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Customer Service Technician Salary (United States)

Customer Service Technicians in the United States pull down an average of $16.12 per hour. Most report receiving medical coverage from their employers and more than half collect dental insurance. Generally, women make up less than a third of all Customer Service Technicians who answered the questionnnaire. Most Customer Service Technicians report high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
Customer Service Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,428 - $55,786
(Median)
28K
34K
40K
49K
56K
MEDIAN: $40,095
10%
25%
50%
75%
90%
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Customer Service Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.47 - $25.34
(Median)
11
16
20
25
MEDIAN: $16.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,428 - $55,786  
   
Bonus
$0.00 - $2,650  
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,274 - $56,882  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 82
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.47 - $25.34  
   
Overtime
$16.49 - $42.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,650  
   
Profit Sharing
$1,000 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,274 - $56,882  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 180
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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians report a focused set of job skills. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Electronic Troubleshooting is a skill commonly found among those who know Customer Service.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Service Technicians do not generally earn higher incomes from more experience in the field. Folks who are navigating the first five years of their careers have a median salary of approximately $34K in this position. Those who have been around for five to 10 years don't get much more, though; the median salary in that group is $37K. Customer Service Technicians see a median salary of $41K after reaching one to two decades on the job. Veterans who have acquired more than 20 years report a median income of $46K, which is generally higher than the pay reported by other tenure groups.

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 22%
Experienced
up arrow 7%
National Average
$38,000
Mid-Career
up arrow 3%
Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries

National Average
$38,000
Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 56 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
29%
5-9 years
29%
10-19 years
26%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 70%
vision benefits Vision: 57% employee benefits None: 14%