Customer Service Technician Salary (United States)

A Customer Service Technician earns an average wage of $16.13 per hour. Experience has a moderate effect on income for this job.
Customer Service Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,417 - $55,316
(Median)
28K
34K
40K
48K
55K
MEDIAN: $39,556
10%
25%
50%
75%
90%
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Customer Service Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.20 - $25.88
(Median)
11
13
16
20
26
MEDIAN: $16.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,417 - $55,316  
   
Bonus
$0.00 - $2,885  
Profit Sharing
$1,000 - $5,000  
Commission
$196.53 - $3,052  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,075 - $57,988  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 266
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.20 - $25.88  
   
Overtime
$16.49 - $44.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,885  
   
Commission
$196.53 - $3,052  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,075 - $57,988  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 266
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United States (change)
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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 29%
Experienced
up arrow 11%
National Average
$38,000
Mid-Career
up arrow 2%
Entry-Level
up arrow 12%

Skills That Affect Customer Service Technician Salaries

National Average
$38,000
Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 59 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
30%
10-19 years
25%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 69%
vision benefits Vision: 56% employee benefits None: 15%
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