Customer Support Manager Salary
Pay for Customer Support Managers in the United States sits in the ballpark of $62K per year. Residence and career length each impact pay for this group, with the former having the largest influence. Most Customer Support Managers like their work and job satisfaction is high. Women make up a slight majority of Customer Support Managers (55 percent) survey respondents. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The numbers in this rundown were provided by PayScale's salary survey participants.
|Salary||$39,853 - $100,162|
|Bonus||$994 - $15,295|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$31,446 - $102,810|
|Hourly Rate||$11.19 - $23.59|
|Overtime||$6.90 - $74.59|
|Bonus||$994 - $15,295|
|Total Pay (||$31,446 - $102,810|
Job Description for Customer Support Manager
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.Read More...
Customer support managers must be able to communicate well with customers through telephone, email, letter, or in person. In addition, customer support managers also need to be able to problem solve, think on their feet enjoy working with the public, have strong leadership skills, and have patience.
Many companies hire customer support managers from within, from existing customer service representatives. This position generally does not have an educational requirements other than a high school diploma or equivalent. However, a bachelor's degree in management or a related field may be beneficial to prospective candidates.
Customer Support Manager Tasks
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.
Popular Skills for Customer Support Manager
Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 42 percent, 26 percent, and 11 percent, respectively. At the other end of the pay range are skills like Microsoft Office, Customer Service, and Project Management. For most people, competency in Customer Relationship Management indicates knowledge of Project Management.
Pay by Experience Level for Customer Support Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience seems to be a major factor in determining the incomes of Customer Support Managers. Workers with less than five years' experience earn around $51K on average, and those who have five to 10 years under their belts see a higher median salary of $59K. Customer Support Managers see a median salary of $74K after reaching one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $83K on average.
Pay Difference by Location
With a pay rate for Customer Support Managers that is 51 percent greater than the national average, Irvine offers a comfortable salary for those in this profession. Customer Support Managers will also find cushy salaries in Seattle (+31 percent), Boston (+22 percent), Chicago (+21 percent), and Phoenix (+13 percent). In Salt Lake City, salaries are 19 percent below the national average and represent the lowest-paying market. Employers in Los Angeles and San Diego also lean toward paying below-median salaries (16 percent lower and 9 percent lower, respectively).
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