Customer Service Trainer, Call Center Salary
Pay for Call Center Customer Service Trainers in the United States is very modest at just $41K annually. Total cash earnings of Call Center Customer Service Trainers range from $26K on the low end to $54K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $5K and $2K, respectively. While geography and tenure impact pay for this group, the specific employer is the most influential factor. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. Women account for the majority of Call Center Customer Service Trainers who responded to the questionnaire — 66 percent to be exact. The majority of Call Center Customer Service Trainers claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.Read More...
Customer service trainers typically work full time in an office setting. The hours of a customer service trainer vary, as some call centers are open 24 hours a day and others are only open during regular business hours (and others operate during other hours). The needs of the employer may vary depending on its hours of operation.
A customer service trainer for a call center must possess a strong background in customer service. Some companies require a bachelor's degree as well. A background in training and/or call center environment is often required or preferred as well. Customer service trainers for call centers should be skilled in offering both verbal and written feedback to individuals being trained.
Customer Service Trainer, Call Center Tasks
- Assist in program development with new products and/or services.
- Reports individuals' progress and identifies additional training needs.
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
Common Career Paths for Customer Service Trainer, Call Center
Call Center Customer Service Trainers may progress into high-paying roles like Training & Development Manager, where median compensation is $71K annually. Call Center Customer Service Trainers typically move into roles as Training Managers or Call Center Managers, and those positions pay $26K more and $16K more, respectively.
Customer Service Trainer, Call Center Job Listings
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Popular Employer Salaries for Customer Service Trainer, Call Center
Verizon Wireless offers the highest compensation with a median salary of $55K.
The lowest pay by far can be found at Xerox Corporation — this employer offers a median salary of $29K, about half the top paying employer's rate.
Popular Skills for Customer Service Trainer, Call Center
Survey results imply that Call Center Customer Service Trainers put a diverse skill set to use. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 44 percent, 11 percent, and 3 percent, respectively. Skills that pay less than market rate include Team Leadership, Oral / Verbal Communication, and Microsoft Excel. Those proficient in Customer Service are, more often than not, also skilled in Training Program Development.
Pay by Experience Level for Customer Service Trainer, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Call Center Customer Service Trainers, experience does not seem to be a major factor in determining pay. The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $39K. For Call Center Customer Service Trainers, 10 to 20 years of experience on the job amounts to an average salary of $41K. As Call Center Customer Service Trainers reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $46K.
Pay Difference by Location
For Call Center Customer Service Trainers, Chicago provides a pay rate that is 36 percent greater than the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Atlanta (+28 percent), Seattle (+27 percent), Denver (+9 percent), and Nashville (+8 percent). Portland ranks last in the field for pay, reporting salaries 18 percent below the national average. Not at the bottom but still paying below the median are employers in Las Vegas and Dallas (11 percent lower and 8 percent lower, respectively).
Customer Service Trainer, Call Center Reviews
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