Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.
Customer Support Manager Tasks
Collect, validate, and analyze data on performance metrics and customer support.
Coordinate inter-department and external activities and projects.
Oversee and evaluate customer service team and set quality standards and goals.
Liaise with customers and ensure that expectations and quality goals are met.