What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »
Browse Categories

Customer Support Analyst Salary

Customer Support Analysts in the United States can expect wages of $45K per year on average. Geographic location and career duration each impact pay for this group, with the former having the largest influence. Job satisfaction is reported as high by the vast majority of workers. Men working as Customer Support Analysts who took the survey just slightly outnumber women at 54 percent. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part.
$31,995 - $59,716
(Median)
32K
39K
45K
53K
60K
MEDIAN: $44,969
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

$13.20 - $23.85
(Median)
13
15
17
20
24
MEDIAN: $17.00
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,995 - $59,716  
   
Bonus
$0.00 - $5,007  
Commission
$3,931 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,747 - $60,355  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 151
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.20 - $23.85  
   
Overtime
$14.90 - $39.27  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,007  
   
Commission
$3,931 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,747 - $60,355  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 69
United States (change)

Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

Search for more jobs:


Typical Customer Support Analysts report a focused set of job skills. Most notably, skills in Information Technology Support, SQL, Customer Relations, and Customer Service are correlated to pay that is above average. Skills that seem to negatively impact pay include Customer Service.

Related Job Salaries

Experience Affects Customer Support Analyst Salaries

Experienced
up arrow 7%

Mid-Career
up arrow 1%

National Average
$44,000

Entry-Level
up arrow 4%

Skills That Affect Customer Support Analyst Salaries

Information Technology (IT) Support
up arrow 6%

SQL
up arrow 5%

National Average
$44,000

Customer Relations
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 49 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
9%
1-4 years
49%
5-9 years
24%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 10%