The average Customer Service Team Leader in the United States earns approximately $14.45 per hour. Including potential for bonuses, profit sharing and commission — peaking near $7K, $5K, and $10K, respectively — total cash payment to Customer Service Team Leaders can bottom out near $22K or top out at around $58K. The most influential factor affecting pay for this group is the company, though the particular city and experience level have a (lesser) impact as well. Some workers in this field — between a fifth and a fourth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by the greater part. Women account for the majority of Customer Service Team Leaders who responded to the questionnaire — 68 percent to be exact. Work is enjoyable for Customer Service Team Leaders, who typically claim high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$31,781 - $67,512
(Median)
$32K
$46K
$68K
MEDIAN: $45,837
10%
50%
90%

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$9.37 - $21.04
(Median)
$9
$14
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,781 - $67,512  
   
Bonus
$760 - $6,544  
Profit Sharing
$304.10 - $4,932  
Commission
$970 - $10,256  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,792 - $58,022  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 502
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$9.37 - $21.04  
   
Hourly Tips
$0.10 - $5.88  
Overtime
$13.86 - $33.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$760 - $6,544  
   
Commission
$970 - $10,256  
Profit Sharing
$304.10 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,792 - $58,022  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 842
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Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.

Common Career Paths for Customer Service Team Leader


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At the upper end, Customer Service Team Leaders who move into an Operations Manager role can end up with a hefty increase in pay. The average income for Operations Managers is a much higher $59K per year. A Customer Service Supervisor or a Customer Service Manager is a typical transition from a Customer Service Team Leader role.

Customer Service Team Leader Job Listings

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Popular Employer Salaries for Customer Service Team Leader


Customer Service Team Leaders fill the offices of leading firms Target Corporation, Convergys Corporation, DIRECTV, LLC., Publix Super Markets Inc, and Meijer, Inc. Discover Financial Services LLC offers the largest salaries in town — $51K on average. Other employers shelling out big bucks include Whole Foods Market, Inc., DIRECTV, LLC., and Chase Bank, where Customer Service Team Leaders typically earn around $46K, $46K, or $43K, respectively.

Employees at Convergys Corporation, Publix Super Markets Inc, and Meijer, Inc. can also expect below-average earnings of $28K, $29K, and $30K.

Popular Skills for Customer Service Team Leader


Customer Service Team Leaders report using a deep pool of skills on the job. Most notably, facility with Training Program Development, Project Management, and Insurance are correlated to pay that is significantly above average, leading to increases of 25 percent, 24 percent, and 21 percent, respectively. Those listing Cash Handling as a skill should be prepared for drastically lower pay. Oral / Verbal Communication and Sales also typically command lower compensation. It is often found that people who know Customer Service are also skilled in Customer Relations and Customer Relationship Management (CRM).

Pay by Experience Level for Customer Service Team Leader

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Team Leaders, more experience in the field does not usually mean bigger paychecks. The average beginner in this position makes around $33K, but folks who have been around for five to 10 years see a markedly higher median salary of $39K. Customer Service Team Leaders claiming one to two decades of experience make an estimated median of $41K. Veterans who have acquired more than 20 years report a median income of $43K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $36,801

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Service Team Leaders in San Francisco enjoy an exceptional pay rate, 42 percent above the national average. Customer Service Team Leaders will also find cushy salaries in Chicago (+23 percent), New York (+22 percent), Salt Lake City (+21 percent), and Cincinnati (+14 percent). With compensation 14 percent below the national average, Jacksonville is not known for hefty paychecks and actually represents the lowest-paying market. Los Angeles and Phoenix are a couple other places where companies are known to pay below the median — salaries are 10 percent lower and 3 percent lower, respectively.

Customer Service Team Leader Reviews

What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in San Antonio:
"Hectic but fun when you...."
Pros: The fountain of resources made available to do our jobs. Great employees, good interdepartmental communications, open door policy,
Cons: The usual stuff, crazy/bad attitudes of some reps/customers. Plethora of systems problems, lack of flexibility outside of the required stuff. Repetativeness in what should be a less predictable environment.

Customer Service Team Leader in Hartland:
"It comes naturally."
Pros: I find the job to be very easy. I enjoy helping customers with their inquiries. I am creative and often find alternative solutions to solve dilemmas.
Cons: Slow. Boring. Same thing every day.

Customer Service Team Leader in Amarillo:
"I enjoy the rush and constant work in customer service."
Pros: I love all of the different people that I interact with on a daily basis. Everyone has a story and I love hearing it.
Cons: I can't always please everybody.

Related Job Salaries

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Experience Affects Customer Service Team Leader Salaries




National Average
$37,000


Skills That Affect Customer Service Team Leader Salaries

Training Program Development
up arrow 25%


Insurance
up arrow 21%


Problem Solving
up arrow 15%




Training
up arrow 2%

National Average
$37,000

Team Leadership
up arrow 1%

Customer Relations
up arrow 1%

Customer Service
up arrow 3%

up arrow 20%

Oral / Verbal Communication
up arrow 25%

Cash Handling
up arrow 43%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 217 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
27%
10-19 years
24%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 67%
medical benefits
Vision: 56%
dental benefits
None: 23%
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