Customer Service Technician Salary

Median pay for Customer Service Technicians in the United States is around $17.01 per hour. Geography and years of experience each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and more than half earn dental coverage. For the most part, Customer Service Technicians enjoy their work and report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$27,882 - $56,461
(Median)
$28K
$39K
$56K
MEDIAN: $39,283
10%
50%
90%

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$11.67 - $26.70
(Median)
$12
$17
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,882 - $56,461  
   
Bonus
$0.00 - $2,650  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,810 - $58,354  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 82
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.67 - $26.70  
   
Overtime
$15.98 - $42.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,650  
   
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,810 - $58,354  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 195

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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians report a focused set of job skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Customer Service and Electronic Troubleshooting are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The median compensation for relatively untried workers is $34K; in the five-to-10 year group, it's higher at around $38K. On average, Customer Service Technicians make $41K following one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Customer Service Technicians with more than 20 years of experience earn a predictably higher median salary of $48K.

Related Job Salaries

United States (change)

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 26%

Experienced
up arrow 6%

National Average
$38,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


Customer Service
up arrow 1%

National Average
$38,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
29%
10-19 years
24%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 15%