Customer Support Engineer Salary (United States)

The average pay for a Customer Support Engineer is $65,411 per year. People in this job generally don't have more than 20 years' experience. A skill in Cisco Networking is associated with high pay for this job.
Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,244 - $97,214
(Median)
39K
51K
65K
81K
97K
MEDIAN: $65,410
10%
25%
50%
75%
90%
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Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.12 - $35.79
(Median)
13
16
22
30
36
MEDIAN: $22.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,244 - $97,214  
   
Bonus
$0.00 - $11,360  
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,766 - $101,498  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 453
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.12 - $35.79  
   
Overtime
$15.26 - $68.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,360  
   
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,766 - $101,498  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 453
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.
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Customer Support Engineer Tasks
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer

Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

San Jose
up arrow 43%
Dallas
up arrow 15%
Raleigh
up arrow 9%
Chicago
up arrow 6%
Hillsboro
up arrow 6%
National Average
$65,000
Seattle
up arrow 16%
San Francisco
up arrow 27%
Boston
up arrow 31%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 25%
National Average
$65,000

Skills That Affect Customer Support Engineer Salaries

National Average
$65,000
Troubleshooting
up arrow 2%
Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 112 votes.

Gender

Female
12%
female alumni
 
Male
88%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
40%
5-9 years
23%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 84%
vision benefits Vision: 70% employee benefits None: 9%
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