Customer Success Manager Salary

Average Customer Success Managers in the United States make around $66K annually. In the world of Customer Success Managers, total cash compensation ranges from $45K on the lower end to $118K on the higher end; this includes bonuses that reach $25K and profit sharing that approaches $20K in rare cases, with some high rollers snagging commissions as high as $40K. While tenure and location impact pay for this group, the specific employer is the most influential factor. Medical benefits are awarded to most, and a large number earn dental coverage. Women Customer Success Managers who took the survey just slightly outnumber men. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$43,965 - $104,488
$44K
$66K
$100K
MEDIAN: $65,630
10%
50%
90%

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$13.49 - $39.51
$13
$21
$40
MEDIAN: $21.38
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,965 - $104,488  
   
Bonus
$2,560 - $24,711  
Profit Sharing
$972 - $19,518  
Commission
$3,020 - $40,268  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,381 - $117,965  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,592
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.49 - $39.51  
   
Overtime
$16.50 - $71.93  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$2,560 - $24,711  
   
Commission
$3,020 - $40,268  
Profit Sharing
$972 - $19,518  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,381 - $117,965  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 49

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.

Customer Success Manager Job Listings

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Popular Employer Salaries for Customer Success Manager


Salesforce.com, Inc., Smartsheet, Linkedin Corporation, Pitchbook, and Oracle Corp. are some prominent firms with considerable interest in employing a large team of Customer Success Managers. Customer Success Managers seeking a sizable paycheck can earn the most at International Business Machines (IBM) Corp., where the average salary comes to $125K. Those in search of high salaries should also consider Linkedin Corporation, Oracle Corp., and Salesforce.com, Inc., top-paying firms where Customer Success Managers rake in a whopping $115K, $114K, or $107K, respectively.

Workers also receive paychecks lighter than average at Smartsheet ($75K), Pitchbook ($93K), and Oracle ($99K).

Popular Skills for Customer Success Manager


Survey takers working as Customer Success Managers report using a large range of professional skills. Most notably, skills in Technical Sales, Strategic Project Management, Sales, and Account Management are correlated to pay that is above average, with boosts between 10 percent and 15 percent. At the other end of the pay range are skills like Training and Customer Service. Those proficient in Account Management are, more often than not, also skilled in Customer Relations.

Pay by Experience Level for Customer Success Manager

Pay by Experience for a Customer Success Manager has a positive trend. An entry-level Customer Success Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 1,008 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Success Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $85,000 based on 490 salaries. An experienced Customer Success Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $97,000 based on 242 salaries. A Customer Success Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 49 salaries.

Pay Difference by Location

National Average: $70,632

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Success Managers that is 25 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Customer Success Managers can also look forward to large paychecks in cities like Mountain View (+20 percent), Bellevue (+17 percent), Los Angeles (+13 percent), and Chicago (+11 percent). In Atlanta, salaries are 18 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Washington (14 percent less) and Austin (10 percent less).

Customer Success Manager Reviews

Q: What is it like working as a Customer Success Manager?

Customer Success Manager in Portland:
"Solving problems and helping customers be successful."
Pros: Relationship building, working with my team, problem solving.
Cons: Lack of resources, overworked, inability to affect change across the organization.

Customer Success Manager in Cottage Grove:
"My best position yet."
Pros: I love the clients that I work with. I am very good with them and enjoy helping them. I love my works flexibility and the perks are great here. I also like my coworkers here. I love this position it is my favorite one that I have had here. I also like to manage the projects, create short term and long term goals and love managing my team they are awesome.
Cons: Sometimes I get difficult clients that I would rather not work with but I still help them. I am not happy that I am still at my same salary from the last position. I can hardly afford to live based on the salary and feel I am a hard worker and always am trying to improve. I just think fair compensation is needed.

Customer Success Manager in Denver:
"Challenging Work, Always Learning."
Pros: I love the client interaction and ability to improve outcomes for my clients while building our brand's business.
Cons: The job can be taxing to manage the expectations.

Related Job Salaries

Key Stats for Customer Success Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 233 votes.
Less than 1 year
3%
1-4 years
54%
5-9 years
26%
10-19 years
14%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Success Manager Salaries

▲57%

▲37%

▲21%

National Average
$71,000

▼10%

Skills That Affect Customer Success Manager Salaries

Technical Sales
▲15%


▲10%





Project Management
▲1%

National Average
$71,000



▼1%


Customer Service Metrics
▼2%


▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 233 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
3%
1-4 years
54%
5-9 years
26%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
vision benefits
Vision: 74%
no benefits
None: 9%
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