Customer Support Engineer Salary

Home to the three top-paying cities for Customer Support Engineers in the United States (San Jose, San Francisco, and Los Angeles), California dominates the job market for the field. Total cash compensation to Customer Support Engineers varies from $43K to $100K; higher pay grades include potential for bonuses and profit sharing as high as $10K each. Location is the biggest factor affecting pay for this group, followed by the company and years of experience. Among survey respondents, men are more common than women; 88 percent of Customer Support Engineers are male. Job satisfaction is reported as high by the vast majority of workers. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. Respondents to the PayScale salary survey provided the data for this report.

$45,613 - $97,589
$46K
$67K
$98K
MEDIAN: $67,217
10%
50%
90%

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$17.28 - $39.36
$17
$24
$39
MEDIAN: $24.14
10%
50%
90%

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$0$99K
Salary $45,613 - $97,589
Bonus $300.00 - $10,174
Profit Sharing $0.00 - $10,164
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,104 - $99,868
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 227
Hourly Data $0$62
Hourly Rate $17.28 - $39.36
Overtime $24.36 - $62.06
Annual Data $0$99K
Bonus $300.00 - $10,174
Profit Sharing $0.00 - $10,164
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,104 - $99,868
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 79

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Common Career Paths for Customer Support Engineer


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Customer Support Engineers often transition into a Technical Support Engineer position. Technical Support Engineers report a slightly lower median income of $58K.

Customer Support Engineer Job Listings

Popular Employer Salaries for Customer Support Engineer


Cisco Systems Inc, Osisoft, Inc., NCR Corp, Asml Lithography, and Applied Materials Inc are all popular places to work. Employees of Cisco Systems Inc can expect to make the most, with the company offering a median salary of $87K; however, pay is widely dispersed from bottom to top, ranging from $41K to $111K.

Popular Skills for Customer Support Engineer


Customer Support Engineers generally report applying a varied skill set to their work. Most notably, skills in SQL, Systems Troubleshooting, Linux, and Customer Relationship Management are correlated to pay that is above average, with boosts between 7 percent and 19 percent. Those listing Microsoft SQL Server as a skill should be prepared for drastically lower pay. Customer Service and Troubleshooting also typically command lower compensation. Those proficient in Customer Service are, more often than not, also skilled in Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Pay by Experience for a Customer Support Engineer has a positive trend. An entry-level Customer Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 181 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $68,000 based on 95 salaries. An experienced Customer Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $77,000 based on 60 salaries. A Customer Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $76,000 based on 36 salaries.

Pay Difference by Location

National Average: $65,863

Larger city markers indicate a job is popular in that location.

Customer Support Engineers in San Jose, San Francisco, and Los Angeles — the highest-paid cities for Customer Support Engineers in California and the United States — enjoy a very comfortable lifestyle with compensation above the national average. Location is a huge contributor to overall pay, with Customer Support Engineers in Seattle earning a whopping 30 percent below the national average. A couple other locations with smaller-than-average paychecks include Denver (24 percent lower) and Austin (17 percent lower).

Related Job Salaries

Key Stats for Customer Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.
Less than 1 year
8%
1-4 years
42%
5-9 years
25%
10-19 years
14%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Engineer Salaries

▲17%

▲15%

▲3%

National Average
$66,000

▼8%

Skills That Affect Customer Support Engineer Salaries

SQL
▲19%

Systems Troubleshooting
▲12%

Linux
▲7%

Customer Relationship Management (CRM)
▲3%

Project Management
▲1%

National Average
$66,000


Electronic Troubleshooting
▼4%



Microsoft SQL Server
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
42%
5-9 years
25%
10-19 years
14%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 83%
vision benefits
Vision: 76%
no benefits
None: 6%
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