What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Customer Support Engineer Salary

Average Customer Support Engineers in the United States make around $65K annually. Total cash compensation to Customer Support Engineers ranges from $36K on the lower end to $100K on the higher end; the final number includes potential for approximately $11K each from bonuses and profit sharing in exceptional cases. Earnings for this group are mostly affected by geographic location, followed by the specific employer and years of experience. Medical benefits are awarded to most, and a large number earn dental coverage. Most Customer Support Engineers report high levels of job satisfaction. The vast majority of Customer Support Engineers (88 percent) who took the survey are men. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$41,036 - $94,657
(Median)
$41K
$65K
$95K
MEDIAN: $65,028
10%
50%
90%

Add this chart to your site: 640px    300px

$13.92 - $36.77
(Median)
$14
$22
$37
MEDIAN: $21.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,036 - $94,657  
   
Bonus
$0.00 - $11,234  
Profit Sharing
$400.00 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,367 - $100,460  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 375
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.92 - $36.77  
   
Overtime
$18.91 - $67.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,234  
   
Profit Sharing
$400.00 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,367 - $100,460  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 89

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

Read More...

Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


Add this chart to your site:   640px 640px    300px 300px


Many Customer Support Engineers transition into upper-level roles like Technical Support Engineer. However, Technical Support Engineers do report a slightly lower median income of $58K per year.

Customer Support Engineer Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Support Engineer


Popular Skills for Customer Support Engineer


Professional skills reported by Customer Support Engineers are few in number. Most notably, skills in Cisco Networking, Systems Troubleshooting, Electronic Troubleshooting, and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Customer Service. Those familiar with Customer Service also tend to know Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Customer Support Engineers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Relatively untried employees who have less than five years' experience have a median salary of $61K. Those who have been around for five to 10 years can expect to take home more — $68K on average. Customer Support Engineers who work for 10 to 20 years in their occupation tend to earn about $81K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location


San Jose offers some of the highest pay in the country for Customer Support Engineers, 48 percent above the national average. Customer Support Engineers can also look forward to large paychecks in cities like Dallas (+7 percent), Philadelphia (+7 percent), Chicago (+5 percent), and Raleigh (+3 percent). Customer Support Engineers in Seattle take home the lowest salaries, earning a whopping 31 percent less than the national average. Austin and San Francisco are a couple other places where companies are known to pay below the median — salaries are 16 percent lower and 10 percent lower, respectively.

Related Job Salaries

United States (change)

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 25%



National Average
$65,000


Skills That Affect Customer Support Engineer Salaries


Systems Troubleshooting
up arrow 13%

National Average
$65,000

Electronic Troubleshooting
up arrow 1%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 98 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
41%
5-9 years
22%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 83%
vision benefits Vision: 69% employee benefits None: 9%
ADVERTISEMENT