Customer Service Traffic and Scheduling Analyst, Call Center Salary

Earnings for Call Center Customer Service Traffic and Scheduling Analysts in the United States come in at around $46K annually on average. The majority of Call Center Customer Service Traffic and Scheduling Analysts (65 percent) who took the survey are men. The majority of individuals in this role claim moderate levels of job satisfaction. Most report receiving medical coverage from their employers and a large number collect dental insurance. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$39,418 - $55,500
(Median)
$39K
$46K
$56K
MEDIAN: $46,382
10%
50%
90%

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$11.61 - $21.45
(Median)
$12
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$39,418 - $55,500  
   
Bonus
$0.00 - $2,885  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,355 - $54,419  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.61 - $21.45  
   
Overtime
$26.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,885  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,355 - $54,419  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 18
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 15%

Mid-Career
up arrow 2%

National Average
$44,000

Entry-Level
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
29%
5-9 years
44%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 88%
medical benefits
Vision: 82%
dental benefits
None: 12%
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