Customer Support Manager Salary (United States)

Customer Support Managers in the United States typically take home $62,027 per year. Pay starts at $32,146 and can approach $102,436 per year on the higher side. Geographic location and career length each impact pay for this group, with the former having the largest influence. A strong majority report receiving medical coverage from their employers and most collect dental insurance. Male Customer Support Managers are just a bit more common than females ones, with males workers composing 55 percent of the field. The majority of workers are highly satisfied with their job. This outline is derived from replies to PayScale's salary survey.
Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,587 - $97,888
(Median)
39K
50K
64K
82K
98K
MEDIAN: $64,438
10%
25%
50%
75%
90%
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Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.41 - $24.01
(Median)
10
13
15
20
24
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,587 - $97,888  
   
Bonus
$29.09 - $12,309  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 509
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.41 - $24.01  
   
Overtime
$15.77 - $34.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$29.09 - $12,309  
   
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 84
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.
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Customer Support Manager Tasks
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager

Customer Support Managers report using a pretty varied skill set on the job. Those who have experience with People Management can expect to be compensated well for these skills, typically earning 8 percent more than the national average, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Product Support, and Customer Service. Those proficient in Customer Relationship Management (CRM) are, more often than not, also skilled in Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience is important when determining pay for Customer Support Managers. Salaries start at $50K, which grows to $64K after five to 10 years. Compensation is $77K after 10 to 20 years. After two decades in the field, Customer Support Managers continue to experience steady salary growth, and typical compensation averages $88K. Experienced employees who have 10-20 years of experience make up 27 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 1 percent, and senior people with more than 20 years under their belt fill out the remaining 11 percent. Most employees in this workforce have between one and nine years of experience; a majority of those surveyed fall within this distribution.

Pay Difference By Location

Los Angeles
up arrow 48%
Dallas
up arrow 43%
Houston
up arrow 37%
Seattle
up arrow 21%
New York
up arrow 10%
Austin
up arrow 8%
National Average
$62,000
San Francisco
up arrow 3%
San Diego
up arrow 9%
Pittsburgh
up arrow 28%
San Jose
up arrow 33%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Customer Support Managers that is 48 percent greater than the national average, Los Angeles offers a comfortable salary for those in this profession. Dallas, Houston, Seattle, and New York are a few other cities that offer generous salaries, with Customer Support Managers earning around 43 percent, 37 percent, 21 percent, and 10 percent more than average. One of the biggest compensable factors for Customer Support Managers is geography, with workers in San Jose earning a whopping 33 percent below the national average. Employers also pay below the national average in Pittsburgh (-28 percent) and San Diego (-9 percent).

Related Job Salaries

Experience Affects Customer Support Manager Salaries

National Average
$62,000

Skills That Affect Customer Support Manager Salaries

People Management
up arrow 8%
Customer Relationship Management (CRM)
up arrow 2%
National Average
$62,000
Customer Service
up arrow 3%
Project Management
up arrow 3%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 134 votes.

Gender

Female
45%
female alumni
 
Male
55%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
30%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 78%
vision benefits Vision: 60% employee benefits None: 10%
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