Customer Support Engineer Salary

The Golden State offers the largest salaries to Customer Support Engineers; the three top-paying cities in the field are San Jose, San Francisco, and Los Angeles. Total cash earnings of Customer Support Engineers range from $42K on the low end to $100K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $13K and $10K, respectively. Geography is the main element affecting pay for this group — the specific employer and years of experience are driving factors as well. There are far more male Customer Support Engineers survey respondents than women, making up 88 percent. Medical benefits are awarded to nearly all, and most earn dental coverage. The majority of workers are highly satisfied with their job. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$45,255 - $98,058
$45K
$68K
$98K
MEDIAN: $67,735
10%
50%
90%

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$16.93 - $39.11
$17
$25
$39
MEDIAN: $24.80
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$45,255 - $98,058  
   
Bonus
$306.39 - $12,723  
Profit Sharing
$0.00 - $10,125  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,282 - $100,343  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 239
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$16.93 - $39.11  
   
Overtime
$22.33 - $62.20  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$306.39 - $12,723  
   
Profit Sharing
$0.00 - $10,125  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,282 - $100,343  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 80

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Common Career Paths for Customer Support Engineer


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Many Customer Support Engineers move into Technical Support Engineer roles. Technical Support Engineers seem to make a little less than Customer Support Engineers as their salaries average out to $58K a year.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Well-known firms with a reputation for hiring numerous Customer Support Engineers include Cisco Systems Inc, Osisoft, Inc., NCR Corp, Asml Lithography, and Applied Materials Inc. The biggest paychecks can be found at Cisco Systems Inc — the median salary there is $87K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $41K and highest ones in the neighborhood of $111K.

Popular Skills for Customer Support Engineer


Customer Support Engineers report using a wide range of professional skills. Most notably, skills in SQL, Systems Troubleshooting, Linux, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 17 percent. Those listing Microsoft SQL Server as a skill should be prepared for drastically lower pay. Customer Service and Troubleshooting also typically command lower compensation. Most people familiar with Customer Service also know Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Pay by Experience for a Customer Support Engineer has a positive trend. An entry-level Customer Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $61,000 based on 181 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $68,000 based on 95 salaries. An experienced Customer Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $77,000 based on 60 salaries. A Customer Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $76,000 based on 36 salaries.

Pay Difference by Location

National Average: $66,933

Larger city markers indicate a job is popular in that location.

There's tons of opportunity for Customer Support Engineers in California, which is home to the top three paying cities in the field. San Jose, San Francisco, and Los Angeles all offer salaries above the national rate. Customer Support Engineers in Seattle take home the lowest salaries, earning a whopping 32 percent less than the national average. Employers in Denver and Austin also lean toward paying below-median salaries (25 percent lower and 19 percent lower, respectively).

Related Job Salaries

Key Stats for Customer Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.
Less than 1 year
9%
1-4 years
39%
5-9 years
25%
10-19 years
15%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Engineer Salaries

▲15%

▲13%

▲1%

National Average
$67,000

▼9%

Skills That Affect Customer Support Engineer Salaries

SQL
▲17%

Systems Troubleshooting
▲10%

Linux
▲5%

Customer Relationship Management (CRM)
▲1%

Project Management
▼0%

National Average
$67,000


Electronic Troubleshooting
▼5%



Microsoft SQL Server
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
9%
1-4 years
39%
5-9 years
25%
10-19 years
15%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
vision benefits
Vision: 75%
no benefits
None: 6%
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