Customer Support Representative Salary

A Customer Support Representative earns an average wage of $14.49 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$28,604 - $50,206
(Median)
$29K
$38K
$50K
MEDIAN: $37,868
10%
50%
90%

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$10.38 - $20.01
(Median)
$10
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$28,604 - $50,206  
   
Bonus
$0.00 - $3,996  
Profit Sharing
$498.33 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,861 - $47,570  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 389
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.38 - $20.01  
   
Overtime
$15.08 - $30.58  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,996  
   
Profit Sharing
$498.33 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,861 - $47,570  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 470
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Job Description for Customer Support Representative

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Support Representative


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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

United States (change)

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Experience Affects Customer Support Representative Salaries




National Average
$34,000


Skills That Affect Customer Support Representative Salaries



Customer Service Metrics
up arrow 4%

Phone Support
up arrow 2%

Tech Support Call Center
up arrow 2%

Customer Service
up arrow 1%

Microsoft Office
0%

National Average
$34,000

Microsoft Excel
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 171 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
24%
10-19 years
20%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 69%
vision benefits Vision: 56% employee benefits None: 19%
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