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Customer Service Team Leader Salary (United States)

A typical Customer Service Team Leader in the United States can expect to rake in roughly $14.72 per hour. Overall incomes of Customer Service Team Leaders — including $5K bonuses, $7K profit sharing proceeds, and $20K commissions on the more lucrative end — generally ranges between $22K and $55K. The most influential factor affecting pay for this group is geographic location, though tenure and the specific company have a (lesser) impact as well. Not all workers are lucky enough to have benefits; in fact, about one in five are without coverage. Medical insurance is claimed by most and dental insurance is reported by a fair portion. Men working as Customer Service Team Leaders are solidly outnumbered, with women representing 70 percent of workers. Job satisfaction for Customer Service Team Leaders is high. The information for this snapshot was generated by responses to the PayScale salary survey.
Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,527 - $59,992
(Median)
29K
34K
41K
50K
60K
MEDIAN: $40,755
10%
25%
50%
75%
90%
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Customer Service Team Leader Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.45 - $20.02
(Median)
9
11
15
18
20
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,527 - $59,992  
   
Bonus
$0.00 - $4,901  
Profit Sharing
$584 - $7,397  
Commission
$493.16 - $19,866  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 440
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.45 - $20.02  
   
Hourly Tips
$0.00 - $0.86  
Overtime
$13.26 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,901  
   
Commission
$493.16 - $19,866  
Profit Sharing
$584 - $7,397  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,920 - $54,569  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 634
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.
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Customer Service Team Leader Tasks
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader

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Though it's uncommon, some Customer Service Team Leaders move into roles as Customer Service Managers, where pay is usually $46K per year. A more common career path for Customer Service Team Leaders is stepping into the role of Customer Service Supervisor or Administrative Assistant.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader

Salary cannot be beat at Convergys Corporation, where median pay comes to $28K. The range seems somewhat confined, however; the lower end sits at $21K, and the higher end is not far away at $31K. Bringing up the rear, Target Corporation's median pay of $26K is the lowest in town; however, employee salaries widely range, with some making up to $48K. Convergys Corporation is yet another employer known for handing out relatively lightweight salaries.

Popular Skills for Customer Service Team Leader

Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 38 percent, 20 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. For most people, competency in Customer Relationship Management indicates knowledge of Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Team Leaders, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average worker who claims fewer than five years of experience earns around $33K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $36K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $40K. As Customer Service Team Leaders reach more than two decades on the job, compensation remains commensurate with experience; the average sum in this group is $43K. A majority of respondents report one to nine years of experience. Experienced employees who have 10-20 years of experience make up approximately one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in ten.

Pay Difference By Location

Alpharetta
up arrow 52%
Seattle
up arrow 26%
Columbus
up arrow 17%
Tulsa
up arrow 15%
Salt Lake City
up arrow 14%
Phoenix
up arrow 11%
Chicago
up arrow 7%
Atlanta
up arrow 2%
St. Louis
up arrow 2%
Cleveland
up arrow 1%
National Average
$36,000
Houston
up arrow 1%
Philadelphia
up arrow 3%
Charlotte
up arrow 20%
Jacksonville
up arrow 21%
Chattanooga
up arrow 21%
Larger circles over a city indicate a job is popular in that location.
Alpharetta is home to an above-average pay rate for Customer Service Team Leaders, 52 percent higher than the national average. Seattle, Columbus, Tulsa, and Salt Lake City also offer top salaries for Customer Service Team Leaders. Workers in these cities can expect to earn about 26 percent, 17 percent, 15 percent, and 14 percent more, respectively. The lowest-paying market is Chattanooga, which sits 21 percent below the national average, proving that location is a significant contributor to overall pay. Not at the bottom but still paying below the median are employers in Jacksonville and Charlotte (21 percent lower and 20 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Service Team Leader Salaries

National Average
$36,000

Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 38%
Customer Service Metrics
up arrow 20%
Training
up arrow 13%
National Average
$36,000
Team Leadership
up arrow 2%
Customer Service
up arrow 3%
up arrow 7%
Cash Handling
up arrow 30%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 280 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
34%
5-9 years
33%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 20%