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Customer Service Technician Salary

Customer Service Technicians in the United States can expect to earn an average of $17.28 per hour. Location is the biggest factor affecting pay for this group, followed by career duration. Most workers in this position report high levels of job satisfaction. Most enjoy medical while more than half get dental coverage. Vision coverage is also available to a majority. This report is based on answers to PayScale's salary questionnaire.

$28,030 - $56,178
(Median)
$28K
$39K
$56K
MEDIAN: $39,456
10%
50%
90%

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$11.51 - $27.05
(Median)
$12
$17
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,030 - $56,178  
   
Bonus
$0.00 - $2,740  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,574 - $58,744  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 85
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.51 - $27.05  
   
Overtime
$16.02 - $43.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,740  
   
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,574 - $58,744  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 197

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians report a narrow range of specific skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Customer Service and Electronic Troubleshooting are also commonly seen together.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Technicians, experience does not seem to be a major factor in determining pay. Salaries for inexperienced workers average out to $38K, and those with five to 10 years' experience earn a higher median of $35K. On average, Customer Service Technicians make $41K following one to two decades on the job. Customer Service Technicians who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $50K.

Related Job Salaries

United States (change)

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 29%

Experienced
up arrow 6%

National Average
$39,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


National Average
$39,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
2%
1-4 years
28%
5-9 years
29%
10-19 years
24%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 15%
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