Customer Service Traffic and Scheduling Analyst, Call Center Salary

The average Call Center Customer Service Traffic and Scheduling Analyst in the United States earns approximately $47K per year. Male Call Center Customer Service Traffic and Scheduling Analysts are more prevalent than women among those who took the survey — 63 percent of professionals. Medical benefits are awarded to a fair number, and a large number earn dental coverage. The majority of individuals in this role claim moderate levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$39,631 - $55,622
(Median)
$40K
$47K
$56K
MEDIAN: $46,642
10%
50%
90%

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$12.15 - $21.90
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$39,631 - $55,622  
   
Bonus
$0.00 - $2,860  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 22
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.15 - $21.90  
   
Overtime
$20.57 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,860  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 22
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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 16%

Mid-Career
up arrow 2%

National Average
$43,000

Entry-Level
up arrow 21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

1-4 years
30%
5-9 years
36%
10-19 years
27%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 86%
vision benefits Vision: 80% employee benefits None: 14%
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