Customer Support Analyst Salary (United States)

A Customer Support Analyst earns an average salary of $44,548 per year. People in this job generally don't have more than 20 years' experience.
Customer Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,670 - $60,640
(Median)
31K
38K
45K
53K
61K
MEDIAN: $44,548
10%
25%
50%
75%
90%
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Customer Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.94 - $23.20
(Median)
13
15
19
23
MEDIAN: $16.00
10%
25%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$30,670 - $60,640  
   
Bonus
$0.00 - $5,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,125 - $60,943  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 140
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.94 - $23.20  
   
Overtime
$10.75 - $40.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,013  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,125 - $60,943  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 67
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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Experience Affects Customer Support Analyst Salaries

Experienced
up arrow 13%
Mid-Career
up arrow 1%
National Average
$43,000
Entry-Level
up arrow 4%

Skills That Affect Customer Support Analyst Salaries

Customer Relations
up arrow 1%
National Average
$43,000
Customer Service
up arrow 6%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 49 votes.

Gender

Female
48%
female alumni
 
Male
52%
male alumni

Years of Experience

Less than 1 year
9%
1-4 years
48%
5-9 years
26%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 11%