Customer Service Team Leader Salary

Customer Service Team Leaders in the United States can expect wages of $14.53 per hour on average. Overall incomes of Customer Service Team Leaders — including $6K bonuses, $4K profit sharing proceeds, and $20K commissions on the more lucrative end — generally ranges between $22K and $58K. While the particular city and years of experience impact pay for this group, the specific employer is the most influential factor. Although somewhere between a fifth and a fourth lack health benefits of any kind, a fair number do enjoy medical insurance, and more than half get dental coverage, too. There are more female Customer Service Team Leaders who answered the questionnaire than male, making up 68 percent. Job satisfaction is high and work is enjoyable for most Customer Service Team Leaders. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$31,216 - $67,304
$31K
$46K
$67K
MEDIAN: $46,012
10%
50%
90%

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$9.37 - $21.21
$9
$15
$21
MEDIAN: $14.53
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,216 - $67,304  
   
Bonus
$550 - $6,068  
Profit Sharing
$450.00 - $3,800  
Commission
$981 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,556 - $57,925  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 494
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$9.37 - $21.21  
   
Hourly Tips
$0.12 - $5.15  
Overtime
$13.50 - $33.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$550 - $6,068  
   
Commission
$981 - $19,727  
Profit Sharing
$450.00 - $3,800  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,556 - $57,925  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 881
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Common Career Paths for Customer Service Team Leader


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At the upper end, Customer Service Team Leaders who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. A Customer Service Supervisor or a Customer Service Manager is a typical transition from a Customer Service Team Leader role.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Many Customer Service Team Leaders can be found at Target Corporation, Convergys Corporation, Whole Foods Market, Inc., DIRECTV, LLC., and Publix Super Markets Inc, firms that are at the top of the field. Discover Financial Services LLC offers the highest compensation with a median salary of $51K. Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank also offer top salaries for Customer Service Team Leaders. Workers at these firms can expect to earn about $48K, $45K, and $43K, respectively.

Workers also receive paychecks lighter than average at Convergys Corporation ($28K), Best Buy ($28K), and Publix Super Markets Inc ($29K).

Popular Skills for Customer Service Team Leader


Survey results imply that Customer Service Team Leaders deploy a substantial tool kit of skills at work. Most notably, facility with Project Management, Training Program Development, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 25 percent, 18 percent, and 14 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. Those educated in Customer Service tend to be well versed in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Service Team Leaders with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $38K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $40K. More than 20 years of experience mean a somewhat bigger median paycheck of $43K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $36,636

Larger city markers indicate a job is popular in that location.

For Customer Service Team Leaders, San Francisco provides a pay rate that is 70 percent greater than the national average. Customer Service Team Leaders will also find cushy salaries in Seattle (+47 percent), Chicago (+26 percent), New York (+24 percent), and Salt Lake City (+23 percent). The smallest paychecks in the market, 5 percent south of the national average, can be found in Phoenix.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in San Antonio:
`"$Hectic but fun when you...."`
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.

Customer Service Team Leader in Hartland:
`"$It comes naturally."`
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
`"$I enjoy the rush and constant work in customer service."`
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 242 votes.
Less than 1 year
1%
1-4 years
39%
5-9 years
27%
10-19 years
24%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Team Leader Salaries

▲16%

▲10%

▲5%

National Average
$37,000

▼10%

Skills That Affect Customer Service Team Leader Salaries


Training Program Development
▲18%




Problem Solving
▲8%


▲4%


Team Leadership
▼0%

National Average
$37,000


Microsoft Excel
▼15%

▼20%

Oral / Verbal Communication
▼23%

Cash Handling
▼42%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 242 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
1%
1-4 years
39%
5-9 years
27%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 66%
vision benefits
Vision: 57%
dental benefits
None: 23%
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