Customer Service Traffic and Scheduling Manager, Call Center Salary

Pay for Customer Service Traffic and Scheduling Managers of Call Centers in the United States sits in the ballpark of $51K per year. Men make up a slight majority of Customer Service Traffic and Scheduling Managers of Call Centers (53 percent) who responded to the survey. Job satisfaction for Customer Service Traffic and Scheduling Managers of Call Centers is high. A large number receive medical and dental insurance and the larger part get vision plans. This overview is based on answers to PayScale's salary questionnaire.

$33,929 - $76,688
(Median)
$34K
$51K
$77K
MEDIAN: $50,765
10%
50%
90%

Add this chart to your site: 640px    300px

$10.82 - $22.58
(Median)
$11
$17
$23
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$33,929 - $76,688  
   
Bonus
$0.00 - $11,562  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,709 - $76,818  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.82 - $22.58  
   
Overtime
$0.21 - $30.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,562  
   
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,709 - $76,818  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 23
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

Search for more jobs:


Survey takers who work as Customer Service Traffic and Scheduling Managers of Call Centers report a focused set of job skills. Most notably, skills in Microsoft Office, Customer Service, Microsoft Word, and Windows Operating System General Use are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Windows Operating System General Use, Microsoft Word, and Customer Service.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 24%

National Average
$48,000

Mid-Career
up arrow 6%

Entry-Level
up arrow 19%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 3%

National Average
$48,000

Customer Service
up arrow 6%

Windows Operating System General Use
up arrow 14%

Microsoft Word
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
26%
5-9 years
30%
10-19 years
33%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 80%
medical benefits
Vision: 70%
dental benefits
None: 11%
ADVERTISEMENT