Customer Support Manager Salary

Pay for Customer Support Managers in the United States sits in the ballpark of $62K per year. Residence and career length each impact pay for this group, with the former having the largest influence. Most Customer Support Managers like their work and job satisfaction is high. Women make up a slight majority of Customer Support Managers (55 percent) survey respondents. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The numbers in this rundown were provided by PayScale's salary survey participants.

$39,853 - $100,162
$40K
$62K
$100K
MEDIAN: $62,044
10%
50%
90%

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$11.19 - $23.59
$11
$15
$24
MEDIAN: $14.92
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$39,853 - $100,162  
   
Bonus
$994 - $15,295  
Profit Sharing
$5,500  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,446 - $102,810  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 445
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$11.19 - $23.59  
   
Overtime
$6.90 - $74.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$994 - $15,295  
   
Commission
$5,000  
Profit Sharing
$5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,446 - $102,810  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 84

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Common Career Paths for Customer Support Manager


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Customer Support Managers who move on to become Technical Support Managers may enjoy significant pay raises, as Technical Support Managers get paid an average of $70K per year.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 42 percent, 26 percent, and 11 percent, respectively. At the other end of the pay range are skills like Microsoft Office, Customer Service, and Project Management. For most people, competency in Customer Relationship Management indicates knowledge of Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Customer Support Managers. Workers with less than five years' experience earn around $51K on average, and those who have five to 10 years under their belts see a higher median salary of $59K. Customer Support Managers see a median salary of $74K after reaching one to two decades on the job. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $83K on average.

Pay Difference by Location

National Average: $58,601

Larger city markers indicate a job is popular in that location.

With a pay rate for Customer Support Managers that is 51 percent greater than the national average, Irvine offers a comfortable salary for those in this profession. Customer Support Managers will also find cushy salaries in Seattle (+31 percent), Boston (+22 percent), Chicago (+21 percent), and Phoenix (+13 percent). In Salt Lake City, salaries are 19 percent below the national average and represent the lowest-paying market. Employers in Los Angeles and San Diego also lean toward paying below-median salaries (16 percent lower and 9 percent lower, respectively).

Customer Support Manager Reviews

Q: What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 80 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
28%
10-19 years
24%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Manager Salaries

▲42%

▲27%

▲1%

National Average
$59,000

▼13%

Skills That Affect Customer Support Manager Salaries

Team Management
▲42%

Process Improvement
▲26%


Call Center
▲9%

Operations Management
▲8%


Customer Relations
▲2%


National Average
$59,000


Training Program Development
▼1%





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 80 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
28%
10-19 years
24%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
vision benefits
Vision: 68%
dental benefits
None: 13%
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