What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »
Browse Categories

Customer Service Traffic and Scheduling Analyst, Call Center Salary

Earnings for Call Center Customer Service Traffic and Scheduling Analysts in the United States come in at around $45K annually on average. Most people who answered the questionnaire are men; 64 percent of Call Center Customer Service Traffic and Scheduling Analysts are male. A strong majority enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. For the most part, people in this position report moderate levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
$34,905 - $55,273
(Median)
35K
40K
50K
55K
MEDIAN: $44,777
10%
25%
75%
90%

Add this chart to your site: 640px    300px

$12.20 - $22.04
(Median)
12
18
22
MEDIAN: $15.00
10%
75%
90%

Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$34,905 - $55,273  
   
Bonus
$0.00 - $3,041  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,909 - $54,192  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 25
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$12.20 - $22.04  
   
Overtime
$18.31 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,041  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,909 - $54,192  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 23
United States (change)

Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Trends historical data according to volume of call traffic against established metrics.
  • Formulate and present recommendations for achieving productivity goals based on findings.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.
  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.
  • Collates and analyzes data relating to volume of inbound calls.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

Search for more jobs:

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
up arrow 19%

Mid-Career
up arrow 2%

National Average
$41,000

Entry-Level
up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

1-4 years
29%
5-9 years
40%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 84%
vision benefits Vision: 78% employee benefits None: 16%