Customer Support Manager Salary

Customer Support Managers in the United States take home approximately $62K annually on average. Residence is the biggest factor affecting pay for this group, followed by career length. Job satisfaction is high and work is enjoyable for most Customer Support Managers. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 55 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$40,015 - $99,143
$40K
$62K
$99K
MEDIAN: $61,688
10%
50%
90%

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$11.45 - $22.63
$11
$15
$23
MEDIAN: $15.12
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$40,015 - $99,143  
   
Bonus
$1,006 - $15,187  
Profit Sharing
$3,000  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,666 - $101,404  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 460
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$11.45 - $22.63  
   
Overtime
$9.93 - $74.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,006 - $15,187  
   
Commission
$5,000  
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,666 - $101,404  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 96

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United States (change)

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Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Common Career Paths for Customer Support Manager


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Many Customer Support Managers move into a Technical Support Manager role, and folks who currently hold that position report a much higher median income of $70K per year.

Customer Support Manager Job Listings

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Popular Skills for Customer Support Manager


Customer Support Managers seem to exploit a large range of skills on the job. Most notably, facility with Team Management, Process Improvement, and Customer Service Metrics are correlated to pay that is significantly above average, leading to increases of 43 percent, 27 percent, and 12 percent, respectively. Skills that pay less than market rate include Microsoft Office, Customer Service, and Project Management. Most people familiar with Customer Relationship Management also know Project Management.

Pay by Experience Level for Customer Support Manager

Pay by Experience for a Customer Support Manager has a positive trend. An entry-level Customer Support Manager with less than 5 years of experience can expect to earn an average total compensation of $51,000 based on 274 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $59,000 based on 186 salaries. An experienced Customer Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $74,000 based on 144 salaries. A Customer Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $83,000 based on 50 salaries.

Pay Difference by Location

National Average: $58,248

Larger city markers indicate a job is popular in that location.

For those looking to make money, Customer Support Managers in Irvine enjoy an exceptional pay rate, 52 percent above the national average. Customer Support Managers can also look forward to large paychecks in cities like Seattle (+32 percent), Boston (+22 percent), Chicago (+22 percent), and Phoenix (+14 percent). With compensation 18 percent below the national average, Salt Lake City is not known for hefty paychecks and actually represents the lowest-paying market. Employers in Los Angeles and San Diego also lean toward paying below-median salaries (16 percent lower and 9 percent lower, respectively).

Customer Support Manager Reviews

Q: What is it like working as a Customer Support Manager?

Customer Support Manager in San Diego:
"Helping others to achieve greatness."
Pros: Knowing that I made a difference in other peoples life's. The satisfaction of helping to resolve issues so that their work day is less hectic than it most likely already is.
Cons: What I like least about my job is that it can sometimes be a little slow during national holidays and school vacations due to that most of our customers are in the education field.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
27%
10-19 years
25%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Manager Salaries

▲43%

▲27%

▲2%

National Average
$58,000

▼13%

Skills That Affect Customer Support Manager Salaries

Team Management
▲43%

Process Improvement
▲27%


Call Center
▲10%

Operations Management
▲9%


Customer Relations
▲3%



Training Program Development
▼0%

National Average
$58,000





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 90 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
27%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 67%
no benefits
None: 13%
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