Customer Support Engineer Salary (United States)

The average pay for a Customer Support Engineer is $64,805 per year. People in this job generally don't have more than 20 years' experience. A skill in Cisco Networking is associated with high pay for this job.
Customer Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,928 - $97,798
(Median)
39K
51K
65K
81K
98K
MEDIAN: $64,804
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px
Customer Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.25 - $35.90
(Median)
13
16
22
31
36
MEDIAN: $22.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,928 - $97,798  
   
Bonus
$0.00 - $11,692  
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,620 - $101,419  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 357
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.25 - $35.90  
   
Overtime
$15.42 - $68.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,692  
   
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,620 - $101,419  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 81
Is Customer Support Engineer your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.
Read More...
Customer Support Engineer Tasks
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Customer Support Engineer Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Customer Support Engineer

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 47%
Dallas
up arrow 16%
up arrow 9%
Chicago
up arrow 7%
National Average
$65,000
Austin
up arrow 16%
San Francisco
up arrow 27%
Boston
up arrow 28%
Seattle
up arrow 29%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 26%
Mid-Career
up arrow 2%
National Average
$65,000

Skills That Affect Customer Support Engineer Salaries

Cisco Networking
up arrow 20%
National Average
$65,000
Customer Service
up arrow 4%
Troubleshooting
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 106 votes.

Gender

Female
12%
female alumni
 
Male
88%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
22%
10-19 years
22%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 69% employee benefits None: 9%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -