Customer Support Managers in the United States take home an average $61K annually. Geography is the biggest factor affecting pay for this group, followed by career duration. Most Customer Support Managers report high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 56 percent. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.

$39,836 - $99,325
$40K
$61K
$99K
MEDIAN: $61,137
10%
50%
90%

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$10.36 - $22.85
$10
$15
$23
MEDIAN: $14.76
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$39,836 - $99,325  
   
Bonus
$991 - $14,572  
Profit Sharing
$5,500  
Commission
$494.93 - $39,453  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,261 - $101,391  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 470
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.36 - $22.85  
   
Overtime
$9.70 - $46.27  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$991 - $14,572  
   
Commission
$494.93 - $39,453  
Profit Sharing
$5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,261 - $101,391  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 90

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Survey takers working as Customer Support Managers report using a large range of professional skills. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 44 percent, 28 percent, and 16 percent, respectively. Skills that pay less than market rate include Microsoft Office, Customer Service, and Project Management. Most people who know Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. The average inexperienced worker's salary is approximately $51K, and people with five to 10 years of experience bring in more at around $59K on average. Customer Support Managers bring in $74K after working for 10 to 20 years. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $81K.

Pay Difference by Location

National Average: $57,864

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 53 percent, Customer Support Managers in Irvine receive some of the highest pay in the country. Customer Support Managers can also look forward to large paychecks in cities like Phoenix (+14 percent), Atlanta (+14 percent), Seattle (+13 percent), and Chicago (+12 percent). Those in the field find the lowest salaries in Salt Lake City, 18 percent below the national average. Employers pay around 15 percent less in Los Angeles and 9 percent less in San Diego, below-median salaries for those in this field.

Customer Support Manager Reviews

Q: What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 84 votes.
037
Less than 1 year
1%
1-4 years
38%
5-9 years
28%
10-19 years
25%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Manager Salaries




National Average
$58,000


Skills That Affect Customer Support Manager Salaries

Team Management
up arrow 44%

Process Improvement
up arrow 28%


Operations Management
up arrow 10%

Call Center
up arrow 10%

Customer Relations
up arrow 4%


Customer Relationship Management (CRM)
0%

Training Program Development
0%

National Average
$58,000






Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 84 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
28%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
vision benefits
Vision: 67%
dental benefits
None: 12%
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