Customer Service Traffic and Scheduling Supervisor, Call Center Salary

A Customer Service Traffic and Scheduling Supervisor, Call Center earns an average salary of $46,134 per year.

$35,799 - $59,851
(Median)
$36K
$46K
$60K
MEDIAN: $46,134
10%
50%
90%

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$8.00 - $22.26
(Median)
$8
$16
$22
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$35,799 - $59,851  
   
Bonus
$0.00 - $7,751  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,960 - $59,439  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 33
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.00 - $22.26  
   
Overtime
$22.85 - $27.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $7,751  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,960 - $59,439  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 14
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Job Description for Customer Service Traffic and Scheduling Supervisor, Call Center

  • Ensure the timeliness and data integrity of reports generated by the analysts.
  • Oversees the timely delivery of reports related to call volume and staff scheduling within the call center/customer support operations.
  • Oversees the timely delivery of reports related to call volume within the call center/customer support operations.
  • Supervises employees performing analytical functions on data related to call volume.
  • Supervises employees who analyze data related to call volume, scheduling and staffing of the call center/customer services operations.

Customer Service Supervisor Job Listings

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Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
30%
5-9 years
26%
10-19 years
28%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 74%
vision benefits Vision: 67% employee benefits None: 23%
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