Customer Service Technician Salary

Commissions comprise a big part of overall income for Customer Service Technicians. The median take-home amount in this area is around $40K, and on average, more than a third of that final number comes from commissions. Geography and experience level each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A fair number report receiving medical coverage from their employers and a majority collect dental insurance. Men make up the vast majority of Customer Service Technicians (80 percent) who took the survey. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$30,153 - $59,287
(Median)
$30K
$42K
$59K
MEDIAN: $42,331
10%
50%
90%

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$11.37 - $26.86
(Median)
$11
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,153 - $59,287  
   
Bonus
$0.00 - $4,404  
Profit Sharing
$1,965  
Commission
$14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,011 - $60,173  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 81
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$11.37 - $26.86  
   
Hourly Tips
$1.74  
Overtime
$16.82 - $44.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,404  
   
Commission
$14,740  
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,011 - $60,173  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 208
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Job Description for Customer Service Technician

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

Customer Service Technician Job Listings

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Customer Service Technicians typically list a handful of skills they use on the job. Electronic Troubleshooting and Customer Service are considered valuable skills and can increase employee pay. Those with knowledge of Customer Service tend to be skilled in Electronic Troubleshooting as well.

Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Service Technicians, experience does not seem to be a major factor in determining pay. The median compensation for relatively untried workers is $35K; in the five-to-10 year group, it's higher at around $39K. After working for 10 to 20 years, Customer Service Technicians make a median salary of $43K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $51K.

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 27%

Experienced
up arrow 8%

National Average
$40,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 12%

Skills That Affect Customer Service Technician Salaries

Electronic Troubleshooting
up arrow 1%

National Average
$40,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
31%
5-9 years
28%
10-19 years
23%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
medical benefits
Vision: 59%
dental benefits
None: 19%
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