Customer Service Traffic and Scheduling Analyst, Call Center Salary (United States)

Annual pay for Customer Service Traffic and Scheduling Analysts in the United States typically comes in around $41,540 annually. Compensation ranges from $28,625 on the low end to $54,424 per year on the high end. Medical and dental benefits are awarded to a solid majority, and most earn vision coverage. Women are just slightly outnumbered in the field, with male Customer Service Traffic and Scheduling Analysts making up 58 percent of workers. Most people on this career path report moderate levels of job satisfaction. This outline is derived from replies to PayScale's salary survey.
Customer Service Traffic and Scheduling Analyst, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,718 - $55,879
(Median)
33K
40K
49K
56K
MEDIAN: $44,065
10%
25%
75%
90%
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Customer Service Traffic and Scheduling Analyst, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.29 - $22.60
(Median)
12
19
23
MEDIAN: $15.00
10%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$32,718 - $55,879  
   
Bonus
$0.00 - $3,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,625 - $54,424  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 30
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.29 - $22.60  
   
Overtime
$19.11 - $31.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,020  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,625 - $54,424  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 25
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 21%
Mid-Career
up arrow 1%
National Average
$42,000
Entry-Level
up arrow 16%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 7 votes.

Gender

Female
42%
female alumni
 
Male
58%
male alumni

Years of Experience

1-4 years
29%
5-9 years
42%
10-19 years
25%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 84%
vision benefits Vision: 77% employee benefits None: 16%
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