The average wage for a Customer Service Technician is $15.98 per hour.
Customer Service Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,024 - $54,609
(Median)
28K
34K
39K
49K
55K
MEDIAN: $38,981
10%
25%
50%
75%
90%
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Customer Service Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.66 - $25.50
(Median)
12
16
20
25
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,024 - $54,609  
   
Bonus
$0.00 - $2,885  
Profit Sharing
$1,000 - $2,048  
Commission
$50.00 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,646 - $56,752  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 240
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.66 - $25.50  
   
Overtime
$16.77 - $44.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $2,885  
   
Commission
$50.00 - $3,000  
Profit Sharing
$1,000 - $2,048  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,646 - $56,752  
PayScale
Country: United States | Currency: USD | Updated: 24 Apr 2014 | Individuals Reporting: 240
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Customer Service Technician Job Listings

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Job Description for Customer Service Technician
  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.
Pay by Experience Level for Customer Service Technician
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 26%
Experienced
up arrow 12%
National Average
$37,000
Mid-Career
up arrow 3%
Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries

National Average
$37,000
Customer Service
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 54 votes.
Gender
Female
23%
female alumni
 
Male
77%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
31%
5-9 years
28%
10-19 years
25%
20 years or more
15%
Common Health Benefits
medical benefits Medical: 82% dental benefits Dental: 68%
vision benefits Vision: 56% employee benefits None: 15%
Find Out Exactly What You Should Be Paid
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