Customer Service Trainer, Call Center Salary

It's impossible to make it big as a Call Center Customer Service Trainers in the United States; the average employee scrapes together only around $41K annually. In the world of Call Center Customer Service Trainers, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $2K from profit sharing, causing incomes to vary widely between $26K and $54K. The most influential factor affecting pay for this group is the specific employer, though geography and experience level have a (lesser) impact as well. Female Call Center Customer Service Trainers survey participants are more prevalent than men — 67 percent of professionals. Job satisfaction is high and work is enjoyable for most Call Center Customer Service Trainers. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.

$29,198 - $56,467
$29K
$41K
$56K
MEDIAN: $41,004
10%
50%
90%

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$9.84 - $20.14
$9
$15
$20
MEDIAN: $15.30
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,198 - $56,467  
   
Bonus
$0.00 - $5,123  
Profit Sharing
$0.00 - $2,332  
Commission
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,423 - $54,134  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 243
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.84 - $20.14  
   
Hourly Tips
$0.67  
Overtime
$14.33 - $30.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,123  
   
Commission
$1,500  
Profit Sharing
$0.00 - $2,332  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,423 - $54,134  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 228

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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers' salaries may rise greatly for those who assume a higher-end position such as a Training & Development Manager. The average Training & Development Manager brings home $71K per year. Call Center Customer Service Trainers typically move into roles as Training Managers or Call Center Managers, and those positions pay $26K more and $15K more, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Verizon Wireless offers the highest compensation with a median salary of $55K.

The lowest salaries can be found at Xerox Corporation — median pay is $30K — and there is little variation in compensation, with paychecks starting at $25K and only reaching $39K.

Popular Skills for Customer Service Trainer, Call Center


Survey results show that Call Center Customer Service Trainers use a fair number of skills. Most notably, facility with Facilitator and Training Management are correlated to pay that is significantly above average, leading to increases of 42 percent and 10 percent, respectively. Skills that pay less than market rate include Team Leadership, Oral / Verbal Communication, and Microsoft Office. Those educated in Customer Service tend to be well versed in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Pay by Experience for a Customer Service Trainer, Call Center has a positive trend. An entry-level Customer Service Trainer, Call Center with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Trainer, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 147 salaries. An experienced Customer Service Trainer, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 86 salaries. A Customer Service Trainer, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 23 salaries.

Pay Difference by Location

National Average: $37,204

Larger city markers indicate a job is popular in that location.

For those looking to make money, Call Center Customer Service Trainers in Atlanta enjoy an exceptional pay rate, 26 percent above the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+26 percent), Chicago (+25 percent), Columbus (+16 percent), and Denver (+8 percent). Falling short of the national average by 19 percent, the area with the worst salaries is Portland. Las Vegas and Charlotte are a couple other places where companies are known to pay below the median — salaries tend to be 12 percent less than the median.

Customer Service Trainer, Call Center Reviews

Q: What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Key Stats for Customer Service Trainer, Call Center

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 92 votes.
Less than 1 year
3%
1-4 years
51%
5-9 years
26%
10-19 years
16%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries

▲19%

▲11%

▲6%

National Average
$37,000

▼6%

Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
▲42%

Training Management
▲10%


National Average
$37,000

▼1%


Microsoft Excel
▼11%

Microsoft Office
▼13%

Oral / Verbal Communication
▼15%

Team Leadership
▼19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 92 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
26%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
no benefits
None: 20%
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