Customer Support Analyst Salary

Median pay for Customer Support Analysts in the United States lies in the neighborhood of $45K per year. Geographic location and career length each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Women are just slightly outnumbered, with male Customer Support Analysts making up 53 percent of survey respondents.

$32,194 - $60,814
(Median)
$32K
$45K
$61K
MEDIAN: $45,396
10%
50%
90%

Add this chart to your site: 640px    300px

$12.98 - $23.22
(Median)
$13
$17
$23
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$32,194 - $60,814  
   
Bonus
$0.00 - $5,106  
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,856 - $60,647  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 163
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.98 - $23.22  
   
Overtime
$19.52 - $37.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,106  
   
Commission
$3,931 - $4,146  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,856 - $60,647  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 66
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

Search for more jobs:


Customer Support Analysts who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in SQL, Information Technology Support, Customer Relations, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Customer Service.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Customer Support Analyst Salaries

Mid-Career
up arrow 4%

Experienced
up arrow 1%

National Average
$44,000

Entry-Level
up arrow 4%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 11%

Information Technology (IT) Support
up arrow 7%

National Average
$44,000

Customer Relations
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 42 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
9%
1-4 years
45%
5-9 years
28%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 10%
ADVERTISEMENT