Customer Support Manager Salary

Customer Support Managers in the United States can expect to earn an average of $64K annually. Cash earnings for Customer Support Managers — which occasionally include more than $14K from bonuses and more than $25K from profit sharing — stretch from around $33K to approximately $102K. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men working as Customer Support Managers who took the survey just slightly outnumber women at 51 percent. This report is based on responses to the PayScale salary survey.

$39,146 - $98,412
(Median)
$39K
$64K
$98K
MEDIAN: $64,078
10%
50%
90%

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$10.14 - $22.81
(Median)
$10
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$39,146 - $98,412  
   
Bonus
$146.98 - $13,642  
Profit Sharing
$500 - $25,000  
Commission
$1,965 - $12,208  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,734 - $102,313  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 634
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.14 - $22.81  
   
Overtime
$15.52 - $34.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$146.98 - $13,642  
   
Commission
$1,965 - $12,208  
Profit Sharing
$500 - $25,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,734 - $102,313  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 101

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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.
  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Survey results suggest that Customer Support Managers use a fairly large toolkit of professional skills. Most notably, facility with Process Improvement, People Management, and Call Center are correlated to pay that is significantly above average, leading to increases of 20 percent, 4 percent, and 3 percent, respectively. Skills that seem to negatively impact pay include Microsoft Office, Product Support, and Customer Service. Those educated in Customer Relationship Management tend to be well versed in Project Management.

Pay by Experience Level for Customer Support Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Customer Support Managers, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Workers in their first five years can expect to earn $50K, but people who have been around for five to 10 years earn a noticeably bigger sum of $64K. The average pay reported by folks with 10 to 20 years of experience is around $73K. Customer Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $84K.

Pay Difference by Location


Dallas is home to an above-average pay rate for Customer Support Managers, 50 percent higher than the national average. Customer Support Managers can also look forward to large paychecks in cities like Houston (+36 percent), Seattle (+17 percent), Austin (+15 percent), and New York (+12 percent). Customer Support Managers in Salt Lake City take home the lowest salaries, earning a whopping 35 percent less than the national average. Pittsburgh and San Jose are a couple other places where companies are known to pay below the median — salaries are 27 percent lower and 23 percent lower, respectively.

Customer Support Manager Reviews

What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

United States (change)

Experience Affects Customer Support Manager Salaries




National Average
$62,000


Skills That Affect Customer Support Manager Salaries

Process Improvement
up arrow 20%

People Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 3%

Call Center
up arrow 3%

National Average
$62,000

Project Management
up arrow 3%

Customer Service
up arrow 4%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 161 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
1%
1-4 years
32%
5-9 years
28%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 78%
vision benefits Vision: 62% employee benefits None: 10%