Customer Support Engineer Salary

For Customer Support Engineers, annual average wages total $65K per year. In the world of Customer Support Engineers, total cash compensation can vary between $37K and $101K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $12K and $11K, respectively. The most important factor affecting compensation for this group is geography, followed by the company and experience level. The majority of Customer Support Engineers claim high levels of job satisfaction. Among survey respondents, men are more common than women; 88 percent of Customer Support Engineers are male. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to a fair number. This snapshot results from replies to PayScale's salary survey.

$41,615 - $96,531
(Median)
$42K
$65K
$97K
MEDIAN: $65,180
10%
50%
90%

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$13.85 - $36.29
(Median)
$14
$22
$36
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,615 - $96,531  
   
Bonus
$0.00 - $11,855  
Profit Sharing
$400.00 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,014 - $101,290  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 397
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.85 - $36.29  
   
Overtime
$15.38 - $67.75  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,855  
   
Profit Sharing
$400.00 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,014 - $101,290  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 87
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Although many Customer Support Engineers transition into Technical Support Engineer roles, the latter job seems to pay slightly less with an average reported annual income of $58K.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Popular Skills for Customer Support Engineer


Survey results suggest that Customer Support Engineers put a wide range of professional skills to use. Lucky workers who know Linux can expect a significant pay bump, scoring salaries 31 percent above average. Systems Troubleshooting and Cisco Networking are also correlated to pay that is above average, with increases between 12 percent and 31 percent. At the other end of the pay range are skills like Troubleshooting and Customer Service. It is often found that people who know Customer Service are also skilled in Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $60K on average. People who have worked for five to 10 years can expect a higher median salary of $69K. Customer Support Engineers who work for 10 to 20 years in their occupation tend to earn about $82K. Customer Support Engineers who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Pay Difference by Location


San Jose is home to an above-average pay rate for Customer Support Engineers, 49 percent higher than the national average. Customer Support Engineers will also find cushy salaries in Philadelphia (+6 percent), Raleigh (+4 percent), Chicago (+3 percent), and Dallas (+3 percent). Customer Support Engineers' salaries are heavily influenced by location — Customer Support Engineers in Seattle bring in salaries that are 30 percent lower than the national average. Below-median salaries also turn up in Austin and Boston (17 percent lower and 8 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 25%


National Average
$65,000


Skills That Affect Customer Support Engineer Salaries

Linux
up arrow 31%


Systems Troubleshooting
up arrow 12%

Customer Relationship Management (CRM)
up arrow 10%

Electronic Troubleshooting
up arrow 2%

National Average
$65,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 96 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
41%
5-9 years
22%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
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