Customer Service Training Supervisor, Call Center Salary

Average Call Center Customer Service Training Supervisors in the United States make around $45K annually. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. For the most part, Call Center Customer Service Training Supervisors enjoy their work and report high levels of job satisfaction. Women make up the vast majority of Call Center Customer Service Training Supervisors (82 percent) who answered the questionnaire. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$33,832 - $63,103

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$11.96 - $22.56

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$33,832 - $63,103  
   
Bonus
$0.00 - $4,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,010 - $61,350  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 64
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.96 - $22.56  
   
Overtime
$15.86 - $39.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,872  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,010 - $61,350  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 35
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Job Description for Customer Service Training Supervisor, Call Center

  • Supervises all staff training programs which are targeted at increasing efficiency of call center/customer services operations.
  • Participates in development of the training programs.
  • Analyzes programs effectiveness and makes improvement recommendations.
  • Tracks progress of employees performance and reports effectiveness of training programs.

Customer Service Training Supervisor, Call Center Job Listings

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Pay by Experience Level for Customer Service Training Supervisor, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for inexperienced workers average out to $40K, and those with five to 10 years' experience earn a higher median of $39K. Call Center Customer Service Training Supervisors see a median salary of $46K after reaching one to two decades on the job. Call Center Customer Service Training Supervisors who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $45K.

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Experience Affects Customer Service Training Supervisor, Call Center Salaries

Experienced
up arrow 10%

Late-Career
up arrow 9%

National Average
$42,000

Mid-Career
up arrow 5%

Entry-Level
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

1-4 years
28%
5-9 years
35%
10-19 years
27%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 77%
vision benefits Vision: 62% employee benefits None: 11%
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