Customer Service Trainer, Call Center Salary

Call Center Customer Service Trainers in the United States are not likely to strike it rich; they only make around $41K annually on average. Total incomes of Call Center Customer Service Trainers incorporate potential for, in a few cases, more than $5K from bonuses and close to $2K from profit sharing; these performance components cause packages to range between $26K and $54K. Compensation for this group is mainly affected by the company, but geography and experience level are influential factors as well. Unfortunately, some people in this line of work are without benefits — roughly a fifth lack coverage. On the flip side, a strong majority have medical insurance and a fair number receive dental plans. There are more female Call Center Customer Service Trainers who answered the questionnaire than male, making up 67 percent. Job satisfaction is reported as high by the vast majority of workers. The data for this synopsis comes from respondents who took the PayScale salary survey.

$29,479 - $56,834
$29K
$41K
$57K
MEDIAN: $41,001
10%
50%
90%

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$9.75 - $20.11
$9
$15
$20
MEDIAN: $15.21
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,479 - $56,834  
   
Bonus
$0.00 - $5,481  
Profit Sharing
$0.00 - $2,332  
Commission
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,134 - $54,312  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 242
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.75 - $20.11  
   
Hourly Tips
$0.67  
Overtime
$14.36 - $30.90  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,481  
   
Commission
$1,500  
Profit Sharing
$0.00 - $2,332  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,134 - $54,312  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 228

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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Common Career Paths for Customer Service Trainer, Call Center


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For Call Center Customer Service Trainers, progressing to a Training & Development Manager role may result in a significant raise. On average, a Training & Development Manager can earn $71K annually. Call Center Customer Service Trainers most often move into positions as Training Managers or Call Center Managers; those groups report median salaries that are $26K higher and $16K higher, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Verizon Wireless offers the largest salaries in town — $55K on average.

The lowest pay by far can be found at Xerox Corporation — this employer offers a median salary of $30K, about half the top paying employer's rate.

Popular Skills for Customer Service Trainer, Call Center


Survey results suggest that Call Center Customer Service Trainers use a fairly large toolkit of professional skills. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 43 percent, 10 percent, and 3 percent, respectively. At the other end of the pay range are skills like Team Leadership, Oral / Verbal Communication, and Microsoft Office. The majority of those who know Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Pay by Experience for a Customer Service Trainer, Call Center has a positive trend. An entry-level Customer Service Trainer, Call Center with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Trainer, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 147 salaries. An experienced Customer Service Trainer, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 86 salaries. A Customer Service Trainer, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 23 salaries.

Pay Difference by Location

National Average: $36,961

Larger city markers indicate a job is popular in that location.

Call Center Customer Service Trainers will find that Atlanta offers an impressive pay rate, one which exceeds the national average by 27 percent. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+26 percent), Chicago (+26 percent), Columbus (+16 percent), and Denver (+9 percent). Falling short of the national average by 18 percent, the area with the worst salaries is Portland. Workers in Las Vegas and Charlotte earn salaries that trail the national average for those in this profession (12 percent less and 11 percent less, respectively).

Customer Service Trainer, Call Center Reviews

Q: What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Key Stats for Customer Service Trainer, Call Center

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.
Less than 1 year
3%
1-4 years
52%
5-9 years
24%
10-19 years
16%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries

▲20%

▲12%

▲7%

National Average
$37,000

▼5%

Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
▲43%

Training Management
▲10%


National Average
$37,000

▼1%


Microsoft Excel
▼11%

Microsoft Office
▼12%

Oral / Verbal Communication
▼14%

Team Leadership
▼18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 89 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
52%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 72%
vision benefits
Vision: 66%
no benefits
None: 20%