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Customer Service Traffic and Scheduling Analyst, Call Center Salary

For Call Center Customer Service Traffic and Scheduling Analysts, annual average wages total $46K per year. For the most part, people in this position report moderate levels of job satisfaction. A fair number report receiving medical coverage from their employers and a large number collect dental insurance. Men make up the majority of Call Center Customer Service Traffic and Scheduling Analysts (65 percent) survey respondents. This overview is based on answers to PayScale's salary questionnaire.

$39,360 - $55,622
(Median)
$39K
$46K
$56K
MEDIAN: $46,144
10%
50%
90%

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$12.15 - $21.90
(Median)
$12
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$39,360 - $55,622  
   
Bonus
$0.00 - $3,064  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 22
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.15 - $21.90  
   
Overtime
$20.57 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,064  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,395 - $54,502  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 22

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Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 16%

Mid-Career
up arrow 2%

National Average
$43,000

Entry-Level
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
30%
5-9 years
39%
10-19 years
27%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 86%
vision benefits Vision: 80% employee benefits None: 14%
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