Customer Service Traffic and Scheduling Manager, Call Center Salary

The average Customer Service Traffic and Scheduling Manager of Call Center in the United States earns approximately $52K annually. Job satisfaction for Customer Service Traffic and Scheduling Managers of Call Centers is high. Men make up the majority of Customer Service Traffic and Scheduling Managers of Call Centers (68 percent) survey respondents. Medical benefits are awarded to most, and a strong majority earn dental coverage. This overview is based on answers to PayScale's salary questionnaire.

$34,556 - $76,086
$35K
$52K
$76K
MEDIAN: $51,612
10%
50%
90%

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$12.87 - $24.24
$13
$17
$24
MEDIAN: $17.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$34,556 - $76,086  
   
Bonus
$-0.50 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,991 - $69,868  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 20
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.87 - $24.24  
   
Overtime
$24.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$-0.50 - $9,863  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,991 - $69,868  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 13
© PayScale, Inc. @ www.payscale.com

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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

Customer service traffic and scheduling managers must have leadership and the ability to work with a wide range of people. In a call center setting, these managers are typically responsible for managing daily activities related to traffic flow, working with staff members to ensure service function and productivity, managing daily scheduling for both staff and clients, and developing a common standard for operating procedures within the call center.

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Customer Service Traffic and Scheduling Manager, Call Center Tasks

  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.
  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Related Job Salaries

Key Stats for Customer Service Traffic and Scheduling Manager, Call Center

Gender

Female
32 %
Male
68 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
30%
5-9 years
30%
10-19 years
27%
20 years or more
12%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
▲21%

National Average
$49,000

Mid-Career
▼8%

Entry-Level
▼25%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries


Customer Service
▼0%

National Average
$49,000

Windows Operating System General Use
▼16%

Microsoft Word
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

1-4 years
30%
5-9 years
30%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
vision benefits
Vision: 64%
dental benefits
None: 14%
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