Customer Service Traffic and Scheduling Analyst, Call Center Salary

Call Center Customer Service Traffic and Scheduling Analysts in the United States pull down an average of $16.44 per hour. More than half of Call Center Customer Service Traffic and Scheduling Analysts (60 percent) survey participants are women. The majority of Call Center Customer Service Traffic and Scheduling Analysts claim high levels of job satisfaction. Medical and dental benefits are awarded to a strong majority, and more than half earn vision coverage. The numbers in this rundown were provided by PayScale's salary survey participants.

$40,521 - $54,440
$48K
MEDIAN: $48,495
50%

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$13.38 - $20.23
$16
MEDIAN: $16.44
50%

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$0$55K
Salary $48,495
Bonus $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,106 - $55,960
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 8
Hourly Data $0$25
Hourly Rate $16.44
Overtime $22.85
Annual Data $0$55K
Bonus $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,106 - $55,960
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 9

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.
  • Collates and analyzes data relating to volume of inbound calls.
  • Trends historical data according to volume of call traffic against established metrics.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

Key Stats for Customer Service Traffic and Scheduling Analyst, Call Center

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
59%
5-9 years
35%
10-19 years
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
▲23%

Mid-Career
▲22%

National Average
$41,000

Entry-Level
▼18%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
59%
5-9 years
35%
10-19 years
6%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 75%
vision benefits
Vision: 58%
no benefits
None: 17%
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