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Customer Service Trainer, Call Center Salary

Call Center Customer Service Trainers aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $40K annually. In the world of Call Center Customer Service Trainers, overall income ranges from $25K near the bottom to $53K at the top; this can include more than $5K from bonuses and more than $4K from profit sharing in exceptional cases. Experience level is the biggest factor affecting pay for this group, followed by geography. Call Center Customer Service Trainers survey participants are largely women, dominating at 68 percent. Job satisfaction is high and work is enjoyable for most Call Center Customer Service Trainers. A strong majority receive medical and dental insurance and more than half get vision plans. The data for this snapshot was collected from individuals who took PayScale's salary survey.
$27,499 - $52,858
(Median)
$27K
$40K
$53K
MEDIAN: $40,045
10%
50%
90%

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$10.08 - $21.61
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,499 - $52,858  
   
Bonus
$0.00 - $5,006  
Profit Sharing
$0.00 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,425 - $52,910  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 374
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.08 - $21.61  
   
Overtime
$15.43 - $30.46  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,006  
   
Profit Sharing
$0.00 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,425 - $52,910  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 241
United States (change)

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Though not the most common occurrence, Call Center Customer Service Trainers sometimes become Training Managers, where the average income is $62K per year. It is quite typical for Call Center Customer Service Trainers to transition into roles as Instructional Designers of Training & Development or Call Center Managers, where reported median earnings are $16K and $14K higher per year.

Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center


Survey takers who work as Call Center Customer Service Trainers usually report a few specific skills. Those who have experience with Training Program Development, Training, and Customer Service can expect to be compensated well for these skills. Those educated in Customer Service tend to be well versed in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Customer Service Trainers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The median compensation for relatively untried workers is $35K; in the five-to-10 year group, it's higher at around $39K. Call Center Customer Service Trainers claiming one to two decades of experience make an estimated median of $40K. As Call Center Customer Service Trainers reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $49K.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$37,000


Skills That Affect Customer Service Trainer, Call Center Salaries


Training
up arrow 3%

Customer Service
0%

National Average
$37,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 132 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
29%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 65% employee benefits None: 20%