Customer Support Representative Salary

A Customer Support Representative earns an average wage of $14.46 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$28,791 - $51,540
(Median)
$29K
$38K
$52K
MEDIAN: $38,436
10%
50%
90%

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$10.24 - $19.99
(Median)
$10
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,791 - $51,540  
   
Bonus
$0.00 - $3,797  
Profit Sharing
$503 - $5,778  
Commission
$5,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,340 - $48,570  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 457
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.24 - $19.99  
   
Hourly Tips
$0.13  
Overtime
$15.46 - $30.66  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,797  
   
Commission
$5,100  
Profit Sharing
$503 - $5,778  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,340 - $48,570  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 522
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Job Description for Customer Support Representative

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Support Representative


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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $34,556

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Customer Support Representative Salaries



National Average
$35,000



Skills That Affect Customer Support Representative Salaries




Tech Support Call Center
up arrow 3%

Phone Support
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
0%

Microsoft Excel
0%

National Average
$35,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 180 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
24%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 68%
medical benefits
Vision: 57%
dental benefits
None: 19%
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