Entry-Level Customer Support Representative Salary

For Entry-Level Customer Support Representatives, hourly average wages total $14.21 per hour. The majority of Entry-Level Customer Support Representatives (61 percent) who took the survey are female. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — just over a fifth lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. This overview is based on answers to PayScale's salary questionnaire.

$27,344 - $51,354
$27K
$39K
$51K
MEDIAN: $38,716
10%
50%
90%

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$9.83 - $18.55
$9
$14
$19
MEDIAN: $14.21
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,344 - $51,354  
   
Bonus
$435.00 - $4,943  
Profit Sharing
$1,020  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,248 - $47,491  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 241
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.83 - $18.55  
   
Overtime
$15.38 - $31.98  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$435.00 - $4,943  
   
Commission
$2,500  
Profit Sharing
$1,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,248 - $47,491  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 312

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Pay Difference by Location

National Average: $32,861

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Customer Support Representatives, Chicago offers exceptional salaries, 27 percent above the national average. Entry-Level Customer Support Representatives will also find cushy salaries in Washington (+26 percent), San Francisco (+26 percent), Indianapolis (+18 percent), and Boston (+18 percent). In Austin, salaries are 9 percent below the national average and represent the lowest-paying market. Employers also pay below the national average in Irvine (5 percent lower) and Los Angeles (3 percent lower).

Key Stats for Customer Support Representative

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.
Less than 1 year
11%
1-4 years
77%
5-9 years
12%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Support Representative Salaries


Customer Service Metrics
▲6%


Tech Support Call Center
▲1%

Customer Service
▼0%

Phone Support
▼0%

Microsoft Office
▼0%

National Average
$33,000

Microsoft Excel
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 97 votes.

Gender

Female
61 %
Male
39 %

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 66%
vision benefits
Vision: 57%
dental benefits
None: 22%
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