Customer Service Traffic and Scheduling Manager, Call Center Salary
Earnings for Customer Service Traffic and Scheduling Managers of Call Centers in the United States come in at around $51K per year on average. Male Customer Service Traffic and Scheduling Managers of Call Centers who responded to the survey are more common than women; more than half (65 percent) are men. The majority of workers are highly satisfied with their job. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The data in this summary comes from the PayScale salary survey.
|Salary||$33,242 - $75,751|
|Bonus||$-0.50 - $9,863|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$29,598 - $69,666|
|Hourly Rate||$12.87 - $24.24|
|Bonus||$-0.50 - $9,863|
|Total Pay (||$29,598 - $69,666|
Job Description for Customer Service Traffic and Scheduling Manager, Call Center
Customer service traffic and scheduling managers must have leadership and the ability to work with a wide range of people. In a call center setting, these managers are typically responsible for managing daily activities related to traffic flow, working with staff members to ensure service function and productivity, managing daily scheduling for both staff and clients, and developing a common standard for operating procedures within the call center.Read More...
This position requires leadership skills and the ability to develop proper scheduling, and these managers typically work full-time in an office setting during regular weekly business hours. They work with a variety of people, including both staff members and clients, and several years of experience in management are generally required for this position while some employers also require an associate's degree or higher.
Customer Service Traffic and Scheduling Manager, Call Center Tasks
- Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
- Develops and establishes standards and operational procedures for the department.
- Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
- Work with other peers within the call center/customer service function to ensure meeting productivity goals.
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