Customer Support Manager Salary
Customer Support Managers in the United States take home approximately $62K annually on average. Residence is the biggest factor affecting pay for this group, followed by career length. Job satisfaction is high and work is enjoyable for most Customer Support Managers. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
|Salary||$40,015 - $99,143|
|Bonus||$1,006 - $15,187|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$31,666 - $101,404|
|Hourly Rate||$11.45 - $22.63|
|Overtime||$9.93 - $74.32|
|Bonus||$1,006 - $15,187|
|Total Pay (||$31,666 - $101,404|
Job Description for Customer Support Manager
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.Read More...
Customer support managers must be able to communicate well with customers through telephone, email, letter, or in person. In addition, customer support managers also need to be able to problem solve, think on their feet enjoy working with the public, have strong leadership skills, and have patience.
Many companies hire customer support managers from within, from existing customer service representatives. This position generally does not have an educational requirements other than a high school diploma or equivalent. However, a bachelor's degree in management or a related field may be beneficial to prospective candidates.
Customer Support Manager Tasks
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.
Popular Skills for Customer Support Manager
Customer Support Managers seem to exploit a large range of skills on the job. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 43 percent, 27 percent, and 12 percent, respectively. Skills that pay less than market rate include Microsoft Office, Customer Service, and Project Management. Most people familiar with Customer Relationship Management also know Project Management.
Pay by Experience Level for Customer Support Manager
Pay by Experience for a Customer Support Manager has a positive trend. An entry-level Customer Support Manager with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 274 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $59,000 based on 186 salaries. An experienced Customer Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 144 salaries. A Customer Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $83,000 based on 50 salaries.
Pay Difference by Location
For those looking to make money, Customer Support Managers in Irvine enjoy an exceptional pay rate, 52 percent above the national average. Customer Support Managers can also look forward to large paychecks in cities like Seattle (+32 percent), Boston (+22 percent), Chicago (+22 percent), and Phoenix (+14 percent). With compensation 18 percent below the national average, Salt Lake City is not known for hefty paychecks and actually represents the lowest-paying market. Employers in Los Angeles and San Diego also lean toward paying below-median salaries (16 percent lower and 9 percent lower, respectively).
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