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Customer Support Analyst Salary

An average Customer Support Analyst in the United States can expect to take home roughly $45K per year. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Men make up a slight majority of Customer Support Analysts (55 percent) who responded to the survey. The majority of Customer Support Analysts claim high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage.

$31,972 - $60,085
(Median)
$32K
$45K
$60K
MEDIAN: $45,171
10%
50%
90%

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$12.95 - $23.29
(Median)
$13
$17
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$31,972 - $60,085  
   
Bonus
$0.00 - $5,057  
Commission
$3,931 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,803 - $60,188  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 158
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.95 - $23.29  
   
Overtime
$19.52 - $37.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,057  
   
Commission
$3,931 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,803 - $60,188  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 65

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United States (change)


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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Customer Support Analysts report a narrow range of specific skills. Most notably, skills in SQL, Information Technology Support, Customer Relations, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Customer Service.

Related Job Salaries

 
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United States (change)

Experience Affects Customer Support Analyst Salaries

Mid-Career
up arrow 3%

Experienced
up arrow 3%

National Average
$44,000

Entry-Level
up arrow 4%

Skills That Affect Customer Support Analyst Salaries

SQL
up arrow 12%

Information Technology (IT) Support
up arrow 5%

National Average
$44,000

Customer Relations
up arrow 2%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 42 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
9%
1-4 years
46%
5-9 years
26%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 10%
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