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Customer Service Team Leader Salary

Pay for Customer Service Team Leaders in the United States sits in the ballpark of $14.78 per hour. Total cash compensation to Customer Service Team Leaders ranges from $22K on the lower end to $55K on the higher end; the final number includes potential for approximately $5K each from bonuses and profit sharing in exceptional cases. Geographic location is the main element affecting pay for this group — years of experience and the specific company are driving factors as well. Although just over a fifth lack health benefits of any kind, a strong majority do enjoy medical insurance, and more than half get dental coverage, too. Most Customer Service Team Leaders survey respondents are women (71 percent). The majority of Customer Service Team Leaders claim high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$29,493 - $61,218
(Median)
$29K
$41K
$61K
MEDIAN: $41,292
10%
50%
90%

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$9.49 - $20.11
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$29,493 - $61,218  
   
Bonus
$0.00 - $4,981  
Profit Sharing
$518 - $5,017  
Commission
$507 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,919 - $54,762  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 474
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.49 - $20.11  
   
Hourly Tips
$0.06 - $2.94  
Overtime
$13.12 - $30.48  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,981  
   
Commission
$507 - $19,727  
Profit Sharing
$518 - $5,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,919 - $54,762  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 747

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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leaders' salaries may rise greatly for those who assume a higher-end position such as a Customer Service Manager. The average Customer Service Manager brings home $46K per year. It is not uncommon for a Customer Service Team Leader to continue on to become a Customer Service Supervisor or an Administrative Assistant.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders will find the worst pay at Convergys Corporation, where the median salary crawls in at $28K. Furthermore, compensation is curbed at $32K, leaving little room for growth.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a large range of skills on the job. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 24 percent, 19 percent, and 8 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Most people experienced in Team Leadership also know Customer Relations. Most people familiar with Customer Service also know Customer Relationship Management (CRM) and Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Team Leaders, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average beginner in this position makes around $33K, but folks who have been around for five to 10 years see a markedly higher median salary of $37K. On average, Customer Service Team Leaders make $40K following one to two decades on the job. People who have worked for more than 20 years report a median income of $42K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


Alpharetta is home to an above-average pay rate for Customer Service Team Leaders, 51 percent higher than the national average. Customer Service Team Leaders can also look forward to large paychecks in cities like San Francisco (+36 percent), Seattle (+20 percent), New York (+18 percent), and Chicago (+13 percent). Customer Service Team Leaders' salaries are heavily influenced by location — Customer Service Team Leaders in Charlotte bring in salaries that are 22 percent lower than the national average. Workers in Jacksonville and Cincinnati earn salaries that trail the national average for those in this profession (19 percent less and 16 percent less, respectively).

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United States (change)

Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 24%

Customer Service Metrics
up arrow 19%

Training
up arrow 8%



Customer Relations
0%

National Average
$36,000

Team Leadership
up arrow 1%


up arrow 8%

Oral / Verbal Communication
up arrow 17%

Cash Handling
up arrow 30%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 272 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
1%
1-4 years
36%
5-9 years
31%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 22%
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