Customer Support Engineer Salary

For Customer Support Engineers, annual average wages total $66K per year. With some bonuses and profit sharing proceeds approaching $12K each, total incomes of Customer Support Engineers generally range from $38K to $102K depending on individual performance. Geographic location is the main element affecting pay for this group — the company and experience level are driving factors as well. Most Customer Support Engineers report high levels of job satisfaction. Medical benefits are awarded to almost all, and a large number earn dental coverage. Male Customer Support Engineers far outnumber their female contemporaries among those who completed the questionnaire. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$43,421 - $97,083

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$13.88 - $36.18

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$43,421 - $97,083  
   
Bonus
$0.00 - $11,883  
Profit Sharing
$401.34 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,966 - $101,655  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 395
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.88 - $36.18  
   
Overtime
$15.35 - $67.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,883  
   
Profit Sharing
$401.34 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,966 - $101,655  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 88
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Customer Support Engineers who take on a higher-level position such as Technical Support Engineer may get paid a little bit less in that new role, as Technical Support Engineers on average bring home $58K.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Customer Support Engineers seeking a sizable paycheck can earn the most at Cisco Systems Inc, where the median salary comes to $88K, though the large pay difference between employees at the top ($62K) and those starting out ($136K) creates a rather diverse pay scale.

Popular Skills for Customer Support Engineer


Overall, survey participants reported applying a fair number of skills to their work. Most notably, facility with Linux, Systems Troubleshooting, and Cisco Networking are correlated to pay that is significantly above average, leading to increases of 29 percent, 11 percent, and 10 percent, respectively. Skills that seem to negatively impact pay include Troubleshooting and Customer Service. For most people, competency in Customer Service indicates knowledge of Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience have a median salary of $61K. Those who have been around for five to 10 years can expect to take home more — $69K on average. Customer Support Engineers with one to two decades of relevant experience report an average salary of approximately $82K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $81K by contrast.

Pay Difference by Location


Customer Support Engineers will find that San Jose offers an impressive pay rate, one which exceeds the national average by 48 percent. Customer Support Engineers will also find cushy salaries in Philadelphia (+5 percent), Raleigh (+3 percent), Chicago (+2 percent), and Dallas (+2 percent). Location is a huge contributor to overall pay, with Customer Support Engineers in Seattle earning a whopping 31 percent below the national average. Employers pay around 18 percent less in Austin and 4 percent less in Boston, below-median salaries for those in this field.

Related Job Salaries

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Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 22%


National Average
$66,000


Skills That Affect Customer Support Engineer Salaries

Linux
up arrow 29%

Systems Troubleshooting
up arrow 11%


Customer Relationship Management (CRM)
up arrow 2%

Electronic Troubleshooting
up arrow 1%

National Average
$66,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 93 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
7%
1-4 years
40%
5-9 years
23%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 83%
vision benefits Vision: 71% employee benefits None: 8%
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