Customer Service Technician Salary

On average, commissions constitute a fair portion (over a third) of final income for Customer Service Technicians. That final number averages out to $40K across the industry. Experience level is the biggest factor affecting pay for this group, followed by geography. While just under one in four report receiving no health benefits, a strong majority do receive medical coverage, and the greater part have dental, as well. For the most part, Customer Service Technicians enjoy their work and report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,913 - $55,232
$31K
$42K
$55K
MEDIAN: $42,423
10%
50%
90%

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$11.48 - $27.09
$11
$17
$27
MEDIAN: $17.32
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,913 - $55,232  
   
Bonus
$2,000  
Profit Sharing
$700  
Commission
$15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,288 - $61,988  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 32
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19$38$57
Hourly Rate
$11.48 - $27.09  
   
Overtime
$19.06 - $54.53  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$2,000  
   
Commission
$15,000  
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,288 - $61,988  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 81
© PayScale, Inc. @ www.payscale.com

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Job Description for Customer Service Technician

Customer service technicians interact with customers on behalf of their organizations. For example, those who work for computer companies must be able to explain computer issues and problems to consumers and serve them via phone, in-person, by email, or online chat platforms. They may serve as liaisons between customers and the company's mechanics who perform the actual repairs, and strong verbal and written communication skills are important in this position. Patience and customer service skills are also important to guide customers in troubleshooting computer problems.

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Customer Service Technician Tasks

  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.

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Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Customer Service Technicians. Someone who has worked for fewer than five years earns around $35K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $39K. For Customer Service Technicians, 10 to 20 years of experience on the job amounts to an average salary of $46K. Seasoned veterans with 20 years under their belts enjoy a median income of $56K.

Related Job Salaries

Key Stats for Customer Service Technician

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
17%
10-19 years
25%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Technician Salaries

▲42%

▲17%

National Average
$40,000

▼2%

▼11%

Skills That Affect Customer Service Technician Salaries

National Average
$40,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
17%
10-19 years
25%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 63%
vision benefits
Vision: 52%
dental benefits
None: 22%
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