Customer Support Engineer Salary

Average Customer Support Engineers in the United States make around $65K per year. Overall incomes of Customer Support Engineers generally bottom out at around $37K and peak near $101K; the final number can, in exceptional cases, include upwards of $12K each for bonuses and profit sharing proceeds. Compensation for this group is mainly affected by location, but the company and tenure are influential factors as well. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to a fair number. Most workers in this position report high levels of job satisfaction. The vast majority (88 percent) of Customer Support Engineers who answered the questionnaire are male. Respondents to the PayScale salary survey provided the data for this report.

$41,426 - $96,789
(Median)
$41K
$65K
$97K
MEDIAN: $65,288
10%
50%
90%

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$13.85 - $36.29
(Median)
$14
$22
$36
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,426 - $96,789  
   
Bonus
$0.00 - $11,855  
Profit Sharing
$401.34 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,060 - $101,489  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 401
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.85 - $36.29  
   
Overtime
$15.38 - $67.75  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,855  
   
Profit Sharing
$401.34 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,060 - $101,489  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 87
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Customer Support Engineers who take on a higher-level position such as Technical Support Engineer may get paid a little bit less in that new role, as Technical Support Engineers on average bring home $58K.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Popular Skills for Customer Support Engineer


Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Linux, Systems Troubleshooting, and Cisco Networking are correlated to pay that is significantly above average, leading to increases of 31 percent, 12 percent, and 11 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Troubleshooting and Customer Service. Most people who know Customer Service also know Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $60K on average, and those who have five to 10 years under their belts see a higher median salary of $69K. Customer Support Engineers see a median salary of $82K after reaching one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Pay Difference by Location


With a pay rate for Customer Support Engineers that is 48 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Customer Support Engineers will also find cushy salaries in Philadelphia (+6 percent), Raleigh (+4 percent), Chicago (+3 percent), and Dallas (+3 percent). Customer Support Engineers' salaries are heavily influenced by location — Customer Support Engineers in Seattle bring in salaries that are 30 percent lower than the national average. Austin and Boston are a couple other places where companies are known to pay below the median — salaries are 17 percent lower and 8 percent lower, respectively.

Related Job Salaries

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Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 25%


National Average
$66,000


Skills That Affect Customer Support Engineer Salaries

Linux
up arrow 31%

Systems Troubleshooting
up arrow 12%


Customer Relationship Management (CRM)
up arrow 10%

Electronic Troubleshooting
up arrow 2%

National Average
$66,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 95 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
41%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
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