Customer Service Trainer, Call Center Salary
Call Center Customer Service Trainers in the United States are not likely to strike it rich; they only make around $41K annually on average. Total incomes of Call Center Customer Service Trainers incorporate potential for, in a few cases, more than $5K from bonuses and close to $2K from profit sharing; these performance components cause packages to range between $26K and $54K. Compensation for this group is mainly affected by the company, but geography and experience level are influential factors as well. Unfortunately, some people in this line of work are without benefits — roughly a fifth lack coverage. On the flip side, a strong majority have medical insurance and a fair number receive dental plans. There are more female Call Center Customer Service Trainers who answered the questionnaire than male, making up 67 percent. Job satisfaction is reported as high by the vast majority of workers. The data for this synopsis comes from respondents who took the PayScale salary survey.
|Salary||$29,479 - $56,834|
|Bonus||$0.00 - $5,481|
|Profit Sharing||$0.00 - $2,332|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$26,134 - $54,312|
|Hourly Rate||$9.75 - $20.11|
|Overtime||$14.36 - $30.90|
|Bonus||$0.00 - $5,481|
|Profit Sharing||$0.00 - $2,332|
|Total Pay (||$26,134 - $54,312|
Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.Read More...
Customer service trainers typically work full time in an office setting. The hours of a customer service trainer vary, as some call centers are open 24 hours a day and others are only open during regular business hours (and others operate during other hours). The needs of the employer may vary depending on its hours of operation.
A customer service trainer for a call center must possess a strong background in customer service. Some companies require a bachelor's degree as well. A background in training and/or call center environment is often required or preferred as well. Customer service trainers for call centers should be skilled in offering both verbal and written feedback to individuals being trained.
Customer Service Trainer, Call Center Tasks
- Assist in program development with new products and/or services.
- Reports individuals' progress and identifies additional training needs.
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
Common Career Paths for Customer Service Trainer, Call Center
For Call Center Customer Service Trainers, progressing to a Training & Development Manager role may result in a significant raise. On average, a Training & Development Manager can earn $71K annually. Call Center Customer Service Trainers most often move into positions as Training Managers or Call Center Managers; those groups report median salaries that are $26K higher and $16K higher, respectively.
Customer Service Trainer, Call Center Job Listings
Popular Employer Salaries for Customer Service Trainer, Call Center
Verizon Wireless offers the largest salaries in town — $55K on average.
The lowest pay by far can be found at Xerox Corporation — this employer offers a median salary of $30K, about half the top paying employer's rate.
Popular Skills for Customer Service Trainer, Call Center
Survey results suggest that Call Center Customer Service Trainers use a fairly large toolkit of professional skills. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 43 percent, 10 percent, and 3 percent, respectively. At the other end of the pay range are skills like Team Leadership, Oral / Verbal Communication, and Microsoft Office. The majority of those who know Customer Service also know Training Program Development.
Pay by Experience Level for Customer Service Trainer, Call Center
Pay by Experience for a Customer Service Trainer, Call Center has a positive trend. An entry-level Customer Service Trainer, Call Center with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Trainer, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 147 salaries. An experienced Customer Service Trainer, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 86 salaries. A Customer Service Trainer, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 23 salaries.
Pay Difference by Location
Call Center Customer Service Trainers will find that Atlanta offers an impressive pay rate, one which exceeds the national average by 27 percent. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+26 percent), Chicago (+26 percent), Columbus (+16 percent), and Denver (+9 percent). Falling short of the national average by 18 percent, the area with the worst salaries is Portland. Workers in Las Vegas and Charlotte earn salaries that trail the national average for those in this profession (12 percent less and 11 percent less, respectively).
Customer Service Trainer, Call Center Reviews
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