A Customer Service Trainer, Call Center earns an average salary of $39,585 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Customer Service Trainer, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$26,884 - $51,545
(Median)
27K
32K
40K
46K
52K
MEDIAN: $39,585
10%
25%
50%
75%
90%
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Customer Service Trainer, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.83 - $20.62
(Median)
9
12
15
18
21
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$26,884 - $51,545  
   
Bonus
$0.00 - $4,799  
Profit Sharing
$304.10 - $4,734  
Commission
$30.52 - $9,721  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,078 - $52,462  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 729
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.83 - $20.62  
   
Overtime
$14.23 - $30.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,799  
   
Commission
$30.52 - $9,721  
Profit Sharing
$304.10 - $4,734  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,078 - $52,462  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 729
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Job Description for Customer Service Trainer, Call Center
Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.
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Customer Service Trainer, Call Center Tasks
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.
Popular Skills for Customer Service Trainer, Call Center
Pay by Experience Level for Customer Service Trainer, Call Center
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Las Vegas
up arrow 23%
Phoenix
up arrow 15%
Denver
up arrow 9%
National Average
$37,000
Dallas
up arrow 1%
Salt Lake City
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Trainer, Call Center Salaries

Late-Career
up arrow 36%
National Average
$37,000

Skills That Affect Customer Service Trainer, Call Center Salaries

Microsoft Office
up arrow 6%
Training
up arrow 2%
National Average
$37,000
Customer Service
up arrow 1%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 134 votes.
Gender
Female
66%
female alumni
 
Male
34%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
46%
5-9 years
30%
10-19 years
17%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 64% employee benefits None: 19%
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