XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
$28,665 - $61,184
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 14
Job Description for Customer Service Traffic Analyst, Call Center
Create and prepare reports including daily operating reports, call analysis and adherence.
Monitor all incoming call flows to ensure that calls are routed correctly.
Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
Recognize and recommend operational improvements.
Customer Service Traffic Analyst, Call Center Job Listings