Customer Support Engineer Salary

Earnings for Customer Support Engineers in the United States come in at around $65K per year on average. With some bonuses and profit sharing proceeds approaching $11K each, total incomes of Customer Support Engineers generally range from $36K to $101K depending on individual performance. Location and career duration each impact pay for this group, with the former having the largest influence. A large number enjoy medical while most get dental coverage. Vision coverage is also available to the larger part. Job satisfaction is high and work is enjoyable for most Customer Support Engineers. Male Customer Support Engineers far outnumber their female contemporaries among those who completed the questionnaire. The data in this summary comes from the PayScale salary survey.

$41,182 - $95,285
(Median)
$41K
$65K
$95K
MEDIAN: $64,773
10%
50%
90%

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$13.70 - $36.86
(Median)
$14
$22
$37
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$41,182 - $95,285  
   
Bonus
$0.00 - $11,150  
Profit Sharing
$398.66 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,299 - $100,573  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 372
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$13.70 - $36.86  
   
Overtime
$17.25 - $68.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $11,150  
   
Profit Sharing
$398.66 - $11,635  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,299 - $100,573  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 88

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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Many Customer Support Engineers transition into upper-level roles like Technical Support Engineer. However, Technical Support Engineers do report a slightly lower median income of $58K per year.

Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer


Customer Support Engineers generally report applying a varied skill set to their work. Most notably, skills in Systems Troubleshooting, Cisco Networking, Electronic Troubleshooting, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Troubleshooting and Customer Service. For most people, competency in Customer Service indicates knowledge of Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $61K on average, and those who have five to 10 years under their belts see a higher median salary of $68K. After working for 10 to 20 years, Customer Support Engineers make a median salary of $82K. Customer Support Engineers who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $81K.

Pay Difference by Location


With a pay rate for Customer Support Engineers that is 48 percent greater than the national average, San Jose offers a comfortable salary for those in this profession. Customer Support Engineers will also find cushy salaries in Dallas (+7 percent), Philadelphia (+7 percent), Chicago (+5 percent), and Raleigh (+4 percent). Customer Support Engineers in Seattle earn salaries far below the national average by 31 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Below-median salaries also turn up in San Francisco and Austin (20 percent lower and 16 percent lower, respectively).

Related Job Salaries

United States (change)

Experience Affects Customer Support Engineer Salaries


Late-Career
up arrow 25%


National Average
$65,000


Skills That Affect Customer Support Engineer Salaries

Systems Troubleshooting
up arrow 13%


National Average
$65,000

Electronic Troubleshooting
up arrow 1%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 99 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
8%
1-4 years
42%
5-9 years
22%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 90% dental benefits Dental: 83%
vision benefits Vision: 69% employee benefits None: 9%