Customer Support Representative Salary

A Customer Support Representative earns an average wage of $14.74 per hour. A skill in Salesforce is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$28,129 - $55,815
$28K
$40K
$56K
MEDIAN: $39,879
10%
50%
90%

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$10.19 - $20.14
$10
$15
$20
MEDIAN: $14.74
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,129 - $55,815  
   
Bonus
$501 - $5,017  
Profit Sharing
$1,028  
Commission
$362.41 - $15,205  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,176 - $50,760  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 339
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$10.19 - $20.14  
   
Overtime
$15.83 - $33.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$501 - $5,017  
   
Commission
$362.41 - $15,205  
Profit Sharing
$1,028  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,176 - $50,760  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 464

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Customer Support Representative

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Common Career Paths for Customer Support Representative


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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Pay by Experience for a Customer Support Representative has a positive trend. An entry-level Customer Support Representative with less than 5 years of experience can expect to earn an average total compensation of $33,000 based on 553 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Support Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 207 salaries. An experienced Customer Support Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 127 salaries. A Customer Support Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $41,000 based on 51 salaries.

Pay Difference by Location

National Average: $34,175

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Support Representative

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.
Less than 1 year
8%
1-4 years
53%
5-9 years
19%
10-19 years
14%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Support Representative Salaries

▲20%

▲9%

▲3%

National Average
$34,000

▼4%

Skills That Affect Customer Support Representative Salaries

Salesforce
▲22%






National Average
$34,000




Oral / Verbal Communication
▼8%

Data Entry
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
8%
1-4 years
53%
5-9 years
19%
10-19 years
14%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 67%
vision benefits
Vision: 60%
no benefits
None: 21%