Total annual pay for Customer Service Technicians is approximately $40K, and commissions account for a significant portion of this final number — over a third on average. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Health benefits are not enjoyed by everyone in this line of work, and between a fifth and a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. Though the majority of Customer Service Technicians do not report high levels of job satisfaction, most are moderately content with their role. Respondents to the PayScale salary survey provided the data for this report.

$32,298 - $59,180
(Median)
$32K
$41K
$59K
MEDIAN: $41,212
10%
50%
90%

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$11.41 - $27.42
(Median)
$11
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,298 - $59,180  
   
Bonus
$983  
Profit Sharing
$700  
Commission
$15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,052 - $61,079  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 38
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$11.41 - $27.42  
   
Overtime
$18.61 - $47.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$983  
   
Commission
$15,000  
Profit Sharing
$700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,052 - $61,079  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 108
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Job Description for Customer Service Technician

Customer service technicians work with customers in-person, on the phone, or through electronic means such as email or chat to help them overcome problems related to services or devices. These technicians typically diagnose and troubleshoot problems for customers, and in some cases they may fix items personally.

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Customer Service Technician Tasks

  • Monitor and perform maintenance on computers, software, and personal networks.
  • Promote key products and provide direct support for customers across all information technology (IT) issues.
  • Upgrade computer platforms, train office staff, and maintain inventory of equipment and repairs.
  • Perform installations, maintenance, and repairs on equipment or facilities.
  • Troubleshoot LAN issues, utilize recovery software, and document all work.

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Pay by Experience Level for Customer Service Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Someone who has worked for fewer than five years earns around $36K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $39K. Customer Service Technicians who work for 10 to 20 years in their occupation tend to earn about $45K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $54K on average.

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Experience Affects Customer Service Technician Salaries

Late-Career
up arrow 35%

Experienced
up arrow 13%

National Average
$40,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 11%

Skills That Affect Customer Service Technician Salaries

National Average
$40,000

Customer Service
up arrow 2%

Electronic Troubleshooting
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
2%
1-4 years
40%
5-9 years
21%
10-19 years
21%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 67%
medical benefits
Vision: 57%
dental benefits
None: 22%
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