Customer Support Engineer Salary (United States)

The average pay for a Customer Support Engineer is $64,983 per year. People in this job generally don't have more than 20 years' experience. A skill in Cisco Networking is associated with high pay for this job.
Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$39,304 - $97,909
(Median)
39K
51K
65K
81K
98K
MEDIAN: $64,982
10%
25%
50%
75%
90%
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Customer Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$13.12 - $35.79
(Median)
13
16
22
30
36
MEDIAN: $22.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,304 - $97,909  
   
Bonus
$0.00 - $11,517  
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,733 - $101,314  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 448
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.12 - $35.79  
   
Overtime
$15.15 - $68.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,517  
   
Profit Sharing
$370.95 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,733 - $101,314  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 448
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United States (change)
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.
Read More...
Customer Support Engineer Tasks
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer

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Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 44%
Dallas
up arrow 16%
up arrow 9%
Chicago
up arrow 7%
National Average
$65,000
Austin
up arrow 16%
Boston
up arrow 18%
San Francisco
up arrow 23%
Seattle
up arrow 29%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 27%
Mid-Career
up arrow 3%
National Average
$65,000

Skills That Affect Customer Support Engineer Salaries

Cisco Networking
up arrow 21%
National Average
$65,000
Troubleshooting
up arrow 3%
Customer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 105 votes.

Gender

Female
13%
female alumni
 
Male
87%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
41%
5-9 years
22%
10-19 years
22%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 84%
vision benefits Vision: 70% employee benefits None: 9%
Find Out Exactly What You Should Be Paid
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