Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.
Customer Support Engineer Tasks
Use debugging tools, simulations, and scripts to isolate and fix problems.
Guide and assist with installations and technical training, including documentation.
Directly troubleshoot and solve technical issues with customers.
Document customer needs, problems, interventions and interactions, informing clients as changes occur.