Customer Service Traffic and Scheduling Analyst, Call Center Salary (United States)

A Customer Service Traffic and Scheduling Analyst, Call Center earns an average salary of $43,840 per year. Most people move on to other jobs if they have more than 20 years' experience in this career. Experience has a moderate effect on pay for this job.
Customer Service Traffic and Scheduling Analyst, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,944 - $55,748
(Median)
33K
40K
49K
56K
MEDIAN: $43,839
10%
25%
75%
90%
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Customer Service Traffic and Scheduling Analyst, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.29 - $22.60
(Median)
12
19
23
MEDIAN: $15.00
10%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$32,944 - $55,748  
   
Bonus
$0.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,721 - $54,346  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 56
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.29 - $22.60  
   
Overtime
$19.11 - $31.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,721 - $54,346  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 56
Is Customer Service Traffic and Scheduling Analyst, Call Center your job title? Get a personalized salary report!
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 20%
Mid-Career
up arrow 1%
National Average
$42,000
Entry-Level
up arrow 15%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 7 votes.

Gender

Female
41%
female alumni
 
Male
59%
male alumni

Years of Experience

1-4 years
30%
5-9 years
41%
10-19 years
25%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 84%
vision benefits Vision: 78% employee benefits None: 16%
Find Out Exactly What You Should Be Paid
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