Customer Success Manager Salary

Median pay for Customer Success Managers in the United States lies in the neighborhood of $65K per year. In the world of Customer Success Managers, overall cash earnings stretch from $45K near the bottom to $118K near the top; these packages encompass bonuses that run close to $25K and profit sharing that can (albeit rarely) exceed $18K, along with commissions approaching $39K. The specific employer is the biggest factor affecting pay for this group, followed by career length and geographic location. Medical benefits are awarded to almost all, and a large number earn dental coverage. Job satisfaction is high and work is enjoyable for most Customer Success Managers. Women Customer Success Managers who took the survey just slightly outnumber men. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$43,933 - $103,455
$44K
$65K
$100K
MEDIAN: $64,554
10%
50%
90%

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$13.74 - $40.41
$14
$21
$40
MEDIAN: $20.75
10%
50%
90%

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$0$117K
Salary $43,933 - $103,455
Bonus $2,419 - $25,351
Profit Sharing $970 - $18,246
Commission $3,181 - $38,555
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,183 - $117,743
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 1,684
Hourly Data $0$78
Hourly Rate $13.74 - $40.41
Overtime $23.27 - $78.02
Annual Data $0$117K
Bonus $2,419 - $25,351
Commission $3,181 - $38,555
Profit Sharing $970 - $18,246
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,183 - $117,743
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 54

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Customer Success Manager Job Listings

Popular Employer Salaries for Customer Success Manager


Salesforce.com, Inc., Smartsheet, Linkedin Corporation, Pitchbook, and Oracle Corp. are all popular places to work. For Customer Success Managers, comfortable salaries can be found at International Business Machines (IBM) Corp.; in fact, median earnings sit around $125K, the highest in the area. Customer Success Managers will also find cushy salaries at Linkedin Corporation (+$115K), Oracle Corp. (+$114K), and Salesforce.com, Inc. (+$107K).

Smartsheet, Pitchbook, and Oracle also scrape the bottom of the pay scale, with median earnings hovering around $75K, $93K, and $99K.

Popular Skills for Customer Success Manager


Survey results imply that Customer Success Managers deploy a deep pool of skills on the job. Most notably, skills in Technical Sales, Strategic Project Management, Sales, and Account Management are correlated to pay that is above average, with boosts between 11 percent and 16 percent. Skills that seem to negatively impact pay include Training and Customer Service. Most people who know Account Management also know Customer Relations.

Pay by Experience Level for Customer Success Manager

Pay by Experience for a Customer Success Manager has a positive trend. An entry-level Customer Success Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 1,008 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Success Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $85,000 based on 490 salaries. An experienced Customer Success Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $97,000 based on 242 salaries. A Customer Success Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 49 salaries.

Pay Difference by Location

National Average: $69,746

Larger city markers indicate a job is popular in that location.

For Customer Success Managers, San Francisco provides a pay rate that is 26 percent greater than the national average. Customer Success Managers will also find cushy salaries in Mountain View (+22 percent), Bellevue (+18 percent), Los Angeles (+15 percent), and Chicago (+13 percent). Trailing the national average by 17 percent, Atlanta is the market with the smallest paychecks. Employers in Washington and Austin also lean toward paying below-median salaries (13 percent lower and 9 percent lower, respectively).

Customer Success Manager Reviews

Q: What is it like working as a Customer Success Manager?

Customer Success Manager in Denver:
"No pay raises."
Great benefits but without raises.

Customer Success Manager in Portland:
"Solving problems and helping customers be successful."
Pros: Relationship building, working with my team, problem solving.
Cons: Lack of resources, overworked, inability to affect change across the organization.

Customer Success Manager in Newtown Square:
Pros: It's a good job and a good place to work culturally diverse innovation and leading .
Cons: There is nothing at the moment that isn't addressed.

Customer Success Manager in Cottage Grove:
"My best position yet."
Pros: I love the clients that I work with. I am very good with them and enjoy helping them. I love my works flexibility and the perks are great here. I also like my coworkers here. I love this position it is my favorite one that I have had here. I also like to manage the projects, create short term and long term goals and love managing my team they are awesome.
Cons: Sometimes I get difficult clients that I would rather not work with but I still help them. I am not happy that I am still at my same salary from the last position. I can hardly afford to live based on the salary and feel I am a hard worker and always am trying to improve. I just think fair compensation is needed.

Customer Success Manager in San Francisco:
"I liked working with customers."
Pros: Working with customers, helping others. Teaching and coaching.
Cons: Volatility and have not been able to move up at a start up.

Customer Success Manager in San Francisco:
Pros: Flexibility and opportunity to manage large accounts of clients.
Cons: The pay was a bit low, but it wasn't detrimental.

Customer Success Manager in Denver:
"Challenging Work, Always Learning."
Pros: I love the client interaction and ability to improve outcomes for my clients while building our brand's business.
Cons: The job can be taxing to manage the expectations.

Related Job Salaries

Key Stats for Customer Success Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 246 votes.
Less than 1 year
3%
1-4 years
55%
5-9 years
26%
10-19 years
13%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Success Manager Salaries

▲59%

▲39%

▲22%

National Average
$70,000

▼9%

Skills That Affect Customer Success Manager Salaries

Technical Sales
▲16%


▲11%





Project Management
▲2%

▲1%




National Average
$70,000

Customer Service Metrics
▼1%


▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 246 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
3%
1-4 years
55%
5-9 years
26%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 8%
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