Customer Support Manager Salary

Customer Support Managers in the United States can expect wages of $62K per year on average. Final cash compensation to Customer Support Managers varies from around $32K to approximately $101K; choice pay grades include potential for bonuses and profit sharing as high as $14K and $10K, respectively. Geography and tenure each impact pay for this group, with the former having the largest influence. Women Customer Support Managers who took the survey just slightly outnumber men. The majority of Customer Support Managers claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. This overview is based on answers to PayScale's salary questionnaire.

$39,566 - $97,806
(Median)
$40K
$62K
$98K
MEDIAN: $62,333
10%
50%
90%

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$10.13 - $24.46
(Median)
$10
$15
$24
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$39,566 - $97,806  
   
Bonus
$298.66 - $14,484  
Profit Sharing
$405.47 - $10,101  
Commission
$1,208 - $39,732  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,323 - $101,071  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 734
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.13 - $24.46  
   
Overtime
$14.91 - $42.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$298.66 - $14,484  
   
Commission
$1,208 - $39,732  
Profit Sharing
$405.47 - $10,101  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,323 - $101,071  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 122
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Survey results suggest that Customer Support Managers use a fairly large toolkit of professional skills. Most notably, facility with Process Improvement and Call Center are correlated to pay that is significantly above average, leading to increases of 24 percent and 7 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Team Leadership, and Product Support. For most people, competency in Customer Relationship Management indicates knowledge of Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Support Managers with a rich background of experience are typically rewarded with larger paychecks. The average beginner in this position makes around $51K, but folks who have been around for five to 10 years see a markedly higher median salary of $61K. Customer Support Managers see a median salary of $72K after reaching one to two decades on the job. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $86K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

Pay Difference by Location

National Average: $59,898

Larger city markers indicate a job is popular in that location.

For Customer Support Managers, Irvine provides a pay rate that is 48 percent greater than the national average. Customer Support Managers will also find cushy salaries in Houston (+38 percent), San Jose (+31 percent), Portland (+25 percent), and Seattle (+17 percent). Los Angeles is home to the smallest salaries in the field, lagging the national average by 15 percent. Employers also pay below the national average in San Francisco and San Diego (4 percent lower).

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

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Experience Affects Customer Support Manager Salaries




National Average
$60,000


Skills That Affect Customer Support Manager Salaries

Process Improvement
up arrow 24%

Call Center
up arrow 7%

People Management
up arrow 3%

Customer Relationship Management (CRM)
up arrow 1%

National Average
$60,000

Customer Service
up arrow 4%

Project Management
up arrow 4%



Team Leadership
up arrow 13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 153 votes.

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
29%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 79%
medical benefits
Vision: 66%
dental benefits
None: 10%
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