Customer Support Analyst Salary

For Customer Support Analysts, yearly average wages total $45K annually. Geographic location is the biggest factor affecting pay for this group, followed by career length. Work is enjoyable for Customer Support Analysts, who typically claim high levels of job satisfaction. Medical benefits are awarded to most, and a large number earn dental coverage. Women are just slightly outnumbered, with male Customer Support Analysts making up 51 percent of survey respondents.

$32,362 - $60,620

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$12.98 - $23.80

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,362 - $60,620  
   
Bonus
$0.00 - $5,098  
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,982 - $60,516  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 167
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.98 - $23.80  
   
Overtime
$19.57 - $37.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,098  
   
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,982 - $60,516  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 66
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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Customer Support Analysts report a focused set of job skills. Most notably, skills in SQL, Information Technology Support, Customer Relations, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $42K on average, and those who have five to 10 years under their belts see a higher median salary of $46K. People with 10 to 20 years of experience make an average of about $45K in this role. Seasoned veterans with 20 years under their belts enjoy a median income of $54K.

Related Job Salaries

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Experience Affects Customer Support Analyst Salaries

Late-Career
up arrow 22%

Mid-Career
up arrow 5%

Experienced
up arrow 2%

National Average
$44,000

Entry-Level
up arrow 4%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 11%

Information Technology (IT) Support
up arrow 9%

National Average
$44,000

Customer Relations
up arrow 3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
9%
1-4 years
45%
5-9 years
28%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 81%
vision benefits Vision: 71% employee benefits None: 9%
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