A Customer Support Representative earns an average wage of $14.03 per hour. The highest paying skills associated with this job are Customer Relationship Management (CRM) and Troubleshooting. Most people with this job move on to other positions after 20 years in this career.
Customer Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,019 - $52,376
(Median)
27K
36K
43K
52K
MEDIAN: $36,438
10%
50%
75%
90%
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Customer Support Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.15 - $19.31
(Median)
10
12
14
17
19
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,019 - $52,376  
   
Bonus
$0.00 - $4,039  
Profit Sharing
$195.74 - $6,128  
Commission
$100.00 - $7,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,243 - $47,670  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,007
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$10$20$30
Hourly Rate
$10.15 - $19.31  
   
Overtime
$14.69 - $29.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Bonus
$0.00 - $4,039  
   
Commission
$100.00 - $7,500  
Profit Sharing
$195.74 - $6,128  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,243 - $47,670  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,007
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Customer Support Representative Job Listings

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Job Description for Customer Support Representative
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Popular Skills for Customer Support Representative
Pay by Experience Level for Customer Support Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Raleigh
up arrow 22%
New York
up arrow 20%
Irvine
up arrow 5%
Philadelphia
up arrow 3%
National Average
$33,000
Los Angeles
up arrow 1%
Chicago
up arrow 4%
Dallas
up arrow 5%
Seattle
up arrow 8%
Cleveland
up arrow 13%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Support Representative Salaries

National Average
$33,000

Skills That Affect Customer Support Representative Salaries

Customer Service
up arrow 3%
Phone Support
up arrow 2%
National Average
$33,000
Microsoft Office
up arrow 3%
Microsoft Excel
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 199 votes.
Gender
Female
60%
female alumni
 
Male
40%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
46%
5-9 years
24%
10-19 years
18%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 80% dental benefits Dental: 69%
vision benefits Vision: 56% employee benefits None: 19%
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