Customer Support Analyst Salary

An average Customer Support Analyst in the United States can expect to take home roughly $46K per year. Geographic location and career length each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Male Customer Support Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 51 percent of the field. A large number report receiving medical coverage from their employers and most collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.

$34,409 - $60,236
$34K
$46K
$60K
MEDIAN: $45,614
10%
50%
90%

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$12.69 - $23.51
$13
$17
$24
MEDIAN: $16.74
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,409 - $60,236  
   
Bonus
$147.95 - $8,107  
Commission
$4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,221 - $60,925  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 95
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.69 - $23.51  
   
Overtime
$18.67 - $35.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$147.95 - $8,107  
   
Commission
$4,913  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,221 - $60,925  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 46

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Analyst

  • Process and analyze customer requests and provide troubleshooting and inquiry answers.
  • Collaborate with internal contacts or partners to resolve problems.
  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.

Customer Support Analyst Job Listings

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Pay by Experience Level for Customer Support Analyst

Pay by Experience for a Customer Support Analyst has a positive trend. An entry-level Customer Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 88 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $48,000 based on 46 salaries. An experienced Customer Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 25 salaries. A Customer Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $49,000 based on 7 salaries.

Related Job Salaries

Key Stats for Customer Support Analyst

Gender

Female
49 %
Male
51 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.
Less than 1 year
5%
1-4 years
54%
5-9 years
22%
10-19 years
14%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Analyst Salaries

Late-Career
▲14%

▲13%

Experienced
▲11%

National Average
$43,000

▼10%

Skills That Affect Customer Support Analyst Salaries

SQL
▲15%

Training
▲8%


Data Analysis
▲2%


Software Knowledge
▲1%

Customer Relations
▼0%

National Average
$43,000

Troubleshooting
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 18 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
5%
1-4 years
54%
5-9 years
22%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
vision benefits
Vision: 68%
no benefits
None: 10%
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