Customer Service Traffic Analyst, Call Center Salary (United States)

A Customer Service Traffic Analyst, Call Center earns an average salary of $44,219 per year.
Customer Service Traffic Analyst, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,665 - $61,184
(Median)
29K
39K
46K
61K
MEDIAN: $39,443
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$38,000 - $49,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,665 - $61,184  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 14
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Job Description for Customer Service Traffic Analyst, Call Center

  • Create and prepare reports including daily operating reports, call analysis and adherence.
  • Monitor all incoming call flows to ensure that calls are routed correctly.
  • Prepare and analyze call volume, historical trend data, and forecasts including planning for impact of special events, seasonality, and promotions.
  • Recognize and recommend operational improvements.

Customer Service Traffic Analyst, Call Center Job Listings

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Gender

Female
60%
female alumni
 
Male
40%
male alumni

Years of Experience

1-4 years
64%
5-9 years
7%
10-19 years
29%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 82%
vision benefits Vision: 82% employee benefits None: 9%