Customer Support Analyst Salary
Median pay for Customer Support Analysts in the United States is around $46K annually. Geography is the biggest factor affecting pay for this group, followed by years of experience. Medical benefits are awarded to most, and a large number earn dental coverage. For the most part, Customer Support Analysts enjoy their work and report high levels of job satisfaction. Male Customer Support Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 54 percent of the field. The data in this summary comes from the PayScale salary survey.
Job Description for Customer Support Analyst
- Process and analyze customer requests and provide troubleshooting and inquiry answers.
- Collaborate with internal contacts or partners to resolve problems.
- Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
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Pay by Experience Level for Customer Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience make $39K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $49K. On average, Customer Support Analysts make $47K following one to two decades on the job. Customer Support Analysts with more than 20 years of experience report incomes that are no higher than those with 10 to 20 years on the job.
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Key Stats for Customer Support Analyst
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