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Customer Support Representative Salary (United States)

A Customer Support Representative earns an average wage of $14.26 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
Customer Support Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,032 - $52,319
(Median)
28K
38K
44K
52K
MEDIAN: $37,638
10%
50%
75%
90%
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Customer Support Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.34 - $19.40
(Median)
10
12
14
17
19
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,032 - $52,319  
   
Bonus
$0.00 - $4,083  
Profit Sharing
$486.45 - $6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,609 - $47,969  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 390
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.34 - $19.40  
   
Overtime
$14.88 - $30.13  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,083  
   
Profit Sharing
$486.45 - $6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,609 - $47,969  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 487
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Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Customer Support Representative

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Support Representative

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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 20%
San Francisco
up arrow 17%
Boston
up arrow 14%
Irvine
up arrow 8%
Charlotte
up arrow 7%
Chicago
up arrow 4%
Houston
up arrow 4%
Seattle
up arrow 3%
Atlanta
up arrow 2%
San Diego
up arrow 2%
Philadelphia
up arrow 1%
National Average
$34,000
Dallas
up arrow 8%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Support Representative Salaries

National Average
$34,000

Skills That Affect Customer Support Representative Salaries

Phone Support
up arrow 2%
Tech Support Call Center
up arrow 2%
Customer Service
up arrow 1%
Microsoft Excel
0%
National Average
$34,000
Microsoft Office
up arrow 1%
Customer Service Metrics
up arrow 2%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 193 votes.

Gender

Female
61%
female alumni
 
Male
39%
male alumni

Years of Experience

Less than 1 year
7%
1-4 years
45%
5-9 years
24%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 18%