A Customer Support Representative earns an average wage of $14.70 per hour. A skill in Salesforce is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

$27,936 - $54,221
(Median)
$28K
$39K
$54K
MEDIAN: $39,276
10%
50%
90%

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$10.27 - $20.42
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$27,936 - $54,221  
   
Bonus
$497.32 - $4,960  
Profit Sharing
$1,028  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,289 - $50,095  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 325
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.27 - $20.42  
   
Overtime
$15.82 - $31.06  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$497.32 - $4,960  
   
Commission
$3,000  
Profit Sharing
$1,028  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,289 - $50,095  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 441
United States (change)

Find Out Exactly What You Should Be Paid

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Job Description for Customer Support Representative

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Common Career Paths for Customer Support Representative


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Customer Service Representative (CSR) Job Listings

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Popular Skills for Customer Support Representative

Pay by Experience Level for Customer Support Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $34,330

Larger city markers indicate a job is popular in that location.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

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Experience Affects Customer Support Representative Salaries




National Average
$34,000


Skills That Affect Customer Support Representative Salaries

Salesforce
up arrow 21%



Troubleshooting
up arrow 2%

Microsoft Excel
up arrow 2%

Tech Support Call Center
up arrow 2%

Microsoft Office
up arrow 1%

Phone Support
0%

National Average
$34,000

Customer Service
up arrow 1%

Oral / Verbal Communication
up arrow 9%

Data Entry
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 124 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
7%
1-4 years
51%
5-9 years
19%
10-19 years
16%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 67%
medical benefits
Vision: 60%
dental benefits
None: 20%
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