Customer Support Representative Salary (United States)

A Customer Support Representative earns an average wage of $14.20 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
Customer Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,470 - $53,188
(Median)
27K
37K
43K
53K
MEDIAN: $36,902
10%
50%
75%
90%
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Customer Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.23 - $19.40
(Median)
10
12
14
17
19
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,470 - $53,188  
   
Bonus
$0.00 - $4,065  
Profit Sharing
$487.96 - $6,000  
Commission
$98.26 - $6,104  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,501 - $47,913  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 918
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.23 - $19.40  
   
Overtime
$14.80 - $29.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $4,065  
   
Commission
$98.26 - $6,104  
Profit Sharing
$487.96 - $6,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,501 - $47,913  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 918
Is Customer Support Representative your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Customer Support Representative

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Support Representative

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Customer Support Representative Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 19%
San Francisco
up arrow 17%
Boston
up arrow 15%
Irvine
up arrow 9%
Houston
up arrow 3%
San Diego
up arrow 2%
Philadelphia
up arrow 2%
Dallas
0%
National Average
$34,000
Chicago
up arrow 7%
Seattle
up arrow 9%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Customer Support Representative Salaries

National Average
$34,000

Skills That Affect Customer Support Representative Salaries

Tech Support Call Center
up arrow 4%
Customer Service
up arrow 2%
Phone Support
up arrow 1%
Microsoft Excel
0%
Customer Service Metrics
0%
National Average
$34,000
Microsoft Office
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 207 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
25%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 70%
vision benefits Vision: 56% employee benefits None: 17%
Find Out Exactly What You Should Be Paid
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