Customer Service Traffic and Scheduling Manager, Call Center Salary (United States)

The average pay for a Customer Service Traffic and Scheduling Manager, Call Center is $49,257 per year. People in this job generally don't have more than 20 years' experience.
Customer Service Traffic and Scheduling Manager, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$32,768 - $74,340
(Median)
33K
49K
61K
74K
MEDIAN: $49,256
10%
50%
75%
90%
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Customer Service Traffic and Scheduling Manager, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.08 - $23.99
(Median)
10
12
14
19
24
MEDIAN: $14.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25K$50K$75K
Salary
$32,768 - $74,340  
   
Bonus
$96.35 - $11,335  
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,588 - $73,970  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 124
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$10.08 - $23.99  
   
Overtime
$16.40 - $30.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$96.35 - $11,335  
   
Profit Sharing
$406.95 - $2,916  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,588 - $73,970  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 124
Is Customer Service Traffic and Scheduling Manager, Call Center your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Service Traffic and Scheduling Manager, Call Center

  • Manages day-to-day activities related to the traffic flow of the organization's call center/customer service operations.
  • Work with other peers within the call center/customer service function to ensure meeting productivity goals.
  • Manages day to day activities related to traffic and scheduling within the call center/cutomer services operation.
  • Develops and establishes standards and operational procedures for the department.

Customer Service Traffic and Scheduling Manager, Call Center Job Listings

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Related Job Salaries

Experience Affects Customer Service Traffic and Scheduling Manager, Call Center Salaries

Experienced
up arrow 12%
Mid-Career
up arrow 2%
National Average
$45,000
Entry-Level
up arrow 15%

Skills That Affect Customer Service Traffic and Scheduling Manager, Call Center Salaries

Microsoft Office
0%
National Average
$45,000
Microsoft Word
up arrow 8%
Windows Operating System General Use
up arrow 9%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 25 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

1-4 years
31%
5-9 years
25%
10-19 years
31%
20 years or more
13%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 71%
vision benefits Vision: 61% employee benefits None: 18%
Find Out Exactly What You Should Be Paid
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United States (change)
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