Customer Service Technician Salary
A large fraction of take-home pay for Customer Service Technicians comes from commissions — more than a third on average, in fact. The median overall income in this field is approximately $39K. Location and experience level each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — close to a fifth lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. This report is based on responses to the PayScale salary survey.
Job Description for Customer Service Technician
Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.Read More...
Flexibility may be necessary in this position to work on a rotating schedule, and a high school diploma is often a minimum requirement while some employers prefer those who have also attended vocational or trade school. Relevant work experience may also be required, though on-the-job training is available to some candidates. Customer service technicians must follow their employers’ guidelines and procedures at all times, and they are encouraged to keep their skills up-to-date by attending additional training classes. Some also train or coach new or junior customer service technicians.
Customer Service Technician Tasks
- Perform installations, maintenance, and repairs on equipment or facilities.
- Troubleshoot LAN issues, utilize recovery software, and document all work.
- Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
- Monitor and perform maintenance on computers, software, and personal networks.
- Promote key products and provide direct support for customers across all information technology (IT) issues.
Customer Service Technician Job Listings
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Pay by Experience Level for Customer Service Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Customer Service Technicians, more experience in the field does not usually mean bigger paychecks. Workers with less than five years' experience earn around $35K on average, and those who have five to 10 years under their belts see a higher median salary of $38K. On average, Customer Service Technicians make $47K following one to two decades on the job. Customer Service Technicians with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $51K.
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Key Stats for Customer Service Technician
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