Customer Service Technician Salary

The average Customer Service Technician in the United States can expect to rake in roughly $17.51 per hour. Geographic location and tenure each impact pay for this group, with the former having the largest influence. Most Customer Service Technicians report high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. The data for this synopsis comes from respondents who took the PayScale salary survey.

$29,429 - $56,104

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$11.23 - $26.88

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,429 - $56,104  
   
Bonus
$0.00 - $3,915  
Profit Sharing
$1,000 - $5,000  
Commission
$125.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,597 - $58,999  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$11.23 - $26.88  
   
Overtime
$16.13 - $43.01  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $3,915  
   
Commission
$125.00 - $15,000  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,597 - $58,999  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 207
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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians only report a few specific skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Aptitude in Customer Service tends to also indicate an understanding of Electronic Troubleshooting.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. During the first five years of their careers, Customer Service Technicians see a median income of $35K. Survey respondents with five to 10 years of experience report an only modestly higher median of $38K. Customer Service Technicians who work for 10 to 20 years in their occupation tend to earn about $42K. In the end, more experience does seem to mean larger paychecks; seasoned Customer Service Technicians with more than 20 years of experience earn a predictably higher median salary of $50K.

Related Job Salaries

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 28%

Experienced
up arrow 7%

National Average
$39,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries


Customer Service
0%

National Average
$39,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 60 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
28%
10-19 years
24%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 15%
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