Customer Service Trainer, Call Center Salary
Call Center Customer Service Trainers in the United States can expect only a modest salary, with average pay of just $41K annually. In the world of Call Center Customer Service Trainers, overall income ranges from $26K near the bottom to $53K at the top; this can include more than $5K from bonuses and more than $2K from profit sharing in exceptional cases. Location is the biggest factor affecting pay for this group, followed by years of experience and the particular employer. Medical and dental coverage is claimed by a strong majority, and more than half earn vision coverage. More than half of Call Center Customer Service Trainers (67 percent) survey participants are women. Most Call Center Customer Service Trainers like their work and job satisfaction is high. This report is based on responses to the PayScale salary survey.
Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.Read More...
Customer service trainers typically work full time in an office setting. The hours of a customer service trainer vary, as some call centers are open 24 hours a day and others are only open during regular business hours (and others operate during other hours). The needs of the employer may vary depending on its hours of operation.
A customer service trainer for a call center must possess a strong background in customer service. Some companies require a bachelor's degree as well. A background in training and/or call center environment is often required or preferred as well. Customer service trainers for call centers should be skilled in offering both verbal and written feedback to individuals being trained.
Customer Service Trainer, Call Center Tasks
- Assist in program development with new products and/or services.
- Reports individuals' progress and identifies additional training needs.
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
Common Career Paths for Customer Service Trainer, Call Center
Call Center Customer Service Trainers who go on to become Training & Development Managers may see their salaries climb quite a bit. Median pay for Training & Development Managers is $71K annually. Training Managers or Call Center Managers are common next-step roles for Call Center Customer Service Trainers moving up in their careers; annual pay for Training Managers is $26K higher on average, and it's $16K higher for Call Center Managers.
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Popular Employer Salaries for Customer Service Trainer, Call Center
Convergys Corporation offers the highest compensation with a median salary of $31K.
Employees at Xerox Corporation take home the smallest paychecks, and $29K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $25K and quickly nearing the top at only $39K.
Popular Skills for Customer Service Trainer, Call Center
Call Center Customer Service Trainers report using a diverse set of skills on the job. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 45 percent, 12 percent, and 4 percent, respectively. Skills that pay less than market rate include Team Leadership, Microsoft Office, and Oral / Verbal Communication. The majority of those who know Customer Service also know Training Program Development.
Pay by Experience Level for Customer Service Trainer, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Call Center Customer Service Trainers, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $35K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $39K. The average pay reported by folks with 10 to 20 years of experience is around $42K. Veterans who have acquired more than 20 years report a median income of $45K, which is generally higher than the pay reported by other tenure groups.
Pay Difference by Location
Call Center Customer Service Trainers will find that Chicago offers an impressive pay rate, one which exceeds the national average by 32 percent. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+28 percent), Tampa (+25 percent), Atlanta (+20 percent), and Denver (+10 percent). The lowest-paying market is Portland, which sits 17 percent below the national average. Not at the bottom but still paying below the median are employers in Salt Lake City and Dallas (7 percent less).
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