Customer Support Managers in the United States can expect to earn an average of $61K annually. Geography is the biggest factor affecting pay for this group, followed by years of experience. Women Customer Support Managers who took the survey just slightly outnumber men. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. For the most part, Customer Support Managers enjoy their work and report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$40,037 - $99,262
(Median)
$40K
$61K
$99K
MEDIAN: $60,828
10%
50%
90%

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$10.30 - $23.37
(Median)
$10
$15
$23
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$40,037 - $99,262  
   
Bonus
$984 - $14,669  
Profit Sharing
$8,000  
Commission
$494.93 - $39,453  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,482 - $101,481  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 482
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.30 - $23.37  
   
Overtime
$7.15 - $44.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$984 - $14,669  
   
Commission
$494.93 - $39,453  
Profit Sharing
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,482 - $101,481  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 86
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

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Popular Skills for Customer Support Manager


Customer Support Managers report using a deep pool of skills on the job. Most notably, facility with Team Management, Process Improvement, and Operations Management are correlated to pay that is significantly above average, leading to increases of 44 percent, 28 percent, and 21 percent, respectively. Skills that pay less than market rate include Microsoft Office, Project Management, and Team Leadership. Most people familiar with Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Customer Support Managers generally obtain higher compensation for more plentiful past experience. The average inexperienced worker's salary is approximately $51K, and people with five to 10 years of experience bring in more at around $60K on average. The average pay reported by folks with 10 to 20 years of experience is around $74K. Customer Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $82K.

Pay Difference by Location

National Average: $58,033

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 52 percent, Customer Support Managers in Irvine receive some of the highest pay in the country. Customer Support Managers can also look forward to large paychecks in cities like Dallas (+15 percent), Houston (+12 percent), Chicago (+12 percent), and San Francisco (+9 percent). Location is a huge contributor to overall pay, with Customer Support Managers in Pittsburgh earning a whopping 22 percent below the national average. Not at the bottom but still paying below the median are employers in Salt Lake City and Los Angeles (18 percent lower and 15 percent lower, respectively).

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

United States (change)

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Experience Affects Customer Support Manager Salaries




National Average
$58,000


Skills That Affect Customer Support Manager Salaries

Team Management
up arrow 44%

Process Improvement
up arrow 28%

Operations Management
up arrow 21%

Customer Service Metrics
up arrow 16%

Call Center
up arrow 10%

Customer Relationship Management (CRM)
up arrow 3%

Customer Relations
up arrow 3%

People Management
up arrow 1%

Product Support
0%

Training Program Development
0%

National Average
$58,000





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 94 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
27%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 80%
medical benefits
Vision: 68%
dental benefits
None: 11%
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