Customer Support Engineer Salary
The Golden State offers the largest salaries to Customer Support Engineers; the three top-paying cities in the field are San Jose, San Francisco, and Los Angeles. Total cash earnings of Customer Support Engineers range from $42K on the low end to $100K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $13K and $10K, respectively. Geography is the main element affecting pay for this group — the specific employer and years of experience are driving factors as well. There are far more male Customer Support Engineers survey respondents than women, making up 88 percent. Medical benefits are awarded to nearly all, and most earn dental coverage. The majority of workers are highly satisfied with their job. The figures in this rundown are based on the results of PayScale's salary questionnaire.
|Salary||$45,255 - $98,058|
|Bonus||$306.39 - $12,723|
|Profit Sharing||$0.00 - $10,125|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$42,282 - $100,343|
|Hourly Rate||$16.93 - $39.11|
|Overtime||$22.33 - $62.20|
|Bonus||$306.39 - $12,723|
|Profit Sharing||$0.00 - $10,125|
|Total Pay (||$42,282 - $100,343|
Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.Read More...
The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the clients expectations are met in a timely manner. The customer support engineer works closely with quality assurance and engineering departments or personnel to further investigate and resolve issues. These engineers must have vast product knowledge and need to keep abreast of their industry. The customer support engineer will also assist in system configurations and support programs after hours.
Customer support engineers work a variety of shifts, and they may work long hours if trying to solve a difficult problem. Customer support engineers may also be required to travel for meetings or to help fix a difficult problem.
Customer support engineers typically need a bachelor's degree in computer science, computer programming, software engineering, or a related field. Many companies request prior work experience in either an information technology setting or as a support or systems analyst. These engineers need to have strong web application experience, as well as experience with UNIX/LINUX and Java. They must also possess a strong knowledge of basic computer programs such as the Microsoft Office suite.
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Popular Employer Salaries for Customer Support Engineer
Well-known firms with a reputation for hiring numerous Customer Support Engineers include Cisco Systems Inc, Osisoft, Inc., NCR Corp, Asml Lithography, and Applied Materials Inc. The biggest paychecks can be found at Cisco Systems Inc — the median salary there is $87K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $41K and highest ones in the neighborhood of $111K.
Popular Skills for Customer Support Engineer
Customer Support Engineers report using a wide range of professional skills. Most notably, skills in SQL, Systems Troubleshooting, Linux, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 17 percent. Those listing Microsoft SQL Server as a skill should be prepared for drastically lower pay. Customer Service and Troubleshooting also typically command lower compensation. Most people familiar with Customer Service also know Cisco Networking.
Pay by Experience Level for Customer Support Engineer
Pay by Experience for a Customer Support Engineer has a positive trend. An entry-level Customer Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 181 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $68,000 based on 95 salaries. An experienced Customer Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $77,000 based on 60 salaries. A Customer Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $76,000 based on 36 salaries.
Pay Difference by Location
There's tons of opportunity for Customer Support Engineers in California, which is home to the top three paying cities in the field. San Jose, San Francisco, and Los Angeles all offer salaries above the national rate. Customer Support Engineers in Seattle take home the lowest salaries, earning a whopping 32 percent less than the national average. Employers in Denver and Austin also lean toward paying below-median salaries (25 percent lower and 19 percent lower, respectively).
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Key Stats for Customer Support Engineer
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