Customer Success Manager Salary

Customer Success Managers in the United States take home approximately $66K annually on average. The range in cash compensation to Customer Success Managers (largely between $45K and $118K) includes potential earnings of $25K from bonuses, $20K from profit sharing, and commissions of $41K in exceptional cases. The most important factor affecting compensation for this group is the specific employer, followed by years of experience and location. Medical benefits are awarded to most, and a large number earn dental coverage. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 56 percent. Job satisfaction is reported as high by the vast majority of workers. This overview is based on answers to PayScale's salary questionnaire.

$43,587 - $105,069
$44K
$66K
$110K
MEDIAN: $66,065
10%
50%
90%

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$13.35 - $38.77
$13
$22
$39
MEDIAN: $21.62
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,587 - $105,069  
   
Bonus
$2,917 - $25,095  
Profit Sharing
$973 - $19,574  
Commission
$3,000 - $40,963  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,188 - $118,014  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,433
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.35 - $38.77  
   
Overtime
$14.05 - $70.58  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$2,917 - $25,095  
   
Commission
$3,000 - $40,963  
Profit Sharing
$973 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,188 - $118,014  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.

Customer Success Manager Job Listings

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Popular Employer Salaries for Customer Success Manager


Salesforce.com, Inc., Smartsheet, Linkedin Corporation, Pitchbook, and Oracle Corp. are top-notch employers for Customer Success Managers in this area. Customer Success Managers seeking a sizable paycheck can earn the most at International Business Machines (IBM) Corp., where the average salary comes to $125K. Linkedin Corporation, Oracle Corp., and Salesforce.com, Inc. are a few other companies that offer generous salaries, with Customer Success Managers earning around $115K, $114K, or $107K at each firm, respectively.

Also sliding in at the lower end of the scale are Smartsheet ($75K), Pitchbook ($93K), and Oracle ($99K).

Popular Skills for Customer Success Manager


Survey results imply that Customer Success Managers deploy a deep pool of skills on the job. Most notably, skills in Technical Sales, Strategic Project Management, Sales, and Account Management are correlated to pay that is above average, with boosts between 9 percent and 14 percent. At the other end of the pay range are skills like Training and Customer Service. Those familiar with Account Management also tend to know Customer Relations.

Pay by Experience Level for Customer Success Manager

Pay by Experience for a Customer Success Manager has a positive trend. An entry-level Customer Success Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 1,008 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Success Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $85,000 based on 490 salaries. An experienced Customer Success Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $97,000 based on 242 salaries. A Customer Success Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 49 salaries.

Pay Difference by Location

National Average: $71,104

Larger city markers indicate a job is popular in that location.

Customer Success Managers will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 24 percent. Customer Success Managers can also look forward to large paychecks in cities like Mountain View (+19 percent), Bellevue (+16 percent), Los Angeles (+13 percent), and Chicago (+11 percent). Those in the field find the lowest salaries in Atlanta, 18 percent below the national average. Workers in Washington and Austin earn salaries that trail the national average for those in this profession (15 percent less and 11 percent less, respectively).

Customer Success Manager Reviews

Q: What is it like working as a Customer Success Manager?

Customer Success Manager in Portland:
"Solving problems and helping customers be successful."
Pros: Relationship building, working with my team, problem solving.
Cons: Lack of resources, overworked, inability to affect change across the organization.

Customer Success Manager in Cottage Grove:
"My best position yet."
Pros: I love the clients that I work with. I am very good with them and enjoy helping them. I love my works flexibility and the perks are great here. I also like my coworkers here. I love this position it is my favorite one that I have had here. I also like to manage the projects, create short term and long term goals and love managing my team they are awesome.
Cons: Sometimes I get difficult clients that I would rather not work with but I still help them. I am not happy that I am still at my same salary from the last position. I can hardly afford to live based on the salary and feel I am a hard worker and always am trying to improve. I just think fair compensation is needed.

Customer Success Manager in Denver:
"Challenging Work, Always Learning."
Pros: I love the client interaction and ability to improve outcomes for my clients while building our brand's business.
Cons: The job can be taxing to manage the expectations.

Related Job Salaries

Key Stats for Customer Success Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 203 votes.
Less than 1 year
3%
1-4 years
53%
5-9 years
26%
10-19 years
14%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Success Manager Salaries

▲56%

▲36%

▲20%

National Average
$71,000

▼11%

Skills That Affect Customer Success Manager Salaries

Technical Sales
▲14%


▲9%





Project Management
▼0%

National Average
$71,000

▼1%




Customer Service Metrics
▼3%


▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 203 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
3%
1-4 years
53%
5-9 years
26%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 73%
no benefits
None: 9%