Customer Support Engineers are most sought-after in California, which is home to the three top-paying cities in the field: San Jose, San Francisco, and Los Angeles. Total cash compensation to Customer Support Engineers ranges from $40K on the lower end to $101K on the higher end; the final number includes potential for approximately $10K each from bonuses and profit sharing in exceptional cases. The most important factor affecting compensation for this group is location, followed by the company and experience level. A large number report receiving medical coverage from their employers and most collect dental insurance. The majority of Customer Support Engineers claim high levels of job satisfaction. The vast majority of Customer Support Engineers (89 percent) who took the survey are men. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$43,136 - $97,402
$43K
$66K
$97K
MEDIAN: $66,400
10%
50%
90%

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$15.03 - $41.06
$15
$23
$41
MEDIAN: $23.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,136 - $97,402  
   
Bonus
$502 - $10,282  
Profit Sharing
$300.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,983 - $100,538  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 254
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$15.03 - $41.06  
   
Overtime
$21.18 - $74.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$502 - $10,282  
   
Profit Sharing
$300.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$39,983 - $100,538  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 80

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Common Career Paths for Customer Support Engineer


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Customer Support Engineers often transition into a Technical Support Engineer position. Technical Support Engineers report a slightly lower median income of $58K.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Cisco Systems Inc, Osisoft, Inc., NCR Corp, Asml Lithography, and Applied Materials Inc are among the top companies that take on many Customer Support Engineers. Cisco Systems Inc offers the largest salaries in town ($79K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $36K to $110K.

Popular Skills for Customer Support Engineer


Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with SQL, Systems Troubleshooting, and Linux are correlated to pay that is significantly above average, leading to increases of 21 percent, 13 percent, and 8 percent, respectively. Those listing Microsoft SQL Server as a skill should be prepared for drastically lower pay. Customer Service and Troubleshooting also typically command lower compensation. Most people skilled in Customer Service are similarly competent in Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Folks with fewer than five years of experience take home $60K on average, and those who have worked for five to 10 years see a bigger median salary of $66K. The average pay reported by folks with 10 to 20 years of experience is around $78K. People who have worked for more than 20 years report a median income of $80K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $65,062

Larger city markers indicate a job is popular in that location.

Relative to Customer Support Engineers in the rest of the country, Customer Support Engineers in San Jose, San Francisco, and Los Angeles see salaries beyond the national average. In fact, these California cities offer more pay than any other American city. Place of residence plays a huge part in a Customer Support Engineer's salary, with Seattle Customer Support Engineers earning salaries that are 30 percent less than the national average. Employers pay around 23 percent less in Denver and 16 percent less in Austin, below-median salaries for those in this field.

Related Job Salaries

Key Stats for Customer Support Engineer

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
25%
10-19 years
15%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 23%



National Average
$65,000


Skills That Affect Customer Support Engineer Salaries

SQL
up arrow 21%

Systems Troubleshooting
up arrow 13%

Linux
up arrow 8%

Customer Relationship Management (CRM)
up arrow 4%

Project Management
up arrow 2%

National Average
$65,000


Electronic Troubleshooting
up arrow 3%



Microsoft SQL Server
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
25%
10-19 years
15%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
vision benefits
Vision: 73%
dental benefits
None: 7%
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