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Customer Support Engineer Salary

For Customer Support Engineers, yearly average wages total $65K annually. Including potential bonuses and profit sharing proceeds (more than $12K for each in exceptional cases) overall income bottoms out near $36K and hits $101K on the high end. Geography is the biggest factor affecting pay for this group, followed by career length. Men account for the majority of Customer Support Engineers who responded to the questionnaire — 88 percent to be exact. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to a strong majority. Job satisfaction for Customer Support Engineers is high. The data for this synopsis comes from respondents who took the PayScale salary survey.
$39,711 - $95,995
(Median)
$40K
$65K
$96K
MEDIAN: $65,169
10%
50%
90%

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$13.81 - $36.16
(Median)
$14
$23
$36
MEDIAN: $23.00
10%
50%
90%

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Show Annual Salary Show Hourly Rate
National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,711 - $95,995  
   
Bonus
$0.00 - $11,513  
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,951 - $100,619  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 360
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.81 - $36.16  
   
Overtime
$15.46 - $68.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,513  
   
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,951 - $100,619  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 87
United States (change)

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Many Customer Support Engineers transition into upper-level roles, like Technical Support Engineer, and may earn slightly less than as a result. Technical Support Engineers have an average income of $58K annually.

Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer


Customer Support Engineers generally report applying a varied skill set to their work. Most notably, facility with Cisco Networking and Systems Troubleshooting are correlated to pay that is significantly above average, leading to increases of 20 percent and 9 percent, respectively. At the other end of the pay range are skills like Troubleshooting and Customer Service. Those educated in Customer Service tend to be well versed in Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Support Engineers, extensive experience does not lead to significantly more money. Folks with fewer than five years of experience take home $61K on average, and those who have worked for five to 10 years see a bigger median salary of $68K. Customer Support Engineers bring in $80K after working for 10 to 20 years. Customer Support Engineers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $83K on average.

Pay Difference by Location


With a pay rate for Customer Support Engineers that is 46 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Customer Support Engineers will also find cushy salaries in Dallas (+9 percent) and Raleigh (+7 percent). Customer Support Engineers in Seattle make 30 percent less than the national average, proving that location is a major factor in pay. Two other places where employers offer below-median salaries are Boston (26 percent less) and San Francisco (20 percent less).

Related Job Salaries

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 28%



National Average
$65,000


Skills That Affect Customer Support Engineer Salaries


Systems Troubleshooting
up arrow 9%

National Average
$65,000

Electronic Troubleshooting
up arrow 1%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 102 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
42%
5-9 years
22%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 83%
vision benefits Vision: 70% employee benefits None: 9%