Customer Service Traffic and Scheduling Manager, Call Center Salary

Customer Service Traffic and Scheduling Managers of Call Centers in the United States can expect to earn an average of $51K per year. A large number get medical and dental insurance, and a majority get vision plans, too. Men make up a slight majority of Customer Service Traffic and Scheduling Managers of Call Centers (53 percent) who responded to the survey. Most workers in this position report high levels of job satisfaction. The data for this synopsis comes from respondents who took the PayScale salary survey.

$33,929 - $76,688
(Median)
$34K
$51K
$77K
MEDIAN: $50,765
10%
50%
90%

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$10.82 - $22.58
(Median)
$11
$17
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$33,929 - $76,688  
   
Bonus
$0.00 - $11,562  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,709 - $76,818  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.82 - $22.58  
   
Overtime
$0.21 - $30.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,562  
   
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,709 - $76,818  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 23
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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Professional skills reported by Customer Service Traffic and Scheduling Managers of Call Centers are few in number. Most notably, skills in Microsoft Office, Customer Service, Microsoft Word, and Windows Operating System General Use are correlated to pay that is above average. Skills that pay less than market rate include Windows Operating System General Use, Microsoft Word, and Customer Service.

Related Job Salaries

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Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 24%

National Average
$48,000

Mid-Career
up arrow 6%

Entry-Level
up arrow 19%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 3%

National Average
$48,000

Customer Service
up arrow 6%

Windows Operating System General Use
up arrow 14%

Microsoft Word
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
26%
5-9 years
30%
10-19 years
33%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
medical benefits
Vision: 70%
dental benefits
None: 11%
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