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Customer Support Manager Salary

Customer Support Managers in the United States pull down an average of $63K annually. In the world of Customer Support Managers, overall cash allowance can occasionally include more than $13K from bonuses and, in some exceptional cases, $8K from profit sharing, causing incomes to vary widely between $33K and $102K. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Women are just slightly outnumbered, with male Customer Support Managers making up 50 percent of survey respondents. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. Job satisfaction for Customer Support Managers is high. The information for this snapshot was generated by responses to the PayScale salary survey.

$39,212 - $98,042
(Median)
$39K
$63K
$98K
MEDIAN: $63,468
10%
50%
90%

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$10.12 - $23.06
(Median)
$10
$15
$23
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,212 - $98,042  
   
Bonus
$144.03 - $12,907  
Profit Sharing
$489.36 - $7,660  
Commission
$1,965 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,506 - $101,787  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 649
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.12 - $23.06  
   
Overtime
$15.21 - $34.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$144.03 - $12,907  
   
Commission
$1,965 - $12,208  
Profit Sharing
$489.36 - $7,660  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,506 - $101,787  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 98

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United States (change)


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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Customer Support Managers report using a wide range of professional skills. Most notably, facility with Process Improvement, People Management, and Call Center are correlated to pay that is significantly above average, leading to increases of 21 percent, 6 percent, and 4 percent, respectively. Skills that pay less than market rate include Microsoft Office, Product Support, and Customer Service. Those familiar with Customer Relationship Management also tend to know Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Although individuals who have less than five years' experience earn $50K on average, people with five to 10 years benefit from a notably larger average of $64K. The average pay reported by folks with 10 to 20 years of experience is around $72K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $87K on average.

Pay Difference by Location


For Customer Support Managers, busy Dallas offers a higher-than-average pay rate, 44 percent above the national average. Customer Support Managers can also look forward to large paychecks in cities like Houston (+35 percent), Seattle (+18 percent), Austin (+13 percent), and New York (+13 percent). Location is a huge contributor to overall pay, with Customer Support Managers in Salt Lake City earning a whopping 35 percent below the national average. Two other places where employers offer below-median salaries are Pittsburgh (27 percent less) and San Jose (23 percent less).

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

United States (change)

Experience Affects Customer Support Manager Salaries




National Average
$61,000


Skills That Affect Customer Support Manager Salaries

Process Improvement
up arrow 21%


Customer Relationship Management (CRM)
up arrow 4%

Call Center
up arrow 4%

National Average
$61,000

Project Management
up arrow 2%

Customer Service
up arrow 4%

Product Support
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 159 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
28%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 63% employee benefits None: 10%
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