Customer Service Team Leader Salary

Median pay for Customer Service Team Leaders in the United States lies in the neighborhood of $14.78 per hour. The range in cash compensation to Customer Service Team Leaders ($22K to $55K) includes potential earnings of $5K each from bonuses and profit sharing in exceptional cases. Earnings for this group are mostly affected by geographic location, followed by career duration and the specific company. Some workers in this field — between a fifth and a fourth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by more than half. Female Customer Service Team Leaders make up most of the survey respondents at 72 percent. For the most part, Customer Service Team Leaders enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$29,710 - $61,633
(Median)
$30K
$42K
$62K
MEDIAN: $42,108
10%
50%
90%

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$9.43 - $20.16
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,710 - $61,633  
   
Bonus
$0.00 - $5,017  
Profit Sharing
$597 - $4,913  
Commission
$2,400 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,828 - $54,912  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 481
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.43 - $20.16  
   
Hourly Tips
$0.06 - $2.94  
Overtime
$13.21 - $30.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,017  
   
Commission
$2,400 - $11,000  
Profit Sharing
$597 - $4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,828 - $54,912  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 783
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders who transition into a Customer Service Manager role may receive large pay increases as the latter position pays an average $46K per year. It is not unusual for a Customer Service Team Leader to become a Customer Service Supervisor or an Administrative Assistant.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Although Target Corporation leads the field in pay with a median salary of $31K, employees there receive a wide spread of salaries, from $16K on the low end all the way up to $63K at the top.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Operations Management, Training, and Customer Relationship Management are correlated to pay that is above average, with boosts between 8 percent and 19 percent. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Those educated in Customer Service tend to be well versed in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Team Leaders do not generally earn higher incomes from more experience in the field. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $37K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $39K. More than 20 years of experience mean a somewhat bigger median paycheck of $41K, but it's not much more than what less experienced people make.

Pay Difference by Location


San Francisco is home to an above-average pay rate for Customer Service Team Leaders, 33 percent higher than the national average. Customer Service Team Leaders will also find cushy salaries in Seattle (+21 percent), New York (+18 percent), Chicago (+17 percent), and Pittsburgh (+15 percent). Place of residence plays a huge part in a Customer Service Team Leader's salary, with Jacksonville Customer Service Team Leaders earning salaries that are 23 percent less than the national average.

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

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Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Customer Service Metrics
up arrow 19%


Training
up arrow 8%



National Average
$36,000

Customer Relations
up arrow 1%

Team Leadership
up arrow 2%


up arrow 9%

Oral / Verbal Communication
up arrow 20%

Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 261 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
31%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 68%
vision benefits Vision: 57% employee benefits None: 23%
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