Customer Support Engineer Salary

Pay for Customer Support Engineers in the United States sits in the ballpark of $66K annually. In the world of Customer Support Engineers, overall income ranges from $37K near the bottom to $103K at the top; this can include more than $12K from bonuses and more than $11K from profit sharing in exceptional cases. The most important factor affecting compensation for this group is geographic location, followed by the specific employer and years of experience. Men make up the vast majority of Customer Support Engineers (88 percent) who took the survey. Most workers in this position report high levels of job satisfaction. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. This report is based on answers to PayScale's salary questionnaire.

$42,282 - $98,133
(Median)
$42K
$66K
$98K
MEDIAN: $66,022
10%
50%
90%

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$13.79 - $38.85
(Median)
$14
$23
$39
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,282 - $98,133  
   
Bonus
$0.00 - $11,966  
Profit Sharing
$700 - $11,000  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $102,889  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 408
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.79 - $38.85  
   
Hourly Tips
$0.00  
Overtime
$15.61 - $68.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,966  
   
Commission
$3,000  
Profit Sharing
$700 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $102,889  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 98
United States (change)

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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Many Customer Support Engineers transition into upper-level roles like Technical Support Engineer. However, Technical Support Engineers do report a slightly lower median income of $58K per year.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Customer Support Engineers seeking a sizable paycheck can earn the most at Cisco Systems Inc, where the median salary comes to $88K, though the large pay difference between employees at the top ($61K) and those starting out ($135K) creates a rather diverse pay scale.

Popular Skills for Customer Support Engineer


Customer Support Engineers seem to require a number of specific skills. Most notably, facility with Linux, Systems Troubleshooting, and Electronic Troubleshooting are correlated to pay that is significantly above average, leading to increases of 24 percent, 12 percent, and 11 percent, respectively. At the other end of the pay range are skills like Troubleshooting and Customer Service. Those educated in Customer Service tend to be well versed in Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Average salaries for inexperienced employees average out to around $60K, but folks who have five to 10 years of experience earn a higher median of $68K. Customer Support Engineers see a median salary of $83K after reaching one to two decades on the job. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Pay Difference by Location

National Average: $65,836

Larger city markers indicate a job is popular in that location.

For Customer Support Engineers, working in the bustling city of San Jose has its advantages, including an above-average pay rate. Customer Support Engineers can also look forward to large paychecks in cities like Albany (+18 percent), Dallas (+6 percent), Philadelphia (+6 percent), and Raleigh (+3 percent). Customer Support Engineers' salaries are heavily influenced by location — Customer Support Engineers in Seattle bring in salaries that are 30 percent lower than the national average. Not at the bottom but still paying below the median are employers in Austin and Chicago (17 percent lower and 12 percent lower, respectively).

Related Job Salaries

United States (change)

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Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 26%


National Average
$66,000


Skills That Affect Customer Support Engineer Salaries

Linux
up arrow 24%

Systems Troubleshooting
up arrow 12%

Electronic Troubleshooting
up arrow 11%


Customer Relationship Management (CRM)
up arrow 3%

National Average
$66,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
22%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
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