Customer Support Manager Salary
Customer Support Managers in the United States can expect to earn an average of $61K annually. Geography is the biggest factor affecting pay for this group, followed by years of experience. Women Customer Support Managers who took the survey just slightly outnumber men. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. For the most part, Customer Support Managers enjoy their work and report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Customer Support Manager
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.Read More...
Customer support managers must be able to communicate well with customers through telephone, email, letter, or in person. In addition, customer support managers also need to be able to problem solve, think on their feet enjoy working with the public, have strong leadership skills, and have patience.
Many companies hire customer support managers from within, from existing customer service representatives. This position generally does not have an educational requirements other than a high school diploma or equivalent. However, a bachelor's degree in management or a related field may be beneficial to prospective candidates.
Customer Support Manager Tasks
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.
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Popular Skills for Customer Support Manager
Customer Support Managers report using a deep pool of skills on the job. Most notably, facility with Team Management, Process Improvement, and Operations Management are correlated to pay that is significantly above average, leading to increases of 44 percent, 28 percent, and 21 percent, respectively. Skills that pay less than market rate include Microsoft Office, Project Management, and Team Leadership. Most people familiar with Customer Relationship Management also know Project Management.
Pay by Experience Level for Customer Support Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Support Managers generally obtain higher compensation for more plentiful past experience. The average inexperienced worker's salary is approximately $51K, and people with five to 10 years of experience bring in more at around $60K on average. The average pay reported by folks with 10 to 20 years of experience is around $74K. Customer Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $82K.
Pay Difference by Location
Surpassing the national average by 52 percent, Customer Support Managers in Irvine receive some of the highest pay in the country. Customer Support Managers can also look forward to large paychecks in cities like Dallas (+15 percent), Houston (+12 percent), Chicago (+12 percent), and San Francisco (+9 percent). Location is a huge contributor to overall pay, with Customer Support Managers in Pittsburgh earning a whopping 22 percent below the national average. Not at the bottom but still paying below the median are employers in Salt Lake City and Los Angeles (18 percent lower and 15 percent lower, respectively).
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