Customer Success Manager Salary
Customer Success Managers in the United States take home an average $67K annually. Bonuses, profit sharing, and commission all factor into final incomes for Customer Success Managers. Ranging between $45K near the bottom and $119K near the top, total earnings can include up to $25K from bonuses and up to $20K from profit sharing, with a high-performing minority reaping commissions of $49K. Compensation for this group is mainly affected by the company, but career length and location are influential factors as well. Job satisfaction is reported as high by the vast majority of workers. Nearly all enjoy medical while most get dental coverage. Vision coverage is also available to a strong majority. Women make up a slight majority of Customer Success Managers (55 percent) survey respondents. This snapshot results from replies to PayScale's salary survey.
Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.Read More...
Customer success managers serve as liaisons between a company's upper management and customers, and as the first line of defense whenever potential problems arise. They are expected to be proactive as well as reactive to handle customers' concerns and find new ways to prevent these problems from occurring in the future.
Prior customer service experience is essential for this position, and most employers prefer those who have leadership qualities and at least three years of direct customer service experience. Familiarity with computers and business software is generally required, such as Office software (Microsoft Word) and business software (Salesforce).
Customer success managers work in an office environment during regular weekly business hours. The working environment is usually business-casual, which can vary depending on the employer, and the position is generally considered to be low- or mid-level management.
Customer Success Manager Tasks
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
Customer Success Manager Job Listings
Search for more jobs:
Popular Employer Salaries for Customer Success Manager
Known for taking on a considerable number of Customer Success Managers, Salesforce.com, Inc., Oracle, Smartsheet, Linkedin Corporation, and Oracle Corp. are leading firms in the industry. International Business Machines (IBM) Corp. offers the largest salaries in town — $125K on average. Other leaders in compensation levels are Linkedin Corporation at $115K, Oracle Corp. at $114K, and Salesforce.com, Inc., where Customer Success Managers annually earn $107K.
Others at the bottom of the scale for this job include Smartsheet at $81K, and Oracle where $98K is the norm, but it is worth noting that some Customer Success Managers there earn up to $135K.
Popular Skills for Customer Success Manager
Customer Success Managers seem to exploit a large range of skills on the job. Most notably, skills in Strategic Project Management, Technical Sales, Sales, and People Management are correlated to pay that is above average, with boosts between 7 percent and 15 percent. Skills that are correlated to lower pay, on the other hand, include Product Management, Customer Service, and Training. Most people skilled in Account Management are similarly competent in Customer Relations.
Pay by Experience Level for Customer Success Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Success Managers who reported more years of relevant experience also reported higher earnings. Salaries for the relatively untried average out to around $64K, but survey participants with five to 10 years of experience earn a significantly higher median of $85K. Customer Success Managers who work for 10 to 20 years in their occupation tend to earn about $97K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $111K.
Pay Difference by Location
Customer Success Managers can earn above-average salaries when they head west to California. Specifically, San Jose, San Francisco, and Mountain View represent the three top-paying cities for Customer Success Managers in the United States. Trailing the national average by 19 percent, Atlanta is the market with the smallest paychecks. San Diego and Washington are a couple other places where companies are known to pay below the median — salaries tend to be 16 percent less than the median.