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Customer Service Technician Salary

Customer Service Technicians in the United States can expect wages of $17.01 per hour on average. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and the larger part collect dental insurance. Among survey respondents, men are more common than women; 80 percent of Customer Service Technicians are male. This overview is based on answers to PayScale's salary questionnaire.

$27,931 - $56,365
(Median)
$28K
$39K
$56K
MEDIAN: $39,444
10%
50%
90%

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$11.60 - $26.81
(Median)
$12
$17
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$27,931 - $56,365  
   
Bonus
$0.00 - $2,715  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,666 - $58,614  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 83
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.60 - $26.81  
   
Overtime
$16.02 - $42.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,715  
   
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,666 - $58,614  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 195

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United States (change)


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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians note just a narrow range of job skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Electronic Troubleshooting as well.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Customer Service Technicians — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have fewer than five years of experience earn around $34K on average. People who have worked for five to 10 years can expect a higher median salary of $38K. After working for 10 to 20 years, Customer Service Technicians make a median salary of $41K. After two decades in the workforce, the average Customer Service Technician generally earns more than ever; median pay for this group is estimated at $49K.

Related Job Salaries

United States (change)

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 27%

Experienced
up arrow 7%

National Average
$39,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


Customer Service
0%

National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
29%
5-9 years
28%
10-19 years
25%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 69%
vision benefits Vision: 58% employee benefits None: 15%
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