Customer Service Technician Salary

Customer Service Technicians in the United States pull down an average of $16.63 per hour. Career duration is the biggest factor affecting pay for this group, followed by geography. The vast majority of Customer Service Technicians (83 percent) who took the survey are men. Health benefits are not enjoyed by everyone in this line of work, and one-fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the larger part. Among folks in this role, job satisfaction levels approximately match the national average. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$31,416 - $60,500
$31K
$42K
$60K
MEDIAN: $42,423
10%
50%
90%

Add this chart to your site: 640px    300px

$12.29 - $27.81
$12
$17
$28
MEDIAN: $16.63
10%
50%
90%

Add this chart to your site: 640px    300px

$0$65K
Salary $31,416 - $60,500
Bonus $2,948
Profit Sharing $700
Commission $200.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,325 - $65,801
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 24
Hourly Data $0$53
Hourly Rate $12.29 - $27.81
Overtime $18.85 - $53.44
Annual Data $0$65K
Bonus $2,948
Commission $200.00
Profit Sharing $700
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,325 - $65,801
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 70

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Service Technician

Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.

Read More...

Customer Service Technician Tasks

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

Pay by Experience Level for Customer Service Technician

Pay by Experience for a Customer Service Technician has a positive trend. An entry-level Customer Service Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 60 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $39,000 based on 28 salaries. An experienced Customer Service Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 31 salaries. A Customer Service Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $56,000 based on 12 salaries.

Customer Service Technician Reviews

Q: What is it like working as a Customer Service Technician?

Customer Service Technician in Weatherford:
"New Technology."
Pros: Putting a project in motion and observing the finished product.
Cons: Over bearing customers with outrageous expectations.

Related Job Salaries

Key Stats for Customer Service Technician

Gender

Female
17 %
Male
83 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
Less than 1 year
2%
1-4 years
45%
5-9 years
13%
10-19 years
27%
20 years or more
14%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Technician Salaries

▲44%

▲19%

National Average
$39,000

▼1%

▼10%

Skills That Affect Customer Service Technician Salaries

National Average
$39,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
2%
1-4 years
45%
5-9 years
13%
10-19 years
27%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 58%
vision benefits
Vision: 45%
no benefits
None: 27%
ADVERTISEMENT