Customer Service Technician Salary

In a profession for which the median take-home is approximately $40K, over a third of overall earnings for Customer Service Technicians arrives through commissions. Residence is the biggest factor affecting pay for this group, followed by career length. A strong majority report receiving medical coverage from their employers and the greater part collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. The vast majority of Customer Service Technicians (80 percent) survey respondents are men. The data in this summary comes from the PayScale salary survey.

$30,153 - $59,287
(Median)
$30K
$42K
$59K
MEDIAN: $42,331
10%
50%
90%

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$11.37 - $26.86
(Median)
$11
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,153 - $59,287  
   
Bonus
$0.00 - $4,404  
Profit Sharing
$1,965  
Commission
$14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,011 - $60,173  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 81
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$11.37 - $26.86  
   
Hourly Tips
$1.74  
Overtime
$16.82 - $44.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,404  
   
Commission
$14,740  
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,011 - $60,173  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 208
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Job Description for Customer Service Technician

Customer service technicians work with customers in-person, on the phone, or through electronic means such as email or chat to help them overcome problems related to services or devices. These technicians typically diagnose and troubleshoot problems for customers, and in some cases they may fix items personally.

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Customer Service Technician Tasks

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Survey takers who work as Customer Service Technicians typically report just a few professional skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Experience with Customer Service is often linked with knowledge of Electronic Troubleshooting.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Technicians, experience does not seem to be a major factor in determining pay. Workers with less than five years' experience earn around $35K on average, and those who have five to 10 years under their belts see a higher median salary of $39K. Customer Service Technicians claiming one to two decades of experience make an estimated median of $43K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Customer Service Technician with more than 20 years of experience can earn $51K on average.

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 27%

Experienced
up arrow 8%

National Average
$40,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 12%

Skills That Affect Customer Service Technician Salaries

Electronic Troubleshooting
up arrow 1%

National Average
$40,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
28%
10-19 years
23%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
medical benefits
Vision: 59%
dental benefits
None: 19%
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