Customer Service Technician Salary

Customer Service Technicians in the United States take home approximately $17.48 per hour on average. Residence is the biggest factor affecting pay for this group, followed by tenure. Job satisfaction is reported as high by the vast majority of workers. Customer Service Technicians who took the survey are largely men, dominating at 80 percent. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data in this summary comes from the PayScale salary survey.

$28,634 - $56,331
(Median)
$29K
$40K
$56K
MEDIAN: $40,107
10%
50%
90%

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$11.52 - $27.11
(Median)
$12
$17
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$28,634 - $56,331  
   
Bonus
$0.00 - $3,915  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,620 - $58,972  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 85
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.52 - $27.11  
   
Overtime
$16.05 - $43.19  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $3,915  
   
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,620 - $58,972  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 200
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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians who responded to the survey indicated only a few skills that they use on the job. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Many workers who know Customer Service also know Electronic Troubleshooting.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Service Technicians, extensive experience does not lead to significantly more money. Folks with fewer than five years of experience take home $35K on average, and those who have worked for five to 10 years see a bigger median salary of $38K. The average pay reported by folks with 10 to 20 years of experience is around $42K. As Customer Service Technicians reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $50K.

Related Job Salaries

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 27%

Experienced
up arrow 6%

National Average
$39,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


Customer Service
0%

National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
28%
10-19 years
25%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%
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