Customer Service Traffic and Scheduling Analyst, Call Center Salary

For Call Center Customer Service Traffic and Scheduling Analysts, hourly average wages total $16.78 per hour. The majority of Call Center Customer Service Traffic and Scheduling Analysts (63 percent) who took the survey are female. This field is filled with high levels of job satisfaction; most Call Center Customer Service Traffic and Scheduling Analysts are happy with their jobs. Medical and dental benefits are awarded to almost all, and a large number earn vision coverage. The information for this snapshot was generated by responses to the PayScale salary survey.

$40,000 - $54,853
$50K
MEDIAN: $50,050
50%

Add this chart to your site: 640px    300px

$15.10 - $20.51
$17
MEDIAN: $16.78
50%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$50,050  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,903 - $56,664  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 7
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$16.78  
   
Overtime
$23.71  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,903 - $56,664  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 8

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.
  • Collates and analyzes data relating to volume of inbound calls.
  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

Search for more jobs:

Key Stats for Customer Service Traffic and Scheduling Analyst, Call Center

Gender

Female
63 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
1-4 years
40%
5-9 years
47%
10-19 years
7%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
▲22%

Mid-Career
▲21%

National Average
$41,000

Entry-Level
▼19%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
40%
5-9 years
47%
10-19 years
7%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 91%
vision benefits
Vision: 82%
no benefits
None: 9%