Customer Service Traffic and Scheduling Manager, Call Center Salary

Median pay for Customer Service Traffic and Scheduling Managers of Call Centers in the United States is around $51K per year. Most people who answered the questionnaire are men; 67 percent of Customer Service Traffic and Scheduling Managers of Call Centers are male. Job satisfaction is high and work is enjoyable for most Customer Service Traffic and Scheduling Managers of Call Centers. Medical and dental benefits are awarded to a fair number, and the greater part earn vision coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$34,617 - $73,625
$35K
$51K
$74K
MEDIAN: $50,676
10%
50%
90%

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$12.80 - $24.24
$13
$17
$24
MEDIAN: $17.49
10%
50%
90%

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$0$73K
Salary $34,617 - $73,625
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,056 - $68,882
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 14
Hourly Data $0$24
Hourly Rate $12.80 - $24.24
Overtime $14.14
Annual Data $0$68K
Bonus $2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,056 - $68,882
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 13

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

Customer service traffic and scheduling managers must have leadership and the ability to work with a wide range of people. In a call center setting, these managers are typically responsible for managing daily activities related to traffic flow, working with staff members to ensure service function and productivity, managing daily scheduling for both staff and clients, and developing a common standard for operating procedures within the call center.

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Customer Service Traffic and Scheduling Manager, Call Center Tasks

  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals
  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

Related Job Salaries

Key Stats for Customer Service Traffic and Scheduling Manager, Call Center

Gender

Female
33 %
Male
67 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
1-4 years
33%
5-9 years
22%
10-19 years
30%
20 years or more
15%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
▲30%

National Average
$46,000

Mid-Career
▼1%

Entry-Level
▼19%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries


Customer Service
▲7%

National Average
$46,000

Windows Operating System General Use
▼10%

Microsoft Word
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

1-4 years
33%
5-9 years
22%
10-19 years
30%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 71%
vision benefits
Vision: 62%
no benefits
None: 19%
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