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Customer Service Traffic Analyst, Call Center Salary

A Customer Service Traffic Analyst, Call Center earns an average salary of $44,219 per year.
$28,665 - $61,184
MEDIAN: $39,443

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
$38,000 - $49,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$28,665 - $61,184  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 14
United States (change)

Job Description for Customer Service Traffic Analyst, Call Center

  • Create and prepare reports including daily operating reports, call analysis and adherence.
  • Monitor all incoming call flows to ensure that calls are routed correctly.
  • Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
  • Recognize and recommend operational improvements.

Customer Service Traffic Analyst, Call Center Job Listings

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60 %
40 %

Years of Experience

1-4 years
5-9 years
10-19 years

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 82% employee benefits None: 9%