The average pay for a Customer Support Engineer is $65,224 per year. People in this job generally don't have more than 20 years' experience. A skill in Cisco Networking is associated with high pay for this job.
Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,292 - $98,198
(Median)
39K
50K
65K
81K
98K
MEDIAN: $65,223
10%
25%
50%
75%
90%
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Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.24 - $35.64
(Median)
13
16
22
28
36
MEDIAN: $22.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,292 - $98,198  
   
Bonus
$0.00 - $11,248  
Profit Sharing
$309.13 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,773 - $101,369  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 500
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.24 - $35.64  
   
Overtime
$15.02 - $66.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,248  
   
Profit Sharing
$309.13 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,773 - $101,369  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 500
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Customer Support Engineer Job Listings

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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.
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Customer Support Engineer Tasks
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
Popular Skills for Customer Support Engineer
Pay by Experience Level for Customer Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Jose
up arrow 46%
Dallas
up arrow 24%
Chicago
up arrow 8%
Hillsboro
up arrow 8%
National Average
$64,000
Seattle
up arrow 14%
Boston
up arrow 19%
San Francisco
up arrow 29%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 28%
Mid-Career
up arrow 5%
National Average
$64,000

Skills That Affect Customer Support Engineer Salaries

Cisco Networking
up arrow 27%
National Average
$64,000
Customer Service
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 110 votes.
Gender
Female
11%
female alumni
 
Male
89%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
38%
5-9 years
24%
10-19 years
22%
20 years or more
10%
Common Health Benefits
medical benefits Medical: 90% dental benefits Dental: 84%
vision benefits Vision: 69% employee benefits None: 8%
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