Customer Support Engineer Salary

Median pay for Customer Support Engineers in the United States lies in the neighborhood of $66K per year. Total cash earnings of Customer Support Engineers range from $37K on the low end to $103K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $11K, respectively. Geography is the main element affecting pay for this group — the company and experience level are driving factors as well. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. The majority of workers are highly satisfied with their job. Male Customer Support Engineers far outnumber their female contemporaries among those who completed the questionnaire. The numbers in this rundown were provided by PayScale's salary survey participants.

$42,282 - $98,133
(Median)
$42K
$66K
$98K
MEDIAN: $66,022
10%
50%
90%

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$13.79 - $38.85
(Median)
$14
$23
$39
MEDIAN: $22.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,282 - $98,133  
   
Bonus
$0.00 - $11,966  
Profit Sharing
$700 - $11,000  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $102,889  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 408
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$13.79 - $38.85  
   
Hourly Tips
$0.00  
Overtime
$15.61 - $68.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,966  
   
Commission
$3,000  
Profit Sharing
$700 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,351 - $102,889  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 98
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Customer Support Engineers often transition into a Technical Support Engineer position. Technical Support Engineers report a slightly lower median income of $58K.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


Cisco Systems Inc offers the largest salaries in town ($88K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $61K to $135K.

Popular Skills for Customer Support Engineer


Customer Support Engineers report using a pretty varied skill set on the job. Most notably, facility with Linux, Systems Troubleshooting, and Electronic Troubleshooting are correlated to pay that is significantly above average, leading to increases of 24 percent, 12 percent, and 11 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Troubleshooting and Customer Service. Those familiar with Customer Service also tend to know Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience have a median salary of $60K. Those who have been around for five to 10 years can expect to take home more — $68K on average. For Customer Support Engineers, 10 to 20 years of experience on the job amounts to an average salary of $83K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $65,836

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 46 percent, Customer Support Engineers in San Jose receive some of the highest pay in the country. Customer Support Engineers will also find cushy salaries in Albany (+18 percent), Dallas (+6 percent), Philadelphia (+6 percent), and Raleigh (+3 percent). Customer Support Engineers in Seattle report much lower salaries than the rest of the country — 30 percent below the national average — proving that residence is a major factor in overall pay. Not at the bottom but still paying below the median are employers in Austin and Chicago (17 percent lower and 12 percent lower, respectively).

Related Job Salaries

United States (change)

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Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 26%


National Average
$66,000


Skills That Affect Customer Support Engineer Salaries

Linux
up arrow 24%

Systems Troubleshooting
up arrow 12%

Electronic Troubleshooting
up arrow 11%


Customer Relationship Management (CRM)
up arrow 3%

National Average
$66,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 85 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
7%
1-4 years
41%
5-9 years
22%
10-19 years
21%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
medical benefits
Vision: 71%
dental benefits
None: 8%
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