Customer Support Manager Salary

Customer Support Managers in the United States can expect wages of $62K per year on average. Location and career duration each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 57 percent. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. This snapshot results from replies to PayScale's salary survey.

$40,267 - $98,942
$40K
$62K
$99K
MEDIAN: $61,952
10%
50%
90%

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$11.90 - $22.04
$12
$15
$22
MEDIAN: $15.15
10%
50%
90%

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$0$100K
Salary $40,267 - $98,942
Bonus $999 - $14,940
Profit Sharing $2,543
Commission $1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,678 - $100,979
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 450
Hourly Data $0$46
Hourly Rate $11.90 - $22.04
Overtime $18.55 - $46.27
Annual Data $0$100K
Bonus $999 - $14,940
Commission $1,200
Profit Sharing $2,543
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,678 - $100,979
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 95

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Common Career Paths for Customer Support Manager


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Customer Support Managers often transition into Technical Support Manager positions, for which compensation tends to be much higher. On average, Technical Support Managers earn $70K per year.

Customer Support Manager Job Listings

Popular Skills for Customer Support Manager


Customer Support Managers report using a deep pool of skills on the job. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 43 percent, 27 percent, and 11 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Customer Service, and Project Management. Most people skilled in Customer Relationship Management are similarly competent in Project Management.

Pay by Experience Level for Customer Support Manager

Pay by Experience for a Customer Support Manager has a positive trend. An entry-level Customer Support Manager with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 274 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $59,000 based on 186 salaries. An experienced Customer Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 144 salaries. A Customer Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $83,000 based on 50 salaries.

Pay Difference by Location

National Average: $58,417

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Customer Support Managers, Irvine offers exceptional salaries, 51 percent above the national average. Customer Support Managers will also find cushy salaries in Seattle (+32 percent), Boston (+22 percent), Chicago (+22 percent), and Phoenix (+13 percent). In Salt Lake City, salaries are 19 percent below the national average and represent the lowest-paying market. Employers also pay below the national average in Los Angeles (16 percent lower) and San Diego (9 percent lower).

Customer Support Manager Reviews

Q: What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
57 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
27%
10-19 years
25%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Manager Salaries

▲42%

▲27%

▲1%

National Average
$58,000

▼13%

Skills That Affect Customer Support Manager Salaries

Team Management
▲43%

Process Improvement
▲27%


Operations Management
▲9%

Call Center
▲9%

Customer Relations
▲3%



National Average
$58,000


Training Program Development
▼1%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 97 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
27%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
vision benefits
Vision: 65%
no benefits
None: 16%
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