Customer Service Technician Salary

Earnings for Customer Service Technicians in the United States come in at around $17.48 per hour on average. Location and tenure each impact pay for this group, with the former having the largest influence. The vast majority of Customer Service Technicians (80 percent) survey respondents are men. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,371 - $56,177
(Median)
$29K
$40K
$56K
MEDIAN: $40,243
10%
50%
90%

Add this chart to your site: 640px    300px

$11.43 - $27.00
(Median)
$11
$17
$27
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,371 - $56,177  
   
Bonus
$0.00 - $3,915  
Profit Sharing
$1,000 - $5,000  
Commission
$125.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,682 - $59,023  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 87
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.43 - $27.00  
   
Overtime
$16.09 - $43.10  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $3,915  
   
Commission
$125.00 - $15,000  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,682 - $59,023  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 202
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

Search for more jobs:


Survey takers who work as Customer Service Technicians usually report a few specific skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Electronic Troubleshooting as well.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Customer Service Technicians — those with more experience do not necessarily bring in higher earnings. During their first five years in the workforce, individuals in this position earn $35K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $38K. Customer Service Technicians bring in $42K after working for 10 to 20 years. As Customer Service Technicians reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $50K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 28%

Experienced
up arrow 6%

National Average
$39,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


Customer Service
0%

National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
28%
10-19 years
24%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 15%
ADVERTISEMENT