Customer Support Manager Salary

For Customer Support Managers, annual average wages total $64K per year. Total cash earnings of Customer Support Managers range from $33K on the low end to $102K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $14K and $10K, respectively. Location and career duration each impact pay for this group, with the former having the largest influence. Women make up a slight majority of Customer Support Managers (50 percent) survey respondents. For the most part, Customer Support Managers enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. This snapshot results from replies to PayScale's salary survey.

$39,329 - $98,853
(Median)
$39K
$64K
$99K
MEDIAN: $63,974
10%
50%
90%

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$10.13 - $24.02
(Median)
$10
$15
$24
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,329 - $98,853  
   
Bonus
$206.08 - $14,043  
Profit Sharing
$484.79 - $9,967  
Commission
$2,000 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,996 - $102,321  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 673
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.13 - $24.02  
   
Overtime
$15.12 - $35.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$206.08 - $14,043  
   
Commission
$2,000 - $15,000  
Profit Sharing
$484.79 - $9,967  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,996 - $102,321  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 100
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Customer Support Managers generally report applying a varied skill set to their work. Most notably, skills in Process Improvement, People Management, Call Center, and Customer Relationship Management are correlated to pay that is above average, with boosts between 3 percent and 20 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Customer Service, and Product Support. It is often found that people who know Customer Relationship Management are also skilled in Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Although individuals who have less than five years' experience earn $51K on average, people with five to 10 years benefit from a notably larger average of $65K. After working for 10 to 20 years, Customer Support Managers make a median salary of $73K. Seasoned veterans with 20 years under their belts enjoy a median income of $87K.

Pay Difference by Location


For Customer Support Managers, Irvine provides a pay rate that is 43 percent greater than the national average. Customer Support Managers will also find cushy salaries in Houston (+34 percent), Dallas (+29 percent), Austin (+14 percent), and Seattle (+14 percent). Location significantly influences compensation, with Pittsburgh Customer Support Managers earning much less — 27 percent less — than the national average. Two other places where employers offer below-median salaries are Los Angeles (18 percent less) and San Jose (16 percent less).

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

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Experience Affects Customer Support Manager Salaries




National Average
$62,000


Skills That Affect Customer Support Manager Salaries

Process Improvement
up arrow 20%


Customer Relationship Management (CRM)
up arrow 3%

Call Center
up arrow 3%

National Average
$62,000

Project Management
up arrow 3%

Customer Service
up arrow 4%

Product Support
up arrow 4%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 152 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
1%
1-4 years
33%
5-9 years
28%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 80%
vision benefits Vision: 64% employee benefits None: 9%
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