Customer Service Technician Salary
Total annual pay for Customer Service Technicians is approximately $40K, and commissions account for a significant portion of this final number — over a third on average. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Health benefits are not enjoyed by everyone in this line of work, and between a fifth and a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. Though the majority of Customer Service Technicians do not report high levels of job satisfaction, most are moderately content with their role. Respondents to the PayScale salary survey provided the data for this report.
Job Description for Customer Service Technician
Customer service technicians work with customers in-person, on the phone, or through electronic means such as email or chat to help them overcome problems related to services or devices. These technicians typically diagnose and troubleshoot problems for customers, and in some cases they may fix items personally.Read More...
Some employers require previous technical experience depending on the complexity of the position, while others provide on-the-job training. These technicians must recommend resolutions for problems, and technical issues should be explained to customers so they are clearly understood. Customers should also be provided with repair-cost estimates, and all hands-on repairs must meet consistent quality standards. These technicians may also carry out periodic maintenance, and good manual dexterity is helpful for performing quality repairs. They must keep track of all devices and supplies used for work, and reports are kept of the help administered and the supplies used.
Some data entry skills are required for this position to keep records, and strong customer service skills are important in order to provide friendly service. A high school diploma is required for some positions, while others require a college degree in electronics, computer science, or a related field. Flexible hours and the ability to work weekend and holiday hours may also be required.
Customer Service Technician Tasks
- Monitor and perform maintenance on computers, software, and personal networks.
- Promote key products and provide direct support for customers across all information technology (IT) issues.
- Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
- Perform installations, maintenance, and repairs on equipment or facilities.
- Troubleshoot LAN issues, utilize recovery software, and document all work.
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Pay by Experience Level for Customer Service Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Someone who has worked for fewer than five years earns around $36K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $39K. Customer Service Technicians who work for 10 to 20 years in their occupation tend to earn about $45K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $54K on average.