Pay for Call Center Customer Service Trainers in the United States is very modest at just $41K annually. Total cash earnings of Call Center Customer Service Trainers range from $26K on the low end to $54K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $5K and $2K, respectively. While geography and tenure impact pay for this group, the specific employer is the most influential factor. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. Women account for the majority of Call Center Customer Service Trainers who responded to the questionnaire — 66 percent to be exact. The majority of Call Center Customer Service Trainers claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$29,710 - $56,614
$30K
$41K
$57K
MEDIAN: $41,016
10%
50%
90%

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$9.87 - $20.04
$9
$15
$20
MEDIAN: $15.10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,710 - $56,614  
   
Bonus
$0.00 - $5,100  
Profit Sharing
$0.00 - $2,332  
Commission
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $53,963  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 247
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.87 - $20.04  
   
Hourly Tips
$0.67  
Overtime
$14.46 - $31.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,100  
   
Commission
$1,500  
Profit Sharing
$0.00 - $2,332  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,158 - $53,963  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 238

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers may progress into high-paying roles like Training & Development Manager, where median compensation is $71K annually. Call Center Customer Service Trainers typically move into roles as Training Managers or Call Center Managers, and those positions pay $26K more and $16K more, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Verizon Wireless offers the highest compensation with a median salary of $55K.

The lowest pay by far can be found at Xerox Corporation — this employer offers a median salary of $29K, about half the top paying employer's rate.

Popular Skills for Customer Service Trainer, Call Center


Survey results imply that Call Center Customer Service Trainers put a diverse skill set to use. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 44 percent, 11 percent, and 3 percent, respectively. Skills that pay less than market rate include Team Leadership, Oral / Verbal Communication, and Microsoft Excel. Those proficient in Customer Service are, more often than not, also skilled in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Customer Service Trainers, experience does not seem to be a major factor in determining pay. The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $39K. For Call Center Customer Service Trainers, 10 to 20 years of experience on the job amounts to an average salary of $41K. As Call Center Customer Service Trainers reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $46K.

Pay Difference by Location

National Average: $36,793

Larger city markers indicate a job is popular in that location.

For Call Center Customer Service Trainers, Chicago provides a pay rate that is 36 percent greater than the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Atlanta (+28 percent), Seattle (+27 percent), Denver (+9 percent), and Nashville (+8 percent). Portland ranks last in the field for pay, reporting salaries 18 percent below the national average. Not at the bottom but still paying below the median are employers in Las Vegas and Dallas (11 percent lower and 8 percent lower, respectively).

Customer Service Trainer, Call Center Reviews

Q: What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Key Stats for Customer Service Trainer, Call Center

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 94 votes.
052
Less than 1 year
3%
1-4 years
53%
5-9 years
24%
10-19 years
15%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$37,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 44%

Training Management
up arrow 11%


Training
0%

National Average
$37,000


Microsoft Excel
up arrow 12%

Microsoft Office
up arrow 12%

Oral / Verbal Communication
up arrow 14%

Team Leadership
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 94 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
53%
5-9 years
24%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 73%
vision benefits
Vision: 67%
dental benefits
None: 20%
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