Customer Service Traffic and Scheduling Supervisor, Call Center Salary

A Customer Service Traffic and Scheduling Supervisor, Call Center earns an average salary of $49,910 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$38,494 - $57,550
$52K
MEDIAN: $52,072
50%

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$17.89 - $21.00
$20
MEDIAN: $19.65
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$52,072  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,493 - $61,277  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 9
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$19.65  
   
Overtime
$26.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,493 - $61,277  
   
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 7

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Traffic and Scheduling Supervisor, Call Center

  • Oversees the timely delivery of reports related to staffing issues within the operation.
  • Responsible for the data integrity of reports being submitted.
  • Plans and analyzes staffing levels for the call center/customer services operations.
  • Ensure the timeliness and data integrity of reports generated by the analyst.
  • Supervises employees who analyze data related to call volume, scheduling and staffing of the call center/customer services operations.

Customer Service Supervisor Job Listings

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Key Stats for Customer Service Traffic and Scheduling Supervisor, Call Center

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
19%
5-9 years
50%
10-19 years
25%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Traffic and Scheduling Supervisor, Call Center Salaries

Experienced
▼0%

National Average
$44,000

Mid-Career
▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Years of Experience

1-4 years
19%
5-9 years
50%
10-19 years
25%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 90%
vision benefits
Vision: 70%
no benefits
None: 10%
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