Customer Service Traffic and Scheduling Supervisor, Call Center Salary (United States)

A Customer Service Traffic and Scheduling Supervisor, Call Center earns an average salary of $44,377 per year.
Customer Service Traffic and Scheduling Supervisor, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,214 - $58,779
(Median)
30K
38K
44K
51K
59K
MEDIAN: $44,376
10%
25%
50%
75%
90%
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Customer Service Traffic and Scheduling Supervisor, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.57 - $20.04
(Median)
8
13
15
17
20
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,214 - $58,779  
   
Bonus
$0.00 - $5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,469 - $58,160  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 72
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$8.57 - $20.04  
   
Overtime
$15.84 - $29.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,106  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,469 - $58,160  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 72
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Job Description for Customer Service Traffic and Scheduling Supervisor, Call Center
  • Ensure the timeliness and data integrity of reports generated by the analysts.
  • Oversees the timely delivery of reports related to call volume and staff scheduling within the call center/customer support operations.
  • Oversees the timely delivery of reports related to call volume within the call center/customer support operations.
  • Supervises employees performing analytical functions on data related to call volume.
  • Supervises employees who analyze data related to call volume, scheduling and staffing of the call center/customer services operations.

Customer Service Traffic and Scheduling Supervisor, Call Center Job Listings

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Rated 4 out of 5 based on 9 votes.
Gender
Female
62%
female alumni
 
Male
38%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
33%
5-9 years
21%
10-19 years
25%
20 years or more
19%
Common Health Benefits
medical benefits Medical: 80% dental benefits Dental: 74%
vision benefits Vision: 65% employee benefits None: 19%
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