Get a Salary Report for



- Compare Your Salary
- Evaluate a Job Offer


- Price a New Hire
- Give a Raise



- Benchmark Jobs
- Create a Comp Plan

Customer Service Team Leader Salary (United States)

Customer Service Team Leaders in the United States take home approximately $14.77 per hour on average. Total cash compensation to Customer Service Team Leaders bottoms out near $22K and approaches $55K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $7K from profit sharing. Earnings for this group are mostly affected by geographic location, followed by years of experience and the individual firm. The majority of workers are highly satisfied with their job. Some workers in this field — roughly a fifth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by a strong majority. Female Customer Service Team Leaders make up most of the survey respondents at 71 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,810 - $60,058
(Median)
29K
34K
41K
50K
60K
MEDIAN: $40,721
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.58 - $20.08
(Median)
9
11
15
18
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,810 - $60,058  
   
Bonus
$0.00 - $4,976  
Profit Sharing
$515 - $7,340  
Commission
$496.65 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,108 - $54,845  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 451
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.58 - $20.08  
   
Hourly Tips
$0.00 - $0.86  
Overtime
$13.43 - $31.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,976  
   
Commission
$496.65 - $19,574  
Profit Sharing
$515 - $7,340  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,108 - $54,845  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 666
Is Customer Service Team Leader your job title? Get a personalized salary report!
Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
Read More...
Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:
Though not the most common occurrence, Customer Service Team Leaders sometimes become Customer Service Managers, where the average income is $46K per year. Going from Customer Service Team Leader to Customer Service Supervisor is the transition that occurs most often in this field, where the paychecks are $37K. Many others choose to work as Administrative Assistants, where pay is typically $31K.

Customer Service Team Leader Job Listings

Search for more jobs:
job title / company
location

Popular Employer Salaries for Customer Service Team Leader

Pay for Customer Service Team Leaders is the lowest at Convergys Corporation, which has a median salary of $28K. In addition, there's little room to grow there, with salaries maxing out at $32K.

Popular Skills for Customer Service Team Leader

Customer Service Team Leaders report using a diverse set of skills on the job. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 38 percent, 20 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. Most people experienced in Customer Service also know Team Leadership and Customer Relations. Most people experienced in Customer Relationship Management also know Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Customer Service Team Leaders, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $36K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $39K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $43K.

Pay Difference By Location

Alpharetta
up arrow 52%
Seattle
up arrow 25%
Columbus
up arrow 18%
Salt Lake City
up arrow 12%
Phoenix
up arrow 10%
Chicago
up arrow 7%
Cleveland
up arrow 6%
Philadelphia
up arrow 5%
Atlanta
up arrow 2%
St. Louis
up arrow 2%
Houston
0%
National Average
$36,000
Las Vegas
up arrow 4%
Charlotte
up arrow 19%
Jacksonville
up arrow 21%
Chattanooga
up arrow 21%
Larger circles over a city indicate a job is popular in that location.
For Customer Service Team Leaders, busy Alpharetta offers a higher-than-average pay rate, 52 percent above the national average. Customer Service Team Leaders will also find cushy salaries in Seattle (+25 percent), Columbus (+18 percent), Salt Lake City (+12 percent), and Phoenix (+10 percent). Customer Service Team Leaders in Jacksonville earn salaries far below the national average by 21 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Not at the bottom but still paying below the median are employers in Chattanooga and Charlotte (21 percent lower and 19 percent lower, respectively).

Related Job Salaries

Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -

Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 38%
Customer Service Metrics
up arrow 20%
Training
up arrow 13%
Customer Relations
up arrow 2%
National Average
$36,000
Team Leadership
up arrow 2%
Customer Service
up arrow 3%
up arrow 6%
Cash Handling
up arrow 29%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 271 votes.

Gender

Female
71%
female alumni
 
Male
29%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
32%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 21%