Customer Support Manager Salary (United States)

Customer Support Managers in the United States typically take home $62,027 per year. Pay ranges from $32,146 on the low end to $102,436 per year on the higher side. Total cash compensation varies from around $38,587 to approximately $97,888; higher pay grades include potential for bonuses and profit sharing as high as $12,309 and $25K, respectively. Location is the biggest factor affecting pay for this group, followed by tenure. Most enjoy medical and dental coverage in this occupation, and a majority get vision benefits. Male Customer Support Managers are just a bit more common than females ones, with males workers composing 55 percent of the field. Most Customer Support Managers report high levels of job satisfaction. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,587 - $97,888
(Median)
39K
50K
64K
82K
98K
MEDIAN: $64,438
10%
25%
50%
75%
90%
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Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.41 - $24.01
(Median)
10
13
15
20
24
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,587 - $97,888  
   
Bonus
$29.09 - $12,309  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 509
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.41 - $24.01  
   
Overtime
$15.77 - $34.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$29.09 - $12,309  
   
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 84
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.
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Customer Support Manager Tasks
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager

Customer Support Managers seem to require a number of specific skills. People Management is considered a valuable skill and can increase employee pay by 8 percent. Skills that pay less than market rate include Microsoft Office, Product Support, and Customer Service. Those educated in Customer Relationship Management (CRM) tend to be well-versed in Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many but not all Customer Support Managers, a key factor in salary decisions is experience; more experience generally yields higher pay. After five to 10 years, starting salaries jump from $50K to $64K. Pay amounts to $77K after 10 to 20 years. After two decades in the field, Customer Support Managers continue to experience steady salary growth, and typical compensation averages $88K. Experienced employees who have 10-20 years of experience make up 27 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining 11 percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

Los Angeles
up arrow 48%
Dallas
up arrow 43%
Houston
up arrow 37%
Seattle
up arrow 21%
New York
up arrow 10%
Austin
up arrow 8%
National Average
$62,000
San Francisco
up arrow 3%
San Diego
up arrow 9%
Pittsburgh
up arrow 28%
San Jose
up arrow 33%
Larger circles over a city indicate a job is popular in that location.
Los Angeles is home to an above-average pay rate for Customer Support Managers, 48 percent higher than the national average. Dallas, Houston, Seattle, and New York are a few other cities that offer generous salaries, with Customer Support Managers earning around 43 percent, 37 percent, 21 percent, and 10 percent more than average. Customer Support Managers in San Jose earn salaries far below the national average by 33 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Pittsburgh and San Diego are a couple other places where companies are known to pay below the median—salaries hover around -28 percent and -9 percent, respectively.

Related Job Salaries

Experience Affects Customer Support Manager Salaries

National Average
$62,000

Skills That Affect Customer Support Manager Salaries

People Management
up arrow 8%
Customer Relationship Management (CRM)
up arrow 2%
National Average
$62,000
Customer Service
up arrow 3%
Project Management
up arrow 3%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 134 votes.

Gender

Female
45%
female alumni
 
Male
55%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
30%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 78%
vision benefits Vision: 60% employee benefits None: 10%
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