Earnings for Customer Support Engineers in the United States come in at around $65K annually on average. Overall incomes of Customer Support Engineers generally bottom out at around $40K and peak near $98K; the final number can, in exceptional cases, include upwards of $10K each for bonuses and profit sharing proceeds. The most influential factor affecting pay for this group is geographic location, though the specific employer and tenure have a (lesser) impact as well. For the most part, Customer Support Engineers enjoy their work and report high levels of job satisfaction. Most report receiving medical coverage from their employers and a large number collect dental insurance. The vast majority of Customer Support Engineers (87 percent) who took the survey are men. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$43,877 - $95,125
(Median)
$44K
$65K
$95K
MEDIAN: $64,686
10%
50%
90%

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$14.87 - $40.06
(Median)
$15
$24
$40
MEDIAN: $24.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33K$66K$99K
Salary
$43,877 - $95,125  
   
Bonus
$974 - $10,244  
Profit Sharing
$487.22 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,227 - $98,460  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 268
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.87 - $40.06  
   
Overtime
$21.18 - $74.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$974 - $10,244  
   
Profit Sharing
$487.22 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,227 - $98,460  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 75
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Job Description for Customer Support Engineer

Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients.

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Customer Support Engineer Tasks

  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.

Common Career Paths for Customer Support Engineer


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Many Customer Support Engineers move into a Technical Support Engineer role, which does not lead to a big boost in pay. Technical Support Engineers on average bring in a similar salary to Customer Support Engineers.

Customer Support Engineer Job Listings

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Popular Employer Salaries for Customer Support Engineer


The biggest paychecks can be found at Cisco Systems Inc — the median salary there is $79K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $36K and highest ones in the neighborhood of $110K.

Popular Skills for Customer Support Engineer


Customer Support Engineers report using a diverse set of skills on the job. Most notably, facility with SQL, Systems Troubleshooting, and Electronic Troubleshooting are correlated to pay that is significantly above average, leading to increases of 22 percent, 14 percent, and 9 percent, respectively. Microsoft SQL Server and Troubleshooting, on the other hand, are typically associated with much lower pay. The majority of those who know Customer Service also know Cisco Networking.

Pay by Experience Level for Customer Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Support Engineers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average inexperienced worker earns $60K, and someone who has worked for five to 10 years can expect a bigger median salary of $65K. On average, Customer Support Engineers make $78K following one to two decades on the job. Customer Support Engineers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $81K.

Pay Difference by Location

National Average: $64,398

Larger city markers indicate a job is popular in that location.

For Customer Support Engineers, working in the bustling city of San Jose has its advantages, including an above-average pay rate. Customer Support Engineers can also look forward to large paychecks in cities like Los Angeles (+24 percent), Albany (+21 percent), San Francisco (+20 percent), and San Leandro (+15 percent). Customer Support Engineers' salaries are heavily influenced by location — Customer Support Engineers in Seattle bring in salaries that are 29 percent lower than the national average. Denver and Austin are a couple other places where companies are known to pay below the median — salaries are 22 percent lower and 15 percent lower, respectively.

Related Job Salaries

United States (change)

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Experience Affects Customer Support Engineer Salaries

Late-Career
up arrow 25%



National Average
$64,000


Skills That Affect Customer Support Engineer Salaries

SQL
up arrow 22%

Systems Troubleshooting
up arrow 14%

Electronic Troubleshooting
up arrow 9%

Customer Relationship Management (CRM)
up arrow 5%

Linux
up arrow 3%

Project Management
up arrow 3%

National Average
$64,000

Cisco Networking
up arrow 2%

Customer Service
up arrow 3%

Troubleshooting
up arrow 4%

Microsoft SQL Server
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
9%
1-4 years
43%
5-9 years
24%
10-19 years
16%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 80%
medical benefits
Vision: 73%
dental benefits
None: 7%
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