Customer Support Analyst Salary

Earnings for Customer Support Analysts in the United States come in at around $45K per year on average. Geographic location and career length each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to a large number, and most earn dental coverage. Male Customer Support Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 53 percent of the field.

$31,968 - $59,142
(Median)
$32K
$45K
$59K
MEDIAN: $45,370
10%
50%
90%

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$12.33 - $23.59
(Median)
$12
$17
$24
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$31,968 - $59,142  
   
Bonus
$0.00 - $5,054  
Profit Sharing
$254.34  
Commission
$4,045  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,242 - $60,236  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 177
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.33 - $23.59  
   
Overtime
$19.61 - $34.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,054  
   
Commission
$4,045  
Profit Sharing
$254.34  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,242 - $60,236  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 80
United States (change)

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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Survey results suggest that Customer Support Analysts put a wide range of professional skills to use. Most notably, skills in SQL, Information Technology Support, Software Knowledge, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Customer Service. It is not unusual for someone who knows Customer Service to be familiar with Information Technology Support as well.

Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $41K on average, but those with five to 10 years of experience enjoy a much bigger median of $46K. Customer Support Analysts see a median salary of $46K after reaching one to two decades on the job. Customer Support Analysts who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $52K.

Related Job Salaries

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Experience Affects Customer Support Analyst Salaries

Late-Career
up arrow 18%

Mid-Career
up arrow 7%

Experienced
up arrow 5%

National Average
$43,000

Entry-Level
up arrow 6%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 13%

Information Technology (IT) Support
up arrow 7%

National Average
$43,000

Software Knowledge
up arrow 1%

Customer Relations
up arrow 1%


Troubleshooting
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
9%
1-4 years
47%
5-9 years
26%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 81%
medical benefits
Vision: 69%
dental benefits
None: 9%
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