A large fraction of take-home pay for Customer Service Technicians comes from commissions — more than a third on average, in fact. The median overall income in this field is approximately $39K. Location and experience level each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — close to a fifth lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. This report is based on responses to the PayScale salary survey.

$31,996 - $56,309
$32K
$41K
$56K
MEDIAN: $41,212
10%
50%
90%

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$11.29 - $26.99
$11
$17
$27
MEDIAN: $17.25
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,996 - $56,309  
   
Bonus
$1,017  
Profit Sharing
$700  
Commission
$15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,830 - $61,464  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 36
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$11.29 - $26.99  
   
Overtime
$18.78 - $53.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,017  
   
Commission
$15,000  
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,830 - $61,464  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 93

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Job Description for Customer Service Technician

Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.

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Customer Service Technician Tasks

  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.

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Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Technicians, more experience in the field does not usually mean bigger paychecks. Workers with less than five years' experience earn around $35K on average, and those who have five to 10 years under their belts see a higher median salary of $38K. On average, Customer Service Technicians make $47K following one to two decades on the job. Customer Service Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $51K.

Related Job Salaries

Key Stats for Customer Service Technician

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.
044
Less than 1 year
2%
1-4 years
44%
5-9 years
19%
10-19 years
22%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 29%

Experienced
up arrow 19%

National Average
$39,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 10%

Skills That Affect Customer Service Technician Salaries

National Average
$39,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 22 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
19%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 66%
vision benefits
Vision: 56%
dental benefits
None: 20%
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