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Customer Support Manager Salary (United States)

Annual pay for Customer Support Managers in the United States typically comes in around $64K per year. Total cash earnings of Customer Support Managers range from $32K on the low end to $102K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $25K, respectively. Geography and experience level each impact pay for this group, with the former having the largest influence. A strong majority enjoy medical while a fair portion get dental coverage. Vision coverage is also available to more than half. Men make up a slight majority of Customer Support Managers (55 percent). Most Customer Support Managers report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$38,587 - $97,888
(Median)
39K
50K
64K
82K
98K
MEDIAN: $64,438
10%
25%
50%
75%
90%
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Customer Support Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.41 - $24.01
(Median)
10
13
15
20
24
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,587 - $97,888  
   
Bonus
$29.09 - $12,309  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 509
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.41 - $24.01  
   
Overtime
$15.77 - $34.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$29.09 - $12,309  
   
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,436  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 84
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Location:
Years in Field/Career:
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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.
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Customer Support Manager Tasks
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager

Customer Support Managers seem to require a number of specific skills. Most notably, skills in People Management, Customer Relationship Management , Project Management, and Customer Service are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Office, Product Support, and Customer Service. Most people familiar with Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience seems to be a major factor in determining the incomes of Customer Support Managers. Respondents with less than five years' experience take home $50K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $64K. People with 10 to 20 years of experience make an average of about $73K in this role. Old hands who claim more than two decades on the job enjoy average earnings of $87K. Between one and nine years is the typical spectrum of experience for those in this line of work — of those who took the survey, a majority land within it. Experienced employees who have 10-20 years of experience make up about a fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining about a tenth.

Pay Difference By Location

Los Angeles
up arrow 48%
Dallas
up arrow 43%
Houston
up arrow 37%
Seattle
up arrow 21%
New York
up arrow 10%
Austin
up arrow 8%
National Average
$62,000
San Francisco
up arrow 3%
San Diego
up arrow 9%
Pittsburgh
up arrow 28%
San Jose
up arrow 33%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Customer Support Managers that is 48 percent greater than the national average, Los Angeles offers a comfortable salary for those in this profession. Also paying near the top of the field are Dallas, Houston, Seattle, and New York, where Customer Support Managers annually earn 43 percent, 37 percent, 21 percent, and 10 percent more than the national average. One of the biggest compensable factors for Customer Support Managers is geography, with workers in San Jose earning a whopping 33 percent below the national average. Below-median salaries also turn up in Pittsburgh and San Diego (28 percent lower and 9 percent lower, respectively).

Related Job Salaries

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Experience Affects Customer Support Manager Salaries

National Average
$62,000

Skills That Affect Customer Support Manager Salaries

People Management
up arrow 8%
Customer Relationship Management (CRM)
up arrow 2%
National Average
$62,000
Customer Service
up arrow 3%
Project Management
up arrow 3%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 134 votes.

Gender

Female
45%
female alumni
 
Male
55%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
30%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 78%
vision benefits Vision: 60% employee benefits None: 10%