Customer Service Trainer, Call Center Salary

Call Center Customer Service Trainers in the United States can expect only a modest salary, with average pay of just $41K annually. In the world of Call Center Customer Service Trainers, overall income ranges from $27K near the bottom to $55K at the top; this can include more than $5K from bonuses and more than $3K from profit sharing in exceptional cases. The company is the main element affecting pay for this group — geography and experience level are driving factors as well. Women make up the majority of Call Center Customer Service Trainers (69 percent) who completed the questionnaire. Health benefits are not claimed by all — nearly one-fifth lack any form of coverage — but a strong majority have medical insurance, and a fair number have dental, too. The majority of Call Center Customer Service Trainers claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$28,761 - $57,585
$29K
$41K
$58K
MEDIAN: $40,913
10%
50%
90%

Add this chart to your site: 640px    300px

$9.99 - $20.03
$10
$15
$20
MEDIAN: $15.43
10%
50%
90%

Add this chart to your site: 640px    300px

$0$57K
Salary $28,761 - $57,585
Bonus $0.00 - $5,481
Profit Sharing $0.00 - $3,041
Commission $1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,553 - $54,599
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 246
Hourly Data $0$31
Hourly Rate $9.99 - $20.03
Hourly Tips $0.44
Overtime $15.94 - $31.13
Annual Data $0$54K
Bonus $0.00 - $5,481
Commission $1,500
Profit Sharing $0.00 - $3,041
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,553 - $54,599
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 216

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

Read More...

Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Common Career Paths for Customer Service Trainer, Call Center


Add this chart to your site:   640px 640px    300px 300px


As Call Center Customer Service Trainers transition into upper-level roles such as Training & Development Manager, they may see a strong upturn in salary. Training & Development Managers earn $71K on average per year. Call Center Customer Service Trainers most often move into positions as Training Managers or Call Center Managers; those groups report median salaries that are $25K higher and $15K higher, respectively.

Customer Service Trainer, Call Center Job Listings

Popular Employer Salaries for Customer Service Trainer, Call Center


Verizon Wireless leads the field in terms of pay, with a median salary of $55K.

Call Center Customer Service Trainers will find the worst pay at Xerox Corporation, where the median salary crawls in at $30K. Furthermore, compensation is curbed at $39K, leaving little room for growth.

Popular Skills for Customer Service Trainer, Call Center


Survey results show that Call Center Customer Service Trainers use a fair number of skills. Most notably, facility with Facilitator and Training Management are correlated to pay that is significantly above average, leading to increases of 41 percent and 9 percent, respectively. At the other end of the pay range are skills like Team Leadership, Oral / Verbal Communication, and Microsoft Office. For most people, competency in Customer Service indicates knowledge of Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Pay by Experience for a Customer Service Trainer, Call Center has a positive trend. An entry-level Customer Service Trainer, Call Center with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Trainer, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 147 salaries. An experienced Customer Service Trainer, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 86 salaries. A Customer Service Trainer, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 23 salaries.

Pay Difference by Location

National Average: $37,519

Larger city markers indicate a job is popular in that location.

Atlanta is home to an above-average pay rate for Call Center Customer Service Trainers, 25 percent higher than the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+25 percent), Chicago (+24 percent), Columbus (+15 percent), and Denver (+7 percent). Falling short of the national average by 19 percent, the area with the worst salaries is Portland. Below-median salaries also turn up in Las Vegas and Charlotte (13 percent lower).

Customer Service Trainer, Call Center Reviews

Q: What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Louisville:
"Helping Others."
Pros: Helping others.
Cons: Pay.

Customer Service Trainer, Call Center in Tucson:
"No raises."
Pros: Good leadership development.
Cons: No raises, little room to grow.

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Key Stats for Customer Service Trainer, Call Center

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 100 votes.
Less than 1 year
2%
1-4 years
50%
5-9 years
27%
10-19 years
16%
20 years or more
5%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries

▲18%

▲10%

▲6%

National Average
$38,000

▼6%

Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
▲41%

Training Management
▲9%


National Average
$38,000

▼2%


Microsoft Excel
▼12%

Microsoft Office
▼13%

Oral / Verbal Communication
▼15%

Team Leadership
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 100 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
27%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 73%
vision benefits
Vision: 68%
no benefits
None: 20%
ADVERTISEMENT