The average Call Center Customer Service Traffic and Scheduling Analyst in the United States can expect to rake in roughly $15.98 per hour. Job satisfaction is reported as high by the vast majority of workers. Nearly all have medical and dental plans, and almost all have vision insurance. Men working as Call Center Customer Service Traffic and Scheduling Analysts who took the survey just slightly outnumber women at 50 percent. Women Call Center Customer Service Traffic and Scheduling Analysts who took the survey just slightly outnumber men. Participants in PayScale's salary questionnaire provided the particulars of this report.

$47,166 - $55,263
(Median)
$
$52K
$
MEDIAN: $51,815
50%

Add this chart to your site: 640px    300px

$14.81 - $18.47
(Median)
$
$16
$
MEDIAN: $15.00
50%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$51,815  
   
Bonus
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,695 - $57,162  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 6
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$15.98  
   
Overtime
$25.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$2,500  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,695 - $57,162  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 8
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

Search for more jobs:

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 26%

Mid-Career
up arrow 25%

National Average
$40,000

Entry-Level
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
36%
5-9 years
57%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 91%
medical benefits
Vision: 91%
dental benefits
None: 9%
ADVERTISEMENT