

The average Customer Service Team Leader in the United States earns approximately $14.79 per hour. Total cash compensation to Customer Service Team Leaders bottoms out near $22K and approaches $57K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $5K from profit sharing. The company is the biggest factor affecting pay for this group, followed by geography and experience level. Most Customer Service Team Leaders report high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and somewhere between a fifth and a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by a majority. Most Customer Service Team Leaders survey respondents are women (72 percent). Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,927 - $63,444
(Median)
$30K
$44K
$63K
MEDIAN: $44,155
10%
50%
90%

Add this chart to your site: 640px    300px

$9.37 - $20.52
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$29,927 - $63,444  
   
Bonus
$0.00 - $5,402  
Profit Sharing
$601 - $4,848  
Commission
$151.01 - $12,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,740 - $56,595  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 583
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.37 - $20.52  
   
Hourly Tips
$0.00 - $9.79  
Overtime
$13.21 - $31.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,402  
   
Commission
$151.01 - $12,452  
Profit Sharing
$601 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,740 - $56,595  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 926
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...

Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


Add this chart to your site:   640px 640px    300px 300px


While Customer Service Team Leaders do not often become Operations Managers, the job pays $59K per year on average. However, it's more common for Customer Service Team Leaders to move into roles as Customer Service Supervisors or Customer Service Managers.

Customer Service Team Leader Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders flock to Target Corporation, Convergys Corporation, DIRECTV, LLC., Chick-Fil-A Inc, and Publix Super Markets Inc, highly regarded companies that employ a generous number of people in this profession. Employees of DIRECTV, LLC. can expect to make the most, with the company offering a median salary of $48K; however, pay is widely dispersed from bottom to top, ranging from $27K to $60K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders seem to wield many skills on the job. Most notably, skills in Training, Operations Management, Customer Service Metrics, and People Management are correlated to pay that is above average, with boosts between 8 percent and 13 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people who know Customer Service also know Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $33K, but folks who have racked up five to 10 years see a notably higher median of $38K. Customer Service Team Leaders bring in $40K after working for 10 to 20 years. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $43K.

Pay Difference by Location

National Average: $36,767

Larger city markers indicate a job is popular in that location.

For Customer Service Team Leaders, busy San Francisco offers a higher-than-average pay rate, 34 percent above the national average. Customer Service Team Leaders can also look forward to large paychecks in cities like New York (+23 percent), Chicago (+20 percent), Pittsburgh (+20 percent), and Phoenix (+10 percent). Jacksonville is the lowest-paying area, 19 percent south of the national average. Workers in Tampa and Cincinnati earn salaries that trail the national average for those in this profession (12 percent less and 10 percent less, respectively).

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Team Leader Salaries




National Average
$37,000


Skills That Affect Customer Service Team Leader Salaries

Training
up arrow 13%



Customer Service Metrics
up arrow 8%


National Average
$37,000

Team Leadership
up arrow 1%

Customer Relations
up arrow 1%

Problem Solving
up arrow 1%

Customer Service
up arrow 4%

up arrow 12%

Oral / Verbal Communication
up arrow 22%

Cash Handling
up arrow 43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 294 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
29%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 69%
medical benefits
Vision: 58%
dental benefits
None: 22%
ADVERTISEMENT