Earnings for Customer Service Traffic and Scheduling Managers of Call Centers in the United States come in at around $51K per year on average. Male Customer Service Traffic and Scheduling Managers of Call Centers who responded to the survey are more common than women; more than half (65 percent) are men. The majority of workers are highly satisfied with their job. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The data in this summary comes from the PayScale salary survey.

$33,242 - $75,751
$33K
$51K
$76K
MEDIAN: $51,318
10%
50%
90%

Add this chart to your site: 640px    300px

$12.87 - $24.24
$13
$17
$24
MEDIAN: $17.49
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$33,242 - $75,751  
   
Bonus
$-0.50 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,598 - $69,666  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.87 - $24.24  
   
Overtime
$24.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$-0.50 - $9,863  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,598 - $69,666  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 13

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

Customer service traffic and scheduling managers must have leadership and the ability to work with a wide range of people. In a call center setting, these managers are typically responsible for managing daily activities related to traffic flow, working with staff members to ensure service function and productivity, managing daily scheduling for both staff and clients, and developing a common standard for operating procedures within the call center.

Read More...

Customer Service Traffic and Scheduling Manager, Call Center Tasks

  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.
  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

Search for more jobs:

Related Job Salaries

Key Stats for Customer Service Traffic and Scheduling Manager, Call Center

Gender

Female
35 %
Male
65 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
029
1-4 years
29%
5-9 years
29%
10-19 years
29%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 19%

National Average
$49,000

Mid-Career
up arrow 4%

Entry-Level
up arrow 26%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
0%

Customer Service
0%

National Average
$49,000

Windows Operating System General Use
up arrow 16%

Microsoft Word
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
29%
5-9 years
29%
10-19 years
29%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 76%
vision benefits
Vision: 66%
dental benefits
None: 14%
ADVERTISEMENT