Customer Service Traffic and Scheduling Manager, Call Center Salary (United States)

The average pay for a Customer Service Traffic and Scheduling Manager, Call Center is $48,852 per year. People in this job generally don't have more than 20 years' experience.
Customer Service Traffic and Scheduling Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,722 - $72,747
(Median)
33K
49K
60K
73K
MEDIAN: $48,852
10%
50%
75%
90%
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Customer Service Traffic and Scheduling Manager, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.06 - $24.24
(Median)
10
12
14
19
24
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$32,722 - $72,747  
   
Bonus
$0.00 - $10,665  
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,500 - $72,291  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 89
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.06 - $24.24  
   
Overtime
$16.40 - $30.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $10,665  
   
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,500 - $72,291  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 33
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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 12%
Mid-Career
up arrow 2%
National Average
$45,000
Entry-Level
up arrow 14%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 2%
National Average
$45,000
Windows Operating System General Use
up arrow 8%
Microsoft Word
up arrow 8%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 24 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

1-4 years
31%
5-9 years
25%
10-19 years
32%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 61% employee benefits None: 19%