Customer Service Traffic and Scheduling Analyst, Call Center Salary

Median pay for Call Center Customer Service Traffic and Scheduling Analysts in the United States is around $46K per year. Work is reasonably fulfilling for most Call Center Customer Service Traffic and Scheduling Analysts — the majority report average levels of job satisfaction. Call Center Customer Service Traffic and Scheduling Analysts who participated in the survey are largely men, dominating at 65 percent. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a large number. The numbers in this rundown were provided by PayScale's salary survey participants.

$39,418 - $55,500
(Median)
$39K
$46K
$56K
MEDIAN: $46,382
10%
50%
90%

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$11.61 - $21.45
(Median)
$12
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$39,418 - $55,500  
   
Bonus
$0.00 - $2,885  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,355 - $54,419  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.61 - $21.45  
   
Overtime
$26.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,885  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,355 - $54,419  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 18
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 15%

Mid-Career
up arrow 2%

National Average
$44,000

Entry-Level
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
29%
5-9 years
44%
10-19 years
22%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 88%
medical benefits
Vision: 82%
dental benefits
None: 12%
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