Customer Support Analyst Salary

Customer Support Analysts in the United States take home an average $46K annually. Residence is the biggest factor affecting pay for this group, followed by career length. Job satisfaction is high and work is enjoyable for most Customer Support Analysts. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men make up a slight majority of Customer Support Analysts (50 percent) who responded to the survey. Women make up a slight majority of Customer Support Analysts (50 percent) survey respondents.

$34,576 - $61,426
$35K
$46K
$61K
MEDIAN: $46,004
10%
50%
90%

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$12.69 - $23.51
$13
$17
$24
MEDIAN: $16.88
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,576 - $61,426  
   
Bonus
$145.44 - $5,461  
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,197 - $61,660  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 94
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.69 - $23.51  
   
Overtime
$18.74 - $34.77  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$145.44 - $5,461  
   
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,197 - $61,660  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Analyst

  • Process and analyze customer requests and provide troubleshooting and inquiry answers.
  • Collaborate with internal contacts or partners to resolve problems.
  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.

Customer Support Analyst Job Listings

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Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $39K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $48K. Customer Support Analysts who work for 10 to 20 years in their occupation tend to earn about $47K. Average wages for folks with more than 20 years of experience come out to around $49K.

Related Job Salaries

Key Stats for Customer Support Analyst

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.
Less than 1 year
4%
1-4 years
51%
5-9 years
24%
10-19 years
16%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Analyst Salaries

Late-Career
▲14%

▲13%

Experienced
▲11%

National Average
$43,000

▼10%

Skills That Affect Customer Support Analyst Salaries

SQL
▲15%

Training
▲8%



Data Analysis
▲2%

Software Knowledge
▲1%

Customer Relations
▼0%

National Average
$43,000

Troubleshooting
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
4%
1-4 years
51%
5-9 years
24%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 80%
vision benefits
Vision: 67%
dental benefits
None: 12%
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