Customer Service Trainer, Call Center with Training Program Development Skills Salary

Pay for Call Center Customer Service Trainers with Training Program Development skills is very modest at just $41K annually. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Not all workers are lucky enough to have benefits; in fact, approximately one-fifth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by a fair number. Women make up the majority of Call Center Customer Service Trainers with Training Program Development skills (65 percent) who completed the questionnaire. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,465 - $56,581
(Median)
$29K
$41K
$57K
MEDIAN: $41,484
10%
50%
90%

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$11.82 - $20.18
(Median)
$12
$16
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,465 - $56,581  
   
Bonus
$0.00 - $5,152  
Profit Sharing
$550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,345 - $53,807  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 128
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.82 - $20.18  
   
Overtime
$15.32 - $29.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,152  
   
Profit Sharing
$550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,345 - $53,807  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 107
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Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Call Center Customer Service Trainers with Training Program Development skills — those with more experience do not necessarily bring in higher earnings. The average worker who claims fewer than five years of experience earns around $35K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $40K. After working for 10 to 20 years, Call Center Customer Service Trainers with Training Program Development skills make a median salary of $43K. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

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Experience Affects Customer Service Trainer, Call Center Salaries

Late-Career
up arrow 15%

Experienced
up arrow 14%

Mid-Career
up arrow 5%

National Average
$38,000

Entry-Level
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
2%
1-4 years
54%
5-9 years
24%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 72%
medical benefits
Vision: 67%
dental benefits
None: 21%
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