Median pay for Customer Support Analysts in the United States is around $46K annually. Geography is the biggest factor affecting pay for this group, followed by years of experience. Medical benefits are awarded to most, and a large number earn dental coverage. For the most part, Customer Support Analysts enjoy their work and report high levels of job satisfaction. Male Customer Support Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 54 percent of the field. The data in this summary comes from the PayScale salary survey.

$34,193 - $62,007
$34K
$46K
$62K
MEDIAN: $45,935
10%
50%
90%

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$12.67 - $24.39
$13
$17
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,193 - $62,007  
   
Bonus
$145.44 - $5,182  
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,201 - $61,942  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 100
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.67 - $24.39  
   
Overtime
$18.67 - $35.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$145.44 - $5,182  
   
Commission
$4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,201 - $61,942  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 45

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Analyst

  • Process and analyze customer requests and provide troubleshooting and inquiry answers.
  • Collaborate with internal contacts or partners to resolve problems.
  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.

Customer Support Analyst Job Listings

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Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $39K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. On average, Customer Support Analysts make $47K following one to two decades on the job. Customer Support Analysts with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.

Related Job Salaries

Key Stats for Customer Support Analyst

Gender

Female
46 %
Male
54 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.
Less than 1 year
5%
1-4 years
52%
5-9 years
24%
10-19 years
15%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Analyst Salaries

Mid-Career
up arrow 14%

Experienced
up arrow 10%

Late-Career
up arrow 9%

National Average
$43,000


Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 14%

Data Analysis
up arrow 13%

Training
up arrow 6%

Information Technology (IT) Support
up arrow 2%


Software Knowledge
0%

National Average
$43,000

Customer Relations
up arrow 1%

Troubleshooting
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
5%
1-4 years
52%
5-9 years
24%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 80%
vision benefits
Vision: 69%
dental benefits
None: 12%
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