Customer Service Trainer, Call Center Salary

Pay for Call Center Customer Service Trainers in the United States is very modest at just $41K per year. Including potential for bonuses and profit sharing — peaking near $5K and $3K, respectively — total cash payment to Call Center Customer Service Trainers can bottom out near $26K or peak near $54K depending on individual performance. The most influential factor affecting pay for this group is geography, though career duration and the particular employer have a (lesser) impact as well. For the most part, Call Center Customer Service Trainers enjoy their work and report high levels of job satisfaction. A fair number receive medical and dental insurance and more than half get vision insurance. Female Call Center Customer Service Trainers survey participants are more prevalent than men — 67 percent of professionals. The data in this summary comes from the PayScale salary survey.

$29,060 - $54,895
(Median)
$29K
$41K
$55K
MEDIAN: $41,034
10%
50%
90%

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$10.08 - $20.08
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,060 - $54,895  
   
Bonus
$0.00 - $5,025  
Profit Sharing
$0.00 - $3,425  
Commission
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,671 - $53,643  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 375
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.08 - $20.08  
   
Hourly Tips
$0.75  
Overtime
$14.26 - $32.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,025  
   
Commission
$900  
Profit Sharing
$0.00 - $3,425  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,671 - $53,643  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 302
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers sometimes assume positions such as Training & Development Managers. That role pays $70K per year on average. Call Center Customer Service Trainers typically move into roles as Training Managers or Call Center Managers, and those positions pay $25K more and $14K more, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Pay for Call Center Customer Service Trainers is the lowest at Convergys Corporation, which has a median salary of $28K. In addition, there's little room to grow there, with salaries maxing out at $36K.

Popular Skills for Customer Service Trainer, Call Center


Survey results imply that Call Center Customer Service Trainers put a diverse skill set to use. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 41 percent, 8 percent, and 4 percent, respectively. Skills that pay less than market rate include Oral / Verbal Communication. Those familiar with Customer Service also tend to know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Customer Service Trainers, experience does not seem to be a major factor in determining pay. Salaries for inexperienced workers average out to $39K, and those with five to 10 years' experience earn a higher median of $35K. For Call Center Customer Service Trainers, 10 to 20 years of experience on the job amounts to an average salary of $42K. Veterans who have acquired more than 20 years report a median income of $49K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $37,636

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Call Center Customer Service Trainers, Tampa offers exceptional salaries, 31 percent above the national average. Call Center Customer Service Trainers will also find cushy salaries in Seattle (+24 percent), Chicago (+20 percent), Nashville (+11 percent), and Minneapolis (+9 percent). Trailing the national average by 11 percent, Houston is the market with the smallest paychecks. Employers in Salt Lake City and Orlando also lean toward paying below-median salaries (10 percent lower and 8 percent lower, respectively).

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$38,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 41%

Training Management
up arrow 8%

Training Program Development
up arrow 4%

Training
0%

National Average
$38,000

Customer Service
up arrow 3%

Oral / Verbal Communication
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 135 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
26%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 76%
medical benefits
Vision: 68%
dental benefits
None: 18%
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