Customer Support Analyst Salary

Pay for Customer Support Analysts in the United States sits in the ballpark of $45K per year. Geography and career duration each impact pay for this group, with the former having the largest influence. Men working as Customer Support Analysts who took the survey just slightly outnumber women at 53 percent. The majority of Customer Support Analysts claim high levels of job satisfaction. Medical benefits are awarded to a large number, and most earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$31,968 - $59,142
(Median)
$32K
$45K
$59K
MEDIAN: $45,370
10%
50%
90%

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$12.33 - $23.59
(Median)
$12
$17
$24
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,968 - $59,142  
   
Bonus
$0.00 - $5,054  
Profit Sharing
$254.34  
Commission
$4,045  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,242 - $60,236  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 177
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.33 - $23.59  
   
Overtime
$19.61 - $34.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,054  
   
Commission
$4,045  
Profit Sharing
$254.34  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,242 - $60,236  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 80
United States (change)

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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Customer Support Analysts report using a wide range of professional skills. Most notably, skills in SQL, Information Technology Support, Software Knowledge, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Customer Service. Aptitude in Customer Service tends to also indicate an understanding of Information Technology Support.

Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries of relatively inexperienced workers fall in the neighborhood of $41K, but folks who have racked up five to 10 years see a notably higher median of $46K. Customer Support Analysts claiming one to two decades of experience make an estimated median of $46K. Seasoned veterans with 20 years under their belts enjoy a median income of $52K.

Related Job Salaries

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Experience Affects Customer Support Analyst Salaries

Late-Career
up arrow 18%

Mid-Career
up arrow 7%

Experienced
up arrow 5%

National Average
$43,000

Entry-Level
up arrow 6%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 13%

Information Technology (IT) Support
up arrow 7%

National Average
$43,000

Software Knowledge
up arrow 1%

Customer Relations
up arrow 1%


Troubleshooting
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
9%
1-4 years
47%
5-9 years
26%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
medical benefits
Vision: 69%
dental benefits
None: 9%
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