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Customer Service Team Leader Salary

Customer Service Team Leaders in the United States take home approximately $14.77 per hour on average. Total cash compensation to Customer Service Team Leaders bottoms out near $22K and approaches $55K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $7K from profit sharing. Earnings for this group are mostly affected by geographic location, followed by years of experience and the individual firm. The majority of workers are highly satisfied with their job. Some workers in this field — roughly a fifth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by a strong majority. Female Customer Service Team Leaders make up most of the survey respondents at 71 percent. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$28,810 - $60,058
(Median)
$29K
$41K
$60K
MEDIAN: $40,721
10%
50%
90%

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$9.58 - $20.08
(Median)
$9
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,810 - $60,058  
   
Bonus
$0.00 - $4,976  
Profit Sharing
$515 - $7,340  
Commission
$496.65 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,108 - $54,845  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 451
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.58 - $20.08  
   
Hourly Tips
$0.00 - $0.86  
Overtime
$13.43 - $31.08  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,976  
   
Commission
$496.65 - $19,574  
Profit Sharing
$515 - $7,340  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,108 - $54,845  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 666
United States (change)

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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Though not the most common occurrence, Customer Service Team Leaders sometimes become Customer Service Managers, where the average income is $46K per year. Going from Customer Service Team Leader to Customer Service Supervisor is the transition that occurs most often in this field, where the paychecks are $37K. Many others choose to work as Administrative Assistants, where pay is typically $31K.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Pay for Customer Service Team Leaders is the lowest at Convergys Corporation, which has a median salary of $28K. In addition, there's little room to grow there, with salaries maxing out at $32K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a diverse set of skills on the job. Most notably, facility with Operations Management, Customer Service Metrics, and Training are correlated to pay that is significantly above average, leading to increases of 38 percent, 20 percent, and 13 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Sales and Customer Service also typically command lower compensation. Most people experienced in Customer Service also know Team Leadership and Customer Relations. Most people experienced in Customer Relationship Management also know Customer Relations.

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Team Leaders, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $33K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $36K. After working for 10 to 20 years, Customer Service Team Leaders make a median salary of $39K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $43K.

Related Job Salaries

Experience Affects Customer Service Team Leader Salaries




National Average
$36,000


Skills That Affect Customer Service Team Leader Salaries

Operations Management
up arrow 38%

Customer Service Metrics
up arrow 20%

Training
up arrow 13%



Customer Relations
up arrow 2%

National Average
$36,000

Team Leadership
up arrow 2%

Customer Service
up arrow 3%

up arrow 6%

Cash Handling
up arrow 29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 271 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
1%
1-4 years
35%
5-9 years
32%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 75% dental benefits Dental: 70%
vision benefits Vision: 58% employee benefits None: 21%