Customer Support Manager Salary

Pay for Customer Support Managers in the United States sits in the ballpark of $64K per year. Cash earnings for Customer Support Managers — which occasionally include more than $14K from bonuses and more than $10K from profit sharing — stretch from around $33K to approximately $102K. Location and career length each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Women Customer Support Managers who took the survey just slightly outnumber men. Men working as Customer Support Managers who took the survey just slightly outnumber women at 50 percent. This overview is based on answers to PayScale's salary questionnaire.

$39,255 - $98,803

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$10.07 - $23.54

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$39,255 - $98,803  
   
Bonus
$295.17 - $14,085  
Profit Sharing
$450.00 - $10,000  
Commission
$2,688 - $21,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,272 - $102,273  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 675
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.07 - $23.54  
   
Overtime
$15.09 - $33.84  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$295.17 - $14,085  
   
Commission
$2,688 - $21,250  
Profit Sharing
$450.00 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,272 - $102,273  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 100
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Customer Support Managers generally report applying a varied skill set to their work. Most notably, skills in Process Improvement, People Management, Call Center, and Customer Relationship Management are correlated to pay that is above average, with boosts between 3 percent and 20 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Customer Service, and Product Support. For most people, competency in Customer Relationship Management indicates knowledge of Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Support Managers with a lot of experience tend to enjoy higher earnings. Salaries of relatively inexperienced workers fall in the neighborhood of $51K, but folks who have racked up five to 10 years see a notably higher median of $65K. After working for 10 to 20 years, Customer Support Managers make a median salary of $73K. Customer Support Managers who have spent more than 20 years on the job report earning a significantly higher median of $87K.

Pay Difference by Location


With a pay rate for Customer Support Managers that is 44 percent greater than the national average, Irvine offers a comfortable salary for those in this profession. Customer Support Managers will also find cushy salaries in Houston (+34 percent), Austin (+14 percent), Seattle (+14 percent), and Dallas (+13 percent). Customer Support Managers in Pittsburgh earn salaries far below the national average by 27 percent, proving that geography overwhelmingly affects the pay scale for those in this field. A couple other locations with smaller-than-average paychecks include Los Angeles (18 percent lower) and San Jose (16 percent lower).

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

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Experience Affects Customer Support Manager Salaries




National Average
$62,000


Skills That Affect Customer Support Manager Salaries

Process Improvement
up arrow 20%


Call Center
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$62,000

Project Management
up arrow 3%

Customer Service
up arrow 4%

Product Support
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 152 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
28%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 64% employee benefits None: 10%
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