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Customer Support Manager Salary

Customer Support Managers in the United States can expect wages of $64K per year on average. Total cash earnings of Customer Support Managers range from $32K on the low end to $103K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $25K, respectively. Geography and tenure each impact pay for this group, with the former having the largest influence. Male Customer Support Managers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 53 percent of the field. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most Customer Support Managers like their work and job satisfaction is high. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$38,750 - $98,392
(Median)
$39K
$64K
$98K
MEDIAN: $64,189
10%
50%
90%

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$10.36 - $23.62
(Median)
$10
$15
$24
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$38,750 - $98,392  
   
Bonus
$150.00 - $12,332  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,749  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 572
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.36 - $23.62  
   
Overtime
$15.69 - $36.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$150.00 - $12,332  
   
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,146 - $102,749  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 90
United States (change)

Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Customer Support Managers report using a diverse set of skills on the job. Most notably, skills in People Management, Call Center, Customer Relationship Management, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Office, Product Support, and Project Management. The majority of those who know Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Workers in their first five years can expect to earn $50K, but people who have been around for five to 10 years earn a noticeably bigger sum of $62K. Customer Support Managers who work for 10 to 20 years in their occupation tend to earn about $74K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $88K on average.

Pay Difference by Location


With a pay rate for Customer Support Managers that is 49 percent greater than the national average, Dallas offers a comfortable salary for those in this profession. Customer Support Managers will also find cushy salaries in Houston (+38 percent), Seattle (+19 percent), Atlanta (+12 percent), and Austin (+8 percent). Location is a huge contributor to overall pay, with Customer Support Managers in San Jose earning a whopping 33 percent below the national average. Pittsburgh and Los Angeles are a couple other places where companies are known to pay below the median — salaries are 28 percent lower and 16 percent lower, respectively.

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

Experience Affects Customer Support Manager Salaries




National Average
$62,000


Skills That Affect Customer Support Manager Salaries

People Management
up arrow 11%

Call Center
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

National Average
$62,000

Customer Service
up arrow 4%

Project Management
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 149 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
1%
1-4 years
31%
5-9 years
29%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 79%
vision benefits Vision: 62% employee benefits None: 9%