Customer Support Analyst Salary

The average Customer Support Analyst in the United States can expect to rake in roughly $45K annually. Location is the biggest factor affecting pay for this group, followed by tenure. Medical benefits are awarded to most, and a large number earn dental coverage. Job satisfaction is high and work is enjoyable for most Customer Support Analysts. Women are just slightly outnumbered, with male Customer Support Analysts making up 55 percent of survey respondents. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$34,835 - $59,752
$35K
$45K
$60K
MEDIAN: $45,043
10%
50%
90%

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$12.70 - $21.45
$13
$16
$21
MEDIAN: $16.48
10%
50%
90%

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$0$60K
Salary $34,835 - $59,752
Bonus $75.00 - $6,650
Commission $4,913
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,670 - $60,415
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 88
Hourly Data $0$35
Hourly Rate $12.70 - $21.45
Overtime $18.67 - $35.00
Annual Data $0$60K
Bonus $75.00 - $6,650
Commission $4,913
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,670 - $60,415
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 48

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Support Analyst

  • Process and analyze customer requests and provide troubleshooting and inquiry answers.
  • Collaborate with internal contacts or partners to resolve problems.
  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.

Customer Support Analyst Job Listings

Pay by Experience Level for Customer Support Analyst

Pay by Experience for a Customer Support Analyst has a positive trend. An entry-level Customer Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 46 salaries. An experienced Customer Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 25 salaries. A Customer Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 7 salaries.

Customer Support Analyst Reviews

Q: What is it like working as a Customer Support Analyst?

Customer Support Analyst in Rocky Mount:
"Work flexibility,"
Pros: The exposure of the IT field. It has helped me to advance in my course of study.
Cons: I have no least thought about my job.

Customer Support Analyst in Southfield:
"Customer facing interaction and thinking on your feet abound."
Pros: Solving complex problems.
Cons: Interacting with uninterested or unqualified customers.

Related Job Salaries

Key Stats for Customer Support Analyst

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.
Less than 1 year
7%
1-4 years
54%
5-9 years
20%
10-19 years
14%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Analyst Salaries

▲15%

Late-Career
▲15%

Experienced
▲12%

National Average
$42,000

▼9%

Skills That Affect Customer Support Analyst Salaries

SQL
▲16%

Training
▲9%



Data Analysis
▲3%

Software Knowledge
▲2%

Customer Relations
▲2%

National Average
$42,000

Troubleshooting
▼9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 19 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
7%
1-4 years
54%
5-9 years
20%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 80%
vision benefits
Vision: 66%
no benefits
None: 10%
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