The average Entry-Level Customer Support Representative can expect to rake in roughly $14.02 per hour. Unfortunately, some people in this line of work are without benefits — about one in five lack coverage. On the flip side, a strong majority have medical insurance and the larger part receive dental plans. Female Entry-Level Customer Support Representatives survey participants are more prevalent than men — 62 percent of professionals. Job satisfaction is high and work is enjoyable for most Entry-Level Customer Support Representatives. The data in this summary comes from the PayScale salary survey.

$26,936 - $50,410
(Median)
$27K
$38K
$50K
MEDIAN: $37,797
10%
50%
90%

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$9.84 - $18.76
(Median)
$9
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$26,936 - $50,410  
   
Bonus
$483.39 - $4,946  
Profit Sharing
$1,020  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,362 - $46,887  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 224
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.84 - $18.76  
   
Overtime
$15.10 - $30.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$483.39 - $4,946  
   
Commission
$2,500  
Profit Sharing
$1,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,362 - $46,887  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 281
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Pay Difference by Location

National Average: $33,029

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Customer Support Representatives, San Francisco offers exceptional salaries, 23 percent above the national average. Entry-Level Customer Support Representatives can also look forward to large paychecks in cities like Boston (+17 percent), Chicago (+10 percent), Seattle (+10 percent), and Indianapolis (+9 percent). The smallest paychecks in the market, 10 percent south of the national average, can be found in Minneapolis. Below-median salaries also turn up in Irvine and San Diego (5 percent lower and 2 percent lower, respectively).

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Skills That Affect Customer Support Representative Salaries

Customer Relationship Management (CRM)
up arrow 8%

Customer Service Metrics
up arrow 8%

Microsoft Excel
up arrow 3%

Tech Support Call Center
up arrow 3%

Phone Support
up arrow 2%

Troubleshooting
up arrow 2%

Microsoft Office
up arrow 2%

National Average
$33,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 80 votes.

Gender

Female
62 %
Male
38 %

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
medical benefits
Vision: 58%
dental benefits
None: 20%
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