Customer Service Technician Salary
Total annual pay for Customer Service Technicians is approximately $40K, and commissions account for a significant portion of this final number — over a third on average. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Health benefits are not enjoyed by everyone in this line of work, and between a fifth and a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. Though the majority of Customer Service Technicians do not report high levels of job satisfaction, most are moderately content with their role. Respondents to the PayScale salary survey provided the data for this report.
Job Description for Customer Service Technician
Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.Read More...
Flexibility may be necessary in this position to work on a rotating schedule, and a high school diploma is often a minimum requirement while some employers prefer those who have also attended vocational or trade school. Relevant work experience may also be required, though on-the-job training is available to some candidates. Customer service technicians must follow their employers’ guidelines and procedures at all times, and they are encouraged to keep their skills up-to-date by attending additional training classes. Some also train or coach new or junior customer service technicians.
Customer Service Technician Tasks
- Perform installations, maintenance, and repairs on equipment or facilities.
- Troubleshoot LAN issues, utilize recovery software, and document all work.
- Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
- Monitor and perform maintenance on computers, software, and personal networks.
- Promote key products and provide direct support for customers across all information technology (IT) issues.
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Pay by Experience Level for Customer Service Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Someone who has worked for fewer than five years earns around $36K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $39K. Customer Service Technicians who work for 10 to 20 years in their occupation tend to earn about $45K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $54K on average.
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Key Stats for Customer Service Technician
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