Customer Service Traffic and Scheduling Managers of Call Centers in the United States can expect wages of $51K annually on average. Most Customer Service Traffic and Scheduling Managers of Call Centers like their work and job satisfaction is high. There are more male Customer Service Traffic and Scheduling Managers of Call Centers than female among those who completed the questionnaire, making up 65 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. The data in this summary comes from the PayScale salary survey.

$33,514 - $74,890
(Median)
$34K
$51K
$75K
MEDIAN: $50,644
10%
50%
90%

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$12.75 - $24.02
(Median)
$13
$17
$24
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$33,514 - $74,890  
   
Bonus
$-0.50 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,831 - $69,103  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.75 - $24.02  
   
Overtime
$24.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$-0.50 - $9,863  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,831 - $69,103  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 14
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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 16%

National Average
$48,000

Mid-Career
up arrow 11%

Entry-Level
up arrow 25%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Customer Service
up arrow 2%

Microsoft Office
up arrow 1%

National Average
$48,000

Windows Operating System General Use
up arrow 14%

Microsoft Word
up arrow 14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

1-4 years
27%
5-9 years
32%
10-19 years
30%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 74%
medical benefits
Vision: 65%
dental benefits
None: 16%
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