Customer Service Traffic and Scheduling Analyst, Call Center Salary

Call Center Customer Service Traffic and Scheduling Analysts in the United States can expect to earn an average of $47K annually. A strong majority report receiving medical coverage from their employers and most collect dental insurance. Most people who answered the questionnaire are men; 63 percent of Call Center Customer Service Traffic and Scheduling Analysts are male. Most Call Center Customer Service Traffic and Scheduling Analysts are fairly content with their jobs, and work satisfaction falls in line with the national average. The numbers in this rundown were provided by PayScale's salary survey participants.

$39,631 - $55,622

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$12.15 - $21.90

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$39,631 - $55,622  
   
Bonus
$0.00 - $2,860  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 22
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.15 - $21.90  
   
Overtime
$20.57 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,860  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 22
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 16%

Mid-Career
up arrow 2%

National Average
$43,000

Entry-Level
up arrow 21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

1-4 years
30%
5-9 years
36%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 86%
vision benefits Vision: 80% employee benefits None: 14%
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