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Customer Service Traffic and Scheduling Manager, Call Center Salary

For Customer Service Traffic and Scheduling Managers of Call Centers, annual average wages total $49K per year. Job satisfaction for Customer Service Traffic and Scheduling Managers of Call Centers is high. Although a fair number have medical coverage and the larger part have dental coverage, one-fifth claim no health benefits at all. Women account for the majority of Customer Service Traffic and Scheduling Managers of Call Centers who responded to the questionnaire — 66 percent to be exact. The information for this snapshot was generated by responses to the PayScale salary survey.
$32,576 - $73,049
(Median)
33K
49K
60K
73K
MEDIAN: $48,873
10%
50%
75%
90%

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$10.00 - $22.51
(Median)
10
14
18
23
MEDIAN: $13.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$32,576 - $73,049  
   
Bonus
$0.00 - $11,074  
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,845 - $72,966  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 86
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.00 - $22.51  
   
Overtime
$16.28 - $30.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,074  
   
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,845 - $72,966  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 30
United States (change)

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Customer Service Traffic and Scheduling Managers of Call Centers report a focused set of job skills. Those who have experience with Microsoft Office, Microsoft Word, and Windows Operating System General Use can expect to be compensated well for these skills. At the other end of the pay range are skills like Windows Operating System General Use and Microsoft Word.

Related Job Salaries

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 13%

National Average
$44,000

Mid-Career
up arrow 4%

Entry-Level
up arrow 14%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 3%

National Average
$44,000

Microsoft Word
up arrow 6%

Windows Operating System General Use
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 22 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

1-4 years
29%
5-9 years
24%
10-19 years
34%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 68%
vision benefits Vision: 58% employee benefits None: 20%