Customer Support Manager Salary (United States)

The average salary for a Customer Support Manager is $64,510 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.
Customer Support Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,567 - $97,934
(Median)
39K
50K
65K
82K
98K
MEDIAN: $64,509
10%
25%
50%
75%
90%
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Customer Support Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.39 - $23.49
(Median)
10
13
15
20
23
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,567 - $97,934  
   
Bonus
$-0.46 - $12,177  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,977 - $102,264  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 580
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.39 - $23.49  
   
Overtime
$15.77 - $34.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.46 - $12,177  
   
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,977 - $102,264  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 580
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United States (change)
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.
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Customer Support Manager Tasks
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Los Angeles
up arrow 48%
Houston
up arrow 37%
Seattle
up arrow 21%
New York
up arrow 10%
Austin
up arrow 8%
National Average
$62,000
San Francisco
up arrow 3%
San Diego
up arrow 9%
Pittsburgh
up arrow 28%
San Jose
up arrow 33%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Manager Salaries

National Average
$62,000

Skills That Affect Customer Support Manager Salaries

People Management
up arrow 8%
Customer Relationship Management (CRM)
up arrow 2%
National Average
$62,000
Customer Service
up arrow 3%
Project Management
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 132 votes.

Gender

Female
46%
female alumni
 
Male
54%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
29%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 61% employee benefits None: 10%
Find Out Exactly What You Should Be Paid
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