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Customer Service Traffic Analyst, Call Center Average Salary

Change Country United States » Job » Customer Service Traffic Analyst, Call Center Overview » Customer Service Traffic Analyst, Call Center Salary
Updated: 17 Apr 2014
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Customer Service Traffic Analyst, Call Center Tasks

  • Create and prepare reports including daily operating reports, call analysis and adherence.
  • Monitor all incoming call flows to ensure that calls are routed correctly.
  • Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
  • Recognize and recommend operational improvements.
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key statistics
Key Statistics for Customer Service Traffic Analyst, Call Center Salaries and Jobs

Female
n/a
female alumni
 
Male
100%
male alumni
Salary:
Years of Experience
1-4 years
80%
5-9 years
20%
Most Common Health Benefits
medical benefits Medical: 100% dental benefits Dental: 100%
vision benefits Vision: 100% employee benefits None: n/a

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