Customer Success Managers in the United States take home an average $67K annually. Bonuses, profit sharing, and commission all factor into final incomes for Customer Success Managers. Ranging between $45K near the bottom and $119K near the top, total earnings can include up to $25K from bonuses and up to $20K from profit sharing, with a high-performing minority reaping commissions of $49K. Compensation for this group is mainly affected by the company, but career length and location are influential factors as well. Job satisfaction is reported as high by the vast majority of workers. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Women make up a slight majority of Customer Success Managers (55 percent) survey respondents. This snapshot results from replies to PayScale's salary survey.

$43,169 - $106,443
(Median)
$43K
$67K
$110K
MEDIAN: $66,632
10%
50%
90%

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$13.19 - $40.15
(Median)
$13
$22
$40
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,169 - $106,443  
   
Bonus
$3,044 - $24,926  
Profit Sharing
$993 - $20,134  
Commission
$2,980 - $48,722  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,895 - $119,123  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,311
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.19 - $40.15  
   
Overtime
$14.09 - $69.96  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$3,044 - $24,926  
   
Commission
$2,980 - $48,722  
Profit Sharing
$993 - $20,134  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,895 - $119,123  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 43
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Job Description for Customer Success Manager

Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.

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Customer Success Manager Tasks

  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.

Customer Success Manager Job Listings

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Popular Employer Salaries for Customer Success Manager


Known for taking on a considerable number of Customer Success Managers, Salesforce.com, Inc., Oracle, Smartsheet, Linkedin Corporation, and Oracle Corp. are leading firms in the industry. International Business Machines (IBM) Corp. offers the largest salaries in town — $125K on average. Other leaders in compensation levels are Linkedin Corporation at $115K, Oracle Corp. at $114K, and Salesforce.com, Inc., where Customer Success Managers annually earn $107K.

Others at the bottom of the scale for this job include Smartsheet at $81K, and Oracle where $98K is the norm, but it is worth noting that some Customer Success Managers there earn up to $135K.

Popular Skills for Customer Success Manager


Customer Success Managers seem to exploit a large range of skills on the job. Most notably, skills in Strategic Project Management, Technical Sales, Sales, and People Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Skills that are correlated to lower pay, on the other hand, include Product Management, Customer Service, and Training. Most people skilled in Account Management are similarly competent in Customer Relations.

Pay by Experience Level for Customer Success Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Success Managers who reported more years of relevant experience also reported higher earnings. Salaries for the relatively untried average out to around $64K, but survey participants with five to 10 years of experience earn a significantly higher median of $85K. Customer Success Managers who work for 10 to 20 years in their occupation tend to earn about $97K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $111K.

Pay Difference by Location

National Average: $71,519

Larger city markers indicate a job is popular in that location.

Customer Success Managers can earn above-average salaries when they head west to California. Specifically, San Jose, San Francisco, and Mountain View represent the three top-paying cities for Customer Success Managers in the United States. Trailing the national average by 19 percent, Atlanta is the market with the smallest paychecks. San Diego and Washington are a couple other places where companies are known to pay below the median — salaries tend to be 16 percent less than the median.

Customer Success Manager Reviews

What is it like working as a Customer Success Manager?

Customer Success Manager in Portland:
"Solving problems and helping customers be successful."
Pros: Relationship building, working with my team, problem solving.
Cons: Lack of resources, overworked, inability to affect change across the organization.

Customer Success Manager in Cottage Grove:
"My best position yet."
Pros: I love the clients that I work with. I am very good with them and enjoy helping them. I love my works flexibility and the perks are great here. I also like my coworkers here. I love this position it is my favorite one that I have had here. I also like to manage the projects, create short term and long term goals and love managing my team they are awesome.
Cons: Sometimes I get difficult clients that I would rather not work with but I still help them. I am not happy that I am still at my same salary from the last position. I can hardly afford to live based on the salary and feel I am a hard worker and always am trying to improve. I just think fair compensation is needed.

Customer Success Manager in Denver:
"Challenging Work, Always Learning."
Pros: I love the client interaction and ability to improve outcomes for my clients while building our brand's business.
Cons: The job can be taxing to manage the expectations.

Related Job Salaries

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Experience Affects Customer Success Manager Salaries




National Average
$72,000


Skills That Affect Customer Success Manager Salaries


Technical Sales
up arrow 13%

up arrow 7%


Software as a Service (SaaS)
up arrow 3%

Account Management
up arrow 2%

Data Analysis
up arrow 2%

Project Management
0%

National Average
$72,000

Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Customer Relations
up arrow 2%




Product Management
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 177 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
4%
1-4 years
50%
5-9 years
27%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
medical benefits
Vision: 75%
dental benefits
None: 9%
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