Entry-Level Customer Support Representative Salary

For Entry-Level Customer Support Representatives, hourly average wages total $14.21 per hour. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — just under one in four lack coverage. On the flip side, a fair number have medical insurance and a majority receive dental plans. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. The data in this summary comes from the PayScale salary survey.

$28,025 - $52,720
$28K
$39K
$53K
MEDIAN: $39,111
10%
50%
90%

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$9.86 - $18.61
$9
$14
$19
MEDIAN: $14.21
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,025 - $52,720  
   
Bonus
$489.36 - $4,894  
Profit Sharing
$1,020  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,362 - $48,833  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 266
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.86 - $18.61  
   
Overtime
$15.58 - $31.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$489.36 - $4,894  
   
Commission
$3,000  
Profit Sharing
$1,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,362 - $48,833  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 335

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Pay Difference by Location

National Average: $33,331

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Customer Support Representatives, Chicago offers exceptional salaries, 25 percent above the national average. Entry-Level Customer Support Representatives will also find cushy salaries in Washington (+25 percent), San Francisco (+24 percent), Indianapolis (+16 percent), and Boston (+16 percent). Austin ranks last in the field for pay, reporting salaries 11 percent below the national average. Employers in Irvine and Los Angeles also lean toward paying below-median salaries (6 percent lower and 5 percent lower, respectively).

Key Stats for Customer Support Representative

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 110 votes.
Less than 1 year
10%
1-4 years
78%
5-9 years
11%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Support Representative Salaries


Customer Service Metrics
▲5%


Tech Support Call Center
▼0%

National Average
$33,000

Customer Service
▼2%

Phone Support
▼2%

Microsoft Office
▼2%

Microsoft Excel
▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 110 votes.

Gender

Female
59 %
Male
41 %

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 66%
vision benefits
Vision: 58%
no benefits
None: 22%
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