Average Customer Success Manager with Software as a Service (SaaS) Skills Salary in Boston, Massachusetts

$81,296
Avg. Base Salary (USD)
10%
$59k
MEDIAN
$81k
90%
$114k

The average salary for a Customer Success Manager is $81,296 in 2024

Base Salary
$59k - $114k
Bonus
$4k - $20k
Commission
$0 - $24k
Total Pay
$64k - $132k
Is Average Customer Success Manager with Software as a Service (SaaS) Skills Salary in Boston, Massachusetts your job title? Find out what you should be paid
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What is the Pay by Experience Level for Customer Success Managers?

What Do Customer Success Managers Do?

Customer Success Manager Tasks
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.
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FAQs About Customer Success Managers

What is the highest pay for Customer Success Managers in Boston?

Our data indicates that the highest pay for a Customer Success Manager in Boston is $114k / year

What is the lowest pay for Customer Success Managers in Boston?

Our data indicates that the lowest pay for a Customer Success Manager in Boston is $59k / year

How can Customer Success Managers increase their salary?

Increasing your pay as a Customer Success Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Customer Success Manager that oversees more junior Customer Success Managers, this experience can increase the likelihood to earn more.