Customer Service Trainer, Call Center Salary
It's impossible to make it big as a Call Center Customer Service Trainers in the United States; the average employee scrapes together only around $41K annually. In the world of Call Center Customer Service Trainers, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $2K from profit sharing, causing incomes to vary widely between $26K and $54K. The most influential factor affecting pay for this group is the specific employer, though geography and experience level have a (lesser) impact as well. Female Call Center Customer Service Trainers survey participants are more prevalent than men — 67 percent of professionals. Job satisfaction is high and work is enjoyable for most Call Center Customer Service Trainers. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. This overview is based on answers to PayScale's salary questionnaire.
|Salary||$29,198 - $56,467|
|Bonus||$0.00 - $5,123|
|Profit Sharing||$0.00 - $2,332|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$26,423 - $54,134|
|Hourly Rate||$9.84 - $20.14|
|Overtime||$14.33 - $30.99|
|Bonus||$0.00 - $5,123|
|Profit Sharing||$0.00 - $2,332|
|Total Pay (||$26,423 - $54,134|
Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.Read More...
Customer service trainers typically work full time in an office setting. The hours of a customer service trainer vary, as some call centers are open 24 hours a day and others are only open during regular business hours (and others operate during other hours). The needs of the employer may vary depending on its hours of operation.
A customer service trainer for a call center must possess a strong background in customer service. Some companies require a bachelor's degree as well. A background in training and/or call center environment is often required or preferred as well. Customer service trainers for call centers should be skilled in offering both verbal and written feedback to individuals being trained.
Customer Service Trainer, Call Center Tasks
- Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
- Reports individuals' progress and identifies additional training needs.
- Assist in program development with new products and/or services.
Common Career Paths for Customer Service Trainer, Call Center
Call Center Customer Service Trainers' salaries may rise greatly for those who assume a higher-end position such as a Training & Development Manager. The average Training & Development Manager brings home $71K per year. Call Center Customer Service Trainers typically move into roles as Training Managers or Call Center Managers, and those positions pay $26K more and $15K more, respectively.
Customer Service Trainer, Call Center Job Listings
Popular Employer Salaries for Customer Service Trainer, Call Center
Verizon Wireless offers the highest compensation with a median salary of $55K.
The lowest salaries can be found at Xerox Corporation — median pay is $30K — and there is little variation in compensation, with paychecks starting at $25K and only reaching $39K.
Popular Skills for Customer Service Trainer, Call Center
Survey results show that Call Center Customer Service Trainers use a fair number of skills. Most notably, facility with Facilitator and Training Management are correlated to pay that is significantly above average, leading to increases of 42 percent and 10 percent, respectively. Skills that pay less than market rate include Team Leadership, Oral / Verbal Communication, and Microsoft Office. Those educated in Customer Service tend to be well versed in Training Program Development.
Pay by Experience Level for Customer Service Trainer, Call Center
Pay by Experience for a Customer Service Trainer, Call Center has a positive trend. An entry-level Customer Service Trainer, Call Center with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 305 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Trainer, Call Center with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 147 salaries. An experienced Customer Service Trainer, Call Center which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 86 salaries. A Customer Service Trainer, Call Center with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $44,000 based on 23 salaries.
Pay Difference by Location
For those looking to make money, Call Center Customer Service Trainers in Atlanta enjoy an exceptional pay rate, 26 percent above the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+26 percent), Chicago (+25 percent), Columbus (+16 percent), and Denver (+8 percent). Falling short of the national average by 19 percent, the area with the worst salaries is Portland. Las Vegas and Charlotte are a couple other places where companies are known to pay below the median — salaries tend to be 12 percent less than the median.
Customer Service Trainer, Call Center Reviews
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