Customer Service Traffic and Scheduling Supervisor, Call Center Salary

A Customer Service Traffic and Scheduling Supervisor, Call Center earns an average salary of $48,796 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.

$37,480 - $70,584
(Median)
$37K
$49K
$71K
MEDIAN: $48,795
10%
50%
90%

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$8.62 - $22.55
(Median)
$8
$17
$23
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$37,480 - $70,584  
   
Bonus
$0.00 - $7,783  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,814 - $63,050  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 27
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.62 - $22.55  
   
Overtime
$23.65  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,783  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,814 - $63,050  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 11
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Job Description for Customer Service Traffic and Scheduling Supervisor, Call Center

  • Ensure the timeliness and data integrity of reports generated by the analysts.
  • Oversees the timely delivery of reports related to call volume and staff scheduling within the call center/customer support operations.
  • Oversees the timely delivery of reports related to call volume within the call center/customer support operations.
  • Supervises employees performing analytical functions on data related to call volume.
  • Supervises employees who analyze data related to call volume, scheduling and staffing of the call center/customer services operations.

Customer Service Supervisor Job Listings

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Experience Affects Customer Service Traffic and Scheduling Supervisor, Call Center Salaries

Mid-Career
up arrow 17%

Experienced
0%

National Average
$45,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

1-4 years
24%
5-9 years
34%
10-19 years
37%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 77%
medical benefits
Vision: 68%
dental benefits
None: 23%
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