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Customer Service Traffic and Scheduling Analyst, Call Center Salary

An average Call Center Customer Service Traffic and Scheduling Analyst in the United States can expect to take home roughly $15.22 per hour. A fair number enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Though the majority of Call Center Customer Service Traffic and Scheduling Analysts do not report high levels of job satisfaction, most are moderately content with their role. Men make up the majority of Call Center Customer Service Traffic and Scheduling Analysts (65 percent) survey respondents. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$39,521 - $55,751
(Median)
$40K
$46K
$56K
MEDIAN: $46,422
10%
50%
90%

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$12.15 - $21.90
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$39,521 - $55,751  
   
Bonus
$0.00 - $2,591  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,269 - $54,581  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.15 - $21.90  
   
Overtime
$20.57 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,591  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,269 - $54,581  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 22
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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United States (change)

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 16%

Mid-Career
up arrow 3%

National Average
$43,000

Entry-Level
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
30%
5-9 years
37%
10-19 years
28%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 85%
vision benefits Vision: 79% employee benefits None: 15%
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