Customer Service Traffic and Scheduling Supervisor, Call Center Salary

A Customer Service Traffic and Scheduling Supervisor, Call Center earns an average salary of $46,375 per year.

$37,223 - $60,000

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$7.73 - $22.36

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$37,223 - $60,000  
   
Bonus
$0.00 - $7,751  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,618 - $59,662  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$7.73 - $22.36  
   
Overtime
$22.60 - $26.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $7,751  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,618 - $59,662  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 13
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Job Description for Customer Service Traffic and Scheduling Supervisor, Call Center

  • Ensure the timeliness and data integrity of reports generated by the analysts.
  • Oversees the timely delivery of reports related to call volume and staff scheduling within the call center/customer support operations.
  • Oversees the timely delivery of reports related to call volume within the call center/customer support operations.
  • Supervises employees performing analytical functions on data related to call volume.
  • Supervises employees who analyze data related to call volume, scheduling and staffing of the call center/customer services operations.

Customer Service Supervisor Job Listings

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Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
2%
1-4 years
27%
5-9 years
27%
10-19 years
29%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 73%
vision benefits Vision: 68% employee benefits None: 24%
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