Average Call Center Customer Service Traffic and Scheduling Analysts in the United States make around $15.98 per hour. Almost all report receiving medical and dental coverage from their employers and a large number collect vision insurance. Women Call Center Customer Service Traffic and Scheduling Analysts who took the survey just slightly outnumber men. Most workers in this position report high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.

$40,000 - $54,853
$50K
MEDIAN: $50,050
50%

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$14.81 - $18.67
$16
MEDIAN: $15.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$50,050  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,009 - $56,664  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 7
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$15.98  
   
Overtime
$23.71  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,009 - $56,664  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 8

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.
  • Collates and analyzes data relating to volume of inbound calls.
  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Key Stats for Customer Service Traffic and Scheduling Analyst, Call Center

Gender

Female
57 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
40%
5-9 years
47%
10-19 years
7%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 29%

Mid-Career
up arrow 28%

National Average
$39,000

Entry-Level
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

1-4 years
40%
5-9 years
47%
10-19 years
7%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 91%
vision benefits
Vision: 82%
dental benefits
None: 9%
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