Customer Service Team Leader Salary (United States)

A typical Customer Service Team Leader in the United States can expect to take home roughly $14.72 per hour. Compensation generally starts at $9.45 per hour and does not exceed $20.02. With some bonuses running north of $4,901, profit sharing proceeds occasionally surpassing $7,397, and select commissions of $19,866, total income for Customer Service Team Leaders can range between from $28,527 to $59,992 according to individual performance. Compensation for this group is mainly affected by geography, but years of experience and the specific company are influential factors as well. Unfortunately, some people in this line of work are without benefits—20 percent lack coverage. On the flip side, most have medical insurance and most receive dental plans. Men are solidly outnumbered in the field, with women representing 70 percent of workers. The majority of Customer Service Team Leaders claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,527 - $59,992
(Median)
29K
34K
41K
50K
60K
MEDIAN: $40,755
10%
25%
50%
75%
90%
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Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.45 - $20.02
(Median)
9
11
15
18
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,527 - $59,992  
   
Bonus
$0.00 - $4,901  
Profit Sharing
$584 - $7,397  
Commission
$493.16 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 440
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.45 - $20.02  
   
Hourly Tips
$0.00 - $0.86  
Overtime
$13.26 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,901  
   
Commission
$493.16 - $19,866  
Profit Sharing
$584 - $7,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 634
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
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Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader

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While Customer Service Team Leaders do not often become Customer Service Managers, the ones that do transition make an extra $9,681 per year. More often, however, Customer Service Team Leaders go on to become Customer Service Supervisors or Administrative Assistants.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader

Though salaries lack room to grow—pay ranges from $21K to just $31K—Convergys Corporation still offers the highest pay in town with a median paycheck of $27,918. Target Corporation reports the lowest median salary in the area (it's only $26,310) but some workers make up to $47,500, indicating a rather large gap in employee earnings.

Popular Skills for Customer Service Team Leader

Customer Service Team Leaders report using a diverse set of skills on the job. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 38 percent, 20 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. Most people experienced in Customer Relationship Management (CRM) also know Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Team Leaders, experience in the field does not tend to play a major role in salary decisions; in general, pay does not go up drastically with more experience, and earnings grow incrementally instead. At career start, salaries are typically $33K, which grows to $36K after five to 10 years. After 10 to 20 years, salary hovers around $39,613. After a couple decades on the job, Customer Service Team Leaders see only modest salary growth, with pay averaging $42K. Experienced employees who have 10-20 years of experience make up 24 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10. Between one and nine years of experience is the norm for people in this field—more than half of those surveyed fit this bill.

Pay Difference By Location

Alpharetta
up arrow 52%
Seattle
up arrow 26%
Columbus
up arrow 17%
Tulsa
up arrow 15%
Salt Lake City
up arrow 14%
Phoenix
up arrow 11%
Chicago
up arrow 7%
Atlanta
up arrow 2%
St. Louis
up arrow 2%
Cleveland
up arrow 1%
National Average
$36,000
Houston
up arrow 1%
Philadelphia
up arrow 3%
Charlotte
up arrow 20%
Jacksonville
up arrow 21%
Chattanooga
up arrow 21%
Larger circles over a city indicate a job is popular in that location.
Surpassing the national average by 52 percent, Customer Service Team Leaders in Alpharetta receive some of the highest pay in the country. Also paying near the top of the field are Seattle, Columbus, Tulsa, and Salt Lake City, where Customer Service Team Leaders annually earn 26 percent, 17 percent, 15 percent, and 14 percent more than the national average. The lowest-paying market is Chattanooga, which sits 21 percent below the national average, proving that location is a significant contributor to overall pay. Workers in Jacksonville and Charlotte earn less than others in this profession; their -21 percent and -20 percent-salaries fall short of the national average.

Related Job Salaries

Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 38%
Customer Service Metrics
up arrow 20%
Training
up arrow 13%
National Average
$36,000
Team Leadership
up arrow 2%
Customer Service
up arrow 3%
up arrow 7%
Cash Handling
up arrow 30%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 280 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
33%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 20%
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