Customer Service Training Supervisor, Call Center Salary

Median pay for Call Center Customer Service Training Supervisors in the United States is around $47K annually. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to more than half. The vast majority of Call Center Customer Service Training Supervisors (81 percent) who responded to the survey are women. Most workers in this position report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$33,146 - $66,884
(Median)
$33K
$47K
$67K
MEDIAN: $46,604
10%
50%
90%

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$11.59 - $22.63
(Median)
$12
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$33,146 - $66,884  
   
Bonus
$0.00 - $6,500  
Profit Sharing
$4,155  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,807 - $65,513  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 56
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.59 - $22.63  
   
Overtime
$23.83  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,500  
   
Profit Sharing
$4,155  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,807 - $65,513  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
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Job Description for Customer Service Training Supervisor, Call Center

  • Supervises all staff training programs which are targeted at increasing efficiency of call center/customer services operations.
  • Participates in development of the training programs.
  • Analyzes programs effectiveness and makes improvement recommendations.
  • Tracks progress of employees performance and reports effectiveness of training programs.

Customer Service Training Supervisor, Call Center Job Listings

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Pay by Experience Level for Customer Service Training Supervisor, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Customer Service Training Supervisors with a lot of experience tend to enjoy higher earnings. Folks who are navigating the first five years of their careers have a median salary of approximately $37K in this position. Those who have been around for five to 10 years don't get much more, though; the median salary in that group is $40K. The average pay reported by folks with 10 to 20 years of experience is around $47K. Survey participants who have worked for more than two decades report bringing in $57K on average.

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Experience Affects Customer Service Training Supervisor, Call Center Salaries

Late-Career
up arrow 36%

Experienced
up arrow 12%

National Average
$42,000

Mid-Career
up arrow 5%

Entry-Level
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 19 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

1-4 years
27%
5-9 years
38%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
medical benefits
Vision: 65%
dental benefits
None: 8%
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