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Customer Support Analyst Salary

Median pay for Customer Support Analysts in the United States is around $45K annually. Location is the biggest factor affecting pay for this group, followed by years of experience. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Men working as Customer Support Analysts who took the survey just slightly outnumber women at 55 percent. Job satisfaction is reported as high by the vast majority of workers.

$32,065 - $60,475
(Median)
$32K
$45K
$60K
MEDIAN: $45,312
10%
50%
90%

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$12.98 - $23.22
(Median)
$13
$17
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$32,065 - $60,475  
   
Bonus
$0.00 - $5,051  
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,855 - $60,418  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 160
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.98 - $23.22  
   
Overtime
$19.52 - $37.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,051  
   
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,855 - $60,418  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 66
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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Customer Support Analysts usually report a few specific skills. Most notably, skills in SQL, Information Technology Support, Customer Relations, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Related Job Salaries

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Experience Affects Customer Support Analyst Salaries

Experienced
up arrow 3%

Mid-Career
up arrow 2%

National Average
$44,000

Entry-Level
up arrow 3%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 12%

Information Technology (IT) Support
up arrow 7%

National Average
$44,000

Customer Relations
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
9%
1-4 years
46%
5-9 years
26%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 10%
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