Customer Service Traffic and Scheduling Manager, Call Center Salary

Average Customer Service Traffic and Scheduling Managers of Call Centers in the United States make around $49K per year. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Job satisfaction is high and work is enjoyable for most Customer Service Traffic and Scheduling Managers of Call Centers. The numbers in this rundown were provided by PayScale's salary survey participants.

$33,099 - $75,727

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$9.91 - $20.61

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$33,099 - $75,727  
   
Bonus
$0.00 - $11,150  
Profit Sharing
$500 - $2,948  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,406 - $76,327  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 70
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$9.91 - $20.61  
   
Overtime
$18.12 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,150  
   
Profit Sharing
$500 - $2,948  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,406 - $76,327  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 25
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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Survey results show that Customer Service Traffic and Scheduling Managers of Call Centers typically report just a few professional skills. Those who have experience with Microsoft Office, Microsoft Word, and Windows Operating System General Use can expect to be compensated well for these skills. Skills that are correlated to lower pay, on the other hand, include Windows Operating System General Use and Microsoft Word.

Related Job Salaries

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Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 18%

National Average
$45,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 15%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 3%

National Average
$45,000

Windows Operating System General Use
up arrow 8%

Microsoft Word
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

1-4 years
26%
5-9 years
29%
10-19 years
35%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 77%
vision benefits Vision: 69% employee benefits None: 13%
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