Customer Support Analysts in the United States take home an average $46K annually. Geography is the biggest factor affecting pay for this group, followed by career duration. Men make up a slight majority of Customer Support Analysts (55 percent) who responded to the survey. Medical benefits are awarded to nearly all, and most earn dental coverage. Job satisfaction for Customer Support Analysts is high. This report is based on responses to the PayScale salary survey.

$34,068 - $61,254
(Median)
$34K
$46K
$61K
MEDIAN: $46,039
10%
50%
90%

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$12.49 - $22.56
(Median)
$12
$17
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$34,068 - $61,254  
   
Bonus
$150.00 - $5,087  
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,389 - $61,147  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 100
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$12.49 - $22.56  
   
Overtime
$15.71 - $33.09  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$150.00 - $5,087  
   
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,389 - $61,147  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 44
United States (change)

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Job Description for Customer Support Analyst

  • Collect and analyze customer data, determine solutions, and inform customers of any changes or actions taken.
  • Collaborate with internal contacts or partners to resolve problems.
  • Process and analyze customer requests and provide troubleshooting and inquiry answers.

Customer Support Analyst Job Listings

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Pay by Experience Level for Customer Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Respondents with less than five years' experience take home $39K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $49K. People with 10 to 20 years of experience make an average of about $47K in this role. Survey participants who have worked for more than two decades report bringing in $46K on average.

Related Job Salaries

United States (change)

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Experience Affects Customer Support Analyst Salaries

Mid-Career
up arrow 12%

Experienced
up arrow 7%

Late-Career
up arrow 6%

National Average
$43,000


Skills That Affect Customer Support Analyst Salaries

Training
up arrow 18%

SQL
up arrow 13%

Data Analysis
up arrow 13%

Information Technology (IT) Support
up arrow 1%

National Average
$43,000

Software Knowledge
up arrow 1%

Customer Relations
up arrow 1%

Customer Service
up arrow 2%

Troubleshooting
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
4%
1-4 years
52%
5-9 years
21%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 83%
medical benefits
Vision: 70%
dental benefits
None: 8%
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