Customer Service Traffic and Scheduling Manager, Call Center Salary

Customer Service Traffic and Scheduling Managers of Call Centers in the United States take home approximately $49K per year on average. Most workers in this position report high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$33,225 - $75,513
(Median)
$33K
$49K
$76K
MEDIAN: $48,824
10%
50%
90%

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$9.91 - $20.61
(Median)
$9
$14
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$33,225 - $75,513  
   
Bonus
$0.00 - $11,074  
Profit Sharing
$500 - $2,948  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,537 - $76,395  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 72
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$9.91 - $20.61  
   
Overtime
$18.12 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $11,074  
   
Profit Sharing
$500 - $2,948  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,537 - $76,395  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 25
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Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Professional skills reported by Customer Service Traffic and Scheduling Managers of Call Centers are few in number. Those who have experience with Microsoft Office, Microsoft Word, and Windows Operating System General Use can expect to be compensated well for these skills. Skills that pay less than market rate include Windows Operating System General Use and Microsoft Word.

Related Job Salaries

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Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 21%

National Average
$44,000

Mid-Career
up arrow 1%

Entry-Level
up arrow 14%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
up arrow 5%

National Average
$44,000

Windows Operating System General Use
up arrow 6%

Microsoft Word
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 16 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

1-4 years
28%
5-9 years
29%
10-19 years
34%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 74%
vision benefits Vision: 67% employee benefits None: 15%
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