Entry-Level Customer Support Representative Salary

Pay for Entry-Level Customer Support Representatives sits in the ballpark of $14.04 per hour. Job satisfaction is reported as high by the vast majority of workers. Health benefits are not enjoyed by everyone in this line of work, and around one in five lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the larger part. The majority of Entry-Level Customer Support Representatives (62 percent) who took the survey are women. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$27,266 - $51,255
$27K
$39K
$51K
MEDIAN: $38,631
10%
50%
90%

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$9.82 - $18.64
$9
$14
$19
MEDIAN: $14.04
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$27,266 - $51,255  
   
Bonus
$375.06 - $4,961  
Profit Sharing
$1,020  
Commission
$2,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,198 - $47,673  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 234
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.82 - $18.64  
   
Overtime
$15.43 - $30.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$375.06 - $4,961  
   
Commission
$2,500  
Profit Sharing
$1,020  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,198 - $47,673  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 300

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Pay Difference by Location

National Average: $32,834

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Entry-Level Customer Support Representatives, San Francisco offers exceptional salaries, 27 percent above the national average. Entry-Level Customer Support Representatives can also look forward to large paychecks in cities like Washington (+26 percent), Chicago (+26 percent), Indianapolis (+18 percent), and Boston (+18 percent). Sacramento ranks last in the field for pay, reporting salaries 11 percent below the national average. Two other places where employers offer below-median salaries are Austin (10 percent less) and Minneapolis (9 percent less).

Key Stats for Customer Support Representative

Gender

Female
62 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 85 votes.
Less than 1 year
11%
1-4 years
77%
5-9 years
11%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Customer Support Representative Salaries

Customer Service Metrics
▲9%

Customer Relationship Management (CRM)
▲8%

Troubleshooting
▲2%

Microsoft Office
▲1%

Tech Support Call Center
▲1%

Phone Support
▼0%

Microsoft Excel
▼0%

National Average
$33,000


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 85 votes.

Gender

Female
62 %
Male
38 %

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 66%
vision benefits
Vision: 58%
dental benefits
None: 21%
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